Hotel Casa Palmela - Small Luxury Hotels of The World, Hotel & Villas
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Summary of reviewsHotel Casa Palmela, part of the Small Luxury Hotels of The World collection, is renowned for its stunning and tranquil location amidst sprawling vineyards and close to the Serra da Arrábida mountains, creating a serene retreat just ten minutes from Setúbal. The breathtaking views, spacious grounds and historical charm of the traditional manor house provide a perfect backdrop for a memorable getaway.
Guests frequently praise the breakfast for its high-quality offerings, fresh food and delightful variety, complemented by the option to dine on the terrace with mesmerizing views. Friendly and well-trained staff also enhance the breakfast experience. However, some feel that the breakfast could offer more variety to meet five-star expectations.
The dining experience at Hotel Casa Palmela receives predominantly favorable accolades with guests frequently describing the food and service as excellent and outstanding. The personal touch and attentive staff elevate the experience, although some guests noted occasional issues with taste, quality and service speed. The restaurant's ambiance, sometimes enhanced by live music, adds to the overall charm despite some perceived high prices.
Rooms at Hotel Casa Palmela are noted for their tasteful décor, cleanliness and comforting ambiance. The mix of classical elegance with modern comforts makes for a pleasant stay, although room sizes vary with some described as spacious and others as small. Some practical amenities are missing in certain rooms, but the overall atmosphere remains cozy and comfortable.
Cleanliness at the hotel receives mostly positive reviews with frequent mentions of the impeccable maintenance of both rooms and common areas. Some minor issues include dirty sunbeds and occasional lapses in room cleaning, but the staff's attentiveness and the property's well-kept condition generally contribute to a positive impression.
The staff at Hotel Casa Palmela consistently receive high praise for their friendliness, attentiveness and professionalism, contributing significantly to the hotel's warm and welcoming atmosphere. While some guests noted the need for additional training for certain staff members, the overall impression is one of a dedicated and efficient team.
The pool area, featuring two distinct swimming pools, is described as a serene oasis perfect for relaxation. Guests appreciate the peaceful ambiance, although there are suggestions for more umbrellas and occasional cleaning. Despite the lack of poolside service, the nearby restaurant offers convenience.
Hotel Casa Palmela is family-friendly, offering a welcoming environment for guests traveling with children, including those with pets. The family pool and accommodating staff ensure a pleasant stay, despite the lack of structured activities for children.
While the beds receive mixed reviews, many guests find them comfortable and cozy, although some find them too firm. The spacious and comfortable rooms enhance the overall sleeping experience.
Concerns about the hotel's five-star rating are expressed with some guests feeling that certain aspects do not meet five-star standards. Issues such as high restaurant prices, proximity to a road and service quality are mentioned. Nonetheless, the natural surroundings and committed staff leave a positive impression.
Overall, Hotel Casa Palmela delivers a luxurious country house atmosphere with stunning surroundings and outstanding staff professionalism. While there are areas for improvement, especially in aligning with five-star expectations, the hotel offers a refined, calm and memorable experience for guests.
Categories
Guests frequently praise the breakfast for its high-quality offerings, fresh food and delightful variety, complemented by the option to dine on the terrace with mesmerizing views. Friendly and well-trained staff also enhance the breakfast experience. However, some feel that the breakfast could offer more variety to meet five-star expectations.
The dining experience at Hotel Casa Palmela receives predominantly favorable accolades with guests frequently describing the food and service as excellent and outstanding. The personal touch and attentive staff elevate the experience, although some guests noted occasional issues with taste, quality and service speed. The restaurant's ambiance, sometimes enhanced by live music, adds to the overall charm despite some perceived high prices.
Rooms at Hotel Casa Palmela are noted for their tasteful décor, cleanliness and comforting ambiance. The mix of classical elegance with modern comforts makes for a pleasant stay, although room sizes vary with some described as spacious and others as small. Some practical amenities are missing in certain rooms, but the overall atmosphere remains cozy and comfortable.
Cleanliness at the hotel receives mostly positive reviews with frequent mentions of the impeccable maintenance of both rooms and common areas. Some minor issues include dirty sunbeds and occasional lapses in room cleaning, but the staff's attentiveness and the property's well-kept condition generally contribute to a positive impression.
The staff at Hotel Casa Palmela consistently receive high praise for their friendliness, attentiveness and professionalism, contributing significantly to the hotel's warm and welcoming atmosphere. While some guests noted the need for additional training for certain staff members, the overall impression is one of a dedicated and efficient team.
The pool area, featuring two distinct swimming pools, is described as a serene oasis perfect for relaxation. Guests appreciate the peaceful ambiance, although there are suggestions for more umbrellas and occasional cleaning. Despite the lack of poolside service, the nearby restaurant offers convenience.
Hotel Casa Palmela is family-friendly, offering a welcoming environment for guests traveling with children, including those with pets. The family pool and accommodating staff ensure a pleasant stay, despite the lack of structured activities for children.
While the beds receive mixed reviews, many guests find them comfortable and cozy, although some find them too firm. The spacious and comfortable rooms enhance the overall sleeping experience.
Concerns about the hotel's five-star rating are expressed with some guests feeling that certain aspects do not meet five-star standards. Issues such as high restaurant prices, proximity to a road and service quality are mentioned. Nonetheless, the natural surroundings and committed staff leave a positive impression.
Overall, Hotel Casa Palmela delivers a luxurious country house atmosphere with stunning surroundings and outstanding staff professionalism. While there are areas for improvement, especially in aligning with five-star expectations, the hotel offers a refined, calm and memorable experience for guests.
Luxury Hotel
This 5-star hotel is part of Small Luxury Hotels of The World, indicating a high standard of luxury. It offers a spa, multiple swimming pools, a restaurant, and is set within Arrábida Natural Park, providing an exclusive retreat with activities like horse riding.
Hotel near Golf Courses
This 5-star hotel is located a 16-minute drive from Quinta do Peru Golf & Country Club, offering luxurious accommodation for golf lovers. Its proximity to one of Setubal's significant golf courses makes it a suitable choice for those seeking a high-end golf experience.
Hotel for Honeymoon
This hotel offers a luxurious and romantic experience with its picturesque views of the Arrábida Natural Park and vineyards. It features elegant rooms, a spa for relaxation, and opportunities for activities like horse riding and wine tasting, perfect for a memorable honeymoon.
Hotel with Spa
This 5-star hotel offers a spa, horse riding facilities, and culinary experiences. It is located in the Arrábida Natural Park, providing picturesque views and a tranquil environment ideal for relaxation and wellness treatments.
Family Friendly Hotel
This hotel offers luxurious rooms and villas, providing comfortable accommodations for families. It is recognized as a Small Luxury Hotel of the World, ensuring high standards of service and amenities. The location is near Albarquel Beach and Parque da Comenda, offering both natural beauty and town attractions.
Dog Friendly Hotel
This hotel offers pet-friendly rooms in their Villas and Garden House rooms, welcoming both dogs (under 15 kg) and cats. Bowls and litter boxes are available, ensuring a comfortable stay for pets. Note that pets are not allowed in the restaurant.
Romantic Hotel
This historic boutique hotel within Arrábida Natural Park offers a romantic getaway with picturesque views, a pool, spa, and culinary experiences. Its location amidst vineyards and mountains, coupled with luxurious amenities like couples massages and aromatherapy, creates a memorable and intimate experience.
Hotel with Swimming Pool
This luxury hotel offers 2 outdoor swimming pools, a spa with massages, body treatments, and facials. The hotel is set in a tranquil 1600s manor house, providing a luxurious and relaxing experience, and is highly rated for its exceptional amenities.
Outdoor Pool
Hotel with Free Wi-Fi
This 5-star hotel offers free Wi-Fi to guests. As part of the Small Luxury Hotels of The World, it provides high-quality service and amenities, ensuring a seamless online experience for both leisure and business needs.
Business Hotel
While specific business amenities are not detailed, its status as a 'Small Luxury Hotel' suggests high-quality service and facilities, potentially suitable for business travelers seeking a premium experience. The hotel is located in a calm area, away from the city center. It has excellent dining options.
Hotel with Parking
This 5-star hotel offers free private parking, a restaurant, and a seasonal outdoor swimming pool. It is known for superior amenities and high-class services, providing a luxurious experience.
EV charging stations
Hotel for Yoga
Offers rejuvenating yoga sessions in the peaceful surroundings of the Arrábida Natural Park, designed to soothe the mind & body. Also provides a spa, horse riding facilities, and culinary experiences. The historic boutique hotel setting enhances the overall wellness experience.
Hotel with EV Charging Stations
This 5-star luxury hotel offers electric vehicle charging stations for both guests and passersby. It is committed to promoting sustainable mobility within the beautiful Arrábida Natural Park.
5-Star Hotel
Being part of the Small Luxury Hotels of the World collection, this hotel offers luxurious accommodations with a restaurant, a seasonal outdoor swimming pool and a bar. The concierge service enhances the guest experience by providing personalized assistance.
Hotel with Outdoor Pool
This 5-star hotel features a seasonal outdoor swimming pool, offering a relaxing environment for guests. It is highly rated as a luxury hotel, ensuring premium services and top-notch amenities. The hotel is located 2.7 km from Albarquel Beach.
Hotel Taking Steps Towards Sustainability
About Hotel Casa Palmela - Small Luxury Hotels of The World, Hotel & Villas
License: 4097
Guest Reviews
Location
Guests rave about the breathtaking views of the surrounding nature and the historical charm of the traditional manor house. The property is situated in a nature reserve and offers a unique combination of accessibility and seclusion, giving visitors a chance to disconnect and relax in a magical environment.
Many highlight the superbly beautiful and spacious grounds, describing the estate as a fantastic place to stay. Whether enjoying the sunset over the vineyards or exploring the nearby trails, the location is noted for its exceptional beauty and tranquility. Overall, the setting of Hotel Casa Palmela provides a perfect backdrop for a memorable and serene getaway.
Breakfast
Guests also appreciate the well-prepared and delicious meals with friendly, well-trained staff contributing to the overall positive dining experience. Many found the breakfast to be perfectly complemented by the picturesque surroundings and the attention to detail in both variety and quality.
However, certain areas of criticism do emerge. Some guests felt that the breakfast offerings were limited for a 5-star hotel and that the variety could be enhanced. There were comments indicating that the breakfast, while not bad, didn't quite meet the expectations of a luxury establishment with some finding it unoriginal or too standard.
Overall, while there are areas for improvement, the breakfast at Hotel Casa Palmela is largely praised for its quality, variety and delightful setting.
Dinner
Guests often noted that the food, wine and service exceeded their expectations. Specific mentions of João and Luiza as exemplary in their service highlight the personal touch that elevates the dining experience. Many relished their meals, calling them delicious and fabulously prepared with standout mentions of exquisite and elegant dishes. The renowned gourmet chef is appreciated for the flavorful and well-prepared dishes, which were sometimes enjoyed alongside live music from a talented pianist or saxophone player, adding a unique charm to the dining ambiance.
However, not all reviews were uniformly positive. Some guests felt that the food at the restaurant could be improved and noted occasional disappointments concerning taste and quality. There were instances of slow service and chaotic dinner times and some found the restaurant too expensive for the quality offered. Additionally, the limitation of menu choices and the unavailability of dinner on certain nights left a few guests seeking alternatives outside the hotel.
Overall, while the majority of reviews commend the excellent food, coordinated service and delightful dining atmosphere, there are sporadic suggestions for improvement, which the hotel might consider addressing to enhance the overall guest experience further.
Rooms
However, there are recurring comments about the varying sizes of the rooms. While some are described as large and spacious, others are mentioned as extremely small with limited space for luggage or clothing storage. The bathrooms generally maintain the hotel's high standards of cleanliness and style, though a few guests found them to be small.
Comfort seems to be a primary feature with many guests enjoying the coziness and home-like feeling of their rooms. Nevertheless, the absence of practical amenities like wardrobes, desks and fridges in some rooms has been noted. Despite these occasional drawbacks, the overall atmosphere of the rooms blends classical elegance with modern comforts, creating a very pleasing stay for most guests.
Beds
Cleanliness
However, there are some areas that do not meet the expectations for a five-star establishment. Some guests report specific issues such as dirty sunbeds, dark and damp rooms and overlooked hygiene products. There are occasional lapses in room cleanliness with a few noting poor cleaning at check-in and missed details like a dirty sock or non-replaced hygiene items. Despite these concerns, the staff's friendliness, attentiveness and the property's meticulous maintenance are frequently highlighted, indicating a generally strong commitment to cleanliness and guest satisfaction.
Staff
Despite some comments about the need for additional training for certain team members, the commendable service and dedication of the majority of the staff shine through. Waiters are specifically mentioned for their attentive and discreet service and special acknowledgments are given to key individuals such as Joan, the maître d'hôtel, for exceptional hospitality.
While there have been occasional mentions of slower service in the restaurant, the overall impression is one of a highly efficient and friendly workforce that goes above and beyond to make guests feel valued and comfortable. The staff’s efforts to ensure that nothing is too much trouble for the guests underline the high standards maintained by this small luxury hotel nestled amidst beautiful surroundings.
Pool
While some visitors noted that the pools could benefit from more umbrellas and occasional cleaning, the overall ambiance remains overwhelmingly positive. The family pool, in particular, adds a fun element with various cushions floating in the water, ensuring a playful experience for younger guests. Although service at the poolside is not available, the nearby restaurant offers a convenient dining option, adding to the overall pleasant experience.
The hotel's stunning location, well-appointed furnishings and friendly staff further enhance the charm of this small luxury retreat. For those seeking a quiet and relaxing break, the pool area at Hotel Casa Palmela delivers a fairytale-like setting that leaves a lasting impression.
Family
5 Star
However, numerous reviews reveal concerns about the hotel's five-star rating, suggesting inconsistencies in the expected standard of such an establishment. Some guests mentioned that certain details did not align with five-star expectations and felt several aspects of the hotel were cutting corners. Criticisms were also leveled at the pricing of the restaurant, perceived to be very overpriced and the hotel's proximity to a road, which may detract from the overall environment. Service quality did not meet the luxurious standards some visitors anticipated with descriptions of it being less than satisfactory. While the natural surroundings and committed staff left a positive mark, guests commonly agreed that more improvements are essential for the hotel to truly embody its five-star designation.
Luxury
Yes, Hotel Casa Palmela - Small Luxury Hotels of The World, Hotel & Villas has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hotel Casa Palmela - Small Luxury Hotels of The World, Hotel & Villas.
Yes, Hotel Casa Palmela - Small Luxury Hotels of The World, Hotel & Villas welcomes dogs.
Yes, parking facilities are available at Hotel Casa Palmela - Small Luxury Hotels of The World, Hotel & Villas.
No, Hotel Casa Palmela - Small Luxury Hotels of The World, Hotel & Villas doesn't have a gym.
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