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Summary of reviewsHotel Vivek in Patna boasts a central location that is appreciated by many guests for its proximity to key landmarks such as Gandhi Maidan and Patna Junction. While the approach road is narrow and not very appealing, the convenience of being close to major parts of the city, along with a peaceful environment and safety, largely outweighs this drawback for most visitors.
Cleanliness and room conditions at Hotel Vivek receive mixed feedback. Guests mostly find the rooms clean, spacious and comfortable with working air conditioning enhancing the overall experience. However, there are isolated complaints about non-functional water heaters, cleanliness concerns and occasional bad smells. The general maintenance is seen as acceptable, though some improvements are needed.
The staff at Hotel Vivek are often praised for their politeness, courteousness and supportive nature. Many guests found the staff humble and friendly with the owner frequently mentioned as especially helpful. However, incidents of rude and inattentive behavior by some staff members, including delays and additional charges, have been noted, indicating inconsistent service.
One of the recurring issues is the condition of the beds. Many guests found the mattresses thin and uncomfortable, often placed on hard wooden boards. Cleanliness of the bedding, including bed sheets and blankets, is a major area of concern. Complaints about dirty, smelly and sometimes torn blankets and unclean bed sheets that are not changed frequently deters from the overall comfort.
In conclusion, while Hotel Vivek offers a prime location and friendly staff, it faces challenges in maintaining consistent cleanliness standards and comfortable bedding. Improvements in these areas could significantly enhance the overall guest experience.
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