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Summary of reviewsHotel Sercotel Cuatro Postes enjoys a prime location just outside the city walls of Ávila, leading to consistent praise from guests. Its close proximity to the city center and the famous Cuatro Postes viewpoint offers tranquil surroundings paired with spectacular views, especially at night. The hotel's accessibility by car and ample parking options add to its convenience, making it an excellent choice for exploring Ávila or as a base for onward travel.
Breakfast at the hotel is generally well-received for its variety, quality and scenic views from the dining area, although a few guests feel that the selection could be more extensive. Dinner options receive mixed reviews; while some find the food and service in the restaurant and café commendable, others believe there is room for improvement in both quality and pricing.
The rooms are highlighted for their spaciousness and beautiful city views. Cleanliness is usually praised, though some guests report the need for renovation due to worn-out furniture and minor maintenance issues. Despite these critiques, the rooms are comfortable, well-equipped and the staff is quick to resolve any problems.
Speaking of the staff, they are often commended for their friendliness, professionalism and attentive service, enhancing overall guest satisfaction. Specific staff members sometimes receive individual praise for their outstanding service.
Wi-Fi is a mixed experience with some positive remarks but numerous complaints about poor connectivity and signal strength, especially on higher floors. On the other hand, parking amenities are highly appreciated for their convenience and ease of access, accommodating various types of vehicles, including those with electric charging needs.
Families find the hotel particularly accommodating with spacious rooms, family-friendly facilities and attentive staff. The play area and interconnected room options further bolster its appeal for families, despite some parts of the hotel being closed.
Beds receive a mixed response; while many guests find them comfortable, others have issues with hard mattresses, thin pillows and room allocation discrepancies.
In general, while Hotel Sercotel Cuatro Postes offers significant positives such as excellent location, friendly staff and good breakfast, certain areas like room décor, dining variety, Wi-Fi reliability and bedding comfort need improvement to align with its four-star rating.
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