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Summary of reviewsThe Red Roof Inn Kalamazoo West - Western Michigan U receives commendable praise for its prime location, situated conveniently near Western Michigan University. Guests appreciate the proximity to key local attractions and a variety of dining and shopping options, enhancing the overall experience through accessibility and convenience. Despite its closeness to the interstate, the hotel's environment remains peaceful and clean, offering a quiet atmosphere ideal for both leisure and business visitors.
Room reviews present mixed experiences; however, many guests enjoy the spaciousness and cleanliness of certain rooms, appreciating amenities like fridges and comfortable beds. While some accommodations are cozy and well-maintained, the hotel faces challenges with other rooms, where issues such as stains, unpleasant odors, and maintenance lapses have been noted.
Cleanliness similarly receives varied feedback. While several guests find clean and comfortable spaces, others encounter problems such as stained bed linens, unpleasant smells, and insufficient housekeeping. The property's age shows in needing renovation and maintenance, underscoring the need for improvements in certain areas.
The staff at the inn is largely praised for their friendly and professional demeanor. Guests frequently highlight positive interactions with the team, particularly the front desk, appreciating their welcoming nature and efficient handling of occupancy issues. Management has been acknowledged positively, further enhancing the guest experience through supportive service.
Bed reviews echo a similar pattern of diverse feedback. Many guests enjoy spacious and comfy beds, while some report concerns with worn-out mattresses and stained bedding. Addressing consistency and maintenance could enhance guest satisfaction in this area.
In summary, the Red Roof Inn Kalamazoo West - Western Michigan U stands out for its strategic location and friendly staff, though it presents mixed experiences regarding room quality and cleanliness. Improvements in these areas could further elevate guest satisfaction.
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