V Hotel Bencoolen

Singapore 1.29913900, 103.85048300 , 48 Bencoolen Street (Show on Map)
7.9
Good


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Summary of reviewsV Hotel Bencoolen enjoys a stellar reputation, largely due to its prime location in the heart of Singapore. Positioned directly above the Bencoolen MRT station and close to other key subway stations, the hotel offers unparalleled accessibility to various parts of the city. Guests appreciate its proximity to major attractions like Bugis Street and Marina Bay, as well as a vibrant array of cafes, shops and food courts within walking distance. This strategic placement makes it an ideal base for tourists looking to explore local sites, shopping centers and dining spots.

The cleanliness and overall maintenance of the hotel receive commendations. Many visitors find the rooms and common areas, including the bathrooms and lobby, to be exceptionally clean and well-kept. However, there have been occasional reports of minor housekeeping lapses.

The service provided by the hotel's staff is a standout feature with guests consistently praising the friendly, helpful and courteous team. The staff's positive attitude and efficiency, particularly during check-in, contribute significantly to the overall positive guest experience.

While the rooms are often described as compact, they are also noted for being clean and functional. Despite space constraints, daily housekeeping ensures fresh linens and towels and the modern en-suite bathrooms add to the comfort. Some guests find the in-room amenities basic but adequate, though improvements in electrical outlets and lighting could enhance convenience.

Guest feedback on the breakfast experience is mixed. While some find it satisfactory, others criticize the limited variety, repetitive menu and quality of the food. The breakfast is served in a café next to the hotel, which some find convenient but others believe detracts from the hotel experience due to the small and often crowded space.

WiFi connectivity receives mixed reviews; many guests report a good experience, but others face intermittent issues, particularly late at night and in certain areas of the hotel.

Parking is available but limited and some guests noted that inquiries about parking were not always responded to.

The hotel’s location also provides easy access to nearby dining and nightlife options. While the abundance of nearby eateries and bars is a plus, occasional nighttime noise can be a downside for light sleepers.

The beds receive a predominantly positive reception, being described as comfortable and conducive to a good night's sleep, although some guests find them too soft or experience occasional issues with mattress quality.

Overall, V Hotel Bencoolen meets many four-star expectations with its excellent location, cleanliness, friendly staff and range of facilities, though there is some debate about whether it fully achieves a four-star status. The hotel's combination of strategic location, cleanliness and excellent customer service makes it a top choice for travelers looking to maximize their time in Singapore.
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4-Star Hotel
This hotel is centrally located near the arts and cultural district, providing easy access to attractions. It offers modern rooms and essential amenities, catering to budget-conscious travelers.

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Outdoor Pool  


Hotel with Parking

Hotel with Outdoor Pool

Room Types
Superior Double Room Modern room with a flat-screen IPTV, full length wardrobe and complimentary tea/coffee making facilities. Bathroom facilities are attached. Please note that all IPTVs are equipped with internet connection.

Superior Twin Room Modern room with a flat-screen IPTV, full length wardrobe and complimentary tea/coffee making facilities. Bathroom facilities are attached. Room features 2 single beds. Please note that all IPTVs are equipped with internet connection.

Deluxe Double Room Modern room with a flat-screen IPTV, full length wardrobe and complimentary tea/coffee making facilities. Bathroom facilities are attached. Large room features a private outdoor patio. Please note that all IPTVs are equipped with internet connection.

Superior Triple Room Modern room with a flat-screen IPTV, telephone and safety deposit box. Bathroom facilities include a hairdryer, shower and free toiletries. Room features 1 queen-sized bed and 1 single bed. Please note that all IPTVs are equipped with internet connection.

Studio Room This large studio room features a flat-screen IPTV, telephone and safety deposit box. Bathroom facilities include a hairdryer, shower and free toiletries. Room features 1 queen-sized bed and 1 single bed. Please note that all IPTVs are equipped with internet connection.

Special Offer - Studio Room This large studio room features a flat-screen IPTV, telephone and safety deposit box. Bathroom facilities include a hairdryer, shower and free toiletries. Room features 1 queen-sized bed and 1 single bed. Please note that all IPTVs are equipped with internet connection.

Special Offer - Superior Twin Room Modern room with a flat-screen IPTV, full length wardrobe and complimentary tea/coffee making facilities. Bathroom facilities are attached. Room features 2 single beds. Please note that all IPTVs are equipped with internet connection.

Special Offer 2 - Superior Double Room Modern room with a flat-screen IPTV, full length wardrobe and complimentary tea/coffee making facilities. Bathroom facilities are attached. Please note that all IPTVs are equipped with internet connection.

Special Offer 2 - Superior Twin Room Modern room with a flat-screen IPTV, full length wardrobe and complimentary tea/coffee making facilities. Bathroom facilities are attached. Room features 2 single beds.

Superior Double Room Modern room with a flat-screen IPTV, full length wardrobe and complimentary tea/coffee making facilities. Bathroom facilities are attached. Please note that all IPTVs are equipped with internet connection.

Superior Twin Room with Breakfast Modern room with a flat-screen IPTV, full length wardrobe and complimentary tea/coffee making facilities. Bathroom facilities are attached. Room features 2 single beds. Please note that all IPTVs are equipped with internet connection.

Day Use (10am - 2pm): Superior Double Room Modern room with a flat-screen IPTV, full length wardrobe and complimentary tea/coffee making facilities. Bathroom facilities are attached. Please note that all IPTVs are equipped with internet connection. This room is not for overnight stay, guests can only stay from 10am - 2pm.

Day Use (2-6pm): Superior Double Room The double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

Guest Reviews
7.9
Good
Location
Nestled in the heart of Singapore, 'V Hotel Bencoolen' is celebrated for its incredibly convenient and central location. Guests consistently rave about its proximity to key transportation hubs, notably citing its position directly above the Bencoolen MRT station and its closeness to other major subway stations like Bras Basah. This strategic placement ensures easy access to various parts of the city, making it an ideal base for exploring local attractions, shopping centers and dining spots.

The surrounding area is vibrant and bustling with an array of cafes, shops and food courts within walking distance. Notable nearby points of interest include Bugis Street, Marina Bay and several cultural hotspots, all just a short stroll or MRT ride away. This convenience extends to seamless connections to the airport and popular landmarks throughout the city, making it a favorite among tourists for its accessibility.

Although the rooms might be compact, the overall value is still commended with guests appreciating the cleanliness and the helpfulness of the staff. The combination of a prime location, excellent transport links and a lively surrounding environment makes 'V Hotel Bencoolen' a top choice for travelers seeking to maximize their time in Singapore.

Breakfast
The breakfast experience at V Hotel Bencoolen is a mixed bag according to guest reviews. While some guests found the breakfast to be nice, tasty or sufficient, many others were less satisfied. The breakfast is typically served in a café next to the hotel, which some found convenient but others felt took away from the hotel experience. Guests noted that the café is small, noisy and often crowded, which can detract from the overall enjoyment.

The most common criticism was the lack of variety and repetitive nature of the buffet. Many reviews pointed out that the breakfast menu remained the same daily, offering limited options, especially for those with dietary restrictions like gluten-free or vegetarian preferences. Fruits and yoghurts were notably sparse and some equipment, such as toasters, occasionally did not function.

Breakfast quality was another area of concern with numerous guests describing the food as poor quality, cold or not very tasty. Some also pointed out that the breakfast was not worth the additional cost, feeling that the money could be better spent elsewhere.

In summary, while a portion of the guests found the breakfast at V Hotel Bencoolen to meet their needs, a significant number highlighted issues with variety, quality and overall value, suggesting there is notable room for improvement.

Rooms
Visitors to V Hotel Bencoolen consistently comment on the compact nature of the rooms, emphasizing their small sizes which can feel tight, especially when accommodating multiple suitcases or more than two occupants. This limitation in space often leads to challenges in movement and storage with many guests finding the rooms significantly smaller than portrayed in online images. Despite the space constraints, the rooms are generally reported to be clean and functional with daily housekeeping ensuring fresh linens and towels.

The amenities, while basic, are adequate with functional facilities such as powerful showers and comfortable beds. However, certain in-room features such as electrical outlets and lighting arrangements could see improvement, as they may not meet the convenience needs of all guests. Soundproofing is also a noted issue with some experiencing noise from neighboring rooms and hallways.

The hotel’s strong points include its modern en-suite bathrooms, cleanliness and overall comfort within the limited space. The central location, proximity to the Bencoolen metro line and friendly staff add value, making it a suitable choice for short stays despite the spatial drawbacks. Budget-conscious travelers and those prepared for the snug conditions can find it a decent option for a brief visit to the vibrant city of Singapore.

Beds
The beds at V Hotel Bencoolen receive mixed reviews from guests, though positive comments prevail. Many guests consistently describe the beds as comfortable, highlighting soft and comfy mattresses and clean bed linen. Some reviews note that the beds are neat and cozy with sufficient storage options underneath. A recurring point of praise is the quiet environment, which contributes to a restful sleep.

However, there are also critical observations. Several guests mention that the beds can be too soft, leading to discomfort and backaches after prolonged use. Others found the pillows too soft or firm with a tendency to flatten easily. Instances of the mattress dipping in the middle and beds feeling saggy or lumpy have also been reported. A few reviews note issues such as bed creaking and inadequate support, along with occasional complaints about room congestion when accommodating multiple guests.

While the beds are mostly described as comfortable, there is room for improvement in maintaining consistent quality and ensuring better support for a more uniformly pleasant sleeping experience.

Cleanliness
The cleanliness at V Hotel Bencoolen receives mixed reviews from guests, largely tilting towards the positive. Many visitors found the rooms to be very clean, serviced daily and well-maintained. Guests note that both the rooms and the hotel were often described as exceptionally clean, comfortable and equipped with basic yet functional amenities. The hotel seems to uphold a good standard of cleanliness with several guests appreciating the consistent daily cleaning and the overall neatness of the rooms. Positive comments particularly highlight the cleanliness of the bathrooms and common areas like the pool and lobby.

However, not all reviews were glowing. Some guests reported issues such as dusty areas under the bed and on top of cabinets, unclean showers with moldy grout, stained bed sheets and towels and occasional odors in the bathroom. There were mentions of rooms not being cleaned thoroughly during the stay with housekeeping service falling short for certain guests. A few reviews pointed out sticky floors, oily surfaces and a need for improved cleaning in public areas such as hallways and elevators.

In summary, while the majority of guests found V Hotel Bencoolen to be clean and comfortable, there are occasional lapses in housekeeping standards that need addressing to ensure a consistently high level of cleanliness.

Staff
The reviews for V Hotel Bencoolen prominently highlight the exceptional service provided by the hotel's staff. Guests consistently described the staff as friendly, helpful, courteous and efficient. The receptionists and porters were often mentioned for their professionalism and willingness to assist with any requests, creating a welcoming atmosphere from the moment guests arrived. Special commendations were frequently given to Henry, the concierge and John, both of whom were noted for their exemplary assistance and attentiveness.

Guests praised the quick and efficient check-in process, as well as the responsive nature of the housekeeping staff. The attention to detail and personal touch provided by the reception team included thoughtful gestures such as offering directions, activity recommendations and ensuring that guests had everything they needed for a comfortable stay.

The front desk staff were consistently described as polite, kind and accommodating, ensuring that guests felt valued and taken care of throughout their stay. Even in instances where rooms or amenities might not have met expectations, the positive and supportive attitude of the staff generally left a favorable impression.

In summary, the top-notch customer service delivered by the V Hotel Bencoolen's staff stands out as a key highlight for guests, contributing significantly to their overall positive experience at the hotel.

Wi-Fi
The WiFi at V Hotel Bencoolen receives mixed feedback from guests. On the positive side, many guests have found the WiFi to be good, strong and even excellent with some noting that the overall connectivity was decent. Some guests enjoyed a smooth and fast internet experience, describing the WiFi as super fast and reliable.

However, several guests encountered issues, especially during specific times like late at night when connectivity tends to drop. There were reports of the WiFi being slow to connect or weak in certain areas like lifts and corridors. Some guests mentioned that the WiFi worked intermittently or that it was only functional when the TV was on. There were also instances where the WiFi and the TV system were unreliable, affecting streaming quality and overall user experience. Calls to staff were sometimes required to address these issues, although solutions varied in effectiveness.

Overall, while many found the WiFi service satisfactory and capable, there is room for improvement in ensuring consistent and strong connectivity throughout the hotel.

Parking
The V Hotel Bencoolen offers parking facilities, although there are some limitations. Guests can park their cars at an elevated carpark for SGD12 per day. The hotel features a lobby parking area located behind the building. While the availability of parking is noted, it tends to be very limited, which could be a concern for some visitors. Despite these parking options, there have been mentions of the hotel not responding to inquiries about their parking facilities beforehand.

Nightlife
V Hotel Bencoolen boasts a prime location with a myriad of dining and shopping options within walking distance. Guests praise the convenience of having numerous eateries, including local restaurants and food courts, right by the hotel. Additionally, there are plenty of shops and all-night convenience stores nearby, making it easy to grab any necessities at any time.

When it comes to nightlife, the hotel is in close proximity to various bars and restaurants, offering guests a chance to enjoy drinks in the evening without venturing too far. While some nightlife venues are within walking distance, others may require a short journey. The local night market offers a unique BBQ experience and adds to the vibrant evening options around the hotel.

However, the nightlife scene does come with its downsides. There have been occasional issues with nighttime noise, such as loud conversations in the hallways and noise leakage from adjacent rooms. These disturbances may affect light sleepers, especially when guests return late from their night out.

Overall, V Hotel Bencoolen provides a great base for those looking to explore nearby dining and nightlife options, though potential noise disruptions during the night should be considered.

4 Star
V Hotel Bencoolen offers a range of four-star facilities, ensuring a great overall experience and meeting guests' expectations to a high level. Many visitors appreciate the hotel's stunning views and beautiful pool, adding a touch of luxury to their stay. The hotel's location is another strong point, being conveniently close to the MRT and a variety of restaurants, making it easy to explore the surroundings.

However, there are mixed opinions regarding its four-star rating. Some guests feel that the services and the size of the rooms do not meet the typical four-star standards they expect, especially when compared to European ratings. Despite these comments, others still believe the hotel provides a four-star experience with highlights such as an amazing view from the rooms.

In conclusion, while V Hotel Bencoolen garners praise for its location, views and facilities, there is some contention about whether it fully lives up to a four-star designation.


Yes, V Hotel Bencoolen has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at V Hotel Bencoolen.

No, V Hotel Bencoolen doesn't allow dogs.

Yes, parking facilities are available at V Hotel Bencoolen.

No, V Hotel Bencoolen doesn't have a gym.

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