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Summary of reviewsHotel Iguareña in Ezcaray enjoys high praise for its prime location, centrally positioned yet tucked away on a quiet street, providing easy access to the town's attractions while offering a serene setting near the river. Guests appreciate the ample nearby parking and the friendly, attentive staff that enhance the overall experience, making it an appealing choice for visitors exploring the area.
The rooms at Hotel Iguareña are well-received for their cleanliness and inviting nature, making them suitable for short stays. Bedding and towels are notably well-maintained, adding to the positive stay experience. Despite this, some guests mention the hotel's aging facilities and structural issues such as poorly lit rooms and older bathrooms. Comfort levels are mixed with comments on cold temperatures and uncomfortable pillows, though soundproofing towards the street is satisfactory.
Staff at Hotel Iguareña receive consistent acclaim for their friendliness and professionalism. The personal touch from the owners and team members like Iñaki leaves a memorable impression, contributing significantly to the overall positive sentiment of the hotel. Any minor areas for improvement, such as hallway lighting and mattress comfort, do not overshadow the welcoming and helpful demeanor of the staff.
Opinions on the beds are varied. While some guests find them comfortable, others report issues with springy mattresses, hard pillows and general discomfort. The mixed feedback suggests that the beds and room setup may require enhancements to meet varying guest expectations better.
In summary, Hotel Iguareña is a budget-friendly hotel ideal for short stays with its central yet tranquil location, exceptional staff service and high cleanliness standards standing out as strong positives. Some areas, like room facilities and bed comfort, may benefit from updates to boost guest satisfaction further.
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