Shinjuku City Hotel N.U.T.S Tokyo

Tokyo 35.68976100, 139.71072700 , Shinjuku-ku, Shinjuku 1-16-5 (Show on Map)
7.8
Good


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Summary of reviewsShinjuku City Hotel N.U.T.S Tokyo is highly praised for its exceptional location, catering well to both tourists and business travelers. Nestled in a quiet part of Shinjuku, it offers easy access to key transport links, including Shinjuku Gyoenmae Subway Station just a two-minute walk away. Three train stations are within a ten-minute walk, facilitating effortless city navigation. The local area is replete with dining options, convenience stores and the serene Shinjuku Gyoen National Garden, making it an ideal base for exploring Tokyo's vibrant attractions.

Guests appreciate the hotel's spacious rooms, a rarity in Tokyo with large, immaculate bathrooms and some featuring luxurious amenities like deep bathtubs and jacuzzis. The modern and stylish design, combined with high levels of cleanliness and functional amenities, provides a comfortable and inviting stay. Many visitors also commend the additional amenities such as high-quality in-room coffee and access to Netflix, enhancing the overall experience.

The hotel's breakfast service received mixed reviews. Some guests enjoyed the convenience of room-delivered meals featuring a variety of sweet and savory options, though others felt the offerings were insufficient and overpriced. Nevertheless, the hotel's prime location offers numerous alternative dining options nearby, ensuring guests have plenty of choices for their morning meals.

A standout feature of Shinjuku City Hotel N.U.T.S Tokyo is its friendly, helpful staff, frequently praised for their warmth and attentiveness. The staff's ability to communicate effectively in English is particularly appreciated by international travelers, ensuring a comfortable and welcoming experience. Instances of staff going above and beyond to assist guests, including providing local dining recommendations and addressing special dietary needs, further elevate the hotel's service.

While the Wi-Fi connectivity received mixed feedback with some guests experiencing strong, reliable signals and others encountering weak, intermittent connections, overall satisfaction with internet access was varied.

The hotel is also noted for its family-friendly amenities, offering spacious rooms that comfortably accommodate families. Features like multiple beds, separate bath and toilet areas and the provision of cots make it a convenient choice for those traveling with children. However, minor maintenance issues were occasionally mentioned.

Accessibility features at the hotel are commendable with spacious, barrier-free rooms and bathrooms suitable for guests using wheelchairs. Despite some constraints, such as stairs making certain family rooms less accessible, the hotel's design generally supports ease of movement for disabled guests.

Overall, Shinjuku City Hotel N.U.T.S Tokyo's central yet tranquil location, coupled with cleanliness, spacious rooms and outstanding staff service, make it a favored accommodation choice for visitors to Tokyo.
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Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

Accessible Hotel

Room Types
Standard Single Room Room includes a flat-screen satellite TV, refrigerator and en suite bathroom. Guests can wake up with tea or coffee. Standard single room cannot accommodate an extra bed.

Standard Double Room This room includes a chair. Room includes a flat-screen satellite TV, refrigerator and en suite bathroom. Guests can wake up with tea or coffee. Standard double room cannot accommodate an extra bed.

Standard Double Room with Extra Bed This room includes a double bed and an extra bed. Room includes a flat-screen satellite TV, refrigerator and en suite bathroom. Guests can wake up with tea or coffee.

Standard Twin Room Room includes a flat-screen satellite TV, refrigerator and en suite bathroom. Guests can wake up with tea or coffee. Standard twin room cannot accommodate an extra bed.

Comfort Triple Room Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned triple room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view. The unit has 3 beds.

Deluxe Family Room Featuring free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a bidet. This family room is air-conditioned and has a seating area with a flat-screen TV, tatami, soundproof walls, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed and 2 futons.

Superior Family Room Offering free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned family room offers a flat-screen TV, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view. The unit has 4 beds.

Guest Reviews
7.8
Good
Location
Shinjuku City Hotel N.U.T.S Tokyo boasts an exceptional location that appeals to both tourists and business travelers alike. Its proximity to key transport links, including Shinjuku Gyoenmae Subway Station just a 2-minute walk away, makes it incredibly convenient for navigating Tokyo. The hotel is situated in a quiet area of Shinjuku, offering a peaceful retreat while still being close enough to the city's vibrant nightlife and main attractions. Guests appreciate the easy access to three train stations within a 10-minute walk, making journeys around the city effortless.

The local neighborhood is replete with numerous dining options, including izakayas, cafes and restaurants, which are well-regarded by visitors. The vicinity also includes essential conveniences like pharmacies and convenience stores. The nearby Shinjuku Gyoen National Garden offers a serene escape and is especially spectacular during cherry blossom season.

Guests consistently highlight the central yet tranquil location of the hotel, allowing for restful nights while being a stone's throw from the action-packed areas of Shinjuku. The hotel is well-received for its cleanliness and friendly staff, adding to the overall excellent experience reported by those who stay there.

Breakfast
Shinjuku City Hotel N.U.T.S Tokyo offers a breakfast experience that has garnered mixed reviews from its guests. Some visitors appreciated the convenience of having breakfast delivered directly to their rooms, describing it as pleasant and satisfying with a variety of both sweet and savory choices. The warm breakfast with eggs was particularly highlighted as a good start to the day.

However, others felt that the breakfast, often just a piece of bread with minimal accompaniments, was insufficient and overpriced. The option of adding breakfast for an additional fee also didn't meet all guests' expectations with some finding the cost to be too high for what was provided.

Despite this, the hotel's location compensates for the breakfast shortcomings with numerous dining options and convenience stores like Family Mart nearby, ensuring that guests have plenty of alternatives for their morning meal. Additionally, the proximity to Shinjuku Gyoen adds convenience for those who wish to explore local breakfast spots and sights.

Rooms
Shinjuku City Hotel N.U.T.S Tokyo boasts impressively spacious rooms, especially considering the typical size constraints found in Japanese accommodations. Many guests were pleasantly surprised by the ample space, which allowed for comfortable movement around the beds and convenient accommodation for families with the ability to spread out suitcases. The bathrooms are notably larger than typical for the region with some rooms featuring deep bathtubs and even jacuzzi options, adding a touch of luxury to the stay.

Cleanliness is consistently highlighted with guests finding the rooms and bathrooms immaculate and well-maintained. The hotel's modern and stylish room design, combined with clean, functional amenities, contributes to a comfortable experience that exceeds the usual expectations for a two-star hotel.

Situated close to transport links and within walking distance to the Shinjuku shopping district, the hotel's location is another positive aspect. Guests appreciated the ease of access to metro stations and the proximity to local attractions. Additional amenities like high-quality coffee for brewing and access to Netflix add to the overall convenience and enjoyment of the stay.

While the hotel primarily serves as a good base for exploring the city rather than a place to lounge, its spacious, well-equipped rooms and kind, helpful staff make it an excellent choice for travelers looking for comfort and practicality in a prime Tokyo location.

Beds
Shinjuku City Hotel N.U.T.S Tokyo offers a mixed experience when it comes to its bedding. While several reviews highlight the beds as very comfortable and supportive, there are notable mentions of beds and pillows being hard or uncomfortable. Some guests found the mattress nice and the bedding comfortable, adding that the beds are comfy. However, issues such as stiffness, flat and hard pillows and bedding not providing adequate comfort were also pointed out. The double bed size received a positive nod for being larger than expected, contrasting with the critique of the second bed, which was described more like a lounge bench. The hotel's room space and the pleasant, spacious bathrooms, particularly those equipped with jet tubs, add a favorable touch to the stay. Overall, although comfort levels vary, the hotel provides some commendable aspects, especially in terms of room and bathroom amenities.

Cleanliness
Shinjuku City Hotel N.U.T.S Tokyo stands out for its impressive cleanliness, frequently highlighted by guests who have stayed there. Visitors commonly note that rooms are consistently clean with no odors and a refreshing atmosphere. The hotel maintains high standards of hygiene with daily thorough cleaning and towel replacement, ensuring rooms feel fresh each day.

Guests appreciate the spaciousness of the bathrooms with some mentioning the large shower areas and ample space for comfort. The rooms themselves are often described as both clean and functional, providing a cozy yet efficient environment for travelers. Amenities like the fridge and Netflix add to the convenience, making it a pleasant place to stay.

Though the hotel primarily serves as a base for exploring the city rather than a place to linger, its cleanliness and strategic location close to the station make it a favored choice. The hotel's clean environment, coupled with helpful and kind staff, leaves a positive impression on most guests, contributing to its reputation as a reliable and tidy accommodation option in bustling Tokyo.

Staff
When it comes to customer service, Shinjuku City Hotel N.U.T.S Tokyo shines through based on numerous guest reviews. Guests consistently highlight the friendliness and helpfulness of the staff as a standout feature. Visitors appreciated the warm and kind demeanor of the team, often noting that the staff were not only accommodating but also extremely attentive and courteous.

The ability of the staff to speak and understand English was frequently mentioned as a significant plus, providing great assistance and comfort to international travelers. This bilingual capability was not just functional but enhanced the overall service experience, making guests feel well taken care of.

It was evident that each interaction with the staff left a positive impression; from the front desk to other hotel areas, the staff's cheerful and kind approach was noted as very comforting. Guests detailed instances where staff members went out of their way, such as guiding them to their rooms, explaining hotel amenities and even pointing out nearby vegan restaurants.

Amid the overwhelmingly positive feedback, a few guests felt that there was room for improvement in staff attitudes and response times. However, these comments were far outnumbered by the praise for the staff's pleasant, thorough and smooth service.

In sum, the emphasis on the friendly and accommodating nature of the team at Shinjuku City Hotel N.U.T.S Tokyo stands out, making it a memorable and welcoming place for travelers.

Wi-Fi
The Wi-Fi experience at Shinjuku City Hotel N.U.T.S Tokyo received mixed feedback from guests. On the positive side, several guests mentioned good internet connection and satisfactory Wi-Fi speeds with some noting that their web conferences went smoothly without any stress. However, there were numerous complaints highlighting weak signals, slow speeds and frequent disconnections. Some guests faced difficulties logging in due to unhelpful employees or missing login information. Issues with Wi-Fi in the annex and the need to rent a router were additional concerns. Despite some favorable comments, overall reliability of the Wi-Fi proved inconsistent for many visitors.

Family
Shinjuku City Hotel N.U.T.S Tokyo is a promising choice for families traveling with kids. The hotel offers spacious family rooms, some styled with tatami mats, which comfortably accommodate families of up to four. What parents will particularly appreciate is the thoughtful room design featuring multiple beds and separate bath and toilet areas, which ease the morning routines when traveling with little ones. Additionally, the provision of cots is a rare convenience that families can enjoy.

The friendly and accommodating staff contribute positively to the overall stay, assisting with special dietary needs and even providing thoughtful touches for kids. The hotel’s excellent location near the metro station and convenient stores translates to less hassle and more comfort after a day exploring Tokyo.

However, it's worth noting that while the rooms are generally clean and comfortable, some minor maintenance issues like ceiling holes, which might look like bugs at night, could unsettle children. Despite this, the combination of generous space, strategic location and family-friendly amenities makes it an appealing option for those traveling with kids.

Accessible
Shinjuku City Hotel N.U.T.S Tokyo offers commendable accessibility features, especially for guests using wheelchairs. The accessible rooms are relatively spacious with ample space, making them suitable for wheelchair users. The rooms and bathrooms are designed barrier-free, providing ease of movement. Guests appreciated the spacious family-friendly rooms, although some noted that they are not accessible due to stairs. The hotel's location is convenient with a nearby station exit equipped with a lift. While the hotel is generally friendly for families with ample room for luggage, it might not be convenient for baby carts. Overall, the combination of accessible rooms and facilities makes it a suitable choice for guests with disabilities.


No, Shinjuku City Hotel N.U.T.S Tokyo doesn't have any pool.

No, a spa isn't available at Shinjuku City Hotel N.U.T.S Tokyo.

No, Shinjuku City Hotel N.U.T.S Tokyo doesn't allow dogs.

Yes, parking facilities are available at Shinjuku City Hotel N.U.T.S Tokyo.

No, Shinjuku City Hotel N.U.T.S Tokyo doesn't have a gym.

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