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Summary of reviewsHoliday Inn Tacoma Mall by IHG offers a highly convenient and favorable location for travelers, with easy access to dining, shopping, and entertainment options due to its proximity to I-5. Despite some road noise, the clean, comfortable, and secure environment makes it an attractive choice for visitors looking to explore local attractions. Guests laud the hotel’s breakfast, highlighting the fresh, delicious made-to-order options and the friendly, attentive service. The dining experience continues to impress with the on-site restaurant, Toast to Toast, offering a diverse menu and a welcoming bar ambiance, often praised for excellent service by staff members like Laura.
The hotel rooms receive favorable feedback for their spaciousness, cleanliness, and modern conveniences, despite some areas being slightly dated. Guests appreciate the ongoing renovations and upscale updates. The hotel’s exceptional cleanliness, combined with well-maintained facilities, contributes to a relaxing stay, further enhanced by friendly and professional staff who prioritize guest satisfaction. The gym is well-kept, though it lacks some weights, and the pool's clean and inviting atmosphere is a hit among families and children.
Parking is accessible and secure, offering guests peace of mind, although the presence of a nearby comedy club can occasionally lead to limited space. The hotel caters excellently to families, providing kid-friendly amenities and spacious rooms that ensure comfort and convenience for all guests. Lastly, the beds are consistently described as exceedingly comfortable, often highlighted as a key feature contributing to restful sleep and a pleasant overall experience. Overall, the Holiday Inn Tacoma Mall by IHG stands out as a well-rounded, quality accommodation choice for travelers visiting Tacoma. Show more
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Hotel near Golf Courses
Allenmore Public Golf Course is just a quick drive away from this hotel. This provides direct and easy access to a well-known public golf facility for guests.
Family Friendly Hotel
This hotel is near the Tacoma Mall, offering shopping and dining options for families. It features amenities like a pool and on-site dining, enhancing the family experience.
Hotel with Parking
This hotel provides complimentary on-site parking for its guests, offering a clear and convenient advantage without any additional cost.
3-Star Hotel
Provides standard accommodations and amenities, suitable for a comfortable stay. Its location near the Tacoma Mall offers convenient access to shopping and dining options.
Hotel with Indoor Pool
This hotel features an indoor pool and hot tub for relaxation. It's conveniently located near the Tacoma Mall and offers complimentary Wi-Fi.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Heated Pool
Room Types
Standard King RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room offers air conditioning, soundproof walls, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Standard Room with Two Queen BedsOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room offers air conditioning, soundproof walls, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit has 2 beds.
Standard RoomProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Standard Queen RoomProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a seating area. The unit offers 1 bed.
Deluxe Twin RoomThe spacious twin room offers air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. This wheelchair accessible twin room features a tea and coffee maker, a seating area with a flat-screen TV and a roll-in shower. The unit offers 3 beds.
Standard Queen Room with Two Queen Beds and Mobility Accessible TubFeaturing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features air conditioning, soundproof walls, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Standard King Room with Mobility Accessible TubOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room offers air conditioning, soundproof walls, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit offers 1 bed.
King Studio SuiteThe unit offers 1 bed.
One-Bedroom Suite with Two Queen BedsThe unit offers 2 beds.
Studio Suite with Two Queen BedsThe unit offers 2 beds.
One-Bedroom King SuiteThe unit offers 2 beds.
Guest Reviews
7.8
Good
Location
The Holiday Inn Tacoma Mall boasts a highly convenient location for travelers, surrounded by a plethora of dining and shopping options, all easily accessible due to its proximity to I-5. Guests appreciate the ample secure parking and easy access to popular sites such as the Tacoma Glass Museum, Tacoma Dome, and major entertainment and waterfront areas. Its location near restaurants and the mall makes it a favorable choice for those seeking varied food options, especially for families with diverse tastes.
While guests find the convenience of being near the freeway advantageous for getting around, some have noted that it can lead to road noise and a less appealing surrounding area. Despite this, the hotel’s clean and comfortable setting, coupled with reasonable pricing and safe grounds, makes it a desirable spot for a good night’s sleep after taking advantage of nearby attractions, including a comedy club and local markets.
Overall, the Holiday Inn Tacoma Mall efficiently blends accessibility with notable amenities, providing a practical base for those visiting Tacoma, whether for leisure, shopping, entertainment, or business purposes.
Breakfast
The breakfast experience at Holiday Inn Tacoma Mall by IHG receives substantial praise from guests, with many noting its delicious and fresh offerings. The hotel restaurant provides a made-to-order breakfast that is both tasty and satisfying, featuring a diverse selection that guests appreciate. Families benefit from the kids-eat-free policy with a paid adult meal, which is considered reasonably priced. Service from the breakfast staff is frequently highlighted as exemplary, with special mention of employees who go above and beyond to make mornings pleasant and enjoyable. Guests also have the option to purchase breakfast tickets at a reduced price upon check-in, adding to the overall value. However, there are some points of concern, including limitations on free breakfast and breakfast voucher applicability. Despite these minor drawbacks, the breakfast is largely regarded as excellent, with an emphasis on quality and service.
Dinner
Holiday Inn Tacoma Mall by IHG offers a delightful dining experience that guests consistently praise. The on-site restaurant, Toast to Toast, serves fantastic food, with many recommending the club sandwich and single burger as standout options. The restaurant provides an excellent array of choices, making both breakfast and dinner meals highly satisfying. Guests appreciate the convenience and quality of having the restaurant and bar downstairs, allowing them to enjoy great meals without leaving the hotel.
The bar is another highlight, where patrons have enjoyed the welcoming ambiance and top-notch service. Notably, Laura, a member of the bar staff, receives glowing remarks for her exceptional hospitality. The dining team at the hotel is described as professional and helpful, consistently greeting guests with smiles and even remembering their coffee orders each morning. The option to dine late into the evening adds to the venue's appeal, making it a favored spot for both individuals and families seeking tasty and affordable meals.
Rooms
At Holiday Inn Tacoma Mall by IHG, guests generally have favorable feedback regarding the hotel rooms. Many visitors highlight the spaciousness and cleanliness, with rooms being described as large, spotless, and well-equipped. The updated accommodations feature modern conveniences such as device charging ports, comfortable beds, and blackout shades. The housekeeping team ensures rooms are tidy, adding to the overall comfort of the stay.
Despite some mentions of rooms being slightly dated in certain areas, the ongoing remodel seems to address these concerns, with recently revamped spaces receiving praise for their upscale bathroom designs and modern aesthetics. The hotel promotes a sense of security and quietude, allowing for a restful experience, especially with the outstanding quality of the beds. Staff are consistently noted for their professionalism and kindness, making check-in and check-out processes smooth and pleasant.
Moreover, the suites offer significant space, with clever layouts that separate sleeping areas from the living spaces, enhancing guest comfort. Amenities like mini refrigerators, microwaves, and Keurig coffee makers add convenience to any stay. Overall, a stay here promises a blend of functionality and comfort, making it a commendable choice for those visiting Tacoma Mall.
Beds
The guest reviews for Holiday Inn Tacoma Mall by IHG are overwhelmingly positive when it comes to the comfort of the beds. Visitors frequently describe the beds as exceptionally comfortable, with many noting the softness that led to some of the best nights of sleep they've ever experienced. Phrases like extremely comfortable, soft as a cloud, and the best nights sleep in a long time highlight the quality of the bedding experience. Guests also appreciated the pillows, describing them as perfect and ideal, contributing significantly to their restful nights. Despite any other concerns about amenities such as the pool or jacuzzi, the comfort of the beds remains a standout feature that guests consistently commend. This aspect of their stay left many visitors pleased and eager to highlight the comfort of the beds as a key aspect of their overall positive experience.
Cleanliness
Visitors to the Holiday Inn Tacoma Mall by IHG consistently highlight the exceptional cleanliness of the hotel. Guests appreciate the spotless rooms and well-maintained facilities, creating an inviting atmosphere for a relaxing stay. The hotel’s modern design, featuring newly renovated spaces, contributes to an overall sense of freshness and comfort. The staff receives glowing reviews for their friendliness and professionalism, enhancing the welcoming experience.
The hotel's amenities, such as a clean indoor pool and hot tub, provide a pleasant retreat for guests looking to unwind. A conveniently located restaurant and bar offer respectable lattes and a decent breakfast menu, further adding to the favorable impression of the property. Many guests note the spaciousness and comfort of their rooms, with convenient features like microwaves and mini fridges. Overall, the Holiday Inn Tacoma Mall stands out as a clean, comfortable, and well-serviced accommodation choice for travelers seeking both convenience and hospitality.
Staff
Holiday Inn Tacoma Mall by IHG receives consistent praise for its exceptional staff, who are renowned for their friendliness, helpfulness, and professionalism. Guests often highlight the efficient service provided by the front desk team and express appreciation for the personalized touch offered by specific staff members, such as Alfonso and Nancy, who go out of their way to make guests feel welcome. The accommodating nature of the staff is frequently noted, with many reviews mentioning their efforts to make guests comfortable and satisfied. The on-site restaurant staff, including the bartender, receive accolades for their impressive service and amiable demeanor. Overall, the hotel boasts a welcoming atmosphere where great customer service is prioritized, contributing to a pleasant experience for visitors.
Gym
The gym facilities at Holiday Inn Tacoma Mall by IHG receive high praise from guests, noted for their cleanliness and overall maintenance. Visitors frequently describe the gym as good and nice, highlighting the quality and condition of the cardio machines, despite the gym being missing some weights. The gym space is considered perfect for meeting typical workout needs, complemented by the weight room availability. Guests also appreciate other amenities such as the pool and hot tub, which add to a satisfying stay experience alongside the hotel's restaurant offerings. While some cleanliness issues are noted in other areas, the gym remains one of the standout features for health-conscious travelers.
Pool
The Holiday Inn Tacoma Mall by IHG offers a welcoming oasis for travelers, especially those with families, thanks to its standout pool and hot tub facilities. Guests have repeatedly highlighted the excellence of the pool area, noting its large size and indoor setting that makes it an attractive amenity for year-round enjoyment. Despite the occasional comment about the pool water being cold, visitors frequently praise the cleanliness and great condition of both the pool and hot tub, often describing them as being at a comfortable temperature. The facility's aesthetic appeal is enhanced by the beautiful pool and hot tub building, providing a cozy and inviting atmosphere. This hotel ensures that the pool and hot tub are available until 11 pm, providing added convenience for late-night relaxation. Overall, for those seeking a pleasant aquatic experience, this hotel offers a delightful retreat with its excellent pool and spa amenities along with the friendly staff.
Parking
The parking experience at Holiday Inn Tacoma Mall by IHG generally receives praise from guests, who appreciate the convenience of free and ample parking. The availability of spacious and secure parking, including a gated lot with security, offers peace of mind to travelers. Many guests find the parking area to be well-lit and conveniently close to freeway access, enhancing ease of arrival and departure. However, the presence of a nearby comedy club sometimes leads to limited parking spaces. While some guests noted incidents of attempted theft and pointed out that the hotel does not have security cameras in the parking lot, the overall sentiment highlights the accessibility and reassuring security measures present in the area.
Family
Holiday Inn Tacoma Mall by IHG offers a welcoming environment for families traveling with children. Guests consistently appreciate the kid-friendly amenities, including free breakfast for kids when dining with a paying adult, making meals both convenient and affordable. The spacious and comfortable rooms cater to families of various sizes, ensuring everyone has adequate space to relax. The friendly and attentive staff often make families feel right at home, contributing to an overall pleasant experience.
One standout feature is the pool, which is a hit with the younger guests, providing endless entertainment during their stay. The hotel proves to be a great stopover spot for those traveling with little ones, praised for its quiet, comfortable atmosphere and cleanliness. Many families find it an ideal location for a fun-filled family getaway. For those seeking a reliable and enjoyable stay with children, Holiday Inn Tacoma Mall seems to be a solid choice.
Yes, Holiday Inn Tacoma Mall by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Tacoma Mall by IHG.
No, Holiday Inn Tacoma Mall by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Tacoma Mall by IHG.