A 5-star design hotel that offers lavish accommodation and excellent services, as well as stunning views over the port and the Atlantic Ocean. Among its luxurious facilities there is an infinity pool, a children's pool, an indoor pool, spa and wellness facilities, a spacious conference centre, as well as a casino, providing guests with everything they might need to spend the most enjoyable and memorable stay.
Summary of reviews
Troia Design Hotel is a luxurious 5-star hotel that offers an exceptional experience for its guests. The hotel boasts a prime location with stunning views and a convenient layout near everything. Guests rave about the high-quality breakfast with lots of variety and choice, while the spacious and well-equipped rooms impress with their comfort and elegance. While some reviews mention minor maintenance issues, the staff is attentive and always goes the extra mile to ensure guests have a fantastic stay. The hotel's spa and indoor/outdoor swimming pool, together with its other exceptional amenities, provide an unforgettable experience. As a popular honeymoon and romantic destination, Troia Design Hotel offers special packages and amenities to make your stay even more special. All in all, Troia Design Hotel provides a luxurious and romantic setting for relaxing and unwinding in beautiful surroundings.
This lodge offers a level-access route from the road to all rooms. Designated parking spaces for people with disabilities are available. Assistance and guide dogs are allowed and there are roll-in showers in all rooms. Support handrails are available in certain rooms.
Questionnaire
To whom is your hotel/accommodation accessible?
People who use a wheelchair
People who are deaf
People who are blind
People with autism
People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?Yes
This aparthotel has upper floors accessible by elevator and provides accessible parking. It also offers facilities for people with reduced mobility.
Summary of reviews related to the 'Accessible' category
Aqualuz Troia Rio by The Editory has been frequently praised for its exceptional room views and its accessible staff and employees. The hotel is conveniently reachable via a ferry and is only a short car ride away from Lisbon. For guests with electric vehicles, there is an EV charging station available.
However, there are some notable areas requiring improvement concerning accessibility. The hotel has been criticized for not being fully accessible for those with wheelchairs, mobility aids or pushchairs. While stairs are accessible, there are no clearly indicated accessible areas throughout the property. The indoor pool deck also needs better cleaning and maintenance and the swimming pool itself is not very accessible. Additionally, the hotel was noted as not being well-prepared to accommodate guests with mobility reductions.
The aparthotel is entirely wheelchair accessible and offers facilities for people with reduced mobility. It provides increased accessibility with features like roll-in showers, shower chairs, adapted baths, lowered sinks, and elevator access to upper floors. Accessible parking is also available.
Located in the historic Castelo de Palmela, the Pousada offers adapted rooms and support staff for guests with reduced mobility. The hotel features a lift and reserved parking for people with disabilities. It has a customer service desk near the entrance that is suitably adapted for wheelchair users.
This hotel provides wheelchair accessibility throughout its grounds. Specific accessible features include toilets for disabled guests, lower bathroom sinks, toilets with grab rails, and entire units being wheelchair accessible. Upper floors are accessible by elevator.