Novotel Santiago Vitacura
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Summary of reviewsNovotel Santiago Vitacura receives high acclaim for its excellent and strategic location in the tranquil and safe Vitacura district, making it ideal for both tourists and business travelers. It is conveniently situated near restaurants, bars, shopping centers like Parque Arauco and key attractions with easy access to public transportation and the business district. On-site parking is also available, despite being somewhat narrow and limited.
Breakfast is often highlighted as a standout feature, praised for its variety, quality and accommodating options like gluten-free dishes. The dining experience extends to dinner where positive remarks include tasty, well-prepared dishes and excellent service, although some guests note limited menu options and occasional inconsistencies.
Rooms are frequently described as comfortable, spacious and well-maintained, adding convenience with essential amenities. However, some areas show wear and tear and ongoing renovations suggest improvements are forthcoming. Guests generally find the hotel to be very clean, though there are occasional lapses in thoroughness.
Staff at the hotel receive numerous compliments for their friendliness, attentiveness and professional service, particularly from the bar, reception and housekeeping teams. While there are some minor concerns about slow service at the reception and occasional language barriers, the overall sentiment is highly positive.
The hotel's free Wi-Fi is commended for its reliability and speed, catering well to guests' needs for work or leisure. Families find Novotel Santiago Vitacura particularly accommodating with amenities tailored for children like a playroom and children's pool, which enhance the hotel’s family-friendly atmosphere.
The gym, while basic and sometimes deemed small, is clean and sufficient for short stays and the pool is appreciated for its cleanliness and child-friendly features, though its chlorine levels and limited usage times draw some criticism.
Despite some room for improvement in various areas, the overall high quality, value for money and positive experiences reported by guests make Novotel Santiago Vitacura a commendable choice for a pleasant stay in Santiago.
Categories
Breakfast is often highlighted as a standout feature, praised for its variety, quality and accommodating options like gluten-free dishes. The dining experience extends to dinner where positive remarks include tasty, well-prepared dishes and excellent service, although some guests note limited menu options and occasional inconsistencies.
Rooms are frequently described as comfortable, spacious and well-maintained, adding convenience with essential amenities. However, some areas show wear and tear and ongoing renovations suggest improvements are forthcoming. Guests generally find the hotel to be very clean, though there are occasional lapses in thoroughness.
Staff at the hotel receive numerous compliments for their friendliness, attentiveness and professional service, particularly from the bar, reception and housekeeping teams. While there are some minor concerns about slow service at the reception and occasional language barriers, the overall sentiment is highly positive.
The hotel's free Wi-Fi is commended for its reliability and speed, catering well to guests' needs for work or leisure. Families find Novotel Santiago Vitacura particularly accommodating with amenities tailored for children like a playroom and children's pool, which enhance the hotel’s family-friendly atmosphere.
The gym, while basic and sometimes deemed small, is clean and sufficient for short stays and the pool is appreciated for its cleanliness and child-friendly features, though its chlorine levels and limited usage times draw some criticism.
Despite some room for improvement in various areas, the overall high quality, value for money and positive experiences reported by guests make Novotel Santiago Vitacura a commendable choice for a pleasant stay in Santiago.
Hotel near Ski Resorts
Located on Av. Americo Vespucio Norte in Vitacura, near the Kennedy area, this hotel offers relatively convenient access to the main routes heading towards the ski resorts.
Hotel Taking Steps Towards Sustainability
As an Accor property, Novotel Santiago Vitacura adheres to the brand's sustainable development program, incorporating environmentally conscious practices throughout its operations.
Family Friendly Hotel
This Novotel is listed as a family friendly hotel in Santiago.
Business Hotel
The Novotel Santiago Vitacura is located in the Vitacura district, making it a prime option for business and leisure. It offers facilities designed for rest, well-being, meetings, and seminars.
Hotel with Parking
This Novotel provides parking facilities for guests. Hotels in Vitacura commonly offer parking for guests.
Accessible Hotel
This hotel offers accessible twin rooms with roll-in showers, free space under the bed, shower seats, and shower grab bars. It provides accessible parking and accessible common bathrooms. The hotel is wheelchair accessible and has 2 rooms specifically designed for people with reduced mobility.
Hotel with Gym
The Novotel Santiago Vitacura provides a functional fitness center with cardio equipment and free weights. It offers a convenient space for guests to engage in regular exercise.
Dog Friendly Hotel
Hotel near Nightlife Spots
4-Star Hotel
Guest Reviews
The Novotel Santiago Vitacura is highly praised for its superb location, frequently described as ideal and excellent by numerous guests. Nestled in the Vitacura district, the hotel boasts proximity to various amenities, including restaurants, bars, shopping centers like Parque Arauco and key attractions, making it exceptionally convenient for both tourists and business travelers alike. The neighborhood is noted for being safe and tranquil, offering a pleasant environment for walking and exploring.
Guests consistently highlight the ease of access to public transportation and the business district, enhancing its appeal for work-related stays. The availability of on-site parking is an added convenience. In addition to its prime location, visitors appreciate the friendly and attentive staff, as well as the comfortable and spacious rooms. The breakfast also receives positive remarks for its variety and quality, contributing to the overall pleasant experience at the hotel.
Some concerns are occasionally mentioned, such as the lack of a nearby subway and traffic noise. However, these minor points do not overshadow the overwhelmingly positive sentiment about the strategic and convenient location, making Novotel Santiago Vitacura a top choice for a stay in Santiago.
The breakfast at Novotel Santiago Vitacura receives high praise from guests, often described as excellent, very good and varied. It is highlighted as being complete, abundant and of good quality, catering to different tastes, including gluten-free options. Guests appreciate the comfortable and bright breakfast area and commend the attentive and friendly staff. Some reviews mention the breakfast as a standout feature of their stay with comments on its delicious and rich offerings.
However, there are occasional criticisms regarding the variety and availability with a few guests finding it basic or noting issues like missing coffee cups and napkins. Some pointed out that the breakfast was not included in the daily rates and considered it expensive. Despite these critiques, the overall sentiment is positive, emphasizing the quality, completeness and service of the breakfast experience.
Guests at the Novotel Santiago Vitacura have varied opinions regarding the dinner experience at the hotel’s restaurant. Many reviews highlight the food as tasty and the restaurant itself as a positive feature. Guests praised the convenient 24-hour bar and kitchen service and the friendly and helpful restaurant staff who provided services like offering extra milk for tea and maintaining a pleasant dining atmosphere.
Several guests enjoyed well-prepared dishes, describing the food as delicious and the dinner service as excellent, featuring good quality and variety. The restaurant was also noted for its good location and overall quality with some guests remarking that the food arrived quickly when ordered to the room.
However, some reviews pointed to a limited variety of dinner options and occasional inconsistencies in food quality. Complaints included poorly cooked meals, reheated dishes and a notable lack of variety with some guests feeling the quality did not match the price. Issues such as slow service, small portions and unfriendly staff were also mentioned. A few guests were unsatisfied with the half-board package, noting limited menu choices and a complicated reservation payment process.
Despite mixed reviews, the positive experiences with well-prepared, delicious food and excellent service suggest that the Novotel Santiago Vitacura’s restaurant succeeds in providing a satisfactory dining experience for many of its guests.
Novotel Santiago Vitacura offers a range of room experiences that seem to strike a balance between comfort and some areas in need of improvement. Many guests have praised the rooms for their comfort and spaciousness, making it easy for travelers to relax and even work comfortably during their stay. The cleanliness of the rooms has also received positive mentions, underscoring the efficiency of the housekeeping staff. The rooms are well-equipped with essential amenities like kettles, cups, ironing boards and irons, adding to the overall convenience.
However, the hotel does encounter some issues with room conditions. Several guests have noted that the rooms and facilities appear old and worn out with some even describing the furniture and decor as outdated. There's also mention of small bathrooms and showers, which may not meet the expectations of some visitors. Issues with maintenance, such as clogged sinks, broken TV controls and non-functional air conditioning, have also been highlighted, indicating sporadic lapses in upkeep.
A noticeable number of reviews point to ongoing renovations, which suggests that the hotel is making efforts to improve its facilities. While this means that some rooms might be less appealing during the renovation period, it could also mean better accommodations in the future.
Overall, while the hotel succeeds in providing comfortable, spacious and well-equipped rooms, attention to modernization and maintenance could significantly enhance the guest experience.
Guests at Novotel Santiago Vitacura frequently highlight the exceptional comfort of the beds. Many reviews express satisfaction with the beds, describing them as very comfortable, super comfortable and delicious. The pillows also receive high praise, often described as being extremely comfortable and even referenced as the best in the world. However, a few reviews mention that the pillows might not be ideal for long-term use.
While most guests appreciate the overall comfort and cleanliness of the beds, some point out minor issues. There are mentions of a lack of blankets and the need for more sheets and a few comments note the small size of single beds and the layout constraints in rooms containing both a bed and a sofa bed. Despite these minor drawbacks, the majority of reviews affirm that the beds and pillows contribute significantly to a restful and pleasant stay.
Novotel Santiago Vitacura garners a mixed reception regarding its cleanliness standards. Predominantly, guests rave about the hotel's impeccable hygiene, applauding the very clean rooms, bathrooms and general areas. The hotel's rooms are described as large, spacious, comfortable and well-maintained. Exceptional cleanliness is frequently highlighted with some guests noting that the rooms smelled fresh and were cleaned daily. The attention to cleanliness even exceeded expectations for many, further adding to the positive experience.
Despite these accolades, there are concerns that temper the overall impression. Some reviews pointed out lapses in the thoroughness of cleaning, particularly in places like hallways and under furniture with occasional mentions of dusty surfaces and dirty floors. Instances of insufficient cleaning, especially in bathrooms and showers, were also reported. These inconsistencies suggest that while the cleaning service is generally praiseworthy, there are areas that require more meticulous attention to maintain a uniformly high standard.
Overall, most guests commend Novotel Santiago Vitacura for its clean and modern facilities, but there is some room for improvement to address occasional shortcomings.
Guests at Novotel Santiago Vitacura generally highlighted the attentiveness and friendliness of the hotel staff, frequently praising their warm and kind interactions. They found the bar and reception staff particularly helpful and courteous, often noting their polite and professional demeanor. Many appreciated the efficient and dedicated service provided by the restaurant and housekeeping teams with specific mentions of their impeccable disposition and readiness to assist with any needs or complaints.
However, some guests mentioned slower service and lack of communication, especially at the reception, where language barriers sometimes posed challenges. There were occasional reports of unfriendliness and unprofessional conduct, notably a few instances where the reception staff failed to prioritize or adequately address specific guest concerns.
Despite these few drawbacks, the prevailing sentiment was that the hotel staff significantly contributed to a pleasant and comfortable stay with commendations for their hospitality and willingness to go the extra mile under challenging circumstances. Many travelers expressed satisfaction with the overall service, solidifying the staff as a key highlight of their experience at Novotel Santiago Vitacura.
The Wi-Fi service at Novotel Santiago Vitacura generally receives positive feedback from guests with many highlighting its accessibility and speed. The Wi-Fi signal is described as strong and dependable, facilitating reliable internet usage throughout their stay. Guests also note that the internet speed is adequate for work purposes. However, there were occasional mentions of weak or unstable connections, suggesting that the experience may vary depending on the time and location within the hotel. Overall, the Wi-Fi at Novotel Santiago Vitacura is considered reliable and efficient by most guests.
The gym at Novotel Santiago Vitacura receives mixed feedback from guests with several highlighting its positive aspects. It is noted for promoting exercise and offering a clean workout space. Some guests appreciate that it is well-equipped and find it sufficient for a short stay, describing it as basic but decent. However, there are consistent remarks about its small size and calls for better, more innovative equipment. Overall, while it serves its purpose for a brief visit, there may be room for improvement in terms of space and facilities.
The pool at Novotel Santiago Vitacura receives high praise for its cleanliness, spaciousness and well-maintained facilities. Guests appreciate the indoor heated pool, which offers a warm and relaxing escape. The pool area is also noted for being kid-friendly, featuring amenities like bouncy castles and trampolines that children thoroughly enjoy. Despite some concerns about the pool's chlorine levels and limited usage times, the overall opinions remain positive. The setting is described as beautiful with a lovely pool view for evening relaxation. The helpful attendants contribute to a pleasant experience, ensuring the space is secure and clean. While some noted the lack of gowns and slippers for pool use and occasional maintenance issues, the pool remains a highlight for many visitors, making it a great spot to unwind after a busy day.
Parking at the Novotel Santiago Vitacura presents a mix of experiences, hinting at both positive and challenging aspects. On the one hand, free parking is available at the hotel and some guests appreciated the fact that there is parking on-site, noting the availability of a guarded garage. However, the parking spaces are often described as narrow and few in number, leading to situations where guests found the parking lot full and had to park on the street or a short distance from the hotel. Additionally, the parking structure appears to be in need of repair and some guests mentioned that parking comes at a cost. The arrival process and accessing the parking lot can be stressful and disorganized, further complicating the experience. Overall, while there are parking options, the limited capacity and spatial constraints present notable challenges.
Novotel Santiago Vitacura stands out as an exceptional choice for families and those traveling with children. The hotel is notably family-friendly and offers various amenities tailored to young guests, making it an ideal spot for a family vacation. Parents can feel at ease knowing that the hotel provides a safe environment with areas specifically designed for children, including a children's pool and a playroom that kept many young visitors entertained. Adding to the family appeal, there’s a game room where children can enjoy a range of activities.
Guests have praised the hotel's value for families, highlighting it as a great place to stay without breaking the bank. The friendly atmosphere and welcoming staff also contribute to an enjoyable experience for the entire family. For those traveling with pets, the hotel accommodates them well, further enhancing its reputation as a pet-friendly establishment.
One of the standout features is the spectacular heated pool, perfect for a family trip and the delicious breakfast that caters to children, ensuring that even the youngest guests start their day right. The Novotel Santiago Vitacura creates a familiar sense of comfort, making it not just a place to stay, but a destination where families can create lasting memories together.
Many guests of Novotel Santiago Vitacura appreciate the hotel's excellent value for money with many describing it as an excellent cost-benefit ratio and very good value for cost. Several reviews highlight the reasonable prices and note that it provides a noteworthy four-star experience at an affordable rate. A number of visitors praised the professional and friendly staff, along with the quality of the service and amenities like the excellent sound system in the rooms.
The hotel often receives commendation for being the best four-star hotel in its category and is particularly well-regarded for work stays due to its ideal location and suitable pricing. The entrance hall also receives positive mentions for its aesthetic.
However, not all reviews were glowing with some guests feeling that the hotel did not meet the four-star standard they expected. Despite the high praise from many, a few mentioned that the experience was more akin to a two-star amenity level, although these seem to be in the minority. Overall, the general consensus is that Novotel Santiago Vitacura offers a pleasant and satisfying stay, especially considering the price point.
Novotel Santiago Vitacura proves to be an accessible and well-equipped option for business travelers. This hotel features essential services such as conference rooms, a dedicated conference center and a business center, ensuring that guests have everything they need for successful work engagements. The rooms are thoughtfully furnished with necessary items for work, including useful accessories like an iron and a kettle, perfect for extended executive stays. Guests appreciate the bright and accommodating reception area and the business-dedicated spaces are noted for their aesthetic appeal. The price-quality relationship meets expectations, making it a good choice for those who need to stay for a few days for work purposes. Overall, the Novotel Santiago Vitacura stands out as an ideal and acceptable hotel for work stays, offering nice business amenities and excellent service.
Novotel Santiago Vitacura offers commendable accessibility features for guests with disabilities. The hotel includes facilities such as accessible gyms and wheelchair-accessible rooms, making it a suitable choice for both leisure and business purposes. With inclusive accommodations designed to be time-efficient, it ensures ease of movement within its service areas. Overall, Novotel Santiago Vitacura appears to cater well to accessibility needs.
The heated pool at Novotel Santiago Vitacura is a notable feature that guests frequently highlight. Many appreciate that the pool is very well heated, making it comfortable for a relaxing swim. While the pool is described as nice and great by several reviewers, there are also mentions of areas for improvement, particularly in the usage and heating system. Overall, the heated pool contributes positively to the guest experience at the hotel.
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Location
Guests consistently highlight the ease of access to public transportation and the business district, enhancing its appeal for work-related stays. The availability of on-site parking is an added convenience. In addition to its prime location, visitors appreciate the friendly and attentive staff, as well as the comfortable and spacious rooms. The breakfast also receives positive remarks for its variety and quality, contributing to the overall pleasant experience at the hotel.
Some concerns are occasionally mentioned, such as the lack of a nearby subway and traffic noise. However, these minor points do not overshadow the overwhelmingly positive sentiment about the strategic and convenient location, making Novotel Santiago Vitacura a top choice for a stay in Santiago.
Breakfast
However, there are occasional criticisms regarding the variety and availability with a few guests finding it basic or noting issues like missing coffee cups and napkins. Some pointed out that the breakfast was not included in the daily rates and considered it expensive. Despite these critiques, the overall sentiment is positive, emphasizing the quality, completeness and service of the breakfast experience.
Dinner
Several guests enjoyed well-prepared dishes, describing the food as delicious and the dinner service as excellent, featuring good quality and variety. The restaurant was also noted for its good location and overall quality with some guests remarking that the food arrived quickly when ordered to the room.
However, some reviews pointed to a limited variety of dinner options and occasional inconsistencies in food quality. Complaints included poorly cooked meals, reheated dishes and a notable lack of variety with some guests feeling the quality did not match the price. Issues such as slow service, small portions and unfriendly staff were also mentioned. A few guests were unsatisfied with the half-board package, noting limited menu choices and a complicated reservation payment process.
Despite mixed reviews, the positive experiences with well-prepared, delicious food and excellent service suggest that the Novotel Santiago Vitacura’s restaurant succeeds in providing a satisfactory dining experience for many of its guests.
Rooms
However, the hotel does encounter some issues with room conditions. Several guests have noted that the rooms and facilities appear old and worn out with some even describing the furniture and decor as outdated. There's also mention of small bathrooms and showers, which may not meet the expectations of some visitors. Issues with maintenance, such as clogged sinks, broken TV controls and non-functional air conditioning, have also been highlighted, indicating sporadic lapses in upkeep.
A noticeable number of reviews point to ongoing renovations, which suggests that the hotel is making efforts to improve its facilities. While this means that some rooms might be less appealing during the renovation period, it could also mean better accommodations in the future.
Overall, while the hotel succeeds in providing comfortable, spacious and well-equipped rooms, attention to modernization and maintenance could significantly enhance the guest experience.
Beds
While most guests appreciate the overall comfort and cleanliness of the beds, some point out minor issues. There are mentions of a lack of blankets and the need for more sheets and a few comments note the small size of single beds and the layout constraints in rooms containing both a bed and a sofa bed. Despite these minor drawbacks, the majority of reviews affirm that the beds and pillows contribute significantly to a restful and pleasant stay.
Cleanliness
Despite these accolades, there are concerns that temper the overall impression. Some reviews pointed out lapses in the thoroughness of cleaning, particularly in places like hallways and under furniture with occasional mentions of dusty surfaces and dirty floors. Instances of insufficient cleaning, especially in bathrooms and showers, were also reported. These inconsistencies suggest that while the cleaning service is generally praiseworthy, there are areas that require more meticulous attention to maintain a uniformly high standard.
Overall, most guests commend Novotel Santiago Vitacura for its clean and modern facilities, but there is some room for improvement to address occasional shortcomings.
Staff
However, some guests mentioned slower service and lack of communication, especially at the reception, where language barriers sometimes posed challenges. There were occasional reports of unfriendliness and unprofessional conduct, notably a few instances where the reception staff failed to prioritize or adequately address specific guest concerns.
Despite these few drawbacks, the prevailing sentiment was that the hotel staff significantly contributed to a pleasant and comfortable stay with commendations for their hospitality and willingness to go the extra mile under challenging circumstances. Many travelers expressed satisfaction with the overall service, solidifying the staff as a key highlight of their experience at Novotel Santiago Vitacura.
Wi-Fi
Gym
Pool
Parking
Family
Guests have praised the hotel's value for families, highlighting it as a great place to stay without breaking the bank. The friendly atmosphere and welcoming staff also contribute to an enjoyable experience for the entire family. For those traveling with pets, the hotel accommodates them well, further enhancing its reputation as a pet-friendly establishment.
One of the standout features is the spectacular heated pool, perfect for a family trip and the delicious breakfast that caters to children, ensuring that even the youngest guests start their day right. The Novotel Santiago Vitacura creates a familiar sense of comfort, making it not just a place to stay, but a destination where families can create lasting memories together.
4 Star
The hotel often receives commendation for being the best four-star hotel in its category and is particularly well-regarded for work stays due to its ideal location and suitable pricing. The entrance hall also receives positive mentions for its aesthetic.
However, not all reviews were glowing with some guests feeling that the hotel did not meet the four-star standard they expected. Despite the high praise from many, a few mentioned that the experience was more akin to a two-star amenity level, although these seem to be in the minority. Overall, the general consensus is that Novotel Santiago Vitacura offers a pleasant and satisfying stay, especially considering the price point.
Business
Accessible
Heated Pool
No, Novotel Santiago Vitacura doesn't have any pool.
No, a spa isn't available at Novotel Santiago Vitacura.
Yes, Novotel Santiago Vitacura welcomes dogs.
Yes, parking facilities are available at Novotel Santiago Vitacura.
Yes, Novotel Santiago Vitacura has a gym.
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