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Summary of reviewsCity Express by Marriott Tepotzotlán offers a compelling option for travelers seeking comfort and convenience. Its exceptional location allows easy access to both Tepotzotlán's cultural sights and major highways, making it ideal for leisure and business travelers alike. Guests frequently commend the hotel for its cleanliness, with well-maintained rooms and common areas contributing to a pleasant stay.
The staff's warm hospitality and dedication to service consistently enhance the experience, ensuring guests feel welcome and attended to throughout their visit. While breakfast receives mixed reviews, the included service offers a decent start to the day, with positives noted in attentive staff and good portion sizes.
Rooms are clean and comfortable, providing a restful environment, although some guests report minor issues like noise from the nearby highway. Beds, often highlighted for their comfort, add to this positive experience. Despite Wi-Fi connectivity issues being noted, the overall value and strategically positioned setting make it a reliable, straightforward choice.
For business travelers, City Express by Marriott Tepotzotlán caters well with convenient amenities and services, reinforcing its reputation as an efficient accommodation option. Its affordability and practicality are appreciated, making it a favored choice for short stays in the region. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
Queen RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Double Room with Two Double BedsThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Queen Suite with Sofa BedThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. In the kitchenette, guests will find a microwave. This suite features a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
8.4
Very Good
Location
The City Express by Marriott Tepotzotlán boasts an exceptional location that caters to both leisure and business travelers. Situated just a stone's throw away from the charming Magical Town of Tepotzotlán, the hotel provides an ideal base for exploring the area's cultural sights and attractions. Its strategic position next to the first toll booth heading towards CDMX-Qro makes it an excellent choice for those seeking easy and efficient access to major highways, whether traveling north to Querétaro or into Mexico City. This convenient accessibility is highlighted by its proximity to the Carretera Federal exit, allowing guests to swiftly leave the city and navigate the metropolitan area with ease. Despite being in a bustling area, the hotel offers quiet and comfortable rooms, ensuring a restful stay. The location proves advantageous for attending events and offers quick connections to local business zones or visits to Xochitla Park, making it suitable for various travel purposes. While the hotel’s vicinity may necessitate a car for dining options, it compensates with friendly staff, good hygiene measures, and a satisfying hot breakfast. Overall, its well-placed setting and efficient services make City Express by Marriott Tepotzotlán a compelling choice for visitors to the region.
Breakfast
The breakfast experience at City Express by Marriott Tepotzotlán receives mixed feedback from guests. Many reviewers appreciate the inclusion of breakfast, noting that it is decent and provides a satisfactory start to the day. Positive comments highlight the attentive staff and the good portions available, particularly mentioning that the buffet, when properly stocked, can exceed expectations. Guests also enjoy the pastries and are pleased with the varied, albeit simple, options like eggs and chilaquiles occasionally being offered.
However, several guests express dissatisfaction with certain aspects. The temperature and variety of the food are commonly mentioned drawbacks, with some finding the breakfast too repetitive and bland. Availability can also be an issue, as popular items tend to run out quickly, causing inconveniences. Concerns about cleanliness and organization in the breakfast area have been noted, especially when hosted in temporary locations during renovations.
Overall, while there are aspects of the breakfast that guests enjoy, there is notable room for improvement in variety, organization, and consistent availability.
Rooms
City Express by Marriott Tepotzotlán offers rooms that, while varying in size, are consistently praised for their cleanliness and comfort. Guests appreciate the comfortable beds and pillows, which contribute to a restful stay. The hotel is recognized for its clean and well-organized rooms, with attention to maintaining a tidy environment. Despite some reports of minor issues like lighting and occasional odors, the rooms are generally viewed as meeting basic needs efficiently. The property is noted for its convenient location beside the highway, though this leads to slight noise that might affect very light sleepers. Guests find good value for the price, making it a practical choice for short stays. Overall, City Express provides a satisfactory experience, combining essential amenities with cleanliness and comfort at an affordable rate.
Beds
At City Express by Marriott Tepotzotlán, guests repeatedly find the beds to be a highlight of their stay, frequently mentioning comfort as a key attribute. Many visitors praise the beds for being very comfortable, contributing to a restful night's sleep. The pillows are often highlighted as soft and equally comfortable, complementing the beds perfectly. The overall comfort of the rooms is emphasized, adding to the pleasant experience of staying at the hotel.
However, not all feedback is entirely positive. Some guests report that the beds can be hard or smaller than expected and some find the mattresses old, which may detract from the comfort. Additionally, a few guests describe the pillows as flimsy or uncomfortable, impacting their ability to rest fully. Despite these occasional critiques, the consensus leans towards a positive stay, assisted by clean and spacious rooms. In general, the comfortable bedding arrangements and good service at the reception and front desk make for an enjoyable experience at City Express by Marriott Tepotzotlán.
Cleanliness
City Express by Marriott Tepotzotlán receives commendations for its cleanliness and well-maintained facilities, ensuring guests experience a comfortable and inviting stay. Visitors appreciate the clean and comfortable rooms, which contribute to a pleasant atmosphere. The common areas also stand out for their cleanliness, enhancing the overall experience of the hotel's ambiance. Guests highlight the consistent quality of service, complimenting the friendly and efficient staff who are attentive to cleanliness and security. The hotel's location is favored by those traveling for business in the industrial area, and it meets expectations for various events, such as family gatherings. Despite these positives, some guests report occasional shortcomings, such as the need for improved attention to certain areas, like carpets and bathrooms. Overall, the cleanliness and warm service are pivotal elements that uphold the reputation of the hotel.
Staff
Guests of City Express by Marriott Tepotzotlán frequently commend the hotel’s staff for their warm hospitality and outstanding service. The team is consistently described as friendly, attentive, and professional, with many instances of staff members going above and beyond to meet guests' needs. Reception services are particularly praised for their efficiency and welcoming demeanor, making check-ins a smooth experience. The security staff is noted for their kindness, contributing to a safe and pleasant stay. While there are occasional mentions of less favorable interactions, particularly in the brunch area, these are exceptions to the overwhelmingly positive feedback. Overall, the hotel staff’s dedication to service enhances the comfort of the clean and well-maintained facilities, leaving guests impressed and inclined to return.
Wi-Fi
City Express by Marriott Tepotzotlán offers a convenient location for travelers, though its Wi-Fi connectivity appears to be a common area for improvement. While there are some guest reviews that hint at satisfactory experiences with the Wi-Fi service, a recurring concern is noted regarding its reliability. Many guests have expressed difficulties in connecting to the network, both on mobile devices and laptops, indicating issues with sign-in credentials and connectivity. The signal strength often seems weak, leading to slow speeds and regular disconnections, particularly in the rooms. Overall, the Wi-Fi service at the hotel seems to require attention to ensure a more seamless internet experience for its guests.
3 Star
City Express by Marriott Tepotzotlán offers a straightforward yet satisfactory experience for travelers seeking affordability and practicality. The hotel might show its age, but it maintains a clean and well-kept environment, positioned conveniently for guests. Ideal for short stays, the hotel provides comfortable and tidy rooms that meet the basic needs of travelers. Guests consistently appreciate the excellent value for the cost, especially with the inclusion of a simple yet pleasing buffet breakfast. Service is noted as good, contributing to the overall comfortable experience. While it is a low-cost option, it stands out as a reliable choice in its area, fulfilling the essential requirements for a pleasant stay without excess.
Business
City Express by Marriott Tepotzotlán stands out as a practical and efficient choice for business travelers visiting Tepotzotlán. Strategically located, the hotel offers convenient access for those with business commitments in and around the area, providing a seamless option for professionals seeking to minimize travel time in one of the continent's largest cities. Its functional design caters well to business needs, featuring amenities such as a conference room and a business center that enhance its appeal for corporate guests.
The hotel is praised for its value-price ratio, making it an excellent pick for budget-conscious travelers without compromising on comfort. Visitors consistently find the accommodations suitable with acceptable comfort levels in the rooms. The property's emphasis on ensuring peace of mind and safety further reinforces its standing as a reliable choice for business trips.
City Express by Marriott Tepotzotlán also offers transportation to downtown, providing a convenient option not only for business travelers but also for those looking to explore the local area. Additionally, the positive reception and hospitality upon arrival enhance the overall guest experience, leaving a favorable impression for those attending events or having other commitments in Tepotzotlán. Overall, it is a fitting choice for business people needing efficient accommodation in the region.
No, City Express by Marriott Tepotzotlán doesn't have any pool.
No, a spa isn't available at City Express by Marriott Tepotzotlán.
No, City Express by Marriott Tepotzotlán doesn't allow dogs.
Yes, parking facilities are available at City Express by Marriott Tepotzotlán.
Yes, City Express by Marriott Tepotzotlán has a gym.