Mercure Santiago Centro
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Summary of reviewsMercure Santiago Centro enjoys a highly praised central location within Santiago, offering easy access to multiple attractions such as museums, art galleries and historical landmarks. Its proximity to the Santa Lucia metro station, Plaza de Armas and La Moneda Palace, along with various dining and shopping options, makes it an ideal base for tourists interested in exploring the cultural and historical aspects of the city. Guests appreciate the convenience of walking to nearby sights and the solid public transportation connectivity, although some note a feeling of edginess in the area at night.
The breakfast experience at the hotel is generally well-received with many guests complimenting the extensive and high-quality buffet. The variety of offerings, including fresh fruits, breads, cheeses and options catering to dietary restrictions, is frequently praised. While some issues with replenishment and service during peak times are noted, the overall satisfaction with breakfast is high, often described as superb and satisfying.
Dinner reviews present a mixed picture. Positive mentions include delicious dishes and a cozy terrace that enhances the dining experience. However, guests have noted small portions, high prices, limited menu variety and occasional service issues. The faster, more consistent breakfast service stands out as a highlight in comparison.
Rooms at Mercure Santiago Centro are often described as spacious, clean and comfortable with modern amenities like air conditioning and mini fridges adding to the convenience. Beautiful views of the city and Cerro Santa Lucia, as well as soundproof windows and black-out curtains, contribute to a restful stay. Some guests encounter maintenance issues and signs of wear, but overall, the rooms provide a pleasant and practical setting for relaxation.
The hotel's cleanliness draws mostly positive remarks, particularly regarding the rooms and common areas. The diligent and friendly housekeeping staff is commonly appreciated. Despite minor inconsistencies in bathroom maintenance and some public areas, the overall hygiene and organized environment leave a favorable impression on guests.
Mercure Santiago Centro's staff receives widespread commendation for their friendliness, attentiveness and helpfulness. Specific individuals are frequently recognized for their exceptional service, contributing to an overall positive guest experience. While there are occasional mentions of slow or unprofessional service, most interactions with the staff are described as courteous and professional.
Free WiFi at the hotel garners mixed feedback with some guests reporting satisfactory connectivity while others experience significant issues with speed and reliability. The inconsistency of the internet service, especially in guest rooms, highlights an area for improvement.
The gym is seen as functional with basic essentials and natural light. However, guests note that it is small, has outdated equipment and could benefit from enhancements. Despite this, it remains a usable feature of the hotel for guests looking to maintain their fitness routine.
The pool area, located on the fifth floor, offers a clean and relaxing environment with a nice terrace and bar. Guests enjoy the ambiance and cleanliness, but the pool's small size and cold water are common points of critique. Limited operating hours and seasonal closures also pose challenges for some.
Parking at Mercure Santiago Centro is secure and well-integrated with guarded entry and convenient access. However, guests find the additional costs and complicated access process frustrating. The parking is outsourced, leading to confusion and dissatisfaction among some visitors.
Overall, Mercure Santiago Centro's central location, commendable breakfast, spacious rooms and friendly staff make it a desirable stay for travelers, despite some areas needing improvement such as dinner service, gym facilities, WiFi connectivity and parking arrangements.
Categories
The breakfast experience at the hotel is generally well-received with many guests complimenting the extensive and high-quality buffet. The variety of offerings, including fresh fruits, breads, cheeses and options catering to dietary restrictions, is frequently praised. While some issues with replenishment and service during peak times are noted, the overall satisfaction with breakfast is high, often described as superb and satisfying.
Dinner reviews present a mixed picture. Positive mentions include delicious dishes and a cozy terrace that enhances the dining experience. However, guests have noted small portions, high prices, limited menu variety and occasional service issues. The faster, more consistent breakfast service stands out as a highlight in comparison.
Rooms at Mercure Santiago Centro are often described as spacious, clean and comfortable with modern amenities like air conditioning and mini fridges adding to the convenience. Beautiful views of the city and Cerro Santa Lucia, as well as soundproof windows and black-out curtains, contribute to a restful stay. Some guests encounter maintenance issues and signs of wear, but overall, the rooms provide a pleasant and practical setting for relaxation.
The hotel's cleanliness draws mostly positive remarks, particularly regarding the rooms and common areas. The diligent and friendly housekeeping staff is commonly appreciated. Despite minor inconsistencies in bathroom maintenance and some public areas, the overall hygiene and organized environment leave a favorable impression on guests.
Mercure Santiago Centro's staff receives widespread commendation for their friendliness, attentiveness and helpfulness. Specific individuals are frequently recognized for their exceptional service, contributing to an overall positive guest experience. While there are occasional mentions of slow or unprofessional service, most interactions with the staff are described as courteous and professional.
Free WiFi at the hotel garners mixed feedback with some guests reporting satisfactory connectivity while others experience significant issues with speed and reliability. The inconsistency of the internet service, especially in guest rooms, highlights an area for improvement.
The gym is seen as functional with basic essentials and natural light. However, guests note that it is small, has outdated equipment and could benefit from enhancements. Despite this, it remains a usable feature of the hotel for guests looking to maintain their fitness routine.
The pool area, located on the fifth floor, offers a clean and relaxing environment with a nice terrace and bar. Guests enjoy the ambiance and cleanliness, but the pool's small size and cold water are common points of critique. Limited operating hours and seasonal closures also pose challenges for some.
Parking at Mercure Santiago Centro is secure and well-integrated with guarded entry and convenient access. However, guests find the additional costs and complicated access process frustrating. The parking is outsourced, leading to confusion and dissatisfaction among some visitors.
Overall, Mercure Santiago Centro's central location, commendable breakfast, spacious rooms and friendly staff make it a desirable stay for travelers, despite some areas needing improvement such as dinner service, gym facilities, WiFi connectivity and parking arrangements.
Dog Friendly Hotel
This hotel is a pet-friendly option in the city center. It offers comfortable accommodations and essential amenities, making it a practical choice for travelers with dogs who want to explore Santiago's attractions.
Hotel near Nightlife Spots
Located in the city center, this hotel is near nightlife. Its location allows for easy access to the city's bars and clubs.
Hotel with Gym
Located in the city center, this hotel provides a fitness center for guests, offering essential equipment for a workout during their stay.
4-Star Hotel
This hotel is centrally located in Santiago, offering easy access to key attractions. It provides comfortable accommodations and essential amenities. The hotel is suitable for travelers looking to explore the city's main sights.
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
Nestled in the very heart of Santiago, Mercure Santiago Centro boasts a highly praised location that serves as a magnet for tourists. Just steps away from the Santa Lucia metro station, this hotel provides unparalleled ease of access for traversing the city. The central location puts guests within walking distance of a plethora of key attractions, including museums, art galleries, historical landmarks and Cerro Santa Lucia.
The convenience of being in the bustling city center offers plenty of opportunities for sightseeing and exploration on foot. Many guests appreciate the close proximity to top spots like Plaza de Armas, La Moneda Palace and Lastarria neighborhood, as well as a variety of dining options and shops.
The neighborhood's connectivity through public transport, including buses and taxis, further amplifies its appeal. Despite a few remarks about the area feeling a bit edgy or unsafe at night, the daytime experience of the location is mostly described as secure and vibrant.
Overall, the combination of location, accessibility and centrality makes Mercure Santiago Centro a desirable base for travelers keen on delving deep into the cultural and historical tapestry of Santiago.
The breakfast experience at Mercure Santiago Centro generally receives positive feedback with many guests praising a varied and plentiful selection. Reviewers frequently commend the extensive and high-quality buffet, which includes a range of fruits, breads, cheeses and hot options. Freshness and deliciousness are frequently noted, particularly the fruits and the substantial variety catering to various dietary restrictions, including gluten-free, vegan and lactose-free options.
Guests describe the breakfast as superb, phenomenal, satisfying and excellent with many appreciating the abundance and meticulously arranged offerings. The buffet is often highlighted as above average for a hotel in its category. The presence of healthy options like nuts and plant-based milk also receives positive mentions.
However, some reviews indicate areas for improvement. Issues such as slow replenishment of food items, lack of variety over multiple days and the high cost of breakfast are noted. There were occasional mentions of breakfast foods running out quickly and the service being chaotic during peak times. Moreover, some guests felt the breakfast didn't meet their expectations, citing repetitive and basic offerings.
Despite these drawbacks, the general consensus leans towards a favorable and commendable breakfast setup, contributing significantly to the overall pleasant stay at the hotel.
The dining experience at Mercure Santiago Centro offers a mixed bag based on recent guest reviews. On the positive side, many guests praise the restaurant's food, noting that dishes are often delicious with special mentions for the great main courses and the Mediterranean-inspired plate. The breakfast is consistently highlighted for its quality with terms like excellent, diverse and delicious frequently mentioned. The cozy terrace adds an appealing ambiance for a pleasant breakfast or evening meal.
However, there are notable concerns that potential guests should consider. Portions, while tasty, are described by some as small and there is mention of high prices for some meals with occasional issues of flavor not meeting expectations. The lack of variety on the menu, coupled with the fact that the restaurant closes early, especially during holidays, left some guests disappointed. Several reviews cite slow service and disorganization, further compounded by mistakes in orders. Some guests also experienced tough meats and unappetizing vegetarian options.
Despite these shortcomings, the restaurant's overall ambiance and the exceptional service from staff such as waiter Luis receive high marks. The quality of certain dishes like the hamburger and Chilean specialty dishes also garnered praise. The varied dining options in the area may serve as a good alternative, given some guests found the hotel's dinner service to be lacking.
Ultimately, while some diners have had unforgettable meals, others found the experience to be underwhelming. Those staying at Mercure Santiago Centro will find the breakfast to be a highlight, but may need to explore nearby dining options for a more consistent dinner experience.
The rooms at Mercure Santiago Centro are generally praised for their spaciousness and comfort, providing ample space for relaxation. Many guests appreciate the cleanliness and modern facilities with beds often described as very comfortable, contributing to a restful stay. Several visitors noted that their rooms matched the photographs and amenities such as air conditioning, coffee makers and mini fridges add to the convenience.
The views from the rooms, particularly of the city and Cerro Santa Lucia, are frequently highlighted as beautiful. The functionality and practicality of the rooms, along with efficient air conditioning and soundproof windows, enhance the guest experience. Black-out curtains help ensure a good night’s sleep and the quietness of higher floor rooms is a plus.
However, some rooms show signs of being dated and occasional maintenance issues such as old furniture, dark lighting and noisy environments were mentioned. A few guests experienced issues with room cleanliness and maintenance services.
Overall, the room experience at Mercure Santiago Centro is marked by spacious, comfortable and well-equipped accommodations, ideal for both relaxation and a convenient stay in the city.
The beds at Mercure Santiago Centro have garnered significant praise from guests, consistently being described as comfortable and conducive to a restful night’s sleep. With many reviewers highlighting the beds as very comfy, guests often note the excellent mattresses and cozy bedding that contribute to their positive experience. The rooms are spacious, further complementing the comfortable beds. Despite occasional comments about specific issues, such as the bed size or the occasional unstable bed, the majority of guests find the accommodations very pleasant. The bedding is described as clean and of good quality, adding to the overall comfort. While there are a few mentions of small beds and the lack of sheets, the predominant sentiment is that the beds provide a very comfortable and enjoyable stay.
Mercure Santiago Centro receives a mix of opinions regarding its cleanliness, but the overall sentiments lean positive. Guests commonly remark on the hotel's general hygiene, describing it as clean, tidy and well-organized. Rooms are frequently praised for being clean, spacious and comfortable with many guests appreciating the daily cleaning service.
However, some guests have noted inconsistencies, particularly in bathrooms which, despite being clean, often suffer from issues like chipped tiles, moisture and outdated fixtures. While the bathrooms are generally cleaned well, there are occasional complaints about specific items like dirty floors, lime buildup and lingering hairs.
The common areas and facilities are also well-regarded for their cleanliness and maintenance, though there are minor issues like dirty windows and sometimes untended pool areas. A few reviews mention lapses in removing trash or replacing toiletries and some elements like hallway carpets have been flagged as needing better attention.
Reception and cleaning staff generally receive high marks for their friendliness and efficiency, contributing positively to the hotel's reputation. Despite the mixed reviews, the hotel's cleanliness is considered satisfactory for many with several guests impressed by the meticulousness and overall presentation of their rooms.
Mercure Santiago Centro has garnered numerous commendations for its staff, who are frequently described as friendly, attentive and helpful. Reviews highlight the professionalism and courteousness of the front desk team with specific praise for individuals like Ms. Valentina and Felix for their warm and respectful interactions. Restaurant and bar staff, including notable figures like Felipe the barman, also received accolades for their friendly and efficient service.
The service of the maids and housekeeping staff has been notably diligent and polite, ensuring cleanliness and a pleasant stay for guests. The reception team is repeatedly mentioned for being accommodating and supportive, especially in instances of canceled tours or other travel disruptions.
Security personnel are also recognized as superb, contributing to the overall feeling of safety and attentiveness within the hotel. However, not all feedback is positive; there are occasional mentions of slow service, untrained wait staff and instances of rude treatment, particularly from some receptionists and cleaning staff.
Nonetheless, the majority of guests appear to have had a positive experience with the staff at Mercure Santiago Centro, praising their helpfulness, kindness and professional demeanor.
Visitors to Mercure Santiago Centro have provided quite a varied range of feedback regarding the hotel's WiFi. While some guests experienced good or even excellent internet connectivity, others faced significant challenges. Common issues included slow speeds, intermittent service and unreliable connections, particularly in guest rooms. Some guests reported that the WiFi only worked properly in the lobby and others found it virtually unusable altogether. For those needing a stable connection, especially to work, the inconsistency of the WiFi proved problematic. Overall, while there were pockets of reliable and fast internet, the general sentiment points to an area in need of improvement.
The gym at Mercure Santiago Centro has received mixed reviews from guests. On the positive side, many found the gym to be great with some describing it as well-equipped and functional with essentials. Some appreciated the natural light in the gym and found it satisfactory for a short stay, while a few highlighted the nice free weights available. There were also mentions of a decent size, clean environment and accessibility at certain times.
However, there were notable drawbacks. Several guests criticized the gym for being too small, lacking equipment and having outdated or broken machines. Issues such as sporadically working water fountains, the absence of air conditioning and limited operational hours were also pointed out. Some found the overall setup subpar and not impressive, indicating that the fitness center could benefit from maintenance and enhancements to better serve guests.
Despite diverse opinions, the gym remains a functional part of the hotel with room for improvement, particularly in upgrading equipment and expanding its size and offerings to meet guests' expectations fully.
The pool at Mercure Santiago Centro, located on the fifth floor, offers a relaxing retreat with a nice terrace and bar area, creating a pleasant vibe for those looking to unwind. While it's often appreciated for being clean and well-maintained, the pool itself is notably small and guests frequently comment that it can get crowded, particularly due to the limited number of lounge chairs and sunbeds available.
Many visitors enjoy the pool despite its size, finding that it serves its purpose of providing a refreshing dip, especially in the warmer months. However, the water tends to be on the colder side and the pool is not heated, making it less enjoyable during cooler weather. The limited operating hours and seasonal closures also pose an inconvenience with many expressing frustration over not being able to use the pool during their stay.
The rooftop pool area, while compact, includes a bar that adds to the overall experience, giving guests a cozy spot to relax with drinks. However, some reviews mention the need for more shade and better maintenance to keep the area inviting. Additionally, access to the pool requires a reservation, which was not always clearly communicated at the time of booking, leading to some disappointment.
Overall, the pool area at Mercure Santiago Centro is well-liked for its atmosphere and cleanliness, but the small size, cold water and limited availability are recurring points of critique from guests.
Guests of Mercure Santiago Centro have a mixed experience with the hotel's parking facilities. On a positive note, the parking is notably secure with guarded entry and card access to the hotel from the garage. It's described as private, well-integrated with the hotel and offers a small discount, which some found reasonable and well-managed. The garage for rental cars is highlighted as super comfortable and quiet, contributing to a more convenient stay.
However, numerous concerns are also raised. The parking is outsourced, often costly and not included in the room rate, leading to additional fees that many found expensive and sometimes unclear. There's no dedicated space to stop for unloading luggage, making it inconvenient for those arriving with heavy baggage or using services like Uber or taxis. Access to the parking garage is reportedly complicated and hard to find with no obvious signage, which added to the frustrations of many guests.
Moreover, the parking lot is not on the hotel premises and is instead connected via public parking. This setup sometimes leads to confusion, especially when guests need to pay separately and in cash and face issues like bad service or management. Some reviews also mentioned the lack of a short-term parking zone for quick stops and an overly complicated entry process that detracts from the convenience.
In summary, while Mercure Santiago Centro offers secure parking with some conveniences, the additional costs, complicated access and lack of direct hotel ownership over the parking lot present notable drawbacks for guests.
Mercure Santiago Centro presents itself as a family-friendly oasis with several positive aspects highlighted by numerous guests. Families appreciated the welcoming and attentive staff, who were particularly kind to both children and pets. The hotel provides a family environment with various amenities specifically designed for family travel, including family rooms, child-friendly areas and cribs for younger children.
The staff's commitment to ensuring child safety and clean, spacious rooms received praise, making it a practical choice for those traveling with kids. Happy hour in the evening is also mentioned as being family-friendly, allowing families to unwind together. Some families even noted that the playground area is safe and enjoyable for children, which adds to the overall appeal for those looking for a family-centric experience.
However, there were some mixed reviews regarding activities for kids and the appropriateness of the hotel's surroundings. While some found the space adequate and the activities engaging for children, others pointed out the lack of activities and occasional cleanliness issues specific to children. Additionally, a few guests highlighted concerns about safety in the area surrounding the hotel, suggesting that it may not always be suitable for families.
Despite some drawbacks, Mercure Santiago Centro remains a recommended option for families due to its overall family-friendly services, amenities and environment. Families planning a stay will find helpful accommodations and a generally welcoming atmosphere suitable for both adults and children.
The nightlife around Mercure Santiago Centro is a blend of both convenience and caution. The hotel itself offers a pleasant atmosphere with live music, creating an inviting spot for guests to enjoy snacks and drinks without having to venture far. Additionally, its proximity to the vibrant Lastarria nightlife district and various entertainment options provide guests with convenient access to local bars and venues.
However, despite these nearby attractions, it's clear that the immediate area surrounding the hotel can feel unsafe after dark. Reviews emphasize being cautious and aware of the surroundings at night, as the region can appear sketchy and potentially dangerous. Many guests recommend avoiding late-night walks in the area due to the presence of too many street vendors and an overall feeling of insecurity. While the live music at the hotel adds a touch of charm, prospective visitors should be mindful of their safety when considering nightlife activities in the neighborhood.
Mercure Santiago Centro has received mixed reviews regarding its four-star rating with a number of guests expressing disappointment that it does not fully meet four-star standards. Despite this, some guests appreciated the hotel's decent pricing and comfortable accommodations. The facilities and services at the hotel often fell short of what is typically expected from a four-star establishment with specific criticisms mentioning areas such as the bathroom, TV quality and availability of customer service.
On the positive side, several reviews noted that the hotel offers great value and has the potential to reach true four-star quality. The service and facilities were described as consistent with four-star expectations by some, yet appeared to be inconsistent overall. Despite the noted shortcomings, some guests found the hotel to be very good and worthy of its rating, recommending it and expressing a willingness to return.
The hotel’s location received favorable mentions, adding to the overall positive experiences of many guests. In summary, while Mercure Santiago Centro shows promise and has satisfied many guests, it has also fallen short of the four-star expectations for others.
Mercure Santiago Centro offers a range of facilities suited to business travelers. Its prime location in the central district of Santiago provides good access to the city and nearby corporate offices, making it a convenient choice for work-related stays. The hotel is well-equipped with business amenities, including meeting rooms and conference facilities, which can easily accommodate various business needs. Although there are additional charges for some business amenities, the venue itself is business-friendly, featuring a reception that is very oriented towards business guests.
The internet connection, particularly in the business area, could use improvement and there have been occasional issues with billing for work stays. Some reviews also mention that the business center did not work during their visit. Despite these drawbacks, the hotel maintains its reputation as a good lodging option for business travel with adequate meeting rooms and well-equipped business areas.
Though the hotel’s location is generally praised for being central and providing good transportation options, there are occasional concerns about the safety of the business area outside the hotel. Additionally, some rooms have been described as dark, noisy and not very clean, which might affect the overall comfort of business travelers.
The hotel stands out with its good breakfast, friendly staff and delicious food, which can add a pleasant touch to a business trip. Overall, Mercure Santiago Centro remains a suitable choice for business trips, especially due to its location and business-friendly facilities.
Mercure Santiago Centro has garnered praise for its efforts in making the hotel accessible to guests with disabilities. Reviews highlight the hotel's commitment to accessibility, noting features such as wheelchair accessibility, handicap-friendly elevators and steps taken to accommodate all needs. Its central location is repeatedly mentioned as being perfectly accessible, offering easy access to public transportation and tourist areas. The staff, facilities and overall location receive commendations for their excellence. However, some guests noted issues such as the main entrance being closed, restricted outdoor access and the absence of parking, which could pose challenges for some visitors. Despite these minor setbacks, the hotel remains a favorable choice for accessible accommodations in Santiago.
At Mercure Santiago Centro, the outdoor pool receives a mix of feedback from guests. Many find the pool area quite relaxing with a well-maintained rooftop pool offering fantastic city views. The beautiful terrace and pleasant bar complement the pool area well, creating an enjoyable spot for a refreshing dip. The pool is often praised for its excellent condition, contributing positively to the overall guest experience.
However, there are several remarks about its small size and occasional unavailability with some guests being disappointed by its closure. Despite this, when accessible, the rooftop pool is seen as an excellent feature, adding significant value to the hotel stay.
Location Show Map
Location
The convenience of being in the bustling city center offers plenty of opportunities for sightseeing and exploration on foot. Many guests appreciate the close proximity to top spots like Plaza de Armas, La Moneda Palace and Lastarria neighborhood, as well as a variety of dining options and shops.
The neighborhood's connectivity through public transport, including buses and taxis, further amplifies its appeal. Despite a few remarks about the area feeling a bit edgy or unsafe at night, the daytime experience of the location is mostly described as secure and vibrant.
Overall, the combination of location, accessibility and centrality makes Mercure Santiago Centro a desirable base for travelers keen on delving deep into the cultural and historical tapestry of Santiago.
Breakfast
Guests describe the breakfast as superb, phenomenal, satisfying and excellent with many appreciating the abundance and meticulously arranged offerings. The buffet is often highlighted as above average for a hotel in its category. The presence of healthy options like nuts and plant-based milk also receives positive mentions.
However, some reviews indicate areas for improvement. Issues such as slow replenishment of food items, lack of variety over multiple days and the high cost of breakfast are noted. There were occasional mentions of breakfast foods running out quickly and the service being chaotic during peak times. Moreover, some guests felt the breakfast didn't meet their expectations, citing repetitive and basic offerings.
Despite these drawbacks, the general consensus leans towards a favorable and commendable breakfast setup, contributing significantly to the overall pleasant stay at the hotel.
Dinner
However, there are notable concerns that potential guests should consider. Portions, while tasty, are described by some as small and there is mention of high prices for some meals with occasional issues of flavor not meeting expectations. The lack of variety on the menu, coupled with the fact that the restaurant closes early, especially during holidays, left some guests disappointed. Several reviews cite slow service and disorganization, further compounded by mistakes in orders. Some guests also experienced tough meats and unappetizing vegetarian options.
Despite these shortcomings, the restaurant's overall ambiance and the exceptional service from staff such as waiter Luis receive high marks. The quality of certain dishes like the hamburger and Chilean specialty dishes also garnered praise. The varied dining options in the area may serve as a good alternative, given some guests found the hotel's dinner service to be lacking.
Ultimately, while some diners have had unforgettable meals, others found the experience to be underwhelming. Those staying at Mercure Santiago Centro will find the breakfast to be a highlight, but may need to explore nearby dining options for a more consistent dinner experience.
Rooms
The views from the rooms, particularly of the city and Cerro Santa Lucia, are frequently highlighted as beautiful. The functionality and practicality of the rooms, along with efficient air conditioning and soundproof windows, enhance the guest experience. Black-out curtains help ensure a good night’s sleep and the quietness of higher floor rooms is a plus.
However, some rooms show signs of being dated and occasional maintenance issues such as old furniture, dark lighting and noisy environments were mentioned. A few guests experienced issues with room cleanliness and maintenance services.
Overall, the room experience at Mercure Santiago Centro is marked by spacious, comfortable and well-equipped accommodations, ideal for both relaxation and a convenient stay in the city.
Beds
Cleanliness
However, some guests have noted inconsistencies, particularly in bathrooms which, despite being clean, often suffer from issues like chipped tiles, moisture and outdated fixtures. While the bathrooms are generally cleaned well, there are occasional complaints about specific items like dirty floors, lime buildup and lingering hairs.
The common areas and facilities are also well-regarded for their cleanliness and maintenance, though there are minor issues like dirty windows and sometimes untended pool areas. A few reviews mention lapses in removing trash or replacing toiletries and some elements like hallway carpets have been flagged as needing better attention.
Reception and cleaning staff generally receive high marks for their friendliness and efficiency, contributing positively to the hotel's reputation. Despite the mixed reviews, the hotel's cleanliness is considered satisfactory for many with several guests impressed by the meticulousness and overall presentation of their rooms.
Staff
The service of the maids and housekeeping staff has been notably diligent and polite, ensuring cleanliness and a pleasant stay for guests. The reception team is repeatedly mentioned for being accommodating and supportive, especially in instances of canceled tours or other travel disruptions.
Security personnel are also recognized as superb, contributing to the overall feeling of safety and attentiveness within the hotel. However, not all feedback is positive; there are occasional mentions of slow service, untrained wait staff and instances of rude treatment, particularly from some receptionists and cleaning staff.
Nonetheless, the majority of guests appear to have had a positive experience with the staff at Mercure Santiago Centro, praising their helpfulness, kindness and professional demeanor.
Wi-Fi
Gym
However, there were notable drawbacks. Several guests criticized the gym for being too small, lacking equipment and having outdated or broken machines. Issues such as sporadically working water fountains, the absence of air conditioning and limited operational hours were also pointed out. Some found the overall setup subpar and not impressive, indicating that the fitness center could benefit from maintenance and enhancements to better serve guests.
Despite diverse opinions, the gym remains a functional part of the hotel with room for improvement, particularly in upgrading equipment and expanding its size and offerings to meet guests' expectations fully.
Pool
Many visitors enjoy the pool despite its size, finding that it serves its purpose of providing a refreshing dip, especially in the warmer months. However, the water tends to be on the colder side and the pool is not heated, making it less enjoyable during cooler weather. The limited operating hours and seasonal closures also pose an inconvenience with many expressing frustration over not being able to use the pool during their stay.
The rooftop pool area, while compact, includes a bar that adds to the overall experience, giving guests a cozy spot to relax with drinks. However, some reviews mention the need for more shade and better maintenance to keep the area inviting. Additionally, access to the pool requires a reservation, which was not always clearly communicated at the time of booking, leading to some disappointment.
Overall, the pool area at Mercure Santiago Centro is well-liked for its atmosphere and cleanliness, but the small size, cold water and limited availability are recurring points of critique from guests.
Parking
However, numerous concerns are also raised. The parking is outsourced, often costly and not included in the room rate, leading to additional fees that many found expensive and sometimes unclear. There's no dedicated space to stop for unloading luggage, making it inconvenient for those arriving with heavy baggage or using services like Uber or taxis. Access to the parking garage is reportedly complicated and hard to find with no obvious signage, which added to the frustrations of many guests.
Moreover, the parking lot is not on the hotel premises and is instead connected via public parking. This setup sometimes leads to confusion, especially when guests need to pay separately and in cash and face issues like bad service or management. Some reviews also mentioned the lack of a short-term parking zone for quick stops and an overly complicated entry process that detracts from the convenience.
In summary, while Mercure Santiago Centro offers secure parking with some conveniences, the additional costs, complicated access and lack of direct hotel ownership over the parking lot present notable drawbacks for guests.
Family
The staff's commitment to ensuring child safety and clean, spacious rooms received praise, making it a practical choice for those traveling with kids. Happy hour in the evening is also mentioned as being family-friendly, allowing families to unwind together. Some families even noted that the playground area is safe and enjoyable for children, which adds to the overall appeal for those looking for a family-centric experience.
However, there were some mixed reviews regarding activities for kids and the appropriateness of the hotel's surroundings. While some found the space adequate and the activities engaging for children, others pointed out the lack of activities and occasional cleanliness issues specific to children. Additionally, a few guests highlighted concerns about safety in the area surrounding the hotel, suggesting that it may not always be suitable for families.
Despite some drawbacks, Mercure Santiago Centro remains a recommended option for families due to its overall family-friendly services, amenities and environment. Families planning a stay will find helpful accommodations and a generally welcoming atmosphere suitable for both adults and children.
Nightlife
However, despite these nearby attractions, it's clear that the immediate area surrounding the hotel can feel unsafe after dark. Reviews emphasize being cautious and aware of the surroundings at night, as the region can appear sketchy and potentially dangerous. Many guests recommend avoiding late-night walks in the area due to the presence of too many street vendors and an overall feeling of insecurity. While the live music at the hotel adds a touch of charm, prospective visitors should be mindful of their safety when considering nightlife activities in the neighborhood.
4 Star
On the positive side, several reviews noted that the hotel offers great value and has the potential to reach true four-star quality. The service and facilities were described as consistent with four-star expectations by some, yet appeared to be inconsistent overall. Despite the noted shortcomings, some guests found the hotel to be very good and worthy of its rating, recommending it and expressing a willingness to return.
The hotel’s location received favorable mentions, adding to the overall positive experiences of many guests. In summary, while Mercure Santiago Centro shows promise and has satisfied many guests, it has also fallen short of the four-star expectations for others.
Business
The internet connection, particularly in the business area, could use improvement and there have been occasional issues with billing for work stays. Some reviews also mention that the business center did not work during their visit. Despite these drawbacks, the hotel maintains its reputation as a good lodging option for business travel with adequate meeting rooms and well-equipped business areas.
Though the hotel’s location is generally praised for being central and providing good transportation options, there are occasional concerns about the safety of the business area outside the hotel. Additionally, some rooms have been described as dark, noisy and not very clean, which might affect the overall comfort of business travelers.
The hotel stands out with its good breakfast, friendly staff and delicious food, which can add a pleasant touch to a business trip. Overall, Mercure Santiago Centro remains a suitable choice for business trips, especially due to its location and business-friendly facilities.
Accessible
Outdoor Pool
However, there are several remarks about its small size and occasional unavailability with some guests being disappointed by its closure. Despite this, when accessible, the rooftop pool is seen as an excellent feature, adding significant value to the hotel stay.
Yes, Mercure Santiago Centro has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mercure Santiago Centro.
Yes, Mercure Santiago Centro welcomes dogs.
Yes, parking facilities are available at Mercure Santiago Centro.
Yes, Mercure Santiago Centro has a gym.
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