The Conrad Tulum Riviera Maya is a hotel with exceptional staff who are friendly, helpful and always eager to go above and beyond to ensure guests have a fantastic stay. The team takes pride in their work and provides great service with a hospitable attitude. While there were a few comments about some staff members who may have needed more training, overall the reviews speak to a team that is dedicated to providing guests with an unforgettable experience. If you want to be treated like royalty on your next vacation, book a stay at the Conrad Tulum Riviera Maya.
The Waves Tulum by BNB Experience receives high praise for its modern and stylish aesthetic, spacious accommodations, and exceptional service. Many guests appreciate the beautifully designed hotel, which offers a relaxing retreat despite its positioning in a less developed area of Tulum. Although the location might pose some challenges, those with transportation find it a quieter escape from the bustling central zones.
Breakfast offerings at the hotel are generally held in high regard, with a varied and satisfying buffet featuring both Mexican and American dishes. The dining experience boasts freshly baked pizzas and quality meals, though it can be on the expensive side, with some guests noting a limited menu. The comfortable and spacious rooms often likened to mini-apartments, are another highlight, complete with private whirlpools and well-equipped kitchenettes for added convenience.
Cleanliness is mostly praised, with rooms and facilities shining in terms of upkeep, despite a few reviews calling attention to lapses in maintenance. The staff consistently impresses with their warm hospitality and attentiveness, contributing significantly to a memorable stay.
The hotel offers multiple recreational amenities, including several pools that are modern and well-maintained, providing a pleasant environment enriched by greenery. The spa and gym add to the wellness offerings, although some suggest the gym might benefit from further maintenance. Families find the hotel appealing due to its accommodations tailored for various sizes, thoughtful amenities, and engaging areas for kids, with friendly staff enhancing the experience.
Connectivity, particularly Wi-Fi, sees mixed reviews, with some guests experiencing unreliable service. Parking solutions are efficiently executed, with ample space and protection for vehicles, contributing to a comfortable travel experience.
Overall, The Waves Tulum by BNB Experience stands out for its stylish, spacious accommodations and array of amenities that cater to relaxation and practical needs, making it an appealing choice for travelers seeking comfort and tranquility in Tulum.
Kimpton Aluna Resort Tulum by IHG, is a great choice for those seeking a peaceful retreat away from the crowded areas of Tulum. The hotel's location is ideal for easy access to both Tulum centre and the beach with bicycles available for rent. The breakfast at the hotel is highly praised with guests enjoying the well-made and tasty menu plates. The rooms are spacious, clean and well-appointed with friendly and helpful staff. The hotel's 5-star facilities and staff receive high ratings from guests. The two tranquil pool areas are also great for chilling with swim-up bars and shaded areas for drinks and food. The only downside mentioned by some guests was the high cost of drinks and breakfast. Overall, Kimpton Aluna Resort Tulum provides an outstanding experience for guests and is highly recommended.
Hotel Muaré Tulum Wellness and Spa is a hidden gem located in the jungle, offering peace and quiet to those seeking a retreat from the busyness of life. Guests rave about the delicious breakfast, describing it as amazing and outstanding with a wide range of options available. Dinner options are also very good and though a little pricier, the quality justifies the cost. The rooms are an absolute dream with super comfortable beds, cozy bedding and boho-style decor, alongside private pools and outdoor showers to indulge in luxury. The hotel is impeccably clean with exceptional service from the staff, who are known for going above and beyond to make guests feel welcomed and satisfied. The spa, though currently under construction, is praised as resembling paradise on earth. The beds are also a highlight of the stay, ensuring guests are well-rested and ready to explore. Hotel Muaré Tulum Wellness and Spa is the ultimate romantic escape, perfect for couples seeking a peaceful and serene atmosphere. With affordable pricing compared to other beachside hotels in the area, it is a must-visit for anyone looking for a truly magical and comfortable stay.
Hotel Bardo - Adults Only is a luxurious and unique hotel that offers a peaceful retreat in the bustling town of Tulum. The location is relatively central and easy to access various areas in and around the town. The hotel is an oasis of peace in a noisy and contrasting Tulum. The restaurant serves quality food throughout the day, crafted by a great chef and offered in a good variety of dishes. The hotel is a destination for those seeking exceptional dining on their vacation. The guest reviews of Hotel Bardo - Adults Only are overwhelmingly positive with guests praising the spacious, modern and unique rooms. The hotel's overall cleanliness is a standout feature that guests praise again and again. The staff at Hotel Bardo - Adults Only go above and beyond to make their guests feel welcome and comfortable. The pool area at Hotel Bardo - Adults Only is a major highlight according to guest reviews. Hotel Bardo - Adults Only is a true oasis that offers 5-star service and a relaxing experience for its guests. The hotel is perfect for a romantic escape and is typically priced higher but is perfect for a honeymoon or special occasion, where splurging is needed.
Kan Tulum Hotel is a beautiful and sustainable hotel located in the middle of the jungle, making it a perfect location for nature lovers. The hotel offers exceptional and delicious breakfast options with a focus on vegan and vegetarian options. The rooms are nicely designed with high-end quality furniture, making them comfortable and peaceful and the hotel is immaculately clean. The staff at Kan Tulum Hotel are friendly, helpful and go above and beyond to make guests feel welcome and comfortable. The pool facilities are amazing with a saltwater pool, shared pool and private pool in select rooms. Guests have had a comfortable and relaxing stay with positive reviews focused on the hotel's beds. Overall, Kan Tulum Hotel provides a little boutique haven with spacious and well-designed rooms, scenic views of the pool and friendly staff.
Motto By Hilton Tulum is widely praised for its strategic location nestled between Tulum's bustling city center and its scenic beaches, providing guests with easy access to both areas. The hotel's positioning within a small shopping center adds convenience with several eateries and shops nearby, making essentials easily accessible. Guests appreciate the rooftop atmosphere, including a well-equipped gym and inviting areas for unwinding, contributing to the hotel's modern and well-decorated environment. The cleanliness of Motto By Hilton Tulum is consistently highlighted, with immaculate rooms and common spaces reflecting a well-maintained ambiance.
The dining experience at the hotel receives positive acclaim, particularly for dinner options at the rooftop and lobby restaurants, where guests savor delicious food, remarkable cocktails, and a pleasant atmosphere enhanced by excellent DJ performances and friendly staff. Though breakfast options could benefit from more variety and inclusivity, the attentive service and standout dishes available receive commendation. The compact yet stylish rooms offer a cozy intimate atmosphere that is clean and well-kept, suitable for short stays and couples.
The staff at Motto By Hilton Tulum are notably welcoming and attentive, enhancing guests' experiences through exceptional service across different areas of the hotel. Recognition is given to the rooftop bar staff for their legendary service, enriching the lively environment with a mix of professionalism and approachability. For connectivity needs, the hotel's Wi-Fi is generally reliable with strong signals in communal areas, adding to a satisfying stay.
The gym facilities are distinguished for their size and array of equipment, receiving high praise and setting a benchmark for hotel fitness centers. Complimenting the gym is the stunning rooftop pool, a favorite spot among guests for its views and relaxing ambiance. The secure underground parking garage offers added convenience, allowing guests to explore the region with ease, further enhancing the overall appeal of Motto By Hilton Tulum as a comfortable accommodation choice in Tulum.
While there are occasional mentions of less favorable aspects such as room noise, music volume, and room insulation, the overall impression remains overwhelmingly positive. Despite mixed reviews on bed comfort, Motto By Hilton Tulum stands out as an attractive option for travelers seeking a modern boutique experience in a central and convenient Tulum location.
Aloft Tulum presents itself as an appealing destination for travelers seeking a blend of comfort and vibrancy in the heart of Tulum. Its prime location between Tulum Beach and the town center offers guests easy access to local attractions, dining, and entertainment, while its position in the modern Aldea Zama area provides a peaceful retreat. The hotel features contemporary design elements and facilities, with a standout rooftop pool offering stunning jungle views, making it an ideal choice for relaxation after exploration.
The hotel's staff consistently receive praise for their friendliness and attentive service, contributing significantly to guest satisfaction. The rooms are modern, clean, and spacious, equipped with ample amenities, and the beds are specifically noted for their exceptional comfort. Cleanliness across the property, from rooms to common areas, is frequently highlighted, supporting Aloft Tulum's reputation as a spotless and inviting environment.
Guests enjoy a delightful breakfast with fresh, tasty options, although there are minor areas for improvement in speed and menu variety. The dinner experience, while offering a lovely ambiance at the rooftop pool and bar, could benefit from more diverse menu choices and attention to value. Despite some inconsistencies with the wifi and extra charges for parking, the overall experience at Aloft Tulum is positive.
The hotel's gym supports fitness enthusiasts with its clean and modern facilities, while the pools—especially the rooftop pool—are celebrated for their views, atmosphere, and design. Aloft Tulum manages to provide a luxurious yet relaxed environment, making it an attractive option for travelers seeking a stylish and comfortable stay in Tulum.