Toluca, Calle Mariano Matamoros 101 No. 10119.290091,-99.656279(Show on Map)
7.3
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Rex offers a strategically advantageous location in the heart of Toluca, making it a practical choice for visitors wishing to explore the city's vibrant downtown. Guests frequently praise its central location, which places them within easy walking distance of the city's key attractions, shops, and cultural sites, facilitating an immersive experience in Toluca. The proximity to the main square and ease of access to nearby amenities is a significant advantage, with added commendation for the hotel's cleanliness and value for money relative to its prime positioning.
The service at Hotel Rex consistently receives high marks, with the staff, notably Ms. Miryam, lauded for their friendliness, attentiveness, and helpfulness in providing local recommendations. This attentive service contributes positively to the overall guest experience, although some reviews note occasional issues with staff commitments.
Room reviews at Hotel Rex are diverse, with several guests appreciating the thorough cleanliness and satisfactory room conditions. However, there are notable concerns regarding the size of the rooms and bathrooms, uncomfortable mattresses and pillows, outdated furnishings, maintenance issues, and occasional misalignment with promotional depictions.
Cleanliness is generally a strong point, with many guests finding the hotel to be well-maintained. Nevertheless, isolated reports of dirty sheets and neglected areas suggest inconsistencies. Some guests face challenges with the hotel's free wifi, citing unreliable connectivity and limited outlets for charging devices, although others report excellent internet access that enhanced their stay.
Despite the absence of on-site breakfast options, the nearby dining establishments partially compensate for this gap. Feedback on the beds is mixed, with some guests finding them comfortable and others pointing out issues like hardness, odors, and hygiene concerns, hinting at variability in experience.
Overall, Hotel Rex provides an attractive stay for those prioritizing location and service, though improvements in room comfort and amenities would benefit future guests.
Cheap
Located in Toluca, Hotel Rex offers budget-friendly accommodations. Its central location provides easy access to the city's attractions.
Room Types
Quadruple RoomThis quadruple room has a seating area, a wardrobe and a TV with cable channels. The unit has 2 beds.
King RoomThe double room offers a seating area and a wardrobe. The unit has 1 bed.
Guest Reviews
7.3
Good
Review Summaries
Location
Nestled in the heart of Toluca, Hotel Rex boasts an enviable and exceptionally central location, which is frequently highlighted by its guests. This prime positioning places travelers within effortless reach of the city’s key attractions, making it an ideal base for exploring Toluca’s vibrant downtown, including the iconic Portales, shops, restaurants, and cultural spots. The convenience of being steps away from major sites allows visitors to easily stroll to key points of interest, ensuring that everything is at hand without the need for transport. Guests frequently express satisfaction with the proximity to the main square and the ease of access to various amenities. This superb centrality is complemented by the hotel’s good service, with friendly and attentive staff consistently noted as enhancing the overall stay experience. While the location shines as a standout feature, further positive mentions include cleanliness and the value for money relative to its central setting. Hotel Rex stands out as a practical choice for those looking to immerse themselves in what Toluca has to offer, with location being its strongest appeal.
Breakfast
Hotel Rex, while praised for its excellent location near popular dining spots and local attractions, does not offer breakfast service to its guests. The absence of breakfast stands out in guest feedback, with many noting the lack of even basic offerings such as coffee or water in the morning. Despite the convenience of nearby restaurants, the inclusion of an on-site breakfast option or a simple coffee service could enhance the overall guest experience.
Rooms
Hotel Rex presents a contrast between expectations and reality, particularly when it comes to its rooms. Many guests have expressed satisfaction with certain aspects, highlighting rooms that are perceived as unbeatable and noting that the cleaning is commendably thorough. However, these positive experiences are overshadowed by recurring concerns. A significant number of guests find the rooms to be small, with several mentioning uncomfortable mattresses and pillows. Bathrooms are frequently described as very small, with issues such as water leaks, fluctuating shower temperatures, and lack of amenities.
The condition of the furniture and linens seems outdated compared to the promotional photos, with noticeable differences in appearance. Maintenance issues are also prevalent, like broken faucets and malfunctioning televisions. Furthermore, some guests felt misled by the promotional materials, as the rooms did not meet the advertised standards. Overall, while there are some redeeming features, the consensus indicates a need for substantial improvements in both comfort and upkeep to enhance the guest experience.
Beds
Hotel Rex receives mixed feedback when it comes to the comfort and condition of its beds. While some guests have found the beds to be very comfortable, even cozy, there are frequent mentions of beds being hard and uncomfortable, with some even comparing them to stones. There are reports of mattresses being old and pillows being smelly or very uncomfortable. Issues with cleanliness have also surfaced, with some guests noting stains, odors, and even hair on the bedspreads.
Despite these concerns, a few guests found the beds to be accommodating for a good night's sleep, especially when the purpose is simply to rest overnight. Instances of maintenance issues have been mentioned, such as dirty and itchy beds, which detract from the overall experience. The condition of the beds varies, suggesting an inconsistency in quality across different rooms. Travelers considering a stay might want to inquire about any recent updates or room renovations to ensure a more comfortable experience.
Cleanliness
Hotel Rex seems to offer a mixed experience when it comes to cleanliness and overall guest satisfaction. Many reviewers commend the hotel for its excellent cleanliness, noting that the rooms, bathrooms, and facilities are very clean and comfortable. Some guests also highlight the warm water in the shower and spotless hallways. The hotel is praised for its wonderful location, being centrally situated with convenient access to public transportation. The attention given by the staff is frequently mentioned as attentive, friendly, and willing to support guests.
On the other hand, there are mentions of cleanliness issues such as dirty sheets, stains on blankets, and some areas reportedly being neglected. Mixed reviews also point to a few dated and worn aspects of the hotel, like the small bathrooms, absence of an elevator, and some more minor inconveniences that detract from the overall experience. However, the combination of a central location, affordable pricing, and amiable service does present Hotel Rex as a practical option for travelers, especially for a short stay.
Staff
Hotel Rex receives high marks for its outstanding service, with numerous guests praising the staff for their friendliness and attentiveness. The reception team is often highlighted for providing excellent service and helpful recommendations, particularly Ms. Miryam, who is noted for her guidance on local attractions and regional cuisine. The hotel's central location is frequently mentioned as a positive aspect, making it convenient for guests to access shopping and sightseeing areas. While a couple of reviews mention issues with staff promises and unhelpfulness, these are outliers in the generally positive reviews. Overall, guests appreciate the attentive, clean, and kind service provided by the staff at Hotel Rex.
Wi-Fi
Hotel Rex offers free internet access, and guests have had mixed experiences with the wifi. Some visitors found the wifi signal to be excellent, which greatly enhanced their stay, providing a reliable connection for leisure and work. However, other guests faced challenges with the internet connectivity. There were instances where the internet never worked, or where attempts to connect failed despite using the provided password. Additionally, some rooms have limited electrical outlets, which can be inconvenient for charging devices. Overall, while certain guests experienced satisfactory wifi, improvements in signal quality and consistency could enhance the experience for all visitors.
FAQ
No, Hotel Rex doesn't have any pool.
No, a spa isn't available at Hotel Rex.
No, Hotel Rex doesn't allow dogs.
No, parking facilities aren't available at Hotel Rex.
