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Summary of reviewsEnter City Hotel provides a fantastic stay, prominently praised for its outstanding location in the heart of Tromsø. The hotel is ideally situated near supermarkets, restaurants, cafés and key attractions, allowing guests to explore the city with ease. Its central location offers seamless connectivity, making it an excellent choice for both leisure and business travelers.
The rooms at Enter City Hotel are spacious, clean and well-equipped, containing functional kitchenettes that provide flexibility for self-catering. Guests have consistently highlighted the comfort and practicality of the accommodations, which also include clean, well-maintained bathrooms and occasionally, fantastic views.
Families find the hotel particularly accommodating with ample space and well-equipped kitchens in the family apartments. The hotel’s convenient location near local attractions and essential amenities, along with the provision of extra bedding and cribs, marks it as a preferred choice for those traveling with children.
The hotel does not offer on-site breakfast but collaborates with a nearby partner hotel that provides a highly praised selection of morning meals. Guests appreciate the variety and quality of the breakfast options available, which include pastries, fish, bacon, beans, fruits and more. For those who prefer preparing their own meals, the in-room kitchen facilities and proximity to grocery stores make self-catering a viable option.
The friendliness and helpfulness of the staff are consistently praised, enhancing the overall guest experience. The reception team, particularly individuals like Ewa and Agatha, are noted for their exceptional service and welcoming demeanor, contributing significantly to the positive atmosphere at the hotel.
Parking at the hotel is secure and organized with an underground garage providing convenience, although it can be tight and challenging for larger vehicles. The cost of parking is noted, but guests still appreciate the availability of this amenity.
Wi-Fi services receive mixed feedback with some guests enjoying strong and stable connections, while others face intermittent or slow signals, especially during peak hours.
Despite minor cleanliness issues reported by some guests, the overall upkeep and maintenance of the hotel are generally well-regarded. The hotel usually provides a tidy and comfortable environment with clean rooms and common areas.
For those seeking vibrant nightlife, the hotel’s location provides easy access to bars and restaurants, though it may result in some noise during weekends. The beds are mostly described as comfortable, though opinions vary with some finding them too soft.
Enter City Hotel offers great value for money, presenting a clean, comfortable and centrally located option in Tromsø. While there are occasional areas for improvement, the overall guest experience is highly positive, making it a well-regarded choice for both short and extended stays. Show more
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Categories
Family Friendly Hotel
Designed with families in mind, this hotel offers spacious rooms, a kid-friendly atmosphere, and a central location. Its proximity to attractions like Polaria and the Arctic Cathedral makes it an excellent choice for families.
Hotel with Free Wi-Fi
This hotel provides reliable Wi-Fi connectivity. It is located centrally.
Hotel with Parking
This hotel is featured in the list of Troms hotels with parking facilities, making it a suitable choice for guests arriving by car.
Accessible Hotel
This hotel is listed as being fully accessible for guests.
4-Star Hotel
Located in Tromsø City Center, this hotel is well-situated. It is known for its excellent service and comfortable accommodations.
Luxury Hotel
Hotel near Nightlife Spots
Room Types
Single RoomThis studio features a flat-screen TV and a kitchenette with cooking hobs.
Double RoomFeatures a flat-screen TV, kitchenette and dining area.
Junior SuiteThis apartment includes a living room, fully equipped kitchen and a mountain or street view.
Superior Double RoomThis studio comes with flat-screen TV and dining area.
Deluxe SuiteLocated on the 6th floor, this apartment features a spacious living room and an impressive view of the city and mountains.
SuiteThis apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides soundproof walls, a tea and coffee maker, a seating area, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.
Superior Twin Room Featuring free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. The twin room has parquet floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, as well as a dining area. The unit has 2 beds.
Guest Reviews
8.2
Very Good
Location
Enter City Hotel enjoys a fantastic location in the heart of Tromsø, making it an ideal base for exploring this vibrant city. Guests consistently highlight the hotel's central position as its primary asset with immediate proximity to supermarkets, restaurants, cafés and key attractions. The hotel is conveniently situated close to vital bus stops, including those for airport shuttles, ensuring smooth transportation. Visitors appreciate being able to reach most places on foot with many noting the ease of accessing bars, shops, the harbor and tourist sites. The centrality of the hotel facilitates seamless connectivity to the city's experiences and activities, rendering it exceptionally convenient and perfect for both sightseeing and practical needs. Whether staying for leisure or business, the well-situated Enter City Hotel offers both comfort and accessibility right in the middle of Tromsø.
Breakfast
Visitors to Enter City Hotel will need to go to a nearby partner hotel to enjoy breakfast, as the accommodation itself does not offer any morning meals. Despite this small inconvenience, the breakfast at the partner location is highly praised for its delicious and plentiful selection. Guests appreciate the variety of options available, including pastries, fish, bacon, beans, fruits, yogurt, bread, cereals and juices, making it a rich and satisfying start to the day.
Some guests mention the absence of a toaster, a particular miss for those who prefer toast and note that the partner location is a short, manageable walk away. For those who prefer to prepare their own breakfast, the hotel’s prime location near grocery stores and the convenience of in-room kitchen facilities make self-catering an easy and enjoyable alternative. Despite the lack of an on-site breakfast, the overall quality and variety available nearby help ensure a positive experience for morning meals.
Rooms
Enter City Hotel receives high praise from guests for its remarkably spacious, clean and well-equipped rooms. The hotel's prime central location near supermarkets, restaurants and main transport hubs is another significant highlight, making it a convenient choice for travelers.
Most rooms impress with their spaciousness and brightness, often described as cozy, comfortable and containing everything needed for a pleasant stay, including functional kitchenettes. These kitchenettes are well-stocked with essentials like a stove, fridge and cooking utensils, providing guests with the flexibility to prepare meals. Some rooms even offer fantastic views, adding to the overall guest experience.
Despite some reports of smaller-than-expected room sizes, many guests mention the comfort and practicality of the rooms with descriptions of being clean, neat and warm. The bathrooms also receive positive feedback, noted for their cleanliness and ample space.
However, not all reviews are entirely positive. A few guests experienced issues such as getting rooms smaller than advertised, encountering slightly worn-out furniture or finding the occasional lack of thorough cleaning during their stay. Nonetheless, these seem to be exceptions rather than the norm.
Overall, the Enter City Hotel appears to be a highly rated choice for its spacious, clean and centrally-located accommodations that come with useful kitchen facilities, making it a good value for money for both short and extended stays.
Beds
Enter City Hotel's beds received mixed reviews from guests. Many visitors highlighted the comfort of the beds, often using adjectives such as super comfortable, comfy and very comfortable. Soft mattresses and clean bedding were frequently noted, contributing to a restful sleep for many. The positive remarks about the beds often included phrases like "heavenly comfortable" and "slept wonderfully."
However, some guests found the beds too soft for their liking, describing them as uncomfortably soft or even sinking into them. A few reviews mentioned issues with bed spacing, such as double beds being narrow or placed against a wall on one side, which could be inconvenient. There were also occasional complaints about bed conditions, including old, broken parts and worn-out sofa beds.
Despite these criticisms, the overall impression of the bedding situation at Enter City Hotel remains fairly positive with many guests appreciating the comfort and cleanliness of their sleeping arrangements.
Cleanliness
Enter City Hotel receives mixed reviews regarding cleanliness but generally fares well on this front. Many guests appreciated the clean, comfortable and well-maintained nature of the rooms and common areas. Numerous reviews highlighted the spotless conditions with special mention of clean bathrooms, linens and overall tidiness. The apartments were often described as cozy, warm and well-equipped, providing a pleasant stay experience. Additionally, the cleaning service was praised for being regular and effective, contributing to the hotel’s hygienic atmosphere.
A few specific areas were noted for exceptional cleanliness, including kitchens and laundry facilities. The staff were frequently commended for their friendly and helpful demeanor, reinforcing the positive reputation for overall upkeep and maintenance.
However, some guests did encounter issues with cleanliness in particular areas. Common complaints included dusty surfaces, sticky floors and infrequent room cleaning during their stays. A few mentioned outdated interiors and signs of wear, which detracted from their overall impression. Instances of dirty kitchens and bathrooms, as well as lapses in maintenance such as cracked refrigerator doors, were also reported.
On the whole, while there were occasional shortcomings, Enter City Hotel generally provides a clean and comfortable environment with the majority of guests leaving satisfied with the level of cleanliness and the quality of their accommodations.
Staff
The reviews of 'Enter City Hotel' consistently highlight the exceptional friendliness and helpfulness of the staff. Guests frequently mentioned the warm and welcoming demeanor of the reception team, specifically referencing individuals such as Ewa and Agatha for their exceptional service and pleasant personalities. Despite occasional mentions of language barriers and reception sometimes being located at another venue, the staff's dedication to accommodating guest needs stood out. The team was regularly acknowledged for their efficiency, attentiveness and willingness to provide assistance, including help with luggage storage and solving various issues promptly. Overall, the positive atmosphere created by the staff significantly enhanced visitors' stays at the hotel.
Wi-Fi
Enter City Hotel has received mixed feedback regarding its Wi-Fi services. On the positive side, several guests reported that the Wi-Fi was great with strong, stable and perfect connections, enabling them to stay connected without issues. Some even highlighted the good Wi-Fi speeds and strong signals as standout features.
However, there were criticisms as well. Several guests experienced intermittent, poor or weak Wi-Fi signals, particularly in the evenings when the network seemed to become unresponsive. Complaints included very slow internet, unsatisfactory video calling capabilities and instances where the Wi-Fi was practically unusable.
In essence, while some visitors enjoyed reliable and fast internet, others faced significant connectivity issues that impacted their stay.
Parking
The Enter City Hotel offers the convenience of on-site underground parking, which guests appreciate for its security and organization. Many visitors find it easy and safe with direct access to the hotel and elevators. Additionally, the parking is well-organized and offers private spots, making it a valuable amenity for those traveling by car.
However, the parking situation does come with its challenges. Many reviews highlight that the garage is very tight with a narrow entrance and limited space, making it difficult for larger vehicles like SUVs to maneuver. The entrance to the underground parking can be confusing, tricky and even stressful for some with spiral drives to the basement causing particular concern.
The cost of parking is another point of contention with several reviews mentioning that it felt expensive. Guests noted charges ranging from 180 to 250 NOK per night or about $25 a day. Despite being secure and convenient, the additional cost of parking can add up, especially for longer stays.
Nevertheless, guests appreciate the availability of parking directly at the hotel, surrounded by supermarkets and other conveniences. Overall, the parking at Enter City Hotel, while secure and well-organized, could benefit from improvements to accommodate larger vehicles and justify its additional cost.
Family
The Enter City Hotel in Tromsø has received high praise from families, making it a top choice for those traveling with children. The family apartments are described as beautiful, spacious and offering great views with many guests appreciating the well-equipped kitchens and clean facilities. Families noted the large, comfortable rooms, some even accommodating extra bedding and cribs for small children.
The hotel’s location is another significant advantage, being close to local amenities and easily accessible attractions, which is convenient for families looking to explore the city. Services are highlighted as family-friendly with staff interactions being particularly enjoyable for all ages. The heating system ensures a cozy stay and the minimalist design with all necessary kitchen utensils adds to the functional and comfortable ambiance.
Whether staying in a studio or a larger family suite, guests have found the rooms perfect for accommodating both adults and children. Those traveling with infants and young children have had their additional needs well taken care of, making it ideal for a family with small kids. Overall, the Enter City Hotel offers a practical and comfortable option, consistently suited for families looking to experience Tromsø in a home-like setting.
Nightlife
Enter City Hotel boasts a prime location, making it ideal for those looking to explore the vibrant nightlife scene. Guests appreciate its proximity to a variety of shops, restaurants and local meeting places, all within a short walking distance. Its central position is particularly convenient, allowing easy access to downtown bars and restaurants as well as nearby attractions.
Despite the convenience, potential visitors should be aware that the hotel's location means it can be quite lively on weekends. Noise from nearby street festivities and neighboring rooms, particularly from party-goers, is frequently mentioned. Therefore, guests seeking a quieter stay might find this aspect less appealing. However, some reviewers noted that they did not experience any disturbances from other guests.
Overall, Enter City Hotel offers a vibrant and central base for experiencing the local nightlife, though it may come with some noise during peak times.
4 Star
Enter City Hotel offers a fantastic stay characterized by a number of positive attributes. Guests appreciate the cleanliness and well-equipped nature of the rooms, which together ensure a comfortable experience. The breakfast provided is well-received, adding to the overall satisfaction of the stay.
One of the standout features of the hotel is its superb location. Guests frequently highlight how conveniently situated it is, providing easy access to various parts of the city. The efficiency of the soundproof windows also contributes to a peaceful stay, despite some reviews mentioning issues with soundproofing.
The hotel offers great value for money, especially in comparison to other hotels in the same area. While it may not fully meet the expectations of a four-star rating for some, the quality of the amenities and services is generally seen as very good for the price paid. Additionally, occasional free room upgrades add a pleasant surprise to the overall experience.
There are minor areas for improvement, such as the need to replace some loungers showing wear. Although the pricing is sometimes considered high for a four-star level, it is still regarded as average for Tromso. Overall, guests leave with a positive impression of the hotel, considering everything to be excellent for the most part.
Accessible
The Enter City Apartment Hotel enjoys a prime location in central Tromsø, making it highly accessible to the city center and its attractions. Guests appreciated the convenience of accessible parking next to the building door and an elevator connecting the underground parking to each floor, ensuring ease of movement within the hotel. Although some reviews mentioned occasional issues with the elevator, the hotel largely provides suitable accommodations for guests with disabilities.
No, Enter City Hotel doesn't have any pool.
No, a spa isn't available at Enter City Hotel.
No, Enter City Hotel doesn't allow dogs.
Yes, parking facilities are available at Enter City Hotel.