Hotel Plaza Regina Torreon
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Summary of reviewsHotel Plaza Regina Torreon is favorably located for both leisure and business travelers with proximity to key areas such as the airport, downtown and various local attractions. The hotel's central positioning facilitates easy access to restaurants, shopping areas and events, earning high praise from guests.
The hotel receives commendation for its cleanliness, friendly and attentive staff and competitive pricing, which collectively provide excellent value for money. While the rooms are often described as clean, cozy and comfortable, there are mentions of discrepancies between advertised photos and actual room conditions, including issues with room size, lack of amenities and occasional maintenance concerns. Noise disturbances and minor issues with room preparation are noted as areas needing improvement.
Guests generally find the breakfast delicious, appreciating the quality and rich dining experience. However, some criticize it for being basic and lacking variety with occasional issues like limited portions and cold food. There are also inconsistencies regarding the inclusion of breakfast in room packages, leading to some dissatisfaction.
The hotel's staff is a standout feature, frequently described as friendly, attentive and professional. They contribute significantly to the positive guest experience, despite occasional mentions of unfulfilled reservations and interactions with less courteous personnel.
WiFi service at the hotel is largely reliable and fast, catering well to the needs of guests, though minor connectivity issues are occasionally reported. Parking options are less favorable with limited spaces and a lack of secure or enclosed parking, but some guests manage to park motorcycles safely inside.
Beds receive mixed reviews; many guests find them exceptionally comfortable, contributing to a relaxing sleep experience. However, some report issues with old, hard and noisy mattresses, as well as uncomfortable pillows, indicating areas for potential improvement.
Overall, Hotel Plaza Regina Torreon offers an affordable stay with a good cost-benefit ratio, though guests should manage expectations regarding advertised features and be prepared for some maintenance and service inconsistencies. Despite these drawbacks, the hotel is generally appreciated for its strategic location, cleanliness, friendly staff and value for money.
Categories
The hotel receives commendation for its cleanliness, friendly and attentive staff and competitive pricing, which collectively provide excellent value for money. While the rooms are often described as clean, cozy and comfortable, there are mentions of discrepancies between advertised photos and actual room conditions, including issues with room size, lack of amenities and occasional maintenance concerns. Noise disturbances and minor issues with room preparation are noted as areas needing improvement.
Guests generally find the breakfast delicious, appreciating the quality and rich dining experience. However, some criticize it for being basic and lacking variety with occasional issues like limited portions and cold food. There are also inconsistencies regarding the inclusion of breakfast in room packages, leading to some dissatisfaction.
The hotel's staff is a standout feature, frequently described as friendly, attentive and professional. They contribute significantly to the positive guest experience, despite occasional mentions of unfulfilled reservations and interactions with less courteous personnel.
WiFi service at the hotel is largely reliable and fast, catering well to the needs of guests, though minor connectivity issues are occasionally reported. Parking options are less favorable with limited spaces and a lack of secure or enclosed parking, but some guests manage to park motorcycles safely inside.
Beds receive mixed reviews; many guests find them exceptionally comfortable, contributing to a relaxing sleep experience. However, some report issues with old, hard and noisy mattresses, as well as uncomfortable pillows, indicating areas for potential improvement.
Overall, Hotel Plaza Regina Torreon offers an affordable stay with a good cost-benefit ratio, though guests should manage expectations regarding advertised features and be prepared for some maintenance and service inconsistencies. Despite these drawbacks, the hotel is generally appreciated for its strategic location, cleanliness, friendly staff and value for money.
Family Friendly Hotel
The hotel offers city views and is a family-friendly option in Torreon. It provides a comfortable stay with essential amenities.
Hotel with Free Wi-Fi
Located in Torreón, this hotel provides free Wi-Fi. It offers a comfortable stay with essential amenities for both leisure and business travelers.
Hotel with Parking
Hotel Plaza Regina Torreon is identified as a hotel offering parking facilities.
Accessible Hotel
4-Star Hotel
Guest Reviews
Hotel Plaza Regina in Torreon boasts a highly praised location that stands out in numerous guest reviews. Visitors consistently mention the hotel's proximity to key spots, including the airport, nearby squares, food markets and the downtown area. Many appreciate how everything they needed or wanted to visit was within a convenient distance.
The strategic positioning of the hotel makes it an ideal choice for both leisure and business travelers with easy access to restaurants, shopping areas and local attractions. Additionally, it receives commendation for being centrally located, making trips for specific purposes, such as attending events or work commitments, hassle-free.
The positive guest experiences extend beyond just its location. Reviewers also highlight the hotel's cleanliness, friendly and attentive staff and competitive pricing as major perks. Despite a few mentions of minor issues with room size and comfort, the overall consensus is that the hotel provides excellent value for money, making it a recommendable choice for those visiting Torreon.
Hotel Plaza Regina Torreon receives varied feedback on its breakfast offerings. Many guests describe the breakfast as delicious with some noting the breakfast service as excellent. The quality and taste seem to receive positive remarks with several reviewers highlighting a delicious and rich dining experience.
However, there are also multiple criticisms. Some guests find the breakfast basic and lacking in variety, particularly in terms of juice options and fruit. Issues such as cold food, limited portions and slow service are mentioned. The breakfast buffet does not always meet expectations with some diners feeling it is not as advertised and falls short in flavor and quality.
There are also mentions of inconsistent policies regarding the inclusion of breakfast in the accommodation package with some guests feeling misled about what is included without additional charges. Overall, while many enjoy the breakfast and consider it good value for the price, others believe that enhancements are necessary to meet the standards expected from a hotel.
Hotel Plaza Regina Torreon offers a range of experiences for guests with rooms that generally receive a mix of feedback. Many guests appreciate the excellent cleanliness and cozy atmosphere of the rooms. They find them nicely decorated, comfortable and even elegant in some cases. The air conditioning and comfortable beds are frequently mentioned as positive aspects, making for a pleasant stay for several reviewers.
However, some guests note significant discrepancies between the advertised photos and the actual rooms. A recurring theme is the small size of both the rooms and bathrooms, which can lack necessary amenities like coffee makers and minibars. Additionally, certain rooms were found without windows, making them feel confined and lacking in ventilation. Maintenance issues such as tiny sinks, malfunctioning toilets and occasional cleanliness lapses—like dirty towels or uncleaned bathrooms—have also been highlighted.
Noise disturbances from other rooms or employees mistakenly entering occupied rooms are issues noted in several reviews, making it difficult for some guests to rest comfortably. Despite these concerns, the hotel is described as having a good location with the rooms being an acceptable choice for those with minimal and basic needs. Improvements in room preparation and maintenance are suggested to enhance the guest experience further.
Hotel Plaza Regina Torreon receives mixed feedback regarding its beds. Many guests find the beds to be exceptionally comfortable, often highlighting the super comfortable experience and the excellent bed quality. Several reviews laud the hotel for providing a very pleasant and relaxing sleeping experience due to the comfortable beds.
However, there are some noteworthy concerns. Some guests mention issues with old and hard mattresses, while others describe the beds as uncomfortable and noisy with bed creaking noted by a few. Pillows have also drawn criticism, being described as too high and very hard. Additionally, some guests find the single and matrimonial beds to be on the smaller side.
Overall, while the comfort of the beds is a significant positive aspect for many, there are areas related to mattress quality, bed size and pillow comfort that may need attention.
Hotel Plaza Regina Torreon has garnered mixed reviews regarding cleanliness, though many guests have praised the hotel for its cleanliness and comfort. Numerous reviewers have described the hotel as very clean with clean rooms and a generally clean and comfortable environment. The new facilities and good cleanliness have been highlighted as positives, contributing to a sense of cleanliness around the property. Additionally, the cleanliness and order of the hotel have been commended with some guests noting that the hotel is not only clean but also features nice decorations.
However, there are several reports that contradict these positive experiences. Some guests have encountered issues such as dirty rooms, bathrooms and hallways, along with specific mentions of dirty shower curtains and walls. Certain areas, like the dining area, were described as super dirty and problems with the service, like a lack of towel provision and loud noises at night, were noted. Issues with the cleanliness of bedding, towels and instances of cockroaches have also been reported, adding to concerns for some visitors.
In summary, while Hotel Plaza Regina Torreon receives appreciation for its cleanliness from many guests, there are notable exceptions emphasizing the need for improvement in cleaning standards and services in particular areas of the hotel.
Hotel Plaza Regina Torreon has garnered praise for its remarkable staff, who are frequently described as friendly, attentive and kind. Guests note that reception and housekeeping personnel stand out for their excellent service, consistently going the extra mile to ensure a pleasant stay. Karen, a staff member, is highlighted for her exceptional kindness and support. The evening receptionists also receive commendations for their helpfulness and warm demeanor.
Interactions with the hotel staff often leave a lasting impression due to their readiness to assist with inquiries and provide local advice. The positive atmosphere created by the staff's professionalism and friendliness significantly enhances the overall guest experience, earning them high remark on their courteous treatment.
However, there are occasional instances where the service fell short, such as unfulfilled reservations, leading to dissatisfaction. Some guests mentioned encountering rude or inattentive personnel. Despite these few drawbacks, the overarching sentiment centers on the staff's dedication to ensuring a comfortable and welcoming environment at Hotel Plaza Regina Torreon.
Hotel Plaza Regina Torreon offers guests a largely reliable and high-speed WiFi service, described by many as fast and dependable. Several reviewers specifically mentioned the good quality of the internet connection, emphasizing its reliability for various needs. However, there were occasional mentions of intermittent WiFi issues and rare instances where guests experienced difficulties connecting. Despite these minor setbacks, overall feedback on the WiFi is positive with most guests satisfied with the internet service provided during their stay.
Hotel Plaza Regina Torreon offers some parking options, but it's important to note the limitations. Most guests have highlighted that parking spaces are limited and often fill up quickly. Street parking is available, though it lacks security and weather protection. There is no enclosed or private parking and curb-side spaces can be scarce. Despite these constraints, some guests managed to park their motorcycles safely inside. Overall, while parking is available, it is not extensive or always convenient.
Hotel Plaza Regina Torreon has been a subject of mixed reviews from its guests, primarily focusing on the balance between cost and services. Many visitors highlighted the hotel's affordable pricing and seemed satisfied with the quality-price relationship, noting that for the cost, the hotel offers decent accommodations. However, there is a common sentiment that some aspects of the hotel's advertising do not align with the reality experienced by guests.
Several reviewers pointed out issues with cleanliness, including dirty tables and flies in the yogurt and described the furniture as damaged or of poor condition. The hotel is currently undergoing renovations, which has affected the overall ambiance with some noting dirty walls and outdated installations as a downside. Despite these setbacks, some found the hotel design appealing and appreciated the cleanliness and comfort of the rooms.
In conclusion, Hotel Plaza Regina Torreon offers an affordable stay with satisfactory facilities, though guests should manage their expectations regarding the advertised images and be prepared for some maintenance issues. The overall cost-benefit is seen as favorable, making it a reasonable choice for budget-conscious travelers.
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Location
The strategic positioning of the hotel makes it an ideal choice for both leisure and business travelers with easy access to restaurants, shopping areas and local attractions. Additionally, it receives commendation for being centrally located, making trips for specific purposes, such as attending events or work commitments, hassle-free.
The positive guest experiences extend beyond just its location. Reviewers also highlight the hotel's cleanliness, friendly and attentive staff and competitive pricing as major perks. Despite a few mentions of minor issues with room size and comfort, the overall consensus is that the hotel provides excellent value for money, making it a recommendable choice for those visiting Torreon.
Breakfast
However, there are also multiple criticisms. Some guests find the breakfast basic and lacking in variety, particularly in terms of juice options and fruit. Issues such as cold food, limited portions and slow service are mentioned. The breakfast buffet does not always meet expectations with some diners feeling it is not as advertised and falls short in flavor and quality.
There are also mentions of inconsistent policies regarding the inclusion of breakfast in the accommodation package with some guests feeling misled about what is included without additional charges. Overall, while many enjoy the breakfast and consider it good value for the price, others believe that enhancements are necessary to meet the standards expected from a hotel.
Rooms
However, some guests note significant discrepancies between the advertised photos and the actual rooms. A recurring theme is the small size of both the rooms and bathrooms, which can lack necessary amenities like coffee makers and minibars. Additionally, certain rooms were found without windows, making them feel confined and lacking in ventilation. Maintenance issues such as tiny sinks, malfunctioning toilets and occasional cleanliness lapses—like dirty towels or uncleaned bathrooms—have also been highlighted.
Noise disturbances from other rooms or employees mistakenly entering occupied rooms are issues noted in several reviews, making it difficult for some guests to rest comfortably. Despite these concerns, the hotel is described as having a good location with the rooms being an acceptable choice for those with minimal and basic needs. Improvements in room preparation and maintenance are suggested to enhance the guest experience further.
Beds
However, there are some noteworthy concerns. Some guests mention issues with old and hard mattresses, while others describe the beds as uncomfortable and noisy with bed creaking noted by a few. Pillows have also drawn criticism, being described as too high and very hard. Additionally, some guests find the single and matrimonial beds to be on the smaller side.
Overall, while the comfort of the beds is a significant positive aspect for many, there are areas related to mattress quality, bed size and pillow comfort that may need attention.
Cleanliness
However, there are several reports that contradict these positive experiences. Some guests have encountered issues such as dirty rooms, bathrooms and hallways, along with specific mentions of dirty shower curtains and walls. Certain areas, like the dining area, were described as super dirty and problems with the service, like a lack of towel provision and loud noises at night, were noted. Issues with the cleanliness of bedding, towels and instances of cockroaches have also been reported, adding to concerns for some visitors.
In summary, while Hotel Plaza Regina Torreon receives appreciation for its cleanliness from many guests, there are notable exceptions emphasizing the need for improvement in cleaning standards and services in particular areas of the hotel.
Staff
Interactions with the hotel staff often leave a lasting impression due to their readiness to assist with inquiries and provide local advice. The positive atmosphere created by the staff's professionalism and friendliness significantly enhances the overall guest experience, earning them high remark on their courteous treatment.
However, there are occasional instances where the service fell short, such as unfulfilled reservations, leading to dissatisfaction. Some guests mentioned encountering rude or inattentive personnel. Despite these few drawbacks, the overarching sentiment centers on the staff's dedication to ensuring a comfortable and welcoming environment at Hotel Plaza Regina Torreon.
Wi-Fi
Parking
3 Star
Several reviewers pointed out issues with cleanliness, including dirty tables and flies in the yogurt and described the furniture as damaged or of poor condition. The hotel is currently undergoing renovations, which has affected the overall ambiance with some noting dirty walls and outdated installations as a downside. Despite these setbacks, some found the hotel design appealing and appreciated the cleanliness and comfort of the rooms.
In conclusion, Hotel Plaza Regina Torreon offers an affordable stay with satisfactory facilities, though guests should manage their expectations regarding the advertised images and be prepared for some maintenance issues. The overall cost-benefit is seen as favorable, making it a reasonable choice for budget-conscious travelers.
No, Hotel Plaza Regina Torreon doesn't have any pool.
No, a spa isn't available at Hotel Plaza Regina Torreon.
No, Hotel Plaza Regina Torreon doesn't allow dogs.
Yes, parking facilities are available at Hotel Plaza Regina Torreon.
No, Hotel Plaza Regina Torreon doesn't have a gym.
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