Luna Motel
Sao Bernardo do Campo
-23.72648400,
-46.55177800
,
Avenida Maria Servidei Demarchi, 236
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Summary of reviewsLuna Motel provides a blend of convenience, comfort and affordability, making it a popular choice for many travelers. The motel's prime location is a standout feature, offering easy access to essential amenities and workplaces, which is highly appreciated by guests. Additionally, the service and staff receive commendations for their attentiveness and friendliness, further enhancing the guest experience.
Guests find the rooms spacious, well-decorated and comfortable with amenities such as double showers and good TV options, including Netflix. The overall cleanliness of the motel is generally praised, although there are some inconsistencies noted with occasional maintenance issues and some areas requiring better cleaning standards.
The breakfast provided is simple yet satisfactory with many guests appreciating its inclusion. However, it lacks variety and quality for some. Dinner experiences are varied with some guests enjoying the food despite high prices and small portions. The absence of a menu and delays in service have also been highlighted.
Wi-Fi connectivity at Luna Motel is often weak and unstable and the beds receive mixed reviews with some guests finding them comfortable while others note issues with mattress quality and bedding conditions.
In summary, Luna Motel offers a great location, commendable service and good room comfort at an affordable price, though there are areas, particularly in dining, maintenance and bed quality, where improvements could significantly enhance the overall guest experience.
Categories
Guests find the rooms spacious, well-decorated and comfortable with amenities such as double showers and good TV options, including Netflix. The overall cleanliness of the motel is generally praised, although there are some inconsistencies noted with occasional maintenance issues and some areas requiring better cleaning standards.
The breakfast provided is simple yet satisfactory with many guests appreciating its inclusion. However, it lacks variety and quality for some. Dinner experiences are varied with some guests enjoying the food despite high prices and small portions. The absence of a menu and delays in service have also been highlighted.
Wi-Fi connectivity at Luna Motel is often weak and unstable and the beds receive mixed reviews with some guests finding them comfortable while others note issues with mattress quality and bedding conditions.
In summary, Luna Motel offers a great location, commendable service and good room comfort at an affordable price, though there are areas, particularly in dining, maintenance and bed quality, where improvements could significantly enhance the overall guest experience.
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Guest Reviews
Luna Motel boasts a prime location that consistently receives high praise from guests. Many note its central placement, making it highly convenient for easy access and navigation around the area. The motel is close to essential amenities like supermarkets and the bus terminal, enhancing the overall ease of stay. Guests find it especially advantageous for work-related stays, being very close to workplaces and reducing the need to face heavy traffic.
In addition to its strategic location, Luna Motel excels in offering excellent service and attentive staff, which considerably enhances the guest experience. The cleanliness and general hygiene of the environment are also frequently mentioned as positives. Guests appreciate the cost-effective nature of the lodging, often highlighting the affordable prices in relation to its benefits. Added amenities like parking, TV with Netflix and other comforts contribute further to its appeal.
Overall, Luna Motel combines a fantastic location with good service and reasonable pricing, making it a go-to choice for many travelers needing convenience and comfort.
Luna Motel's breakfast offerings have garnered mixed reviews from guests with praise focusing on its inclusion and simplicity. Many guests found the breakfast to be simple but satisfactory, often mentioning good coffee and basic options like bread, toast, jam, margarine, juice and coffee with milk. Despite its simplicity, some appreciated that it was included in their rate and considered it good value for the price they paid.
On the downside, several guests felt the breakfast lacked variety and quality. Common criticisms included small portions, absence of cold cuts such as cheese or ham and the late starting time of service at 7 AM, which was inconvenient for some. Some even reported issues such as cold coffee and insufficient sugar, leading to a sense of a weak breakfast. The presence of mosquitoes was also mentioned as a downside during the breakfast experience.
In summary, while the breakfast at Luna Motel is seen as a convenient and included perk, it may not meet the expectations of guests looking for a more robust or varied morning meal.
The dinner experience at Luna Motel presents a mixed picture. On the positive side, some guests found the food to be good and enjoyed their meals. However, several issues were consistently noted among the reviews. Many guests reported that the food prices were excessively high and the portions were smaller than expected. Complaints about the absence of a menu and occasional issues with delays in delivery were also common. Additionally, a few guests mentioned incidents such as not receiving their ordered lunch and staff requesting them to cancel outside food orders. Overall, while the quality of the food was appreciated by some, the high prices and portion sizes were notable drawbacks.
Luna Motel offers rooms that are often praised for their spaciousness, comfortable layout and good circulation space, making them a pleasant stay for many guests. The rooms are described as simple, yet comfortable with several reviews highlighting their larger sizes and double showers. Many appreciated the beautiful decor and cleanliness of their accommodations. The cost-benefit ratio is seen as favorable with rooms generally meeting expectations.
However, the motel does have areas where improvement is needed. Some guests have mentioned that the rooms do not always match the photos advertised online and there are occasional maintenance issues, such as problems with TV functionality, burned-out lights and tight spaces in certain bathrooms. Cleanliness, while praised by many, has been inconsistent with a few unfortunate cases mentioning dirty rooms or even cockroach sightings. Additionally, some rooms lacked windows, which affected overall comfort for some guests.
Overall, while Luna Motel receives positive remarks for its room spaciousness and comfort, attention to consistency in maintenance and cleanliness could enhance the guest experience further.
Staying at Luna Motel reveals a mixed experience when it comes to bed comfort. For those seeking a cozy and restful night, the beds offer comfort to some extent. However, a number of guests have reported issues with the bedding. The mattresses tend to range from very hard to uncomfortable with some describing them as torn or even teared up. Pillow quality also appears to be a concern, often described as hard and uncomfortable. Additionally, the bed linen and towels have been noted as old and stained, sometimes giving off a dirty appearance, which can detract from the overall comfort. Despite these drawbacks, some guests still found the beds to be comfortable enough for a good night's rest.
Luna Motel presents a mixed picture when it comes to cleanliness. Some guests found the accommodation to be very clean and appreciated the quiet environment. Clean towels and generally clean rooms were noted positively. However, several guests highlighted significant areas for improvement. Common items such as tables, controls and faucets often had poor cleaning, while specific concerns were raised about dusty shower heads and dirty bathtubs. Issues included urine stains, brackish water in the bathroom and a pervasive smell of kerosene water. The sauna area was described as very dirty and there's a need for better maintenance of cleanliness throughout the property. Furthermore, there were instances when room cleaning was not provided during a guest's stay, pointing to an inconsistency in the service. Overall, while there are moments of satisfactory cleanliness, Luna Motel needs to pay more attention to its cleaning standards to ensure a consistently pleasant experience for all guests.
The staff at Luna Motel has received mixed reviews from guests with many pointing out both positive and negative experiences. On the positive side, numerous guests have praised the employees for their excellent customer service with several specifically noting the attentiveness and empathy displayed by a few receptionists. The team has been described as 100% and the service as flawless with particular mention of the helpful and efficient room service and the attentive waitress.
However, there are several criticisms directed at the reception area, where some guests experienced terrible service and encountered uninformed or rude staff members. There were instances of very rude and unfriendly behavior that left a negative impression. Despite these issues, many visitors still highlighted the overall good service and attentive nature of the majority of the employees at Luna Motel.
The Wi-Fi experience at Luna Motel presents a few challenges that guests should be aware of. The signal tends to be weak and often unstable, leading to slow internet speeds. Additionally, the Wi-Fi coverage may not extend throughout the entire property, which can be inconvenient for those needing consistent online access. Guests have noted discrepancies between the advertised Wi-Fi capabilities and their actual experience. It's recommended to plan accordingly if reliable internet is a necessity during your stay.
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Location
In addition to its strategic location, Luna Motel excels in offering excellent service and attentive staff, which considerably enhances the guest experience. The cleanliness and general hygiene of the environment are also frequently mentioned as positives. Guests appreciate the cost-effective nature of the lodging, often highlighting the affordable prices in relation to its benefits. Added amenities like parking, TV with Netflix and other comforts contribute further to its appeal.
Overall, Luna Motel combines a fantastic location with good service and reasonable pricing, making it a go-to choice for many travelers needing convenience and comfort.
Breakfast
On the downside, several guests felt the breakfast lacked variety and quality. Common criticisms included small portions, absence of cold cuts such as cheese or ham and the late starting time of service at 7 AM, which was inconvenient for some. Some even reported issues such as cold coffee and insufficient sugar, leading to a sense of a weak breakfast. The presence of mosquitoes was also mentioned as a downside during the breakfast experience.
In summary, while the breakfast at Luna Motel is seen as a convenient and included perk, it may not meet the expectations of guests looking for a more robust or varied morning meal.
Dinner
Rooms
However, the motel does have areas where improvement is needed. Some guests have mentioned that the rooms do not always match the photos advertised online and there are occasional maintenance issues, such as problems with TV functionality, burned-out lights and tight spaces in certain bathrooms. Cleanliness, while praised by many, has been inconsistent with a few unfortunate cases mentioning dirty rooms or even cockroach sightings. Additionally, some rooms lacked windows, which affected overall comfort for some guests.
Overall, while Luna Motel receives positive remarks for its room spaciousness and comfort, attention to consistency in maintenance and cleanliness could enhance the guest experience further.
Beds
Cleanliness
Staff
However, there are several criticisms directed at the reception area, where some guests experienced terrible service and encountered uninformed or rude staff members. There were instances of very rude and unfriendly behavior that left a negative impression. Despite these issues, many visitors still highlighted the overall good service and attentive nature of the majority of the employees at Luna Motel.
Wi-Fi
Yes, Luna Motel has pool(s) that belong to one or more of the following categories: Indoor Pool, Private Pool.
No, a spa isn't available at Luna Motel.
No, Luna Motel doesn't allow dogs.
Yes, parking facilities are available at Luna Motel.
No, Luna Motel doesn't have a gym.
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