This extended stay hotel is noted for being top-rated and offers free parking, which is beneficial for guests with vehicles, especially those on longer stays.
Best Western Crossroads Inn boasts a prime location that serves as an ideal base for both leisure and business travelers. Its strategic placement near key venues and events, yet comfortably secluded from the main road noise, caters to diverse guest needs. The accessibility to US 30 and proximity to Chicago State University, combined with a variety of nearby dining and shopping options, add to its appeal. Guests appreciate being close to restaurants, stores, and familiar fast-food outlets, making their stay both convenient and enjoyable.
The hotel’s breakfast offerings are generally well-received, with guests appreciating the variety, including hot and high-protein options such as waffles, biscuits and gravy, sausage, and eggs. The friendly staff enhances the dining experience, often accommodating guests with breakfast to-go bags. Despite some suggestions for increased variety, the breakfast remains a satisfactory start to the day for most visitors.
The guest rooms at Best Western Crossroads Inn are consistently praised for their cleanliness, modernity, and comfort. Spacious and well-equipped with amenities like refrigerators, microwaves, and flat-screen TVs, the rooms provide good value for money. Minor inconveniences, such as the absence of an elevator, are mitigated by the staff’s attentiveness to guests’ needs, contributing to a pleasant stay.
The hotel's cleanliness stands out in reviews, with guests frequently commending the spotless property and well-maintained facilities. Modern renovations, odor-free rooms, and clean, comfortable beds reinforce the positive experience. Despite minor issues such as dirty hallway carpets highlighted by a few, the overall impression is one of cleanliness and order.
The staff at Best Western Crossroads Inn is a major asset, consistently receiving high praise for their exceptional service and welcoming demeanor. Guests appreciate their friendliness, knowledge, and willingness to assist, from front desk personnel to other staff members. The attentiveness and genuine kindness of the staff contribute significantly to the guest experience, enhancing the overall stay with efficiency and commitment to cleanliness.
Comfortable beds are another positive aspect, with many guests enjoying a restful night’s sleep thanks to the firmness and coziness of the bedding. Although some guests experienced issues with firmness or pillow quality, the general consensus is appreciation for the comfort provided.
Overall, Best Western Crossroads Inn offers a convenient and enjoyable stay characterized by its excellent location, commendable cleanliness, well-equipped rooms, satisfactory breakfast, comfortable beds, and exceptional staff service.
Nestled conveniently near Interstate 57, the Quality Inn & Suites Matteson enjoys praise for its prime location, providing easy access to highways and drawing visitors with its proximity to various dining and shopping options, as well as prominent concert venues. Guests frequently appreciate its accessibility and the quiet atmosphere, despite being close to major roadways and the hotel's pet-friendly policy enhances its appeal to many travelers.
Breakfast at the hotel receives mixed reviews. On the positive side, guests note the freshness, cleanliness and complimentary nature of the offerings. Many find the breakfast plentiful and the dining area well-maintained. However, others feel that the selection is limited, lacking variety and hot options and express concerns about inconsistent service and restocking.
The condition of the rooms has garnered varied reactions. Positive reviews commend the spaciousness, comfort and cleanliness of the rooms and beds. Yet, issues such as outdated decor, noticeable cigarette odors and instances of uncleanliness, particularly in bathrooms, detract from the overall experience for some guests. The general consensus indicates a need for improvement in room maintenance and housekeeping services.
Cleanliness is an area where the hotel falls short for numerous guests. Reports of dirty carpets, unpleasant odors and unclean linens and bathrooms are common, although there are some mentions of clean and pleasant stays. The overwhelming sentiment suggests a significant need for enhanced cleaning standards and upkeep throughout the property.
Experiences with the staff are mixed with many guests praising the friendliness and helpfulness of certain staff members, notably Ms. Kim at the front desk, who is frequently highlighted for her exceptional service. However, there are also numerous complaints about unprofessional and unfriendly behavior from some staff, as well as slow check-in processes and concerns about adequate training.
The beds at the hotel also receive mixed feedback. While many guests find them comfortable and praise the good quality pillows, others report issues with cleanliness, such as stains and smells and discomfort from the hardness or lumpiness of the mattresses. When the beds are in good condition, they contribute positively to the guests' overall comfort.
Overall, the Quality Inn & Suites Matteson near I-57 has several commendable aspects, including its location and some positive staff interactions, but it faces significant challenges in terms of cleanliness, breakfast variety and maintaining room standards.
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