KTM Resort Batam is a hotel that truly stands out for its exceptional hospitality. The staff are friendly, helpful and able to understand English, making guests feel welcome and comfortable throughout their stay. Despite Ramadan, the service remained top-notch with guests specifically mentioning Habbib and Asep for their genuine service. While there was one instance of a restaurant waitress being impolite, overall the staff were described as warm, welcoming and eager to assist with any concerns. It's clear that the personnel at KTM Resort Batam go above and beyond to ensure their guests feel happy and taken care of.
HARRIS Resort Batam Waterfront is a fantastic family-friendly resort that offers a range of activities for children and adults alike. The Dino kids room and children's playroom are a hit with kids, while the spa service and large pool provide relaxation for adults. The spacious family rooms with bunk beds are perfect for families and the property is suitable for big family groups. The resort is generally family-friendly and has a pool specifically for kids to have fun. Guests appreciate that the hotel provides floaties for rent for the kids. Although some guests noted that the kids playroom was poorly maintained, the overall experience is enjoyable for large families. The hotel also has a perfect location for couples and families to enjoy the evening. HARRIS Resort Batam Waterfront is a great choice for those with families and children looking for a suitable space for family fun and a perfect option for family staycation.
Holiday Inn Resort Batam by IHG presents a serene retreat ideal for those seeking a peaceful escape from the hustle and bustle of city life. Nestled amidst stunning greenery and sea views, the resort is slightly removed from urban amenities but compensates with its tranquil and picturesque environment. This remote location makes it an attractive choice for a relaxing getaway, with a range of appealing features across various categories.
Breakfast at the resort garners a generally positive reception, with guests enjoying a varied buffet complemented by a la carte options. The dining experience is often enhanced by the efficient and warm hospitality of the hotel staff, although some guests suggest a wider variety of options could be beneficial. Overall, the thoughtful service and quality of breakfast are appreciated and contribute to a pleasant start to the day.
The rooms at the resort are noted for their spaciousness and cleanliness, which many guests find ideal for family stays. While they are a bit dated and could benefit from additional amenities like bathrobes, they are nonetheless functional and comfortable. Any occasional issues, such as room odors or ant sightings, are swiftly addressed by the attentive hotel staff, underscoring the resort's commitment to guest satisfaction.
Cleanliness is a highlight at Holiday Inn Resort Batam, with guests commending the well-maintained facilities and efficient housekeeping. The swimming pool is particularly celebrated for its cleanliness and the recent addition of new floats, enhancing leisure for guests. Despite minor issues like occasional stained linens or dusty corners, the resort maintains a reputation for excellence in cleanliness, bolstered by friendly and professional staff.
The exceptional staff is a key asset of the resort, consistently praised for their friendliness and attentiveness. Guests frequently highlight the warm and accommodating nature of the team, which adds to the positive overall experience. Staff members are noted for going above and beyond, providing valuable assistance and facilitating an array of services, including shuttle transfers and activity planning.
The Tea Tree Spa is another highlight, offering a range of relaxing treatments in a serene environment. The expertise of the therapists is often lauded, contributing significantly to guests' overall relaxation and enjoyment. Though there are occasional closures affecting accessibility, the spa remains a beloved feature of the resort.
The pool area stands out for its well-maintained expanse, catering to both adults and children with features like a tall slide, lazy river, and recreational additions like basketball hoops and inflatables. It is a focal point of family enjoyment and relaxation, notwithstanding minor maintenance needs.
Family-friendly amenities make the resort an ideal destination for families, offering spacious accommodations and a variety of activities to engage children. The large swimming pool and children's play area enhance the family experience, providing entertainment and lasting memories.
In summary, Holiday Inn Resort Batam by IHG is celebrated for its tranquil setting, commendable service, and family-oriented facilities, making it a favored choice for a peaceful and enjoyable getaway.
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