Renaissance Santo Domingo Jaragua Hotel & Casino

Santo Domingo 18.46167100, -69.89916600 , George Washington Ave. 367 (Show on Map)
8.5
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Renaissance Santo Domingo Jaragua Hotel & Casino stands out as a premier choice for travelers seeking convenience and comfort in Santo Domingo.

Strategically located on the Malecon, the hotel is appreciated for its ease of access to nearby Gascue and the Colonial Zone, making city navigation seamless. Guests benefit from a central city location that combines tranquility with accessibility, including various dining options within walking distance.

Breakfast at the hotel receives high praise for its variety, quality and excellent service. The buffet offers diverse and tasty options catering to different tastes and preferences, providing a satisfying start to the day. While some guests find the menu somewhat repetitive, the overall consensus is positive.

Dinner experiences present a mixed picture. On the plus side, the hotel offers several restaurants with some guests enjoying the food and professional service. However, the high prices and occasional issues with food quality suggest there's room for improvement.

The rooms are particularly celebrated for their spaciousness, comfort, cleanliness and modern furnishings. Guests commend the comfortable beds that contribute to restful stays. While minor maintenance issues were noted, the rooms generally provide a pleasant environment.

Cleanliness is a hallmark of the hotel with guests consistently praising the spotless rooms and public areas. The efficient and friendly cleaning staff maintain high standards, ensuring a comfortable experience. The hotel also excels in COVID precautions, further boosting its reputation for cleanliness.

The hotel's staff is another highlight, known for their friendliness, politeness and exceptional service. Notable mentions of staff members like Mr. Orlando and Rafael underline the team's dedication to enhancing the guest experience. Although there were minor critiques regarding promptness and demeanor in the breakfast area, the overall sentiment towards the staff is overwhelmingly positive.

The pool area is described as pleasant and well-maintained, providing a relaxing oasis for guests. The aesthetic appeal and availability of bar service enhance the poolside experience, despite occasional maintenance concerns.

Guests frequently commend the hotel's beds, describing them as extremely comfortable. While some found the beds in certain rooms a bit small, the overall sleeping experience is rated highly.

The in-house casino offers convenient entertainment, though it could improve in terms of dining options and cleanliness. Despite these points, the integrated casino remains a valued feature for those interested in gambling.

Overall, the Renaissance Santo Domingo Jaragua Hotel & Casino offers a combination of excellent location, comprehensive amenities, attentive staff and high standards of cleanliness, making it a top choice for both business and leisure travelers in Santo Domingo.
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Hotel Taking Steps Towards Sustainability
As part of Marriott's sustainability commitment, this hotel has implemented energy-saving technologies, water conservation practices, and recycling programs. It is also involved in ocean conservation initiatives and promotes sustainable seafood in its restaurants.

Hotel for Honeymoon
Located on George Washington Avenue, this hotel offers stunning ocean views and a vibrant atmosphere. It features a casino, multiple dining options, and a luxurious spa, perfect for a lively and romantic honeymoon.

Casino Hotel
Located in Santo Domingo, this hotel features a casino with diverse gaming options. The hotel's location near city attractions and its full-service spa enhance its appeal for travelers seeking both gaming and relaxation.

Hotel with Spa
This hotel features a luxurious spa with a range of services including massages and facials. It has an outdoor pool with a poolside bar and a gym. Its location on Malecon Avenue offers views of the Caribbean Sea, enhancing the serene and relaxing atmosphere.

Romantic Hotel
With its beachfront location and luxurious amenities, this hotel provides a romantic setting for couples. The hotel's ambiance and services enhance the intimate experience.

Hotel with Swimming Pool
The hotel provides a well-maintained swimming pool area perfect for relaxation and recreation. Its location on George Washington Avenue provides easy access to nearby attractions, complementing the pool facilities.

  Outdoor Pool  


Business Hotel
This hotel in Santo Domingo provides ample meeting and event space, suitable for conferences and business gatherings. It combines business facilities with leisure amenities, including a casino.

Accessible Hotel
This hotel provides accessible on-site parking, elevators, and welcomes service animals without fee. It features accessible routes from the public entrance to accessible areas, including the on-site pool.

Hotel with Gym
Located on the Malecon Avenue, this hotel features a gym with cardio equipment and tennis courts. It also boasts tropical gardens and a full-service spa, providing a comprehensive fitness and relaxation experience.

4-Star Hotel
This hotel offers a blend of comfort and entertainment with its casino and prime location on George Washington Avenue. It's well-regarded with excellent reviews, suggesting a high level of service and quality.

Hotel with Outdoor Pool
This hotel offers an expansive outdoor pool set within tropical gardens, providing a refreshing escape. Guests can enjoy sea views, a poolside bar, and access to a full-service spa.

Room Types
Jaragua Tower, Guest room, 1 King Bed Featuring Renaissance ultra comfortable beds, luxurious linens, large flat screen tvs, and modern private bathrooms, this room offers partial ocean views and offers a minibar, desk, high speed internet, iron, hair dryer, and coffee maker.

Guest room, 1 King Bed, Garden Building This room is situated in the Garden Building with views of the grounds and garden of the hotel. It includes a cable TV, minibar, desk, high speed internet, iron, hairdryer, and coffee maker.

Club lounge access, Guest room, 1 King Bed, Jaragua Tower Featuring Renaissance ultra comfortable beds, luxurious linens, large flat screen tvs, and modern private bathrooms, this room offers partial ocean views and offers a minibar, desk, high speed internet, iron, hair dryer, and coffee maker.

Executive One-Bedroom Suite Featuring Renaissance ultra comfortable beds, luxurious linens, large flat screen tvs, and modern private bathrooms, this room offers partial ocean views and offers a minibar, desk, high speed internet, iron, hair dryer, and coffee maker.

Executive One-Bedroom Suite (Garden Building) The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a minibar, a coffee machine, a seating area, a wardrobe and a TV with cable channels. The unit has 1 bed.

Guest room, 2 Double, Garden Building The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. This double room offers a TV with cable channels. The unit offers 2 beds.

Guest room, 2 Double, Partial ocean view, Jaragua Tower The double room provides air conditioning. The unit offers 1 bed.

Club Level, Club lounge access, Guest room, 2 Double The double room provides air conditioning. The unit offers 1 bed.

Guest Reviews
8.5
Very Good
Location
The Renaissance Santo Domingo Jaragua Hotel & Casino stands out for its highly praised location. Strategically situated on the Malecon in Santo Domingo, it is often considered one of the best hotels in the area. Guests frequently highlight its convenience, being within walking distance to Gascue and just a short drive to the Colonial Zone, making it easier to navigate the bustling city. The hotel’s setting offers a blend of tranquility and accessibility with some guests enjoying partial sea views from their rooms. Its central city location ensures that numerous eating options, both indoor and outdoor, are readily available. Despite some finding the area less appealing and noting the need for taxi or Uber services, the overall consensus is that the hotel is in an ideal spot for both business and leisure travel.

Breakfast
Guests frequently praise the breakfast at the Renaissance Santo Domingo Jaragua Hotel & Casino for its variety and quality. Many find the buffet to be very good, delicious and extremely varied, providing healthy and tasty options. The service is consistently described as excellent and attentive, contributing positively to the dining experience. Breakfast offers a vast selection, catering to different tastes and preferences and is available until 11 a.m., which is appreciated by many. However, some guests note that the breakfast can be repetitive and would benefit from more variation. A few reviews mention the freshness of certain items was inconsistent and some did not appreciate having to pay extra for breakfast. Despite these minor concerns, the overall feedback leans heavily towards a positive and satisfying breakfast experience.

Dinner
The dining experience at the Renaissance Santo Domingo Jaragua Hotel & Casino presents a mixed picture. On the positive side, the hotel boasts a varied gastronomic offering with several restaurants to choose from and the professionalism of the staff stands out. Some guests have described the food as quite good or excellent, particularly appreciating the dinner experience in certain restaurants. However, there are consistent mentions of food being very expensive and, in some cases, not living up to expectations. Specific dishes, like the shrimp with black rice and chicken with pasta, received criticism for being dry or of poor quality. Additionally, some guests noted a lack of healthy options and that the menu has remained unchanged over the years. Overall, while there are several high points in the dining experience, there are also areas that could benefit from improvement.

Rooms
The rooms at Renaissance Santo Domingo Jaragua Hotel & Casino are consistently highlighted for their spaciousness and comfort. Guests frequently note that the rooms are large, well-furnished and modern with many specifically praising their cleanliness. The beds receive high marks for comfort, contributing to a restful stay. Views from the rooms are generally appreciated, though some guests felt that better scenery could be provided when available.

The accommodation includes all the necessary amenities, ensuring a well-equipped experience. Despite the overall positive feedback, a few guests mentioned that the rooms could benefit from modern updates and some practical improvements, such as addressing minor maintenance issues like leaking showers and enhancing the room's atmosphere. Additionally, the absence of initially provided drinking water was noted.

Overall, the rooms at this hotel are described as very pleasant, offering guests a clean, comfortable and spacious environment to enjoy during their stay.

Beds
Guests of the Renaissance Santo Domingo Jaragua Hotel & Casino frequently praise the establishment's beds, highlighting their comfort and quality. Visitors often describe the beds as very comfortable and even amazing with comments emphasizing the exceptionally cozy and comfortable mattresses. The good bed linen and towels also contribute to the positive sleeping experience. Though a few noted the beds in some rooms seem small, the overall sentiment towards the bedding and room comfort remains highly positive.

Cleanliness
The Renaissance Santo Domingo Jaragua Hotel & Casino garners high praise for its impeccable cleanliness with many guests highlighting the overall cleanliness of both rooms and public areas. The hotel boasts very clean and comfortable rooms, making it an ideal place for rest and relaxation. The modern fitness space and the pool area maintain high standards of cleanliness, ensuring a pleasant experience for all visitors. The hotel, despite having undergone renovations, maintains a contemporary and tidy appearance. Guests also note the efficiency of the cleaning staff, who are both quick and friendly, contributing to a welcoming atmosphere. With excellent COVID precautions in place, the hotel stands out as one of the cleanest in the Dominican Republic. Overall, the combination of cleanliness, comfort and a friendly staff makes this hotel a top choice for travelers seeking a neat and orderly environment in the heart of Santo Domingo.

Staff
The Renaissance Santo Domingo Jaragua Hotel & Casino is praised for its exceptional staff, who receive accolades for being lovely, helpful and super polite. The staff's friendliness and attentiveness stand out with several mentions highlighting their warm and welcoming demeanor. Hotel guests frequently commend specific team members, such as Mr. Orlando and Rafael at the front desk, for going above and beyond to ensure a pleasant stay.

Guests emphasize the staff's first-rate service and their proactive approach in making recommendations for local attractions. The front desk and breakfast area employees are particularly noted for their friendliness and professionalism. However, there was a minor critique about the staff in the breakfast area being somewhat bossy and a delay in providing a requested dental kit and gown.

Despite a few hiccups, the consensus is that the hotel staff greatly enhances the overall experience, contributing to the positive atmosphere of the property. Their commitment to excellent service, along with good facilities, makes the Renaissance Santo Domingo Jaragua Hotel & Casino a favorable choice for travelers seeking a welcoming and accommodating environment.

Pool
The Renaissance Santo Domingo Jaragua Hotel & Casino boasts a generally well-received pool area, often described as nice, pleasant and great by guests. The swimming pool itself is aesthetically pleasing, complemented by the convenience of a bar service where visitors can enjoy drinks while lounging poolside. The pool is appreciated for its spaciousness and cleanliness. Though there were a few mentions of maintenance and cleanliness issues, many guests were satisfied with the comfort and beauty of the pool space. Additionally, visitors noted the availability of good snacks near the pool and enjoyed the overall ambiance of the park area surrounding it.

Casino
The Renaissance Santo Domingo Jaragua Hotel & Casino offers the convenience of an in-house casino for those who enjoy gambling. However, some guests have noted room for improvement. There are limited dining options available with only one restaurant on-site and the casino itself has been criticized for having trays and plates of food left on the machines. Despite these issues, the casino is integrated within the hotel, providing easy access for guests.


Yes, Renaissance Santo Domingo Jaragua Hotel & Casino has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Renaissance Santo Domingo Jaragua Hotel & Casino.

No, Renaissance Santo Domingo Jaragua Hotel & Casino doesn't allow dogs.

No, parking facilities aren't available at Renaissance Santo Domingo Jaragua Hotel & Casino.

Yes, Renaissance Santo Domingo Jaragua Hotel & Casino has a gym.

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