Tokyo, Ota-ku Nishikōjiya 2-10-1435.559588,139.737697(Show on Map)
8.9
Excellent
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Universal Haneda offers a highly favorable lodging experience with a blend of strategic location, comfort and exceptional service, particularly suitable for travelers prioritizing proximity to Haneda Airport. The hotel's locale provides seamless connections to public transportation with bus stops nearby and a manageable walking distance to Otorii train station. Surrounded by a selection of convenience stores, supermarkets and a few casual restaurants, it ensures all guest needs are readily met. The peaceful residential neighborhood offers a tranquil atmosphere ideal for teleworking or for those looking to avoid the hustle and bustle of central Tokyo, although it does require a longer commute to popular tourist destinations.
The rooms at Universal Haneda are a standout feature, praised for their spaciousness, cleanliness and modern amenities which resemble well-furnished apartments rather than traditional hotel rooms. Equipped with kitchenettes, large refrigerators and separate bathroom facilities, the rooms offer a homely and comfortable environment for both short and extended stays. The presence of balconies and security features enhances the overall guest experience.
Cleanliness is a notable strength, consistently highlighted by guests who commend the spotless state of the rooms and common areas. The diligent housekeeping and well-maintained facilities render the hotel a welcoming and hygienic place to stay.
Universal Haneda's staff are frequently praised for their friendliness, professionalism and exceptional customer service. The team goes above and beyond to ensure guest satisfaction, providing detailed explanations, assisting with luggage and accommodating late check-ins. This high level of hospitality significantly enhances the overall guest experience.
The complimentary Wi-Fi generally meets guest expectations with stable and fast connections, although there are occasional reports of slow speeds and minor stability issues. While the TV's lack of direct Wi-Fi connectivity was noted by some, the majority found the internet service satisfactory.
The beds receive mixed feedback with a notable number of guests finding them exceptionally hard and uncomfortable, alongside thin and soft pillows. Some guests experienced discomfort and suggested improvements for a more restful stay.
In summary, Universal Haneda is an excellent choice for travelers seeking convenient, clean and comfortable accommodation near Haneda Airport, complemented by a high level of service and amenities.
Cheap
Room Types
ApartmentThe air-conditioned apartment has 1 bedroom and 1 bathroom with a bath and a shower. Guests can make meals in the fully equipped kitchen that features a refrigerator, kitchenware and a microwave. Boasting a terrace with city views, this apartment also offers a wardrobe and a flat-screen TV. The unit has 2 beds.
Deluxe Family ApartmentThe air-conditioned apartment has 1 bedroom and 1 bathroom with a bath and a shower. Guests can make meals in the kitchen that is fitted with a refrigerator, kitchenware and a microwave. Boasting a terrace with city views, this apartment also offers a wardrobe and a flat-screen TV. The unit has 2 beds.
Deluxe ApartmentThe air-conditioned apartment features 1 bedroom and 1 bathroom with a bath and a shower. Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, kitchenware and a microwave. Featuring a terrace with city views, this apartment also provides a wardrobe and a flat-screen TV. The unit offers 2 beds.
Premium Family ApartmentThis apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. A kitchen equipped with a refrigerator, kitchenware and a microwave is available for cooking and storing food. Featuring a terrace with city views, this apartment also provides air conditioning and a flat-screen TV. The unit offers 3 beds.
Triple RoomA kitchen equipped with a refrigerator, kitchenware and a microwave is available for cooking and storing food. This air-conditioned triple room features a desk, a terrace, city views and a private bathroom. The unit offers 2 beds.
About Universal Haneda
Registry or License or Notification Number: 30健生発第10940
Guest Reviews
8.9
Excellent
Review Summaries
Location
Universal Haneda boasts a strategic location that is particularly advantageous for travelers utilizing Haneda Airport with a taxi fare of just 2100 yen offering an expedient transfer. The hotel is skirted with an assortment of convenience stores, supermarkets and shopping areas that enhance the comfort and needs of the guests, making it a quiet yet practical choice.
Bus stops are very proximate, enabling straightforward access to public transport. While the nearest train station, Otorii, is within a 10-15 minute walk, several guests appreciated the direct and accessible bus services that link the hotel to both the airport and metro stations.
The locale, characterized by a peaceful and quiet neighborhood, affords an escape from the frenetic pace of central Tokyo. However, it's worth noting that the walking distance from train stations, while manageable, might be slightly burdensome for those with heavy luggage or during inclement weather. Supermarkets and convenience stores, including 24-hour options like Family Mart and 7-Eleven, are within a brief walking distance, adding a layer of convenience for short-term and extended stays alike.
Despite being a bit remote from Tokyo's main tourist attractions and city center, guests found the surroundings pleasant for local shopping and dining, enhanced by a few nearby casual restaurants. The serene atmosphere renders it suitable for teleworking or for those needing a locale close to Haneda Airport, yet it requires a longer commute for those aiming to delve into downtown Tokyo.
Overall, Universal Haneda's locale is ideal for travelers prioritizing proximity to Haneda Airport, supplementing ease with a quiet residential ambiance and a variety of nearby amenities.
Rooms
The rooms at Universal Haneda have garnered numerous positive reviews for their cleanliness, spaciousness and well-maintained facilities. These rooms feel more like well-furnished apartments rather than typical hotel rooms, providing a homely atmosphere and essential amenities for a comfortable stay. The spaciousness of the rooms with ample space and large refrigerators, is frequently praised, setting them apart from other accommodations in Japan. Guests appreciate the modern and updated interior with clean and cozy rooms often mentioned.
The inclusion of small kitchens and kitchenettes, complete with utensils and cooking amenities, is a standout feature, making it convenient for guests who prefer to prepare their own meals. The separate bathroom and toilet facilities add to the convenience and comfort and the presence of balconies that allow sunlight to fill the rooms enhances the staying experience. Additionally, the rooms are fitted with security features such as double locks, which assures guests of their safety.
Despite some comments about smaller rooms for larger groups, the overall feedback highlights the thoughtful layout and decoration, making the rooms feel spacious and inviting. The availability of a laundry area, smooth check-in process and helpful staff further contribute to a positive guest experience.
In summary, Universal Haneda offers modern, clean and spacious apartment-style rooms equipped with all necessary facilities, making it an excellent choice for travelers seeking both comfort and convenience.
Beds
Guests at Universal Haneda have expressed diverse opinions regarding the hotel's beds. A noticeable number of reviews highlight the beds as being exceptionally hard with terms like "rock hard" and "firmest beds" frequently used. Some guests reported experiencing discomfort, such as waking up with pain or finding the beds too short for taller individuals, leading to cold feet at night.
There were also comments about the pillows, often described as being too thin and soft with only one provided per person. This sometimes led to neck aches and several guests recommended requesting additional pillows or blankets to enhance comfort.
Despite these concerns, there were a few positive mentions of the beds being comfortable and the mattresses hitting a balance of firmness for a few individuals. Most reviews, however, leaned towards the need for improvement in bed softness and overall sleeping quality to ensure a more restful stay.
Cleanliness
Universal Haneda has consistently garnered positive feedback for its exceptional cleanliness from guests. The rooms are frequently described as extremely clean, spacious and comfortable with many guests praising the diligent housekeeping and the spotless state of both private and common areas. The hotel's modernity and well-maintained facilities make it a comfortable and welcoming place to stay.
The amenities provided are comprehensive and well-organized, which adds to the guests' overall satisfaction. Additionally, the apartments are noted for their cleanliness, spaciousness and well-kept bathrooms. The property consistently receives recognition for being super clean, tidy and hygienic, enhancing the overall atmosphere and comfort.
Guests also found the surrounding neighborhood clean and convenient with easy access to nearby stores and public transportation. Despite minor criticisms such as occasional updates being needed or slight odors in the bathroom, the overall sentiment is largely positive, emphasizing the hotel's commitment to cleanliness and guest comfort. Universal Haneda stands out as a clean, quiet and highly recommended option for travelers seeking a well-maintained accommodation.
Staff
Universal Haneda hotel consistently receives rave reviews for its exceptional staff. Guests frequently highlight the friendliness and helpfulness of the personnel, describing them as, courteous and professional. Many note that staff members go above and beyond, staying late to accommodate late check-ins, providing detailed explanations and assisting with luggage.
The reception and front desk staff are frequently praised for their efficiency, kindness and willingness to assist with any issues or questions, often communicating effectively in English and even Chinese. It's evident that the level of hospitality offered by Universal Haneda's staff is highly commendable with guests often feeling like family and receiving five-star service.
In addition to their attentive service, the staff is known for their reliable information and proactive assistance, whether it's in lending amenities or helping to plan a surprise. Management also receives high marks for their friendly and supportive demeanor, ensuring a welcoming atmosphere throughout the hotel.
Overall, the staff at Universal Haneda is described as embodying the true spirit of Japanese omotenashi, providing a high level of customer service that significantly enhances the guest experience.
Wi-Fi
Universal Haneda offers complimentary Wi-Fi that generally meets the needs of its guests with stable and fast connections noted by multiple reviewers. Many found the internet to be of good quality and stress-free, ideal for those who require reliable connectivity throughout their stay. Personal, room-specific Wi-Fi is available, ensuring stronger and more private internet access for each guest.
However, some guests did experience occasional slow speeds and minor stability issues, which impacted activities like streaming videos. Additionally, the TV in the rooms does not support direct Wi-Fi connectivity, requiring an HDMI connection for internet-based TV usage, which some found less convenient.
Despite these minor challenges, the majority of guests seemed content with the Wi-Fi service provided, highlighting its satisfactory performance during their stay.
FAQ
No, Universal Haneda doesn't have any pool.
No, a spa isn't available at Universal Haneda.
No, Universal Haneda doesn't allow dogs.
No, parking facilities aren't available at Universal Haneda.
