Santiago-33.45344700,
-70.68748400,
Avenida Libertador Bernardo O'higgins, 3780(Show on Map)
7.6
Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsIbis Santiago Estacion Central is highly regarded for its prime location in Santiago, adjacent to major bus and train terminals and offering easy access to the airport shuttle, metro stations and a nearby shopping mall. This makes it exceptionally convenient for travelers in transit, although the surrounding area does have safety concerns, particularly at night.
Guests frequently praise the breakfast, which is described as delicious, fulfilling and well-stocked with a variety of options catering to different tastes. However, some guests noted the need for more dietary variety and improvements in replenishing items promptly.
Dinner options receive mixed feedback. While the restaurant staff are commended for their attentive service and some dishes receive high praise, guests often highlight limited menu variety, long wait times and high prices. The food quality is inconsistent with some experiencing cold or overly salty dishes.
The rooms are typically seen as small but comfortable, clean and equipped with basic amenities that are adequate for short stays. While some maintenance issues and noise insulation problems are mentioned, the rooms’ cleanliness and the staff's attentiveness are frequently highlighted as positives. The hotel's cleanliness is generally rated high with a well-maintained environment and good housekeeping services, although there are occasional reports of issues in the bathrooms.
The staff at Ibis Santiago Estacion Central are commonly described as friendly, helpful and attentive, contributing significantly to a positive guest experience. Any negative interactions are relatively rare.
Wi-Fi quality varies with many guests finding it reliable, while others report slow or unstable connections, especially in certain rooms or floors.
The hotel offers free parking, which is appreciated by guests, but some find the parking system complex and cite issues with security and accessibility.
For families, the hotel provides a welcoming atmosphere with appropriate amenities, though the rooms can feel cramped with additional beds. The staff's attentiveness and the hotel's proximity to transportation hubs make it a practical choice, despite the neighborhood's safety concerns.
Overall, the ibis Santiago Estacion Central is favored for its strategic location, comfortable beds, cleanliness and friendly staff, making it a reliable choice for travelers in transit who prioritize convenience and basic comfort. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This eco-friendly hotel utilizes energy from green sources and prioritizes energy efficiency to minimize its environmental impact. It implements recycling programs, uses LED light bulbs, eco-friendly cleaning products and toiletries, and features a vegetable garden on-site.
Dog Friendly Hotel
This hotel is listed as pet friendly.
Hotel with Free Wi-Fi
Ibis hotels are known for providing essential services, including Wi-Fi, to cater to budget-conscious travelers. Its location near Estacion Central suggests good transport links.
Hotel with Parking
Free parking and private parking are available on site. This allows guests to park their vehicles securely at the hotel without additional cost.
3-Star Hotel
This hotel is well-situated for travelers using the Estacion Central. It provides essential amenities and comfortable accommodations, making it a convenient base for exploring Santiago.
Hotel near Ski Resorts
Family Friendly Hotel
Business Hotel
Accessible Hotel
Room Types
Standard Double RoomFeatures air conditioning and cable TV.
Standard Twin RoomFeatures air conditioning and cable TV.
Double Room with Extra BedFeatures air conditioning and cable TV.
Guest Reviews
7.6
Good
Location
Nestled in the bustling heart of Santiago, the ibis Santiago Estacion Central is celebrated for its prime location, making it a beacon for travelers in transit. The hotel’s siting directly adjacent to major bus and train terminals offers unparalleled convenience for those catching an early flight or continuing their journey by bus. Guests find it particularly beneficial for swift and hassle-free transfers with the airport shuttle and metro stations merely steps away.
The connectivity extends beyond transportation hubs: a sprawling shopping mall lies within arm's reach and central Santiago attractions are easily accessible, ensuring both practicality and exploration opportunities. This strategic spot is thus ideal for short stays and serves as a perfect layover for those embarking on long-distance bus routes or requiring easy transit to the airport.
However, the locale isn’t without its drawbacks. Multiple reviews highlight safety concerns, particularly at night, urging visitors to exercise caution when venturing outside. Despite the neighborhood's sketchy reputation, the hotel stands as a clean, secure and comfortable retreat, staffed by friendly personnel dedicated to ensuring a pleasant stay.
Overall, ibis Santiago Estacion Central’s strong points lie in its unbeatable central location, ease of access to numerous transportation options and reliable service, making it a favored stop for many travelers navigating through Santiago.
Breakfast
The breakfast at ibis Santiago Estacion Central has generally received positive feedback from guests. Many appreciate the variety and quality of the offerings, describing it as delicious, fulfilling and well-stocked. The buffet style received praise for being abundant and complete with lots of different options that cater to a myriad of tastes. The breakfast service was often highlighted for its efficiency and friendliness, which contributed to a pleasant morning experience.
However, there are some areas that guests felt could use improvement. Several reviews noted the lack of variety, particularly in terms of fresh bread, fruits and vegetarian or vegan options. Some guests experienced issues with certain items not being replenished quickly enough and mentioned the absence of a toaster and larger bowls for oatmeal. There were also comments about the breakfast being somewhat expensive and not included in the room rate, which left some feeling unsatisfied given the cost.
A few reviews mentioned poor experiences with cold food, hard bread and spoiled fruit, which detracted from the overall positive experience. Additionally, guests expressed that the breakfast offerings were repetitive and could benefit from more diversity to keep it interesting daily.
Overall, while the breakfast at ibis Santiago Estacion Central is highly regarded for its taste and variety, there's room for enhancement, particularly in accommodating dietary restrictions and maintaining consistent quality and freshness.
Dinner
Guests at Ibis Santiago Estacion Central seem to have mixed feelings about the hotel's dining options. On the positive side, many reviewers praised the restaurant staff for their attentive service and some guests found the dinner to be excellent and the dishes exquisite. The steak, in particular, was described as the best one had on their trip. A few patrons enjoyed reasonably priced meals and appreciated the convenience of 24-hour food service.
However, numerous drawbacks were highlighted. A recurring theme was the limited variety and basic nature of the dinner menu with some guests noting a lack of options suitable for specific dietary needs, such as gluten-free items. There were significant complaints about long wait times for orders with some diners experiencing delays of up to 45 minutes and others leaving without being attended to. The food quality also garnered criticism with reports of cold dinners, overly salty dishes and sour desserts.
Price was another major concern; many reviewers felt that both food and drink prices were high and did not match the quality or quantity of the offerings. The restaurant's early closing time and lack of night-time food preparation were additional sources of frustration for those seeking late dining options. Some guests had to collect their room service orders themselves, adding to the inconvenience.
In summary, while the attentive restaurant staff and occasional standout meal garnered positive remarks, the overall dining experience at Ibis Santiago Estacion Central is marred by limited menu variety, long wait times, inconsistent food quality and high prices.
Rooms
The rooms at ibis Santiago Estacion Central have garnered a variety of feedback from guests with a general consensus on comfort, cleanliness and accessibility. Many find the rooms to be cozy with comfortable beds and modern touches. They are appropriate for short stays, offering basic but sufficient amenities.
Guests frequently note the rooms' compact size, which can be particularly tight for families or groups with additional bedding needs. There are mentions of some rooms having a pleasant view of the mountains. The air conditioning and heating in the rooms are appreciated, although there have been instances where they were either noisy or difficult to manipulate.
Maintenance issues have been a recurring theme with reports of aged infrastructure, non-functional elements and rooms showing signs of wear and tear. Despite their small size, the rooms are often reported to be clean and tidy. However, there are occasional complaints about cleanliness not being up to standard with specific issues like a clogged shower drain or lingering bad smells.
The facilities are described as basic with some guests missing features like a mini-fridge, ample towel supply or a variety of toiletries. Noise insulation seems to be another area requiring improvement, as sounds from adjoining rooms and outside can sometimes be heard.
While the physical features of the rooms might not always live up to expectations, the attentive and friendly staff, along with the practical location near the bus station, are frequently highlighted as positive aspects of the stay. Overall, the rooms are deemed suitable for short, practical stays rather than luxury experiences.
Beds
The ibis Santiago Estacion Central boasts a blend of comfort and quality, particularly evident in the guest reviews regarding its beds. Most visitors highlight the excellent and comfortable mattresses, ensuring a good night's sleep. Descriptions such as comfortable, cozy and very comfortable beds are frequently used, affirming the hotel's commitment to guest comfort. The bedding is often mentioned as well-maintained and clean, contributing to the overall positive sleeping experience.
Nevertheless, a few reviews indicate occasional issues with bed comfort, including remarks on beds being too soft or too narrow and isolated instances of defective features. Some guests found specific beds, such as extra beds or children's beds, less satisfactory. Pillow and bedding concerns were occasionally noted, but these issues were less common compared to the positive feedback.
In summary, the bed experience at ibis Santiago Estacion Central predominantly garners positive feedback, making it a reliable choice for travelers seeking a good night's rest. The consistency in praise for the comfort and quality of the beds stands out, despite the few critiques present.
Cleanliness
The cleanliness of 'ibis Santiago Estacion Central' generally receives high praise from guests with many describing the hotel as very clean organized and comfortable. The rooms are frequently noted as being clean and neat with some guests appreciating the modern and well-maintained facilities. The cleaning staff is often highlighted for their attentiveness and good service, ensuring that the rooms are kept in good condition, clean and comfortable. Housekeeping service is performed daily, contributing to a high standard of cleanliness throughout the hotel.
Some areas of improvement include the cleanliness of the bathrooms, which have been occasionally reported to have mold, rust and stains. The reception area bathrooms, in particular, have received negative feedback for being dirty. Despite these occasional issues, the general facilities and rooms are mostly clean and tidy. Guests also appreciate the hotel's cleanliness alongside the excellent service provided by the staff, making it a favorable choice for travelers who prioritize hygiene and a comfortable stay.
Staff
At ibis Santiago Estacion Central, guest feedback about the hotel's staff predominantly highlights positive experiences. The staff, ranging from receptionists to cleaning personnel and security guards, have consistently been described as friendly, helpful and attentive. Many guests appreciated the warm and welcoming attitude they encountered upon arrival and throughout their stay. Key highlights include the staff's willingness to go above and beyond to assist guests, maintain cleanliness and ensure safety. Guests also noted the professionalism and kindness of both the reception and restaurant teams, including specific mentions of excellent service in the dining area.
However, some reviews pointed out instances of uncharitable behavior with occasional remarks about rude interactions which appeared to mar the beginning of their stay. Despite this, the general consensus points towards a supportive and empathetic staff, praised for their good nature and quality service, making a significant positive impression on most guests.
Wi-Fi
Guest experiences at the ibis Santiago Estacion Central highlight a varied encounter with the hotel's Wi-Fi services. Many guests found the internet connection reliable and satisfactory, noting that the Wi-Fi was very good and worked well in certain areas. On the positive side, terms such as good Wi-Fi, decent Wi-Fi and very good internet were frequently mentioned, suggesting that many visitors had a seamless online experience.
However, there were also significant reports of issues with the Wi-Fi. Some guests expressed frustrations over slow or unstable connections with a few mentioning extremely poor connectivity that rendered the service almost unusable. Issues ranged from weak Wi-Fi signals in specific rooms to complete absence of internet access in others. For some, the Wi-Fi seemed to disconnect often and was reported as particularly bad in certain rooms and on particular floors, like the 7th floor.
Despite many positive mentions of fast and reliable internet, the inconsistent experiences indicate that while some guests benefitted from good connectivity, others faced challenges that detracted from their stay. Overall, while the Wi-Fi at ibis Santiago Estacion Central can potentially offer good service, the experience may vary greatly depending on the room and location within the hotel.
Parking
Guests of the ibis Santiago Estacion Central have provided mixed feedback about parking at the hotel. On the positive side, many appreciated the availability of free parking, including an underground parking option and convenient internal access that some found easy to use. The hotel's proximity to a shopping center, mall and food court is also highlighted as a beneficial feature.
However, several challenges were noted. Some found the parking system complex and inconvenient with difficulties in finding and entering the parking lot, especially at night. Issues such as the parking lot being unsecure, lacking clear instructions and the staff being less attentive were also mentioned. Additionally, some guests faced problems retrieving their vehicles and reported that the parking was not isolated or private.
Overall, while the availability of free parking is a significant perk, improvements in signage, security and staff efficiency could enhance the parking experience for guests.
Family
Ibis Santiago Estacion Central offers an array of amenities fitting for family travel, making it a convenient choice for those exploring Santiago with children. With a family-friendly atmosphere, comfortable beds and rooms tailored for families, it provides a welcoming environment for resting after a day of sightseeing. Despite the rooms being on the smaller side, particularly for families with more members or requiring additional cots, the hotel manages to cater to essential needs, including providing towels for kids.
One of the standout aspects of the hotel is its ideal connection to the airport, making it a practical base for families on the move. Additionally, the staff’s attentiveness shines through with services like ensuring luggage safety and responding to needs like fans during hot summer days, which contribute to overall comfort.
However, the surrounding area does pose safety concerns, particularly for families. Reports of it being an unsafe neighborhood and experiencing attempts of robbery underscore the importance of staying vigilant. While the hotel premises are described as tranquil and secure, it is advisable for families to plan outings carefully.
Overall, while the immediate surroundings may not be the most family-friendly, ibis Santiago Estacion Central itself delivers a comfortable and practical stay for families, especially those prioritizing good service and proximity to transportation hubs.
3 Star
Ibis Santiago Estacion Central, part of the well-known Ibis chain, is praised for maintaining a standard level of comfort and functionality typical of its brand. Guests frequently mention its affordability and good value for money, making it a practical choice for short stays.
The hotel meets the basic needs of travelers with decent amenities considering its three-star status. The facilities and services, while basic, ensure a satisfactory experience with cleanliness, room size and comfort aligning with what one would expect from a hotel in this category.
Despite some comments about the lack of a minibar and limited complimentary toiletries, the overall management and service efficiency are appreciated. Guests find the location convenient, being positioned in a commercial area, which adds to the appeal for those traveling with pets and for its price-quality ratio.
In summary, Ibis Santiago Estacion Central delivers a consistent and reliable experience, suitable for those looking for a budget-friendly and no-frills accommodation option in Santiago.
Business
Ibis Santiago Estacion Central stands out as a practical choice for business travelers, particularly those seeking convenience and efficiency. Its central location along Avenida Libertador Bernardo O'Higgins makes it perfectly situated for quick stopovers and offers excellent accessibility via metro and other public transport, making commuting hassle-free. The hotel's infrastructure is well-maintained and organized, catering to business needs with standard services and amenities.
For informal meetings or quick snacks, the common area provides a suitable space, enhancing the hotel's utility for work-related gatherings. Additionally, the surrounding area offers essential services and ease of transportation, making it functional for those arriving by bus or needing rapid transit options in Santiago.
While some aspects, such as acoustic insulation, have room for improvement and breakfast isn't always included in the booking, the overall value for money remains competitive. Despite a noted increase in prices, the safety and practicality of the location contribute positively to the experience. Hence, Ibis Santiago Estacion Central remains a reliable option for business travelers prioritizing location and essential conveniences.
Accessible
Nestled in a prime spot, the ibis Santiago Estacion Central Hotel stands out for its remarkable accessibility, especially catering to guests with disabilities. The hotel is conveniently close to public transportation, including the subway and bus terminal, ensuring ease of movement throughout Santiago. Guests highlight its excellent and central location, which makes connecting with various transportation options straightforward and time-efficient.
The hotel offers accessible rooms, ensuring that all necessary features are in place to accommodate guests with mobility issues. Cleanliness of the accessible rooms is noted, particularly with reference to the sink and flush, which are kept in pristine condition. Another noteworthy feature is the presence of an elevator, which enhances the ease of access to different floors within the facility.
Overall, the accessibility aspects of the ibis Santiago Estacion Central Hotel contribute to a comfortable and hassle-free stay for all guests, thanks to its thoughtful design and strategic location.
No, ibis Santiago Estacion Central doesn't have any pool.
No, a spa isn't available at ibis Santiago Estacion Central.
Yes, ibis Santiago Estacion Central welcomes dogs.
Yes, parking facilities are available at ibis Santiago Estacion Central.
No, ibis Santiago Estacion Central doesn't have a gym.