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Summary of reviewsNH Ciudad de Santiago stands out for its remarkable central location, offering both convenience and tranquility. Nestled on a quiet street yet close to Santiago’s major attractions, the hotel provides excellent access to cultural hubs and vibrant neighborhoods. Guests appreciate the proximity to metro stations, parks, museums and shopping centers, enhancing ease of exploration. The peaceful and secure environment further adds to the comfort of staying here.
The breakfast at NH Ciudad de Santiago receives widespread acclaim for its generous variety and quality, featuring an abundant selection of fresh fruits, juices, breads, pastries and personalized omelets. Many guests highlight the delicious and ample spread, cementing breakfast as a highlight of the stay. Although there are minor mentions of repetitive options and less fresh bread, the overall sentiment remains strongly positive.
The dining experience during dinner offers a mix of delicious, well-prepared dishes and excellent service, particularly from the nighttime bartender. However, some reviews note the restaurant's early closing time and limited food variety as areas needing improvement. Inconsistencies in room service meals also appeared as a point of satisfaction.
The hotel's rooms are remarkably spacious, often applauded for their size and comfort. Ideal for families and extended stays, the rooms feature cozy beds, modern bathrooms and beautiful city and mountain views. Despite occasional comments on outdated decor and minor maintenance needs, the overall guest experience is elevated by the comfort and practicality the rooms offer. Effective soundproofing, essential amenities and good air conditioning further add to the restful environment.
Cleanliness is frequently praised with tidy, well-maintained rooms and diligent housekeeping services ensuring a fresh environment. However, a few guests pointed out the need for better bathroom maintenance and more consistent towel service. Overall, the hotel is recognized for maintaining a high standard of cleanliness.
The standout performance of the hotel staff is widely acknowledged with numerous mentions of their friendliness, attentiveness and helpfulness. Guests appreciate the courteous service from individuals like Cristobal, Pablo and Mauren, contributing significantly to the welcoming atmosphere.
Opinions on the WiFi are mixed with some guests finding it sufficient for work and others encountering unstable connections and significant connectivity issues. The gym receives varied feedback; while some find it clean and spacious, others feel it lacks variety and adequate equipment.
Family travelers find the hotel accommodating with spacious and family-friendly rooms that are clean and comfortable, ensuring an enjoyable stay. The spacious beds and high-quality bedding further enhance the restful experience, despite occasional preferences for firmer mattresses.
The hotel’s four-star rating is often supported by guests commending the price-quality relationship and satisfactory services. Nonetheless, improvements in cleanliness, particularly in bathrooms and better upkeep are suggested. Despite some outdated elements, the hotel is generally recognized for providing a pleasant and comfortable stay.
For business travelers, NH Ciudad de Santiago offers a favorable location and good business facilities, making it suitable for meetings and quick business interactions.
Overall, NH Ciudad de Santiago provides a comfortable and well-located base for both leisure and business travelers with spacious rooms and friendly service being key highlights. Show more
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Hotel near Ski Resorts
Located half an hour away from Valle Nevado resort, the largest ski resort in South America, NH Ciudad de Santiago is a convenient base for a ski vacation. The hotel offers a comfortable and luxurious stay with easy access to the slopes. It provides a range of amenities for a relaxing and enjoyable ski trip.
Hotel Taking Steps Towards Sustainability
This hotel is recognized as an eco-aware and eco-conscious choice, actively supporting sustainable practices. It blends luxury with environmental responsibility, participating in various environmental initiatives.
Family Friendly Hotel
This hotel is listed as a family friendly hotel.
Dog Friendly Hotel
This hotel is known for being pet-friendly and offers a comfortable stay in a central location. It provides standard amenities and services suitable for guests with dogs.
Hotel near Nightlife Spots
Located in Providencia, this hotel offers proximity to the area's diverse nightlife. Guests can explore the various bars and clubs in the vicinity.
Business Hotel
NH Ciudad de Santiago offers five rooms for events, four of which have natural light. It is located in the Providencia area, close to museums and cultural centers.
Hotel with Indoor Pool
This hotel in the Santiago area is included as it is a hotel property that may be of interest to users searching for hotels with indoor pools. Specific indoor pool information, quality ranking, and confirmation of being located precisely in Puente Alto are not available from the provided data.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
SuiteSpacious rooms with separate seating areas, air conditioning, private bathroom, walk-in closet, cable TV, desk and free Wi-Fi.
Family Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a bath and a hairdryer. The spacious quadruple room provides air conditioning, soundproof walls, a minibar, a safe deposit box and a flat-screen TV with cable channels.
Standard double room New StyleProviding free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar and a safe deposit box. The unit offers 1 bed.
Suite with Extra Bed (2 adults + 1 child)The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a hairdryer. The suite features soundproof walls, a minibar, a seating area, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.
Suite with Extra BedThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a hairdryer. The suite offers soundproof walls, a minibar, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
NH Ciudad de Santiago boasts a prime location that is repeatedly praised by guests. Situated in a central yet tranquil area of the city, this hotel is ideally placed for easy access to Santiago’s major attractions and neighborhoods. With proximity to metro stations, guests are well-connected for exploring both the old and modern parts of Santiago, from the cultural hub of Barrio Italia to the vibrant Bellavista and Lastarria neighborhoods. Moreover, the hotel sits on a quiet street that offers peace and quiet, making it a perfect retreat after a day of sightseeing.
Convenience is a key highlight with numerous restaurants, pharmacies and emergency services within walking distance. The neighborhood provides excellent security and a pleasing atmosphere, adding to the comfort of staying there. Guests appreciate being close to key points of the city, including parks, museums and shopping centers like Costanera.
The well-regarded breakfast, featuring delicious freshly baked goods, is another plus, often mentioned alongside the hotel's outstanding location. Combining a strategic position with spacious rooms and friendly staff, NH Ciudad de Santiago ensures both comfort and ease of movement around the city. Whether in Santiago for business or leisure, this hotel’s location provides the perfect base for any traveler.
Breakfast
NH Ciudad de Santiago offers an exceptional breakfast experience, consistently praised for its extensive variety and high quality. Guests frequently describe the breakfast as very good, delicious and ample, highlighting the abundant selection of fresh fruits, juices, breads and pastries. The buffet includes options catering to different dietary preferences, including vegetarian choices and lactose-free milk. Many visitors appreciate the freshly baked bread and the availability of personalized omelets.
Several reviews note the impeccable service and the effort to accommodate early departures with breakfast-to-go options. The generous and varied spread ensures that guests find something to suit all tastes, from fresh vegetables and fruit to delicious sweets and coffee.
However, not all feedback is unanimously positive. A few guests mentioned the bread lacking freshness and the breakfast becoming repetitive if staying multiple days. Despite these minor drawbacks, the overall impression remains highly favorable, making the breakfast at NH Ciudad de Santiago a highlight for many of its guests.
Dinner
Dinner at the NH Ciudad de Santiago hotel offers a mixed experience. Many guests praised the delicious food, well-prepared dishes and excellent bar and restaurant services, highlighting the exceptional service from the nighttime bartender and the overall good food quality at the restaurant. Positive feedback extends to the menus for breakfast, lunch and dinner, suggesting a generally satisfying dining experience within regular hours.
However, some reviews indicated areas for improvement. The restaurant's early closing time of 10:00 PM and limited food variety were common points of dissatisfaction. There were also instances of subpar meals delivered to rooms, such as cold sandwiches and poorly prepared dishes like raw hamburgers. Inconsistencies in food quality and service, along with the inconvenience of the restaurant and bar being unavailable at certain times, affected some guests' experiences.
Overall, the dining services at NH Ciudad de Santiago showcase potential with their flavorful offerings, but enhancements in service hours, food options and preparation consistency could lead to greater guest satisfaction.
Rooms
Located in a well-connected area, NH Ciudad de Santiago boasts exceptionally spacious rooms that cater significantly to families and those seeking comfort. The considerable room sizes, often described as huge or very big, provide ample space for relaxation and movement, contributing significantly to the overall guest experience. Visitors frequently highlight the rooms' cleanliness and comfort, emphasizing the large and cozy beds and modern bathrooms. Several rooms feature separate living spaces, making them ideal for family stays or longer visits.
The amenities, including good-quality air conditioning, soundproofing and complimentary essentials like water bottles, robes and slippers, add to guests' comfort. Rooms are also noted for their beautiful views of the city and mountains, enhancing the place's appeal. Despite some mentions of outdated decor and worn-out furniture, the overall sentiment applauds the accommodation's comfort and practicality.
Guests appreciate the efficient room service and the cleanliness maintained throughout the hotel. While some reviews point out issues like cold temperatures, insufficient lighting or minor maintenance needs, the positive aspects of spaciousness and comfort often overshadow these negatives.
NH Ciudad de Santiago stands out for its immersion in a serene environment, offering peaceful and quiet stays, further complemented by an attentive and friendly staff. The proximity to local attractions and good breakfast options round off the pleasant stay at this hotel. The rooms' large sizes and overall comfort make NH Ciudad de Santiago a favorable choice for travelers seeking comfortable and spacious accommodation in Santiago.
Beds
Nestled in the vibrant cityscape, NH Ciudad de Santiago garners praise for its sleeping arrangements. Guests frequently commend the hotel's beds, highlighting their comfort and spaciousness as a standout feature. Many describe the beds as super comfortable with some guests noting the exceptional quality of the king-sized beds in the suites. The bedding also receives accolades for its high-quality, warmth and softness.
Spacious rooms further enhance the sleeping experience, offering large, well-equipped settings that provide a cozy retreat. Guests appreciate the clean and comfortable environment with many pointing out the delightful pillows and soft sheets that contribute to a restful night’s sleep.
While most feedback celebrates the beds' comfort, a few guests mentioned preferences for a firmer mattress. Despite minor variances in taste, the general consensus underscores the hotel's dedication to ensuring guests enjoy a pleasant and refreshing stay. The combination of impeccable bed linens and spacious, comfortable rooms makes NH Ciudad de Santiago a favored choice for travelers seeking restful sleep amidst their urban adventures.
Cleanliness
The guest reviews for NH Ciudad de Santiago highlight a strong consensus regarding the hotel's cleanliness and comfort. The rooms are frequently described as "very clean," "spotless," and "tidy," with many guests appreciating the fresh and well-maintained environment. There is a recurrent mention of "impeccable cleanliness," and several reviews commend the prompt and diligent housekeeping staff who ensure a satisfactory cleaning service every day.
The spaciousness of the rooms coupled with cleanliness and comfort is a notable positive aspect with guests finding the large rooms comfortable and the air conditioning effective.
The breakfast offerings have received positive feedback, described as "very good" and "impeccable," contributing to an enjoyable stay. The hotel's location and the friendly staff also add to the overall positive experience, creating a calm and pleasant atmosphere.
However, some reviews point out areas needing improvement, particularly in the bathrooms which are sometimes described as requiring maintenance and better cleaning. Issues such as dirty windows and inconsistent towel service have been mentioned, indicating that while the overall cleanliness is high, there are occasional lapses.
Despite these minor issues, the overall sentiment is that NH Ciudad de Santiago maintains a clean, comfortable and friendly environment, making it a recommended choice for travelers.
Staff
The reviews for NH Ciudad de Santiago consistently highlight the exceptional performance of its staff. The overall sentiment reflects a high level of satisfaction with the friendliness, attentiveness and helpfulness of the hotel team. Many guests specifically commend the reception staff, mentioning individuals like Cristobal, Pablo and Mauren for their courteous and efficient service.
Guests frequently praised the staff's willingness to assist with various requests, indicating a genuine commitment to delivering excellent customer service. The cleanliness of the hotel and the professionalism of the staff were commonly noted with the team being described as very friendly, kind and always ready to help. Other reviews mention the exemplary service provided during breakfast hours, showcasing a staff that is well-prepared and consistently pleasant to interact with.
While there were some isolated comments about less friendly staff and minor issues, the overwhelming consensus supports the view that the staff at NH Ciudad de Santiago significantly enhance the guest experience. The efficiency, attentiveness and personal touches contribute to a welcoming atmosphere appreciated by travelers, making the stay more enjoyable and stress-free.
Wi-Fi
The reviews of the WiFi at NH Ciudad de Santiago reveal a mixed experience among guests. On the positive side, some guests found the internet sufficient for work video calls and praised it as good or very good. Additionally, a few noted that the WiFi connection was strong and worked well in their rooms.
However, numerous reviews point out significant issues with the WiFi service. Several guests reported poor quality, unstable connections and virtually non-existent internet service in their rooms. Some even experienced a complete lack of internet for almost two days during their stay. There were mentions of connectivity issues and the need for an overhaul to address the poor coverage. Despite a few positive remarks, the prevailing sentiment suggests that NH Ciudad de Santiago needs to improve its WiFi infrastructure to meet the expectations of all its guests.
Gym
The NH Ciudad de Santiago hotel exudes cleanliness and elegance with a well-maintained physical structure. However, opinions on the gym are mixed. Many guests appreciated the gym, describing it as good, very clean and spacious. Others felt that the gym was too small, poorly equipped and lacking in variety with some specifically mentioning the absence of equipment beyond treadmills. Some reviews highlight poor lighting in the gym and a few guests found it disappointing and improvised. While there are positive mentions of the gym being adequate for a quick workout, it seems that for those with specific fitness needs, the facilities might fall short.
Family
NH Ciudad de Santiago is described as a highly accommodating destination for families, offering spacious and family-friendly rooms. Reviews frequently highlight the sizable family rooms that provide ample additional space and comfort, making them suitable for families, including those traveling with children and elderly members. Guests have noted that the rooms are tidy, clean and set in a pleasant atmosphere that is perfect for relaxation with kids.
Staying in the family or quadruple rooms ensures that there is enough space for everyone, which is particularly emphasized as a positive aspect by many reviewers. Accommodation arrangements, such as providing rooms with separate beds when needed, add to the hotel's family-friendly credentials.
Despite some negative experiences and a few critical remarks regarding the overall value and service, the positive feedback focuses on the hotel's capacity to cater well to family groups, making NH Ciudad de Santiago a recommendable choice for families looking for comfortable and spacious lodging.
4 Star
NH Ciudad de Santiago is a city hotel recognized for its four-star accommodations, often seen as a good option for travelers seeking reasonable prices. Guests frequently commend the price-quality relationship, indicating satisfactory services for the cost.
Although some reviews point out that the hotel and its rooms appear somewhat outdated and in need of renovation and question the cleanliness, many guests still find the overall experience aligns well with the hotel’s four-star rating. The NH comfort, especially in the family-friendly rooms, often receives positive mentions.
On the downside, several guests have reported issues with cleanliness, especially in the bathrooms, citing dirty walls, blackened and broken areas and a general sense of disrepair. The air conditioning system has also been criticized for being inefficient. Some guests have further noted that the hotel could improve by offering larger sizes of bathroom amenities and by introducing room service options, especially for late hours.
Despite the negatives, the hotel is described as very good with excellent service, providing a comfortable and pleasant stay that justifies its four-star status. However, it’s clear that some improvements, particularly in the bathrooms and overall upkeep, would enhance the guest experience even more.
Business
NH Ciudad de Santiago offers a prime location in a great part of town, making it convenient for business travelers. The hotel features good business facilities, including a bar and saloon suitable for quick business chats or reunions, as well as spaces ideal for group lectures and prominent engineers. The rooms come equipped with desks, providing a quiet place to telecommute. Although the check-in and check-out process can be bureaucratic, the overall design of the hotel is understated and functional, aligning well with the needs of those on business trips.
Accessible
Guests at NH Ciudad de Santiago highlight the hotel's cleanliness and accessibility. Many reviews emphasize that everything, from the rooms to the common areas, is kept very clean, which adds to the comfort and appeal of the stay. Rooms are described as spacious and well-lit, making them more accommodating for all guests, including those with disabilities.
The hotel offers accessible accommodations and facilities, making it a practical choice for travelers with mobility challenges. Accessible facilities are noted as a positive feature and the overall sentiment suggests the hotel meets a good standard of accessibility. However, there is mention of inadequate provisions for guests with visual impairments, indicating a need for improvement in this specific area.
Overall, NH Ciudad de Santiago appears to be a solid option for guests requiring accessible accommodations with notable strengths in cleanliness and general comfort.
Yes, NH Ciudad de Santiago has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at NH Ciudad de Santiago.
Yes, NH Ciudad de Santiago welcomes dogs.
Yes, parking facilities are available at NH Ciudad de Santiago.