Hotel Grand Central
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Summary of reviewsHotel Grand Central is predominantly praised for its exceptional location in the heart of Orchard Road, providing easy access to shopping centers, dining options, entertainment venues and multiple MRT stations, such as Somerset and Dhoby Ghaut. Guests highlight the convenience and strategic positioning for both tourism and business, balancing tranquility with proximity to bustling areas.
The hotel rooms receive mixed reviews. Many guests find them clean, comfortable and spacious, appreciating the daily housekeeping and cozy beds. Yet, some reviews mention issues such as small room size, inadequate soundproofing, maintenance problems and a need for updated décor. Cleanliness levels vary with some guests encountering dust, allergens and occasional pests.
Staff interactions largely reflect positively with many guests noting friendly, helpful and efficient service—especially from the concierge and security staff. However, some negative experiences with unapproachable and unenthusiastic reception staff indicate room for improvement in hospitality.
The WiFi service is generally well-regarded with most guests reporting strong and fast connections, although some experience unstable and spotty connectivity. The rooftop pool provides an enjoyable and refreshing experience, though it could benefit from better maintenance and longer opening hours.
Gym facilities fall short of expectations due to limited equipment and insufficient upkeep. Breakfast offerings also receive criticism for being served in a neighboring hotel, having limited variety and quality and not meeting the standards of a four-star establishment.
Despite some shortcomings, the comfort of the beds, excellent location and overall convenience make Hotel Grand Central a reasonably good choice, although it may not fully meet four-star expectations in service and amenities.
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The hotel rooms receive mixed reviews. Many guests find them clean, comfortable and spacious, appreciating the daily housekeeping and cozy beds. Yet, some reviews mention issues such as small room size, inadequate soundproofing, maintenance problems and a need for updated décor. Cleanliness levels vary with some guests encountering dust, allergens and occasional pests.
Staff interactions largely reflect positively with many guests noting friendly, helpful and efficient service—especially from the concierge and security staff. However, some negative experiences with unapproachable and unenthusiastic reception staff indicate room for improvement in hospitality.
The WiFi service is generally well-regarded with most guests reporting strong and fast connections, although some experience unstable and spotty connectivity. The rooftop pool provides an enjoyable and refreshing experience, though it could benefit from better maintenance and longer opening hours.
Gym facilities fall short of expectations due to limited equipment and insufficient upkeep. Breakfast offerings also receive criticism for being served in a neighboring hotel, having limited variety and quality and not meeting the standards of a four-star establishment.
Despite some shortcomings, the comfort of the beds, excellent location and overall convenience make Hotel Grand Central a reasonably good choice, although it may not fully meet four-star expectations in service and amenities.
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Hotel Grand Central enjoys consistent praise for its exceptional and strategic location. Situated in the heart of Orchard Road, it offers easy access to shopping centers, dining options and entertainment venues, all within walking distance. The hotel's proximity to multiple MRT stations, including Somerset and Dhoby Ghaut, makes navigating Singapore convenient for its guests. Reviewers have cited its central position as ideal for both tourism and business, highlighting how it is just steps away from key destinations and public transport routes. Additionally, the neighborhood is described as quiet yet close to bustling areas, providing a balance of tranquility and city life. The hotel's central location is often the standout feature for guests, ensuring they can easily reach essential amenities and major attractions in Singapore.
The breakfast experience at Hotel Grand Central has garnered a broad range of guest feedback with a considerable emphasis on its shortcomings. Guests commonly note that breakfast is served in a neighboring hotel, necessitating a walk, which several found inconvenient. Many reviewers described the breakfast offerings as limited and not meeting the expectations for a four-star hotel. The fare is predominantly Asian, which did not cater well to guests expecting a more diverse or Western menu. Several guests found the quality and variety lacking, characterizing the food as basic, unappetizing and occasionally cold. Notably, some guests experienced unsatisfactory conditions, describing the breakfast as poor, horrible and even unhygienic with plastic dishes and a shortage of fresh options. Though there were a few mentions of decent and enjoyable aspects, particularly for those who enjoy Straits Chinese cuisine, the consensus suggests that the breakfast service falls short of providing a satisfying meal in line with the hotel’s rating and guests' expectations.
Hotel Grand Central has garnered mixed feedback regarding its rooms. Many guests found the rooms to be clean, comfortable and spacious, especially praising the daily room service and frequent towel changes. Some appreciated the large beds and well-maintained furnishings with specific remarks on the comfort of the mattresses. The central location of the hotel and its convenience to shopping malls and transportation were also noted positively.
However, a significant number of reviews have pointed out several drawbacks. A recurring issue was the small size of the rooms and bathrooms, which many found cramped and not up to the expected standards. Soundproofing appeared to be inadequate, leading to disturbances. Some rooms had maintenance issues, such as air conditioning problems, dampness, mold and bad smells. Outdated decor and furnishings were also commonly mentioned, indicating a need for remodeling.
There were also complaints about cleanliness with several guests noting that their rooms were not thoroughly cleaned and some encountered pest problems. Despite these issues, some guests still considered their stay to be of decent value, especially given the relatively low price in a costly city like Singapore.
In conclusion, while Hotel Grand Central offers a comfortable and convenient stay for many, prospective guests should be aware of the potential downsides related to room size, cleanliness and maintenance.
Guests at Hotel Grand Central frequently highlight the comfort of the beds as a notable feature of their stay. The majority describe the beds as comfortable with phrases such as comfortable beds, comfy beds and comfortable mattresses recurring in many reviews. Some guests appreciate details like clean bedsheets and fresh quilts, contributing to the overall sense of comfort. The bedding also receives praise with mentions of comfortably sized double and large beds, along with some noting comfortable pillows. Specific mentions of comfy and nice mattresses further affirm the positive sentiment.
However, not all reviews are entirely favorable. A few guests noted issues with bed cleanliness, including dirty or stained bedsheets and occasional reports of dirty hair. There is also some feedback about bed sizes with mentions of beds being too short or not matching the booking details, such as receiving two single beds instead of a requested double bed. Despite these few setbacks, the overall consensus from guests points to a largely comfortable sleeping experience at Hotel Grand Central.
Hotel Grand Central's cleanliness, as noted by guests, presents a mixed picture. While many appreciated the general cleanliness of the hotel, highlighting very clean rooms, clean daily housekeeping and great cleaning staff, there are notable exceptions. Several reviews mentioned dirty carpets, rundown wallpaper and neglected chandeliers in the lobby. Some guests reported smelly rooms and corridors, stained bathrooms and inadequate cleaning practices with some rooms not being cleaned daily. Issues with dust and allergens were also mentioned, particularly concerning carpeted areas. Overall, the hotel maintains a basic level of cleanliness, but some aspects clearly require attention and upgrading to meet guests' expectations consistently.
Hotel Grand Central's staff receives a mix of feedback, but the overall sentiment skews positively. The phrases highlight pleasant encounters with staff members who are frequently described as nice, helpful, friendly and efficient. Guests often appreciated the cheerfulness and courtesy of the employees, particularly noting the helpfulness of the concierge and the efficiency of the security and cleaning staff. Many reviews commend the staff for being friendly and engaging, mentioning that most employees were accommodating and professional at all times.
However, there are notable negative experiences as well. Some guests reported unfriendly and rude behavior, especially from the reception staff, who were occasionally described as unapproachable and grumpy. In some cases, the receptionists were said to mistreat guests and lack enthusiasm. Issues were also noted with staff communication, describing it as strict and without a smile, leaving some guests feeling unwelcome. Additionally, there were instances where the staff seemed overworked or too busy to provide adequate assistance.
Overall, while the positive mentions of staff at Hotel Grand Central highlight their friendliness and helpfulness, there are areas, particularly in the reception and front desk services, where improvements in hospitality and guest interaction could enhance the overall experience.
Hotel Grand Central offers a mix of experiences when it comes to its WiFi service. On the positive side, many guests have found the WiFi to be strong, good and providing excellent speed for quick internet access. There were also mentions of free WiFi and functional TV services with applications, adding to the convenience.
However, some guests reported issues with the WiFi being unstable or not working at all with descriptions such as poor, spotty and not good appearing frequently. This inconsistency seems to be a notable downside for some travelers.
On the entertainment front, there were minor complaints regarding the reception of TV channels and difficulties streaming services like YouTube. Despite these issues, the overall sentiment towards the WiFi leans towards satisfactory with a significant number of guests appreciating its quick and efficient performance.
The gym at Hotel Grand Central has received mixed feedback from guests. While some found it satisfactory, many feel that it is in need of significant improvements. The facility is described as small and lacking in equipment with some machines reportedly not functioning. Guests have noted that the gym area requires an upgrade and better maintenance. For those looking for a well-equipped workout space, the current state of the gym may be a disappointment. Some visitors suggested that alternatives like walking or running in the park might be more enjoyable.
Hotel Grand Central features a rooftop pool that many guests found to be quite enjoyable with several positive mentions highlighting it as great or super. The pool provides a decent option for a quick dip and basic swimming. An outdoor setting adds to its appeal, making it an apt spot for some relaxation.
However, there are mixed reviews regarding the pool's upkeep and cleanliness. Some guests noted that the pool area could benefit from better maintenance with reports of it being uninviting, messy and unhygienic at times. Others mentioned that the pool closed relatively early and had limited swimming hours, which could be a downside for those hoping to enjoy a late swim.
Despite these areas for improvement, those looking for a simple and straightforward swimming experience might still appreciate the rooftop pool at Hotel Grand Central.
Hotel Grand Central's proximity to nightlife presents a mixed experience for guests. The presence of a nearby nightclub is frequently noted with loud noise from the club being particularly disruptive from 10 PM to the early hours of the morning. This noise disturbance is a significant concern for many visitors. Despite the nightlife noise, the hotel's rooms offer a positive counterbalance. Guests appreciate the cleanliness, spaciousness and simplicity of the accommodations, describing them as nice and good. These positive aspects of the rooms provide some comfort, even if the nightlife noise is a persistent issue.
Hotel Grand Central offers a reasonably good location with handy access to train stations, making it a convenient choice for travelers. Guests have mentioned the comfort of the beds and pillows, which add to the overall pleasant stay. However, there are recurring comments indicating that the hotel falls short of its advertised four-star rating with some describing it as a three-star establishment instead. Additionally, some guests have noted that the level of service could be improved, particularly in how the employees interact with guests. Overall, while the location and comfort aspects receive positive nods, the hotel's rating and service standards appear to need enhancement.
The rooftop pool at Hotel Grand Central offers a refreshing experience accompanied by a breathtaking view, making it a highlight for many guests. The pool setup meets COVID-19 safety standards well, ensuring a secure environment. Visitors appreciate the convenience of the hotel's location with a 24-hour shop nearby. However, some reviews indicate that the pool and surrounding area can occasionally be messy or in need of cleaning. Despite these issues, the overall setup and the impressive views from the rooftop pool contribute positively to the guests' stay.
Location Show Map
Location
Breakfast
Rooms
However, a significant number of reviews have pointed out several drawbacks. A recurring issue was the small size of the rooms and bathrooms, which many found cramped and not up to the expected standards. Soundproofing appeared to be inadequate, leading to disturbances. Some rooms had maintenance issues, such as air conditioning problems, dampness, mold and bad smells. Outdated decor and furnishings were also commonly mentioned, indicating a need for remodeling.
There were also complaints about cleanliness with several guests noting that their rooms were not thoroughly cleaned and some encountered pest problems. Despite these issues, some guests still considered their stay to be of decent value, especially given the relatively low price in a costly city like Singapore.
In conclusion, while Hotel Grand Central offers a comfortable and convenient stay for many, prospective guests should be aware of the potential downsides related to room size, cleanliness and maintenance.
Beds
However, not all reviews are entirely favorable. A few guests noted issues with bed cleanliness, including dirty or stained bedsheets and occasional reports of dirty hair. There is also some feedback about bed sizes with mentions of beds being too short or not matching the booking details, such as receiving two single beds instead of a requested double bed. Despite these few setbacks, the overall consensus from guests points to a largely comfortable sleeping experience at Hotel Grand Central.
Cleanliness
Staff
However, there are notable negative experiences as well. Some guests reported unfriendly and rude behavior, especially from the reception staff, who were occasionally described as unapproachable and grumpy. In some cases, the receptionists were said to mistreat guests and lack enthusiasm. Issues were also noted with staff communication, describing it as strict and without a smile, leaving some guests feeling unwelcome. Additionally, there were instances where the staff seemed overworked or too busy to provide adequate assistance.
Overall, while the positive mentions of staff at Hotel Grand Central highlight their friendliness and helpfulness, there are areas, particularly in the reception and front desk services, where improvements in hospitality and guest interaction could enhance the overall experience.
Wi-Fi
However, some guests reported issues with the WiFi being unstable or not working at all with descriptions such as poor, spotty and not good appearing frequently. This inconsistency seems to be a notable downside for some travelers.
On the entertainment front, there were minor complaints regarding the reception of TV channels and difficulties streaming services like YouTube. Despite these issues, the overall sentiment towards the WiFi leans towards satisfactory with a significant number of guests appreciating its quick and efficient performance.
Gym
Pool
However, there are mixed reviews regarding the pool's upkeep and cleanliness. Some guests noted that the pool area could benefit from better maintenance with reports of it being uninviting, messy and unhygienic at times. Others mentioned that the pool closed relatively early and had limited swimming hours, which could be a downside for those hoping to enjoy a late swim.
Despite these areas for improvement, those looking for a simple and straightforward swimming experience might still appreciate the rooftop pool at Hotel Grand Central.
Nightlife
4 Star
Outdoor Pool
Yes, Hotel Grand Central has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Grand Central.
No, Hotel Grand Central doesn't allow dogs.
No, parking facilities aren't available at Hotel Grand Central.
Yes, Hotel Grand Central has a gym.
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