Embassy Suites by Hilton Santo Domingo
Santo Domingo
18.47551600,
-69.92683700
,
Ave. Tiradentes Esquina Gustavo Mejia Ricart
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Summary of reviewsEmbassy Suites by Hilton Santo Domingo is highly regarded for its strategic location in the heart of Santo Domingo, offering guests easy access to a variety of bars, restaurants, and tourist sites, despite not being directly within the tourist center. The hotel is well-positioned for travelers looking to explore the vibrant area, especially with its proximity to the airport and nearby businesses, making it a perfect choice for those seeking convenience and exploration.
Guests consistently praise the hotel for its spacious, modern rooms that are impeccably clean and offer stunning city or mountain views. The suites, in particular, provide luxurious aesthetics and ample comfort, contributing to a serene and cozy environment. The hotel excels in offering exceptional amenities and facilities, highlighted by an exemplary breakfast experience with a wide variety of fresh, made-to-order options enhancing the stay. The rooftop infinity pool further adds to the hotel’s allure, offering breathtaking views and a relaxing atmosphere, although some note the colder water temperature.
Cleanliness is a standout feature, with both private accommodations and common areas maintained to a high standard. The hotel's welcoming atmosphere is augmented by friendly, professional, and attentive staff who consistently deliver excellent customer service, leaving a lasting impression on guests. Particular staff members have been mentioned for their exemplary service, enhancing the overall guest experience.
The bedding is particularly noted for being exceptionally comfortable, providing guests with a restful stay and contributing significantly to the satisfaction of their visit. While there are minor critiques regarding its alignment with Hilton standards and five-star expectations, the overall consensus is that Embassy Suites by Hilton Santo Domingo offers superb quality and exceptional hospitality, making it a prime choice for travelers seeking comfort and convenience in a city center retreat.
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Guests consistently praise the hotel for its spacious, modern rooms that are impeccably clean and offer stunning city or mountain views. The suites, in particular, provide luxurious aesthetics and ample comfort, contributing to a serene and cozy environment. The hotel excels in offering exceptional amenities and facilities, highlighted by an exemplary breakfast experience with a wide variety of fresh, made-to-order options enhancing the stay. The rooftop infinity pool further adds to the hotel’s allure, offering breathtaking views and a relaxing atmosphere, although some note the colder water temperature.
Cleanliness is a standout feature, with both private accommodations and common areas maintained to a high standard. The hotel's welcoming atmosphere is augmented by friendly, professional, and attentive staff who consistently deliver excellent customer service, leaving a lasting impression on guests. Particular staff members have been mentioned for their exemplary service, enhancing the overall guest experience.
The bedding is particularly noted for being exceptionally comfortable, providing guests with a restful stay and contributing significantly to the satisfaction of their visit. While there are minor critiques regarding its alignment with Hilton standards and five-star expectations, the overall consensus is that Embassy Suites by Hilton Santo Domingo offers superb quality and exceptional hospitality, making it a prime choice for travelers seeking comfort and convenience in a city center retreat.
Hotel Taking Steps Towards Sustainability
This hotel holds three third-party sustainability certifications: ISO 14001:2015 for Environmental Management, ISO 50001:2018 for Energy Management, and ISO 9001:2015 for Quality Management. These certifications highlight its dedication to environmental performance and energy efficiency.
Hotel for Honeymoon
This hotel offers spacious suites and a central location, making it a comfortable choice for honeymooners. The complimentary breakfast and evening reception add extra value.
Family Friendly Hotel
This hotel features spacious suites suitable for families, a complimentary breakfast, and an evening reception. The indoor pool provides a safe and enjoyable environment for children to swim year-round.
Romantic Hotel
Offering comfortable suites and a range of amenities, this hotel provides a relaxing and romantic environment for couples. The spacious accommodations and services enhance the intimate experience.
Hotel near Nightlife Spots
Located near Ave. Tiradentes, this hotel offers a comfortable stay with proximity to various nightlife options. Its central location makes it convenient for exploring the city's entertainment venues.
Hotel with Swimming Pool
This hotel includes a well-maintained pool area suitable for families and business travelers. The pool offers a refreshing experience with comfortable lounging options.
Outdoor Pool
Business Hotel
Located in the heart of the business district, this hotel offers 11 meeting rooms and a total event space of 2,056 sq. m, including the 487 sq. m Opalo Gran Salon. It provides in-house A/V services, catering, and experienced event personnel.
Accessible Hotel
This hotel offers comprehensive accessibility features, including accessible parking, an access ramp to the hotel, accessible elevators, and rooms with maneuvering space, roll-in showers with grab bars, lowered controls, and accessible common areas.
Hotel with Gym
Features a fitness center with standard equipment. The gym provides a sufficient space for guests to exercise.
4-Star Hotel
The Embassy Suites offers a reliable, high-quality experience, with many positive reviews. It features comfortable suites and is known for its good service and amenities, making it a strong choice for a comfortable stay.
Hotel with Outdoor Pool
Guests can enjoy an infinity outdoor swimming pool that provides amazing city views. The hotel also has a bar located by the upstairs pool.
Guest Reviews
Embassy Suites by Hilton Santo Domingo is ideally situated in the heart of Santo Domingo, offering guests a convenient and centric location. While not positioned within the tourist center, it is simple and quick to reach bars, restaurants, and tourist sites. The hotel is advantageously close to the airport and surrounded by diverse businesses, making it a prime spot for travelers looking to explore the vibrant area with a rental car.
The property features spacious and clean rooms with breathtaking views of the city, including a stunning night view of Santo Domingo. Although it doesn’t have a direct sea view, the hotel compensates with its panorama of the city skyline. Within walking distance, guests have access to a variety of dining options and shopping venues, ensuring an enjoyable stay filled with culinary and cultural experiences.
The hotel emphasizes safety and cleanliness, with many guests highlighting the friendly and professional staff and excellent service. The facilities, food, and amenities receive high praise, creating a welcoming atmosphere for visitors. With its large social areas and huge, spacious rooms, Embassy Suites provides a fantastic place to stay for families and individuals alike. Once inside the hotel, guests feel completely removed from the city's noise, enjoying a peaceful retreat despite its downtown location.
Embassy Suites by Hilton Santo Domingo provides a breakfast experience that leaves a significant impression on guests. Many reviewers appreciate the wide variety and freshness of the food, highlighting the ability to have made-to-order omelets as a particularly pleasing feature. The terms excellent, amazing, superb, and exquisite are frequently used to describe the breakfast, pointing to its high quality and appetizing nature. Guests note the consistently good service, with friendly and attentive staff adding to the overall pleasant experience.
The breakfast is described as being quite hearty, with a comprehensive range of dishes available daily. Fresh breads and pastries, though sometimes running out, are generally well-received, and the inclusion of made-to-order options adds a personalized touch that guests enjoy.
There are some suggestions for improvement regarding the variety for those following specific diets and a call for introducing more diverse options to prevent monotony over extended stays. Nonetheless, the overall consensus is that breakfast at Embassy Suites by Hilton Santo Domingo is a delicious and satisfying start to the day, enhanced by friendly service and additional perks like a complimentary happy hour.
Embassy Suites by Hilton Santo Domingo offers a remarkable accommodation experience with rooms consistently praised for their spaciousness and cleanliness. Guests frequently highlight the large, modern rooms that provide a comfortable and cozy retreat. The suites, in particular, are noted for their luxurious aesthetics and beautiful city or mountain views, contributing to a serene environment with calming lighting. Two-room suites provide added comfort and often feature amenities such as large TVs, impressive bathrooms, and immaculate cleanliness. The hotel’s staff also receives high marks for service, complementing the excellent facilities. Although a few minor issues such as mattress comfort and deposit notifications were mentioned, the overwhelming sentiment is one of satisfaction, driven primarily by the well-maintained and appealing accommodations.
Embassy Suites by Hilton Santo Domingo is consistently praised for its exceptionally comfortable accommodations, particularly the beds, which stand out as one of the most appreciated features by guests. The rooms are described as spacious and well-appointed, offering an excellent sleeping experience with top-quality bedding and pillows. Many guests emphasize that the beds are among the most comfortable they have encountered in hotels, providing a restful and relaxing stay. The comfort of the mattresses and the appeal of the very nice sheets contribute significantly to the overall satisfaction. While there are minimal mentions of discomfort, the overwhelming consensus is that the beds are super comfortable and a highlight of the hotel experience.
Embassy Suites by Hilton Santo Domingo has garnered commendable praise for its outstanding cleanliness from its guests. Reviewers consistently highlight the immaculate condition of both the private rooms and common areas throughout the hotel. Many guests appreciated the comfort and spaciousness of the accommodation, with rooms offering not only a high standard of cleanliness but also breathtaking views of the city. The hotel's stunning architecture and vast lobby further enhance the sense of luxury and tidiness experienced by guests. In addition to the pristine conditions, the hotel boasts convenient facilities and a prime location, enhancing its appeal to visitors. The combination of a tranquil atmosphere, spotless environments, and accommodating staff leaves a lasting impression on guests, making it a highly recommended option for those seeking a clean and comfortable stay in Santo Domingo.
The Embassy Suites by Hilton Santo Domingo consistently receives high praise for its outstanding staff. Guests frequently comment on the extremely welcoming and friendly nature of the team, highlighting their professionalism, responsiveness, and eagerness to assist. Across various areas of service, from the front desk to the breakfast restaurant, the staff is noted for being very attentive, cordial, and helpful. Visitors appreciate the excellent customer service and the staff's ability to communicate effectively in both English and Spanish.
Despite a few concerns about room amenities, the staff's friendliness and dedication leave a lasting positive impression. Specific mentions of individuals like Daniel and Darius indicate memorable interactions and exemplary service. The kindness, courteousness, and attentiveness of the employees greatly enhance the guest experience, making the staff a standout feature and a primary attraction of this hotel.
The Embassy Suites by Hilton Santo Domingo offers an impressive rooftop experience with its stunning infinity pool located on the 5th floor. Guests consistently praise the pool for its breathtaking views of the city, which are particularly captivating from the higher floors of the hotel. The pool area is frequently described as beautiful and well-maintained, making it an appealing spot for relaxation.
However, several reviews note that the pool's water temperature is on the colder side, and some guests suggest that a heater would enhance the swimming experience. While most reviews highlight the inviting atmosphere of the pool area, there is a mention of it occasionally being closed for maintenance.
Accompanied by excellent dining options and friendly staff, the pool area contributes to the overall appeal of the hotel as a city retreat. Despite minor criticisms, the infinity pool remains a standout feature for its cityscape views and the serene atmosphere it offers to guests seeking relaxation.
Embassy Suites by Hilton Santo Domingo has garnered consistent praise among its guests for its exceptional offerings, despite some critiques regarding its alignment with Hilton standards and five-star ratings. Visitors frequently highlight the hotel's superb and exceptional quality, underscoring its position as an excellent option for accommodations in the city center. The reviews reflect a strong appreciation for the hotel's overall atmosphere and service levels, with many rating their experience as very good or superb.
While the hotel may not meet all expectations for a five-star Hilton establishment, it still delivers on many fronts that contribute to a memorable stay. Guests are impressed by the hotel's central location, which allows easy access to various attractions and amenities in Santo Domingo. This convenience is coupled with a high level of service that many guests equate with North American standards for customer care.
In summary, Embassy Suites by Hilton Santo Domingo stands out for its exceptional hospitality and favorable location. Though some may feel it falls short of the quintessential Hilton benchmark, for most visitors, it represents a solid choice that combines quality service with the comforts of a city center stay, making it a popular selection for travelers visiting Santo Domingo.
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Location
The property features spacious and clean rooms with breathtaking views of the city, including a stunning night view of Santo Domingo. Although it doesn’t have a direct sea view, the hotel compensates with its panorama of the city skyline. Within walking distance, guests have access to a variety of dining options and shopping venues, ensuring an enjoyable stay filled with culinary and cultural experiences.
The hotel emphasizes safety and cleanliness, with many guests highlighting the friendly and professional staff and excellent service. The facilities, food, and amenities receive high praise, creating a welcoming atmosphere for visitors. With its large social areas and huge, spacious rooms, Embassy Suites provides a fantastic place to stay for families and individuals alike. Once inside the hotel, guests feel completely removed from the city's noise, enjoying a peaceful retreat despite its downtown location.
Breakfast
The breakfast is described as being quite hearty, with a comprehensive range of dishes available daily. Fresh breads and pastries, though sometimes running out, are generally well-received, and the inclusion of made-to-order options adds a personalized touch that guests enjoy.
There are some suggestions for improvement regarding the variety for those following specific diets and a call for introducing more diverse options to prevent monotony over extended stays. Nonetheless, the overall consensus is that breakfast at Embassy Suites by Hilton Santo Domingo is a delicious and satisfying start to the day, enhanced by friendly service and additional perks like a complimentary happy hour.
Rooms
Beds
Cleanliness
Staff
Despite a few concerns about room amenities, the staff's friendliness and dedication leave a lasting positive impression. Specific mentions of individuals like Daniel and Darius indicate memorable interactions and exemplary service. The kindness, courteousness, and attentiveness of the employees greatly enhance the guest experience, making the staff a standout feature and a primary attraction of this hotel.
Pool
However, several reviews note that the pool's water temperature is on the colder side, and some guests suggest that a heater would enhance the swimming experience. While most reviews highlight the inviting atmosphere of the pool area, there is a mention of it occasionally being closed for maintenance.
Accompanied by excellent dining options and friendly staff, the pool area contributes to the overall appeal of the hotel as a city retreat. Despite minor criticisms, the infinity pool remains a standout feature for its cityscape views and the serene atmosphere it offers to guests seeking relaxation.
4 Star
While the hotel may not meet all expectations for a five-star Hilton establishment, it still delivers on many fronts that contribute to a memorable stay. Guests are impressed by the hotel's central location, which allows easy access to various attractions and amenities in Santo Domingo. This convenience is coupled with a high level of service that many guests equate with North American standards for customer care.
In summary, Embassy Suites by Hilton Santo Domingo stands out for its exceptional hospitality and favorable location. Though some may feel it falls short of the quintessential Hilton benchmark, for most visitors, it represents a solid choice that combines quality service with the comforts of a city center stay, making it a popular selection for travelers visiting Santo Domingo.
Yes, Embassy Suites by Hilton Santo Domingo has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Embassy Suites by Hilton Santo Domingo.
No, Embassy Suites by Hilton Santo Domingo doesn't allow dogs.
No, parking facilities aren't available at Embassy Suites by Hilton Santo Domingo.
Yes, Embassy Suites by Hilton Santo Domingo has a gym.
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