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Summary of reviewsHome Hotel Aurora in Tromsø is widely appreciated for its exceptional location in the heart of the city, offering stunning harbor views, easy access to public transport, shops, restaurants and key attractions. The hotel serves as an ideal starting point for excursions with many tour pick-up points located nearby, allowing guests to explore the city and its surroundings on foot.
The dining experience receives substantial praise, particularly the breakfast and evening meals included in the stay. Breakfast is lauded for its extensive and varied selection, catering to various dietary preferences and offering a delicious start to the day. The dinner, while sometimes considered repetitive, adds significant value with its hearty and homely dishes, making dining convenient and cost-effective.
The rooms get mixed reviews; they are noted for being clean, spacious and comfortable with cozy beds and heated bathroom floors. However, the furnishings and décor are somewhat dated and some essential amenities like fridges and safes are missing. Maintenance issues such as non-functional lights and inconsistent temperature control also detract from the overall room experience.
Cleanliness throughout the hotel is generally well-regarded with efficient and friendly housekeeping staff maintaining tidy rooms and common areas, although some guests have found inconsistencies in the cleaning service.
The staff at Home Hotel Aurora stands out for their friendliness, helpfulness and professionalism. The reception team, in particular, is often commended for their warm and efficient service, contributing to a welcoming atmosphere. Specific staff members have been recognized for their exceptional service, highlighting the personalized care provided.
The hotel's free Wi-Fi generally meets guests' needs with stable and reliable connectivity. However, occasional issues with weak signals and connection failures have been reported.
Wellness facilities, including a gym, sauna and rooftop jacuzzi, enhance the guest experience with many appreciating the scenic views and relaxing atmosphere these amenities provide. Though the gym is small, it is adequately equipped for basic workouts.
Parking at the hotel poses some challenges due to limited spaces. While the convenience of on-site parking is acknowledged, the high demand often exceeds availability, leading guests to seek alternative and sometimes more expensive parking options nearby.
The availability of electric vehicle charging stations is a positive aspect, though some guests encountered difficulties accessing them.
Finally, the hotel's central location offers easy access to bars and nightlife, though the immediate area around the hotel remains relatively quiet, providing a peaceful environment with limited nightlife activity.
Overall, Home Hotel Aurora offers a well-rounded experience with its prime location, commendable dining options, clean and comfortable rooms and friendly staff, despite minor issues with parking, room amenities and occasional Wi-Fi and maintenance concerns. Show more
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Dog Friendly Hotel
This hotel is dog-friendly and features a refundable pet deposit, which is a favorable policy for guests. It provides excellent amenities for owners, including a sauna, outdoor jacuzzi, and a complimentary evening meal, enhancing the overall stay for those traveling with dogs.
Hotel with Parking
This hotel offers private on-site parking and an electric vehicle charging station. Self-parking is available, although charges may apply and reservation in advance is noted in reviews.
EV charging stations
Accessible Hotel
This hotel provides general wheelchair access and accessible facilities.
Hotel with Gym
Home Hotel Aurora has a compact gym and a sauna available for guests on the top floor. It offers a convenient space for exercise and relaxation.
Hotel with EV Charging Stations
Provides TYPE 2 EV chargers and direct access to the hotel. The hotel is located on Tromsø's waterfront, offering views of the Arctic Cathedral.
4-Star Hotel
This hotel is centrally located and offers recreational opportunities including a hot tub and sauna. It is close to the Art Museum of Northern Norway and Tromsø Cathedral.
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Room Types
Double or Twin RoomThis room includes a work desk and a flat-screen TV with cable channels.
Superior Double or Twin RoomThis spacious room includes a minibar, work desk and a flat-screen TV with cable channels.
Compact DoubleCompact room with a work desk and flat-screen TV with cable channels.
There is no space for extra beds.
Standard Double RoomThis double room has a private bathroom and heating. This double room features a TV. The unit has 1 bed.
Guest Reviews
8.0
Very Good
Location
Home Hotel Aurora boasts an exceptional location in Tromsø, right in the heart of the city and by the harbor. Guests highlight its prime position as it offers easy access to public transport, shops, restaurants and key attractions. The hotel's central placement makes it an ideal starting point for excursions with many tour departures and pick-up points just a short walk away. Visitors appreciate being able to explore Tromsø on foot with everything from the fjord to the main shopping street within walking distance. Additionally, the hotel's beautiful views of the harbor and proximity to cultural sites like museums enhance the overall experience. The convenience extends to parking facilities, despite it being a paid option. Travelers repeatedly commend the hotel's strategic location, emphasizing its perfect blend of accessibility, scenic views and connectivity to the city's main activities.
Breakfast
The breakfast experience at Home Hotel Aurora consistently garners high praise from guests. The breakfast offerings are frequently described as extensive, varied and delicious. Guests appreciate the range of options available, including hot foods such as eggs, sausages and bacon, as well as cold choices like smoothies, fresh fruits, vegetables, cold cuts, cheese, jams and even vegan and gluten-free alternatives. Many highlight the breakfast as abundant and complete with everything essential and more.
There is also notable appreciation for the quality and preparation of the food with several reviews mentioning that everything was well-prepared and tasty. The breakfast buffet is often described as generous and filling with enough to satisfy every taste. Some guests note the convenience of having meals included in their stay, adding significant value to their experience.
A few reviews mention that the breakfast can be crowded at times and that the selection might be limited for those with dietary restrictions like lactose or wheat intolerance. Despite a few minor criticisms, the overwhelming consensus is that the breakfast at Home Hotel Aurora is excellent and a highlight of the stay, frequently exceeding guests' expectations in both variety and quality.
Dinner
Home Hotel Aurora stands out for its inclusive dining options, particularly the added benefit of a free evening meal, which is a highlight for many guests. The dinner offerings generally receive positive feedback for their quality and variety, described as delicious, simple yet tasty and a great value for money, especially considering the high cost of dining out in Norway.
The buffet-style dinner is praised for being diverse and extensive, featuring options like hot soups, salads and both meat and vegetarian dishes. Guests appreciate the hearty and homely nature of the meals, often enjoying the comforting and warming dishes after a day out. Notably, the inclusion of meals in the room rate is seen as a significant perk, boosting the overall value of the stay.
However, opinions on the evening meals do vary. Some reviewers found the dinner buffets repetitive and basic with limited diversity and occasional quality issues like lack of vegetarian options or food not being hot enough. A few guests mentioned that the dinner did not meet their expectations and even opted to dine elsewhere.
Breakfast also receives high marks, frequently described as extensive, varied and providing a good start to the day. Afternoon coffee and cakes are an appreciated bonus, adding to the overall positive dining experience at the hotel.
In summary, while there are some mixed reviews about the dinner, the inclusive meals at Home Hotel Aurora generally contribute positively to the guest experience, making it a convenient and cost-effective choice for travelers.
Rooms
The rooms at the Home Hotel Aurora receive mixed feedback from guests. They are frequently praised for being spacious, comfortable and well-equipped for an overnight stay with many appreciating the cozy beds and heated bathroom floors. Guests repeatedly highlight the cleanliness of the rooms, although a consistent cleaning service is lacking, as rooms are only cleaned every other day.
On the downside, the rooms are reported to be a bit dated with some furnishings and décor appearing worn-out and old-fashioned. Many rooms lack essential amenities like fridges, safes and adequate wardrobe or storage space, which some guests found inconvenient. The lighting in many rooms is considered insufficient, making them appear darker and less inviting.
Room sizes vary with some guests enjoying large, bright and spacious accommodations while others find the rooms small and cramped. Maintenance issues, such as cracked tiles, broken ceiling tiles and non-functional lights, are also noted by some guests, highlighting a need for renovation. The temperature control in rooms is another point of contention with some rooms being too hot or too cold and windows not always functioning well to alleviate the problem.
Overall, while the rooms are described as having the basic necessities for a short stay and offering a comfortable experience, their age, outdated décor and occasional maintenance issues detract from the overall guest experience.
Beds
The beds at the Home Hotel Aurora receive largely positive remarks from guests with comfort being a recurring theme. Many reviews highlight that the beds are comfortable, cozy and provide a good night's sleep. Words such as "comfortable," "very comfortable," and "comfy" are frequently used, suggesting that the bedding quality meets the expectations of many travelers. Additionally, guests appreciate the bed and pillows, often describing them as delightful.
However, not all feedback is universally positive. A number of guests felt that the beds were too soft with some describing the mattresses as very soft or likening them to hammocks. Complaints about narrowness and occasional references to uncomfortable mattresses suggest that the bed size and firmness might not suit everyone. Furthermore, some guests experienced issues with getting the bed type they requested, such as receiving twin beds instead of a double bed.
In conclusion, while the majority of guests find the beds at Home Hotel Aurora to be comfortable and of good quality, preferences for mattress firmness and bed size vary and not everyone finds them ideal.
Cleanliness
At Home Hotel Aurora, guests generally appreciate the cleanliness of the hotel. Many reviews highlight the rooms as being very clean, comfortable and well-maintained. Common areas are often noted as tidy and presentable. The hotel staff, particularly the cleaning staff, are frequently commended for their efficiency and friendly demeanor.
However, some reviews mention inconsistencies in the cleaning service. A notable number of guests said their rooms were not cleaned daily and some reported issues such as dusty rooms, sticky floors and occasional grime in the bathrooms. There were also mentions of dirty carpets and floors that required more attention, along with instances of finding hair and other debris in the rooms. Despite these occasional criticisms, the general sentiment points towards an overall clean and well-kept hotel environment. Nonetheless, some improvements in the consistency and thoroughness of the cleaning service could enhance the guest experience.
Staff
Home Hotel Aurora is often praised for its impressive staff, who are described as very friendly, helpful and attentive. The reception, in particular, receives consistent compliments for being professional, efficient and welcoming. Guests frequently mention the multilingual abilities of the team, ensuring smooth communication for international travelers.
The dining and housekeeping teams also contribute significantly to the positive experiences with many reviewers highlighting their friendliness and proficiency. Staff members are noted for their consistent helpfulness and pleasant demeanor, creating a warm and inviting atmosphere throughout the hotel.
While there are occasional mentions of inconsistencies in attentiveness and some confusion with processes, these instances seem to be outliers in an otherwise strong record of service. Specific employees, such as Filli, Isaac, Alexander, Marie, Zaya and Analu, have been individually recognized for their exceptional service, indicating a personalized approach to guest interactions.
Overall, the staff at Home Hotel Aurora are celebrated for their kindness, resourcefulness and dedication to ensuring a comfortable and enjoyable stay for all guests.
Wi-Fi
Home Hotel Aurora generally offers a satisfactory Wi-Fi experience for its guests. Many have praised the internet for being free, available throughout the hotel and maintaining a stable and reliable connection. The Wi-Fi speed was often described as good and quick with positive notes on its uninterrupted service. Connectivity in the rooms was highlighted as a key feature, ensuring convenience for those needing consistent internet access during their stay.
However, some guests encountered issues with the Wi-Fi, such as weak signals at the reception and occasional failures, which detracted from their experience. Despite these sporadic problems, the overall consensus points towards a commendable free Wi-Fi service that caters to most guests’ needs effectively.
Spa
Home Hotel Aurora offers a superb spa experience that has garnered positive guest feedback. The spa area is well-organized and features both a jacuzzi and a sauna with the added luxury of city views. Particularly noteworthy is the rooftop setup, where the sauna and jacuzzi provide a scenic view of the sea and the harbor. Guests have highlighted the beautiful round sauna located on the roof, which adds to the overall appeal of the spa. The outdoor spa elements contribute to the hotel's unique and relaxing atmosphere, making it an attractive feature for visitors.
Gym
Home Hotel Aurora offers a variety of fitness and wellness facilities that generally receive favorable comments from guests. The gym, while sometimes described as small or sparsely equipped, features essential equipment, including treadmills and weights, making it quite complete for a basic workout. Despite some mixed reviews about the size and quality of the gym, many agree that it is a valuable complimentary amenity.
The fitness area includes a rooftop gym with a sauna that provides a stunning view of the harbor, making it a unique spot to unwind after a workout. The sauna, frequently noted for its excellent harbor views, is a highlight for many visitors. Additionally, the hotel offers a jacuzzi and a rooftop hot tub, both of which add to the appeal of the wellness facilities. Some guests also appreciate the climbing wall in the gym and the early morning access.
Overall, the gym, sauna and jacuzzi are considered great bonuses for guests looking to maintain their fitness routine or relax during their stay.
Parking
Situated in a prime location, Home Hotel Aurora offers parking that's a mixed bag for guests. While some praise the convenience of parking spaces right near the entrance and appreciate the affordable option at 200 NOK per night, many find the parking situation challenging. There are limited spots and the small parking area can fill up quickly, requiring prior arrangements and sometimes leaving guests without a space despite booking in advance.
The hotel itself has only 16 parking spots for its 121 rooms, making it difficult for many visitors to secure a spot. This has led guests to park elsewhere, often at a higher cost with prices reaching up to €40 per day. For those willing to walk, parking garages are available about 200 meters away, but they also come with a significant cost.
Some reviews highlight the availability of free short-term parking and free nighttime parking nearby; however, these options are limited and not always convenient. Guests have noted that parking is not included in the accommodation price and additional charges apply, adding to the overall expense of their stay.
Despite the challenges, some guests have had positive experiences, citing manageable costs and the advantage of being able to find a spot. Nevertheless, the overall sentiment leans towards the frustration of dealing with limited, expensive and sometimes misleadingly advertised parking options.
In conclusion, while the hotel's central location and on-site amenities are attractive, the parking situation requires careful consideration and early planning to avoid inconvenience and additional costs.
EV charging stations
Home Hotel Aurora offers electric vehicle charging facilities, which many guests appreciate for the convenience. The availability of EV charging stations is highlighted by several guests, noting that the hotel provides battery charging stations that cater to electric cars. However, there are mentions of occasional issues with some guests pointing out that they were unable to access the charging points or found no EV charging points available during their stay. Despite these inconsistencies, the hotel's high standards of cleanliness and well-maintained facilities, including quick room cleaning and functional workstation areas, remain a notable aspect of guest satisfaction.
Nightlife
Home Hotel Aurora is centrally located with the convenience of having everything close by. The hotel's location provides easy walking access to numerous attractions including museums, which come highly recommended. Positioned directly at the port, it's also near to other hotels that serve as meeting points for excursions.
For those interested in nightlife, there are nearby bars and nightlife options within walking distance. However, the immediate area around the hotel itself is noted for being quieter with limited nightlife activity. This makes it a less suitable spot for night parties. Some guests have reported occasional loud music at night, but it seems the area largely remains peaceful.
The hotel does face a few issues as noted in guest reviews, including the cleaning and repair schedules of facilities like the whirlpool affecting some stays and a few maintenance concerns such as damaged carpets and walls. Despite minor shortcomings, the central location remains a strong point, especially for those who prefer proximity to bars while enjoying a quieter immediate vicinity.
4 Star
Home Hotel Aurora, purportedly a four-star hotel, receives mixed feedback regarding its rating. Many guests highlight that the standard does not align with typical four-star expectations with some specifically mentioning outdated furnishings and a general run-down appearance. Despite these critiques, there are mentions of positive aspects such as the spa facilities, good overall value for money and high-quality sheets. The included meals are seen as a worthwhile advantage, offering a good value proposition. However, it's clear from guest reviews that while some four-star elements are present, the overall experience might fall short of what one would traditionally expect from a hotel in this category.
Business
The Home Hotel Aurora stands out as a top-notch choice for business travelers, offering a range of amenities and services tailored to meet professional needs. The hotel exudes a distinct business feel, featuring a professional atmosphere and a busy business area that enhances productivity. With its business-class amenities, guests find it suitable for productive work stays. Spacious rooms equipped with well-designed, laptop-compatible tables provide ample space for working, though some guests noted the rooms feel a bit worn-out.
The hotel's buffet food offers fabulous value for money, making it a convenient choice for those with hectic schedules. Guests appreciate the simplicity of the furnishings and the active business services available on-site. While there have been occasional IT issues and limited WiFi connectivity, the overall experience remains positive for business meetings and stays. Additionally, the ease of arriving for meetings adds to the convenience and appeal of this hotel for business purposes.
Accessible
Clarion Collection Hotel Aurora in Tromsø is noted for its accessibility features, making it a viable option for guests with mobility issues. The hotel offers accessible rooms and amenities designed with ease of movement in mind and guests found the overall environment to be very accessible. Located in a quiet and pleasant part of the city, it is easily reachable by car or public transportation, including bus line 42 from the airport. The accessible location provides convenience for short stays with good parking options, including spaces specifically for people with walking aids.
However, there are some limitations; for instance, guests mentioned issues such as rooms for disabled guests being situated at the end of long hallways instead of near elevators and snow clearance posing problems for wheeled luggage. The hotel was described as fully accessible by some and having limited accessibility by others, hinting at inconsistencies. Despite minor setbacks, the friendly staff is often noted for accommodating accessibility requests, making it a reasonable choice for travelers with special needs.
Luxury
Home Hotel Aurora is often praised for its luxurious offerings and modern amenities. Guests laud the hotel for its high-end facilities, such as luxurious rooms and extravagant touches that contribute to a luxurious atmosphere. Fancy rooms with underfloor bathroom heating and a rooftop jacuzzi add to the sense of indulgence. The hotel also provides complimentary toiletries and services that enhance the overall luxurious experience.
The breakfast is described as luxurious and top-notch with guests noting the impressive selection and quality. The hotel's location by the fjord further adds to its opulent feel and picturesque setting.
However, some aspects don't meet the expectations of a 4-star hotel. There are criticisms regarding the general standard with some guests mentioning that it doesn't always align with the anticipated 4-star rating. A few reviews point out cleanliness issues and inadequate COVID precautions.
Despite these criticisms, many guests find the hotel's amenities and services to provide a great price-performance ratio, making it one of the best in the business for those looking for a luxurious stay.
Dog Friendly
Home Hotel Aurora has garnered praise for its dog-friendly facilities and welcoming atmosphere for pet owners. Guests frequently highlight the hotel's pet-friendly policies, including rooms where dogs are allowed and designated dog-friendly zones, making it easy to stay with a furry companion. Although some guests noted the additional cleanliness fee incurred for bringing a dog, many felt it was well worth the cost for the convenience and comfort provided.
The hotel also offers a nice evening buffet, breakfast and afternoon snacks, including cakes available from 3 pm, which adds to the overall positive experience for guests traveling with dogs. The staff's welcoming attitude towards dogs created a comfortable environment with the possibility of bringing small dogs without any hassle. Despite a few inconsistencies in dog-friendly room availability and some references to dogs being forbidden due to odor concerns, most guests found the policies accommodating.
Overall, Home Hotel Aurora is well-regarded among dog owners seeking a hospitable stay.
No, Home Hotel Aurora doesn't have any pool.
No, a spa isn't available at Home Hotel Aurora.
Yes, Home Hotel Aurora welcomes dogs.
Yes, parking facilities are available at Home Hotel Aurora.