NH Collection Santiago Casacostanera
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Summary of reviewsNH Collection Santiago Casacostanera is an outstanding hotel known for its exceptional location in one of Santiago's best neighborhoods, Vitacura. It is situated within the upscale Casa Costanera shopping center, offering an array of dining and shopping options as well as proximity to major attractions like Bicentennial Park. Guests appreciate the tranquil and safe environment, making it an ideal spot for both relaxation and exploration. Despite minor issues like incorrect pin location on Google Maps and lack of parking, the location is highly praised for its convenience and accessibility.
The rooms are consistently described as clean, modern and comfortable, featuring spacious designs and beautiful views of Santiago. High standards of cleanliness are maintained with spotless conditions and well-maintained facilities. Beds are particularly noted for their exceptional comfort, contributing significantly to a restful stay. The professional housekeeping and overall ambiance of the rooms add to a positive experience.
Staff at the hotel generally receive high marks for their kindness and attentiveness, helping to create a welcoming and hospitable environment. Although there are occasional mentions of inconsistent service and minor training gaps, most guests commend the staff for their professionalism and willingness to go the extra mile to ensure a pleasant stay.
However, the breakfast experience receives mixed reviews. The necessity to have breakfast at a nearby restaurant in the shopping mall is seen as inconvenient by some, especially during cold weather or when options are limited. While some guests praise the quality of the food, others feel that the variety and service do not meet the standards expected of a four-star hotel.
The absence of in-house dining services, including a restaurant, bar and room service, is a noted drawback. Nevertheless, the wealth of dining options in the surrounding area somewhat mitigates this inconvenience as guests can explore the vibrant local culinary scene.
The gym facilities at the hotel are considered basic and somewhat limited with some guests finding them too small or lacking in equipment. Noise from a nearby gym also hinders the experience for some. The WiFi service receives mixed feedback with some guests reporting reliable and fast connections while others encounter difficulties with connectivity and speed.
Overall, NH Collection Santiago Casacostanera offers a luxurious stay with modern amenities, excellent cleanliness, comfortable rooms and helpful staff. While there are a few areas that could use improvement, such as breakfast convenience and in-house dining options, the hotel remains a strong choice for travelers looking to experience Santiago's vibrant dining and nightlife from a prime, comfortable base.
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The rooms are consistently described as clean, modern and comfortable, featuring spacious designs and beautiful views of Santiago. High standards of cleanliness are maintained with spotless conditions and well-maintained facilities. Beds are particularly noted for their exceptional comfort, contributing significantly to a restful stay. The professional housekeeping and overall ambiance of the rooms add to a positive experience.
Staff at the hotel generally receive high marks for their kindness and attentiveness, helping to create a welcoming and hospitable environment. Although there are occasional mentions of inconsistent service and minor training gaps, most guests commend the staff for their professionalism and willingness to go the extra mile to ensure a pleasant stay.
However, the breakfast experience receives mixed reviews. The necessity to have breakfast at a nearby restaurant in the shopping mall is seen as inconvenient by some, especially during cold weather or when options are limited. While some guests praise the quality of the food, others feel that the variety and service do not meet the standards expected of a four-star hotel.
The absence of in-house dining services, including a restaurant, bar and room service, is a noted drawback. Nevertheless, the wealth of dining options in the surrounding area somewhat mitigates this inconvenience as guests can explore the vibrant local culinary scene.
The gym facilities at the hotel are considered basic and somewhat limited with some guests finding them too small or lacking in equipment. Noise from a nearby gym also hinders the experience for some. The WiFi service receives mixed feedback with some guests reporting reliable and fast connections while others encounter difficulties with connectivity and speed.
Overall, NH Collection Santiago Casacostanera offers a luxurious stay with modern amenities, excellent cleanliness, comfortable rooms and helpful staff. While there are a few areas that could use improvement, such as breakfast convenience and in-house dining options, the hotel remains a strong choice for travelers looking to experience Santiago's vibrant dining and nightlife from a prime, comfortable base.
Hotel near Ski Resorts
Located a short distance from Valle Nevado, NH Collection Santiago Casacostanera is a convenient base for a ski vacation. The hotel offers a comfortable and luxurious stay with easy access to the slopes. It provides a range of amenities for a relaxing and enjoyable ski trip.
Hotel for Honeymoon
Features modern and stylish rooms with views of the city. Its location near shopping and dining options provides opportunities for romantic outings.
Romantic Hotel
This hotel offers stylish and modern rooms with stunning views, perfect for a romantic city escape. The luxurious amenities and excellent service enhance the intimate experience.
Accessible Hotel
This hotel offers accessible facilities, accessible rooms, ramp access, and wheelchair access throughout. It features wheelchair accessible elevators and accommodation units that are fully adapted for easy access.
4-Star Hotel
Situated near the upscale Casacostanera shopping mall, this hotel provides a luxurious experience with modern amenities. It offers well-appointed rooms, a restaurant, and a fitness center. The location is perfect for travelers seeking a high-end shopping and dining experience.
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Hotel with Gym
Guest Reviews
NH Collection Santiago Casacostanera is praised for its exceptional location, widely regarded as being in one of the best neighborhoods in Santiago, Vitacura. The hotel is situated within the upscale Casa Costanera shopping center, which offers a plethora of dining and shopping options. Guests value the convenience of being close to an array of excellent restaurants, bars and major attractions like Bicentennial Park.
The tranquil and safe neighborhood is another significant highlight, making it an ideal spot for both relaxation and exploration. The ease of access to highways and other parts of the city adds to its attractiveness. Despite some minor issues like incorrect pin location on Google Maps and lack of parking, the general sentiment about its location is overwhelmingly positive.
The rooms are described as clean, modern and comfortable, offering beautiful views of Santiago. The décor and facilities receive high marks for quality and design, complementing the convenience of having amenities like coffee and water provided. Guests also appreciate the polite and helpful staff, which adds to the overall pleasant experience.
In summary, NH Collection Santiago Casacostanera stands out for its prime location in Vitacura, offering a quiet, safe and convenient base from which to explore Santiago.
The breakfast experience at NH Collection Santiago Casacostanera has received mixed feedback from its guests. One of the most consistent points raised is that breakfast is not served within the hotel itself, but rather at a restaurant in the nearby shopping mall. Many guests found it inconvenient to leave the hotel for their morning meal, especially during cold weather or when there were limited seating options inside the restaurant.
The quality of the breakfast offerings has also garnered varied opinions. While some guests appreciated the delicious and good quality food, others felt that the options were too limited and basic, particularly for a 4-star hotel. Certain reviews highlighted the exquisite and pleasant nature of the meal, noting that it provided a good start to the day, whereas others criticized it as being poor and not worth the extra cost.
Another point of concern was the timing and service of breakfast. Several guests mentioned that the service at the mall restaurant began too late for their schedules and that the service quality and food variety did not meet their expectations. Some pointed out issues with the breakfast vouchers and discrepancies in the information provided about what was included in their booking.
Overall, while there are aspects of the breakfast experience at NH Collection Santiago Casacostanera that some guests enjoyed, many felt that improvements were needed, particularly in terms of convenience, variety and service quality.
NH Collection Santiago Casacostanera enjoys an excellent location in the heart of Santiago, surrounded by cool bars and some of the city's best restaurants. Situated close to Bicentennial Park, guests have praised the hotel for its proximity to an array of dining options, making it easy to enjoy the local culinary scene.
However, the hotel itself does not offer in-house dining services, including a bar, restaurant or room service, which some guests found inconvenient. Those who did not wish to venture out had to rely on delivery options. Despite this, the abundance of nearby restaurants somewhat mitigated the lack of on-site dining facilities with many guests opting to explore the neighboring eateries for dinner each night.
Breakfast at the hotel presented some challenges; while a few guests enjoyed it, others found it lacking in variety and quantity. For breakfast, guests had to use vouchers for a restaurant located in a nearby mall, which added a minor inconvenience to their stay.
On the bright side, the hotel features a well-equipped gym and comfortable accommodations, including well-praised king beds. For those eager to explore Santiago’s vibrant dining and nightlife, NH Collection Santiago Casacostanera offers a prime location despite its limited in-house dining options.
The rooms at NH Collection Santiago Casacostanera receive high praise for their spaciousness, modern design and comfort. Guests often mention that the rooms are large, clean and well-lit with modern décor and high-quality furnishings. The beds and showers are particularly highlighted for their comfort and functionality with many guests finding them to be exceptionally comfortable and offering plenty of hot water. The views from the rooms are frequently described as beautiful and spectacular, particularly those from the higher floors.
The overall cleanliness and maintenance of the rooms are consistently complimented, noting that the rooms are spotless and well-maintained. Many guests find the facilities within the rooms, such as air conditioning and heating, to be in excellent working order. The hotel’s ambient music and décor add to the inviting and warm atmosphere, making the rooms feel even more comfortable and cozy.
While the modern, spacious and stylish design of the rooms receives considerable acclaim, there are occasional mentions of small inconveniences such as the lack of a clock in the room or not having bedside tables on both sides of the bed. Additionally, some guests have pointed out difficulties with air conditioning and occasional noise from adjacent rooms.
Despite a few minor issues, the consensus is that the rooms offer a high standard of accommodation, making NH Collection Santiago Casacostanera a strong choice for those seeking comfort, modern amenities and beautiful views in Santiago. The ideal location, combined with the spacious rooms and excellent facilities, makes for a memorable stay.
Guests of the NH Collection Santiago Casacostanera have consistently praised the hotel's beds for their exceptional comfort. Most reviews highlight the beds as being super comfortable, contributing significantly to a restful stay. With descriptions ranging from soft and smooth sheets to the spacious and snug mattresses, it's evident that guest sleep quality is a top priority. Many reviews emphasize the ample and plush pillows that complement the beds, ensuring a good night's rest.
While there are a few mentions of the beds being on the firmer side for some, the overall consensus remains highly positive; the mattresses and bedding are frequently described as exquisite and of high quality. The beds are also noted to be spacious, catering well to guests' needs for both comfort and roominess. This level of comfort, accompanied by clean, well-kept linens, has led many to confidently state that the hotel offers some of the best beds in Santiago. The room comfort and bed quality collectively receive high marks, enhancing the overall guest experience at NH Collection Santiago Casacostanera.
The NH Collection Santiago Casacostanera stands out for its impeccable cleanliness and well-maintained facilities. Guest reviews consistently highlight the hotel's very clean and comfortable rooms, often noting the spotless and tidy conditions. From the pristine bathrooms to the freshly laundered bed linens and clean towels, the attention to hygiene is evident throughout the property.
The rooms are not only clean but also spacious, modern and designed with a focus on comfort and cleanliness. Guests have appreciated the pleasant and fresh fragrance in the rooms, which adds an extra touch of comfort. The professional and exceptional housekeeping staff also contribute to maintaining the high standards of cleanliness, ensuring that all areas are tidy and well-organized.
While noise was occasionally mentioned as an issue, it did not overshadow the overwhelmingly positive feedback regarding the overall cleanliness. The meticulous room cleaning, combined with clean carpets, sheets and well-equipped bathrooms, reflects the hotel's commitment to providing a clean and comfortable stay for all visitors.
In summary, NH Collection Santiago Casacostanera is highly praised for its clean, comfortable rooms and professional housekeeping, making it an excellent choice for travelers prioritizing cleanliness in their accommodations.
The staff at NH Collection Santiago Casacostanera has garnered a range of feedback from guests, but the prevailing sentiment is notably positive. Guests frequently commend the staff for their kindness, attentiveness and professionalism. Many reviews highlight the team's friendly and welcoming nature with numerous mentions of staff going out of their way to help and provide excellent service. The hospitality and friendliness of the staff are often described as creating a wonderful environment.
However, there are isolated instances where guests noted a lack of training or proactive service, especially at the reception desk. Some guests experienced issues with reservation handling and initial interactions. Despite these occasional setbacks, the majority of visitors appreciated the staff’s effort to make their stay comfortable, often describing them as incredibly kind, efficient and helpful.
Moreover, specific staff members, such as the manager Mr. Francisco, received praise for providing special, personalized service. The positive feedback extends across various roles, from reception to restaurant staff, indicating a generally high level of service and attentiveness throughout the hotel.
In summary, while there are a few areas for improvement, the staff at NH Collection Santiago Casacostanera largely contribute to a pleasant and hospitable experience, earning high marks for their friendly and helpful demeanor.
The WiFi experience at NH Collection Santiago Casacostanera appears to be quite mixed based on guest reviews. Many visitors appreciated the fast and reliable WiFi connection, noting it was available free of charge throughout the hotel. Several reviews highlight good to excellent internet signals and reliable access, which are crucial for both leisure and business travelers.
However, a significant number of guests reported issues with the WiFi, describing it as poor, bad or even terrible. Some travelers mentioned specific problems like difficulty connecting to the network or slow internet speeds, which in certain cases hindered their ability to work effectively. Despite these negative comments, there were also mentions of WiFi being generally okay in most parts of the hotel.
Overall, while the hotel does offer free and often fast WiFi, the consistency of the connection may vary depending on the area within the property.
The gym at NH Collection Santiago Casacostanera has received mixed feedback from guests. Many find the gym to be quite small with some feeling that it is too cramped to be effectively utilized. Others have commented on the lack of equipment, noting that it could benefit from more weights and better overall amenities. Some guests mentioned the gym being basic, yet expressing a desire for water availability within the fitness area.
An additional point of concern is the noise from a nearby gym in the same building, particularly at early hours, which has been a disturbance for some guests. There were also numerous mentions of the gym being unavailable due to renovation, leading to frustration among guests who were expecting comprehensive fitness facilities during their stay.
Overall, while the gym exists, it seems to fall short of the expectations of travelers used to more well-equipped and spacious hotel fitness centers. This has been a recurring theme in many guest reviews and highlights an area for potential improvement at the hotel.
NH Collection Santiago Casacostanera offers a four-star experience characterized by modern amenities and quality facilities that many guests find spectacular. The value for money is often highlighted, especially considering the cost relative to the hotel’s category. The rooms are praised for their excellence and the overall service receives commendable feedback, making the hotel recommendable by numerous visitors.
However, there are some limitations that guests have noted. Parking incurs an extra charge, which some feel is disappointing for a hotel of this rating. Moreover, a few amenities and services typically expected from a four-star hotel, such as extensive room service, dining options and a bar, seem to be lacking. Additionally, the breakfast service did not meet the expectations of some guests, who found better options outside the hotel. Despite these drawbacks, the general consensus is that the hotel provides a solid four-star experience with excellent facilities, although there is room for improvement in some service areas.
NH Collection Santiago Casacostanera exudes luxury in every aspect. Guests appreciate the hotel's prime location and excellent facilities, paired with exquisite decoration that enhances the overall experience. The rooms, particularly the premium ones with stunning views, stood out for their comfort and aesthetic appeal. The service consistently receives high praise, often described as exceptional and top-notch, contributing to the hotel's reputation as a first-class establishment. This luxury class hotel promises and delivers an incredible and comfortable stay, ensuring guests feel pampered throughout their visit.
NH Collection Santiago Casacostanera is noted for its strong pet-friendly policies and accommodations, making it a welcoming choice for travelers with pets. Many guests appreciate that pets are allowed, highlighting the convenience of having pet-friendly services available on the premises. Although there is an additional daily charge for dogs, which some guests mentioned specifically as US$30 per day, the hotel's overall pet-friendly environment is well-received. The presence of a dog kennel on site adds to the comfort for guests traveling with their furry companions. However, more specific details on the pet services and amenities could provide a clearer picture for potential visitors.
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Location
The tranquil and safe neighborhood is another significant highlight, making it an ideal spot for both relaxation and exploration. The ease of access to highways and other parts of the city adds to its attractiveness. Despite some minor issues like incorrect pin location on Google Maps and lack of parking, the general sentiment about its location is overwhelmingly positive.
The rooms are described as clean, modern and comfortable, offering beautiful views of Santiago. The décor and facilities receive high marks for quality and design, complementing the convenience of having amenities like coffee and water provided. Guests also appreciate the polite and helpful staff, which adds to the overall pleasant experience.
In summary, NH Collection Santiago Casacostanera stands out for its prime location in Vitacura, offering a quiet, safe and convenient base from which to explore Santiago.
Breakfast
The quality of the breakfast offerings has also garnered varied opinions. While some guests appreciated the delicious and good quality food, others felt that the options were too limited and basic, particularly for a 4-star hotel. Certain reviews highlighted the exquisite and pleasant nature of the meal, noting that it provided a good start to the day, whereas others criticized it as being poor and not worth the extra cost.
Another point of concern was the timing and service of breakfast. Several guests mentioned that the service at the mall restaurant began too late for their schedules and that the service quality and food variety did not meet their expectations. Some pointed out issues with the breakfast vouchers and discrepancies in the information provided about what was included in their booking.
Overall, while there are aspects of the breakfast experience at NH Collection Santiago Casacostanera that some guests enjoyed, many felt that improvements were needed, particularly in terms of convenience, variety and service quality.
Dinner
However, the hotel itself does not offer in-house dining services, including a bar, restaurant or room service, which some guests found inconvenient. Those who did not wish to venture out had to rely on delivery options. Despite this, the abundance of nearby restaurants somewhat mitigated the lack of on-site dining facilities with many guests opting to explore the neighboring eateries for dinner each night.
Breakfast at the hotel presented some challenges; while a few guests enjoyed it, others found it lacking in variety and quantity. For breakfast, guests had to use vouchers for a restaurant located in a nearby mall, which added a minor inconvenience to their stay.
On the bright side, the hotel features a well-equipped gym and comfortable accommodations, including well-praised king beds. For those eager to explore Santiago’s vibrant dining and nightlife, NH Collection Santiago Casacostanera offers a prime location despite its limited in-house dining options.
Rooms
The overall cleanliness and maintenance of the rooms are consistently complimented, noting that the rooms are spotless and well-maintained. Many guests find the facilities within the rooms, such as air conditioning and heating, to be in excellent working order. The hotel’s ambient music and décor add to the inviting and warm atmosphere, making the rooms feel even more comfortable and cozy.
While the modern, spacious and stylish design of the rooms receives considerable acclaim, there are occasional mentions of small inconveniences such as the lack of a clock in the room or not having bedside tables on both sides of the bed. Additionally, some guests have pointed out difficulties with air conditioning and occasional noise from adjacent rooms.
Despite a few minor issues, the consensus is that the rooms offer a high standard of accommodation, making NH Collection Santiago Casacostanera a strong choice for those seeking comfort, modern amenities and beautiful views in Santiago. The ideal location, combined with the spacious rooms and excellent facilities, makes for a memorable stay.
Beds
While there are a few mentions of the beds being on the firmer side for some, the overall consensus remains highly positive; the mattresses and bedding are frequently described as exquisite and of high quality. The beds are also noted to be spacious, catering well to guests' needs for both comfort and roominess. This level of comfort, accompanied by clean, well-kept linens, has led many to confidently state that the hotel offers some of the best beds in Santiago. The room comfort and bed quality collectively receive high marks, enhancing the overall guest experience at NH Collection Santiago Casacostanera.
Cleanliness
The rooms are not only clean but also spacious, modern and designed with a focus on comfort and cleanliness. Guests have appreciated the pleasant and fresh fragrance in the rooms, which adds an extra touch of comfort. The professional and exceptional housekeeping staff also contribute to maintaining the high standards of cleanliness, ensuring that all areas are tidy and well-organized.
While noise was occasionally mentioned as an issue, it did not overshadow the overwhelmingly positive feedback regarding the overall cleanliness. The meticulous room cleaning, combined with clean carpets, sheets and well-equipped bathrooms, reflects the hotel's commitment to providing a clean and comfortable stay for all visitors.
In summary, NH Collection Santiago Casacostanera is highly praised for its clean, comfortable rooms and professional housekeeping, making it an excellent choice for travelers prioritizing cleanliness in their accommodations.
Staff
However, there are isolated instances where guests noted a lack of training or proactive service, especially at the reception desk. Some guests experienced issues with reservation handling and initial interactions. Despite these occasional setbacks, the majority of visitors appreciated the staff’s effort to make their stay comfortable, often describing them as incredibly kind, efficient and helpful.
Moreover, specific staff members, such as the manager Mr. Francisco, received praise for providing special, personalized service. The positive feedback extends across various roles, from reception to restaurant staff, indicating a generally high level of service and attentiveness throughout the hotel.
In summary, while there are a few areas for improvement, the staff at NH Collection Santiago Casacostanera largely contribute to a pleasant and hospitable experience, earning high marks for their friendly and helpful demeanor.
Wi-Fi
However, a significant number of guests reported issues with the WiFi, describing it as poor, bad or even terrible. Some travelers mentioned specific problems like difficulty connecting to the network or slow internet speeds, which in certain cases hindered their ability to work effectively. Despite these negative comments, there were also mentions of WiFi being generally okay in most parts of the hotel.
Overall, while the hotel does offer free and often fast WiFi, the consistency of the connection may vary depending on the area within the property.
Gym
An additional point of concern is the noise from a nearby gym in the same building, particularly at early hours, which has been a disturbance for some guests. There were also numerous mentions of the gym being unavailable due to renovation, leading to frustration among guests who were expecting comprehensive fitness facilities during their stay.
Overall, while the gym exists, it seems to fall short of the expectations of travelers used to more well-equipped and spacious hotel fitness centers. This has been a recurring theme in many guest reviews and highlights an area for potential improvement at the hotel.
4 Star
However, there are some limitations that guests have noted. Parking incurs an extra charge, which some feel is disappointing for a hotel of this rating. Moreover, a few amenities and services typically expected from a four-star hotel, such as extensive room service, dining options and a bar, seem to be lacking. Additionally, the breakfast service did not meet the expectations of some guests, who found better options outside the hotel. Despite these drawbacks, the general consensus is that the hotel provides a solid four-star experience with excellent facilities, although there is room for improvement in some service areas.
Luxury
Dog Friendly
No, NH Collection Santiago Casacostanera doesn't have any pool.
No, a spa isn't available at NH Collection Santiago Casacostanera.
Yes, NH Collection Santiago Casacostanera welcomes dogs.
No, parking facilities aren't available at NH Collection Santiago Casacostanera.
Yes, NH Collection Santiago Casacostanera has a gym.
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