Grand Canyon Plaza Hotel-South Rim
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Summary of reviewsThe Grand Canyon Plaza Hotel-South Rim garners frequent praise from visitors primarily due to its exceptional location. Situated in Tusayan, just a short two to ten-minute drive from the South Rim entrance of the Grand Canyon National Park, the hotel serves as an excellent base for exploring the natural wonders of the area. Its proximity to local amenities, including restaurants, grocery stores and tourist attractions such as the IMAX theater, adds to its convenience, particularly for those on brief trips or multi-day visits geared toward maximizing their time at the park.
The dining experience at the hotel receives mixed reviews. Breakfast offerings are noted for their variety and quality with many enjoying the delicious dishes and friendly service. However, the cost of breakfast, which is not included in the room rate, has been a point of contention. Dinner experiences are similarly varied; while some enjoy the food and ambiance, others find it overpriced and lacking in quality. Despite these mixed reviews, the service is generally positively reviewed and the convenience of the on-site restaurant adds value.
The hotel's rooms are often lauded for their spaciousness, comfort and cleanliness. Guests appreciate the large, well-equipped rooms with comfortable beds and useful amenities, though some note that certain rooms appear outdated and could benefit from renovations. Despite these minor complaints, most guests find the rooms satisfactory and conducive to a restful stay.
Cleanliness is another strong point for the Grand Canyon Plaza Hotel-South Rim. Rooms and common areas are typically described as spotless, contributing to a comfortable and pleasant experience. However, there are occasional reports of outdated furnishings and maintenance issues, suggesting that periodic updates and attention to detail could further enhance guest satisfaction.
Staff interactions receive predominantly positive feedback with numerous reviews highlighting their friendliness and helpfulness. Specific staff members, such as Suzie and Rich from the concierge team, are often mentioned for their exceptional service. While a few guests have had less favorable interactions, the majority appreciate the courteous and efficient staff.
WiFi connectivity at the hotel is a mix of good and bad experiences. While some guests report a strong and reliable connection, others encounter weak signals and difficulty connecting, particularly in their rooms. The complexity of the WiFi setup is another critique with some guests finding it challenging to navigate.
The hotel’s gym is basic with limited equipment and could benefit from improvements. Access to the gym is slightly inconvenient as it requires going outside. Nevertheless, the presence of a treadmill allows guests to maintain their fitness routines.
Pools at the Grand Canyon Plaza Hotel-South Rim are well-regarded, featuring both indoor and outdoor options, including a heated pool and a relaxing indoor spa area. The cleanliness and maintenance of these areas are appreciated, although some guests note occasional noise and minor cleanliness issues.
Families find the hotel accommodating with adequate space in the rooms for a group of four and a warm family-friendly atmosphere. The indoor pool, garden and convenient shuttle bus to the Grand Canyon make it a particularly good choice for family stays.
In summary, the Grand Canyon Plaza Hotel-South Rim offers an excellent location and generally high levels of comfort and cleanliness. The friendly staff and convenient amenities make it a pleasant choice for visitors. Though the breakfast and WiFi can be improvements areas, the overall value and proximity to the Grand Canyon make it a favored option for many travelers.
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The dining experience at the hotel receives mixed reviews. Breakfast offerings are noted for their variety and quality with many enjoying the delicious dishes and friendly service. However, the cost of breakfast, which is not included in the room rate, has been a point of contention. Dinner experiences are similarly varied; while some enjoy the food and ambiance, others find it overpriced and lacking in quality. Despite these mixed reviews, the service is generally positively reviewed and the convenience of the on-site restaurant adds value.
The hotel's rooms are often lauded for their spaciousness, comfort and cleanliness. Guests appreciate the large, well-equipped rooms with comfortable beds and useful amenities, though some note that certain rooms appear outdated and could benefit from renovations. Despite these minor complaints, most guests find the rooms satisfactory and conducive to a restful stay.
Cleanliness is another strong point for the Grand Canyon Plaza Hotel-South Rim. Rooms and common areas are typically described as spotless, contributing to a comfortable and pleasant experience. However, there are occasional reports of outdated furnishings and maintenance issues, suggesting that periodic updates and attention to detail could further enhance guest satisfaction.
Staff interactions receive predominantly positive feedback with numerous reviews highlighting their friendliness and helpfulness. Specific staff members, such as Suzie and Rich from the concierge team, are often mentioned for their exceptional service. While a few guests have had less favorable interactions, the majority appreciate the courteous and efficient staff.
WiFi connectivity at the hotel is a mix of good and bad experiences. While some guests report a strong and reliable connection, others encounter weak signals and difficulty connecting, particularly in their rooms. The complexity of the WiFi setup is another critique with some guests finding it challenging to navigate.
The hotel’s gym is basic with limited equipment and could benefit from improvements. Access to the gym is slightly inconvenient as it requires going outside. Nevertheless, the presence of a treadmill allows guests to maintain their fitness routines.
Pools at the Grand Canyon Plaza Hotel-South Rim are well-regarded, featuring both indoor and outdoor options, including a heated pool and a relaxing indoor spa area. The cleanliness and maintenance of these areas are appreciated, although some guests note occasional noise and minor cleanliness issues.
Families find the hotel accommodating with adequate space in the rooms for a group of four and a warm family-friendly atmosphere. The indoor pool, garden and convenient shuttle bus to the Grand Canyon make it a particularly good choice for family stays.
In summary, the Grand Canyon Plaza Hotel-South Rim offers an excellent location and generally high levels of comfort and cleanliness. The friendly staff and convenient amenities make it a pleasant choice for visitors. Though the breakfast and WiFi can be improvements areas, the overall value and proximity to the Grand Canyon make it a favored option for many travelers.
Hotel with Swimming Pool
The hotel features an outdoor pool that is well-maintained and a key amenity. It includes a jacuzzi and a bar in the pool area.
Heated Pool Outdoor Pool
Name of the pool: Outdoor Pool
Location of the pool: Outdoor pool
Is it a pool of special type?
Show more... Heated pool
Seasonal
Hotel with EV Charging Stations
The Grand Canyon Plaza Hotel is equipped with 4 EV charging stations, offering convenient charging access for guests staying at the hotel.
Hotel with Outdoor Pool
The Grand Canyon Plaza Hotel offers an outdoor pool. This amenity provides a relaxing space for guests after exploring the Grand Canyon area.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Heated Pool
Guest Reviews
The Grand Canyon Plaza Hotel-South Rim boasts a location that consistently receives high praise from visitors for its exceptional proximity to the Grand Canyon. Situated in Tusayan, just minutes away from the South Rim entrance, it offers an ideal base for exploring the natural wonders of the park. Guests appreciate the convenience of being able to reach the Grand Canyon National Park in a very short drive with some reviews noting it takes as little as two to ten minutes by car.
The hotel's location is also lauded for its easy access to local amenities, including restaurants, grocery stores and tourist attractions such as the IMAX theater. Reviews highlight that the location makes it particularly convenient for those on short trips or looking to make the most out of a multi-day visit to the park.
Additionally, the hotel's setting at the doorstep of the Grand Canyon ensures that guests can enjoy early morning excursions or catch stunning sunrises without the hassle of a long commute. While some reviews mention that the hotel is tricky to find behind other buildings, the overwhelming sentiment is that its strategic position near the park entrance is a remarkable advantage.
Overall, the Grand Canyon Plaza Hotel-South Rim's outstanding location stands out as one of its greatest assets, making it a popular choice for travellers keen to experience the Grand Canyon with minimal fuss.
The breakfast experience at the Grand Canyon Plaza Hotel-South Rim has garnered mixed reviews from guests. Many praised the variety and quality of the breakfast options available, highlighting delicious and plentiful dishes, as well as a quick and friendly service. The breakfast buffet was noted for its decent spread and extensive selection with some guests calling it one of the best they’ve had, especially in comparison to typical American standards. A la carte options also received positive mentions for being tasty and well-priced.
On the downside, many guests were disappointed that breakfast was not included in the room rate. There were frequent complaints about the high cost of breakfast with several noting that the buffet did not offer good value for money and was overpriced. Some guests found the breakfast selection to be limited and not catering well to vegetarians. Instances of mediocre or poor quality breakfast, unfriendly staff and additional charges for gratuity were also cited.
Overall, while the quality of the breakfast at the Grand Canyon Plaza Hotel-South Rim is appreciated by some, the additional cost and lack of inclusivity in the room price are significant points of contention for many guests.
Located near the majestic Grand Canyon, the Grand Canyon Plaza Hotel-South Rim offers dining experiences that have received mixed reviews from guests. While some diners have praised the restaurant for its good food, beautiful setting and excellent service, others have found it to be overpriced and lacking in quality. Guests have the convenience of an on-site restaurant and bar, which many found to be quite good with special mentions for the Saloon restaurant's delicious offerings and enjoyable ambiance.
However, there are multiple mentions of limited menu options and early closing times, which can be inconvenient for late arrivals. The food quality has been described as inconsistent with some guests enjoying tasty meals and others finding the fare bland and not worth the price. Despite these drawbacks, the service at the restaurant has generally garnered positive feedback with staff noted for their friendliness and efficiency.
For those exploring dining alternatives, the hotel's proximity to various nearby restaurants is a plus, providing additional options for guests seeking variety. Overall, while the dining experience at Grand Canyon Plaza Hotel-South Rim might not be its strongest selling point, it still offers adequate convenience and some enjoyable meals, especially when combined with the hotel's other amenities such as a whirlpool and bar.
The reviews about the rooms at the Grand Canyon Plaza Hotel-South Rim present a mixed but generally positive picture. Guests frequently commend the rooms for their spaciousness, comfort and cleanliness. Many reviews highlight large rooms with comfortable beds, ample amenities and a welcoming atmosphere.
The rooms are described as well-equipped and furnished with some offering additional features such as private balconies, separate living areas and large granite bathroom countertops. Guests appreciate the quiet environment and the ability to open windows for fresh air without facing noise disturbances.
However, there are notable areas for improvement. Some rooms are mentioned as outdated and in need of renovation. Complaints about dim lighting, aged decor and slightly worn furnishings are recurring. Issues with cleanliness, while not pervasive, have been mentioned, along with specific problems like noisy air conditioning units and heaters not functioning well.
Bathrooms, although generally clean, are a point of contention for their design and size. Some guests found them inconvenient, particularly the wheelchair-accessible showers that can cause water to spread on the floor. Additionally, there were mentions of rooms having poor ventilation, being too dark and in some cases, having unpleasant odors.
Overall, while the rooms at Grand Canyon Plaza Hotel-South Rim are spacious and comfortable with some showing signs of age, the general sentiment is that they provide a good value and a pleasant stay, particularly given the proximity to the Grand Canyon.
Guests at the Grand Canyon Plaza Hotel-South Rim had varied experiences with the beds. Many found the beds comfortable and clean, appreciating the soft and cosy bedding and large, pleasant king-size beds. A significant number of reviews mentioned very comfortable beds, contributing to a comfortable stay overall.
However, several guests noted issues with the beds; some found the mattresses too soft, too firm or even saggy. Worn-out mattresses and noisy beds were also a common concern with some mattresses causing discomfort due to spring coils. Additionally, some guests found the bedding insufficient, often pointing out that bed blankets were too light or there were no proper bedspreads.
Overall, while many guests enjoyed a good night's rest, there were considerable mentions of improvement needed in the quality and comfort of the beds, to ensure a more universally restful experience for visitors.
The Grand Canyon Plaza Hotel-South Rim receives frequent praise for its cleanliness, particularly in guest rooms which are often described as clean, tidy and spacious. Many guests comment on the spotless condition of both rooms and common areas, making it a convenient and comfortable choice for travelers. Despite the positive remarks, a number of reviews highlight issues with outdated furniture and décor, as well as occasional maintenance lapses. Some guests reported finding old or dusty carpets and musty smells, indicating that while generally clean, certain aspects of upkeep could be improved. The hotel is also noted for being dog-friendly and well-maintained overall, though there were sporadic mentions of specific cleanliness problems like mold in bathrooms and dirty air conditioning units. Overall, the Grand Canyon Plaza Hotel-South Rim stands out for its clean and comfortable rooms, but some areas could benefit from updates and more thorough cleaning attention.
The guest reviews of the Grand Canyon Plaza Hotel-South Rim frequently praise the friendliness and helpfulness of the staff. Numerous reviewers highlight that the staff is welcoming, charming and always ready to assist with various requests and questions. The reception staff particularly stand out for their courteousness and efficiency during check-in and check-out, making the overall experience smoother for the guests.
Notably, Suzie, the concierge and Rich, another member of the concierge team, receive multiple mentions for their exceptional service and helpful tips for local activities. The hotel’s manager and several receptionists are also praised for their kindness and accommodating nature.
However, a few reviews point out that some staff members could improve their level of service with some guests experiencing unhelpful and curt interactions, particularly at the reception desk. Issues such as unprofessional behavior and a lack of friendliness from certain staff members have been noted, but these appear to be less common.
Despite these occasional drawbacks, the general sentiment remains positive with most guests appreciating the attentive and knowledgeable staff. The friendly atmosphere created by the majority of the hotel staff leaves a lasting positive impression on the visitors.
When staying at the Grand Canyon Plaza Hotel-South Rim, guests had mixed experiences with the WiFi service. On the positive side, some reported a good and strong internet connection with a few finding the WiFi very good, even working well at the pool. Complimentary WiFi was available in some cases and a few guests found the internet to be acceptable or pretty good.
However, there were several issues noted by guests regarding the WiFi. Some experienced poor or weak connections with reports of no WiFi signal in the rooms and WiFi not working throughout their stays. Additionally, connecting to the WiFi could be complicated, involving separate and complex passwords and limitations of one device per person. On occasion, there was no internet available for an entire day and some guests had to request multiple vouchers to connect. In several instances, WiFi issues required reboots and were not always promptly restored.
Overall, while the WiFi experience at Grand Canyon Plaza Hotel-South Rim had its strong points, it was inconsistent and could be unreliable, particularly in the guest rooms. Guests should be prepared for potential connectivity challenges during their stay.
The Grand Canyon Plaza Hotel-South Rim offers a gym that is described as small and very basic with limited equipment and few options available for a comprehensive workout. Some guests mentioned an inconvenience in accessing the gym since it requires going outside. Despite its modest size, the gym does provide a treadmill for those interested in maintaining their fitness routine. Overall, the fitness room could benefit from improvements and better equipment to meet the needs of the guests. There are additional amenities on-site, including a washing machine and dryer.
The Grand Canyon Plaza Hotel-South Rim offers a variety of swimming options, highlighted by its clean and well-maintained pools and jacuzzis. Guests have noted the presence of both indoor and outdoor pools, including a heated pool for year-round enjoyment and an indoor spa area that many found particularly pleasant and relaxing. The outdoor pool area is well-kept with a lovely patio adorned with trees creating a refreshing environment.
The indoor conservatory features a hot tub that has received praise for being large and enjoyable, even in winter. The jacuzzi area is frequently described as nice and relaxing with some guests mentioning that they appreciated the maintenance and cleanliness of both the pool and hot tub areas. The availability of a whirlpool and spa further enhances the experience, providing additional relaxation options after a day exploring the nearby Grand Canyon.
Despite the positive feedback, there are a few areas where some guests felt improvements could be made. The pool area can be noisy at times with echoes being a common issue and some found the pool to be smaller than expected. Additionally, there were occasional reports of the pool not being as clean as desired or closed during the winter. The smell around the pool area also drew minor complaints.
Overall, the Grand Canyon Plaza Hotel-South Rim's pool offerings are a popular and much-appreciated feature, contributing significantly to the hotel's atmosphere and guest enjoyment.
Grand Canyon Plaza Hotel-South Rim stands out as a great option for family trips, offering many amenities tailored for a comfortable and enjoyable stay. Guests noted the hotel’s excellent guidance on local attractions suitable for kids, ensuring families can easily plan their visits. The facility itself is praised for being family-friendly with enough space in the rooms to accommodate a group of four comfortably. The hotel's warm family atmosphere and large, tidy rooms contribute to a pleasant stay for guests of all ages.
Families particularly appreciated the indoor pool area, shared open garden and the overall cleanliness and safety of the environment. The convenience of a shuttle bus to the Grand Canyon was also highlighted as a significant advantage for family outings. Ideal for both short and extended stays, the hotel’s location makes it a perfect base for exploring the Grand Canyon.
While some reviews mentioned a lack of specific activities for kids within the hotel, the overall family-oriented vibe and necessary facilities like comfortable bedding, spacious rooms and separate bathroom areas provided a satisfactory experience. Friendly and accommodating staff, alongside convenient parking, further enhanced the guest experience, making Grand Canyon Plaza Hotel-South Rim a solid choice for families visiting the area.
The Grand Canyon Plaza Hotel-South Rim offers a standard three-star experience with the expected basic amenities. While it’s a decent option for those seeking a comfortable stay near the Grand Canyon, some guests noted that the hotel’s facilities and decor are somewhat outdated and in need of significant updates to truly meet a three-star rating.
The hotel is safe for family stays and provides all the essentials of a typical three-star property with courteous and well-appointed staff. However, there's a lack of additional perks and amenities that might be found in other hotels and not all features are in perfect working condition, such as ice machines.
On the positive side, the hotel is an excellent base for those planning to hike the Grand Canyon with the magnificent natural wonder just minutes away. Guests can expect good cleaning and room service during their stay. Despite some areas needing improvement, the proximity to the Grand Canyon and the basic but comfortable accommodations make it a practical choice for travelers. Just be prepared for a three-star experience at potentially higher prices than expected.
The 'Grand Canyon Plaza Hotel-South Rim' provides a convenient location for those visiting the Grand Canyon, particularly during the summer when the shuttle service from the hotel operates. For business travelers, the hotel offers basic yet adequate facilities to ensure a comfortable stay. Wi-Fi is available for guests and the dining options cater to those needing a meal at various times of the day.
While the hotel is generally considered suitable for business trips, it falls short in terms of dedicated business support and conference facilities, which are reported to be loosely organized and unavailable. Despite some reports of unfriendliness and the perception of being overpriced, check-in is typically described as easy, thanks to the accommodating front desk staff.
The hotel provides a table in rooms which can be used conveniently for laptop work, contributing to its practicality for business purposes. Though not perfect, there are associated hotels in the area that offer supportive environments, suggesting an improving trend in overall service and facilities.
Visitors to the Grand Canyon Plaza Hotel have noted several aspects regarding its accessibility for guests with disabilities. On the positive side, many have highlighted that the hotel is conveniently located close to the Grand Canyon National Park and various nearby amenities, making it easy to explore the area. The hotel is described as centrally located and within walking distance to gift shops, pizza restaurants and entertainment options, enhancing its appeal for families and hikers.
The hotel offers accessible rooms and certain areas of the property are wheelchair accessible. These features make it easier for guests with mobility issues to navigate parts of the hotel. However, there were several mentions of areas where accessibility could be improved. Some guests noted the lack of elevator access to certain rooms, which necessitated climbing stairs. Additionally, the design of the wheelchair-accessible bathrooms was critiqued, as the floors tended to get wet easily, presenting a potential hazard.
Moreover, the stairs leading to the pool were described as slippery and unsafe, posing challenges for guests with limited mobility. Despite these drawbacks, the hotel's overall accessibility and proximity to the Grand Canyon Park make it a convenient choice for travelers, particularly those planning to spend significant time exploring the park.
Nestled within a beautiful conservatory, the Grand Canyon Plaza Hotel-South Rim offers an inviting oasis featuring a variety of heated amenities. Guests frequently praise the hotel's heated pool for its consistent warmth and cleanliness. The outdoor heated pool, in particular, provides a stunning view of the Santa Catalina Mountains, adding to the tranquil ambiance.
A standout feature often highlighted is the hotel's array of hot tub jacuzzis. Visitors describe these as very pleasant, spacious and well-maintained. The indoor spa, equipped with hot tubs and a pleasant conservatory, further enhances the relaxation experience.
Despite a few minor concerns such as early pool closures due to extreme heat and some issues with window treatments, the overall sentiment conveys that the heated areas, including the indoor and outdoor pools and jacuzzis, are very good and well-received by guests. These features create a comfortable and enjoyable atmosphere, making the Grand Canyon Plaza Hotel-South Rim a delightful retreat for travelers looking to unwind.
The Grand Canyon Plaza Hotel-South Rim features an outdoor pool that garners mixed reviews from guests. Many appreciate the pool as a key amenity, describing it as nice, lovely, good-sized and well-maintained. Additionally, the facility includes a jacuzzi and a bar in the pool area, adding to its appeal.
However, some guests noted that the pool area can be untidy and small relative to the size of the hotel with issues of overcrowding. Seasonal closures and maintenance issues were also mentioned with the pool sometimes being unavailable or not open during the colder months. Despite these drawbacks, the general sentiment is that the pool is a pleasant feature of the hotel when it is fully operational.
The Grand Canyon Plaza Hotel-South Rim is highly regarded for its pet-friendly accommodations. Many guests appreciate that the hotel allows pets, specifically highlighting it as a dog-friendly establishment. The amenities for pets include a spacious, green lot perfect for walking dogs, which is repeatedly described as decent and super large. Visitors have also noted the hotel's dog-friendly policies and services, which help ensure a comfortable stay for both pets and their owners.
Guests have praised the hotel for welcoming their canine companions, mentioning it is particularly great for dogs and their needs. However, there have been a few mentions of dog hair on the carpet and occasional room odors presumably from previous pets, which may require attention. Despite this, the general consensus is positive with many travelers pleased with the pet-friendly atmosphere and the convenience of being able to bring their dogs along on their trips.
In summary, the Grand Canyon Plaza Hotel-South Rim is a commendable choice for pet owners, thanks to its accommodating nature, green spaces for dog walking and overall dog-friendly environment.
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Location
The hotel's location is also lauded for its easy access to local amenities, including restaurants, grocery stores and tourist attractions such as the IMAX theater. Reviews highlight that the location makes it particularly convenient for those on short trips or looking to make the most out of a multi-day visit to the park.
Additionally, the hotel's setting at the doorstep of the Grand Canyon ensures that guests can enjoy early morning excursions or catch stunning sunrises without the hassle of a long commute. While some reviews mention that the hotel is tricky to find behind other buildings, the overwhelming sentiment is that its strategic position near the park entrance is a remarkable advantage.
Overall, the Grand Canyon Plaza Hotel-South Rim's outstanding location stands out as one of its greatest assets, making it a popular choice for travellers keen to experience the Grand Canyon with minimal fuss.
Breakfast
On the downside, many guests were disappointed that breakfast was not included in the room rate. There were frequent complaints about the high cost of breakfast with several noting that the buffet did not offer good value for money and was overpriced. Some guests found the breakfast selection to be limited and not catering well to vegetarians. Instances of mediocre or poor quality breakfast, unfriendly staff and additional charges for gratuity were also cited.
Overall, while the quality of the breakfast at the Grand Canyon Plaza Hotel-South Rim is appreciated by some, the additional cost and lack of inclusivity in the room price are significant points of contention for many guests.
Dinner
However, there are multiple mentions of limited menu options and early closing times, which can be inconvenient for late arrivals. The food quality has been described as inconsistent with some guests enjoying tasty meals and others finding the fare bland and not worth the price. Despite these drawbacks, the service at the restaurant has generally garnered positive feedback with staff noted for their friendliness and efficiency.
For those exploring dining alternatives, the hotel's proximity to various nearby restaurants is a plus, providing additional options for guests seeking variety. Overall, while the dining experience at Grand Canyon Plaza Hotel-South Rim might not be its strongest selling point, it still offers adequate convenience and some enjoyable meals, especially when combined with the hotel's other amenities such as a whirlpool and bar.
Rooms
The rooms are described as well-equipped and furnished with some offering additional features such as private balconies, separate living areas and large granite bathroom countertops. Guests appreciate the quiet environment and the ability to open windows for fresh air without facing noise disturbances.
However, there are notable areas for improvement. Some rooms are mentioned as outdated and in need of renovation. Complaints about dim lighting, aged decor and slightly worn furnishings are recurring. Issues with cleanliness, while not pervasive, have been mentioned, along with specific problems like noisy air conditioning units and heaters not functioning well.
Bathrooms, although generally clean, are a point of contention for their design and size. Some guests found them inconvenient, particularly the wheelchair-accessible showers that can cause water to spread on the floor. Additionally, there were mentions of rooms having poor ventilation, being too dark and in some cases, having unpleasant odors.
Overall, while the rooms at Grand Canyon Plaza Hotel-South Rim are spacious and comfortable with some showing signs of age, the general sentiment is that they provide a good value and a pleasant stay, particularly given the proximity to the Grand Canyon.
Beds
However, several guests noted issues with the beds; some found the mattresses too soft, too firm or even saggy. Worn-out mattresses and noisy beds were also a common concern with some mattresses causing discomfort due to spring coils. Additionally, some guests found the bedding insufficient, often pointing out that bed blankets were too light or there were no proper bedspreads.
Overall, while many guests enjoyed a good night's rest, there were considerable mentions of improvement needed in the quality and comfort of the beds, to ensure a more universally restful experience for visitors.
Cleanliness
Staff
Notably, Suzie, the concierge and Rich, another member of the concierge team, receive multiple mentions for their exceptional service and helpful tips for local activities. The hotel’s manager and several receptionists are also praised for their kindness and accommodating nature.
However, a few reviews point out that some staff members could improve their level of service with some guests experiencing unhelpful and curt interactions, particularly at the reception desk. Issues such as unprofessional behavior and a lack of friendliness from certain staff members have been noted, but these appear to be less common.
Despite these occasional drawbacks, the general sentiment remains positive with most guests appreciating the attentive and knowledgeable staff. The friendly atmosphere created by the majority of the hotel staff leaves a lasting positive impression on the visitors.
Wi-Fi
However, there were several issues noted by guests regarding the WiFi. Some experienced poor or weak connections with reports of no WiFi signal in the rooms and WiFi not working throughout their stays. Additionally, connecting to the WiFi could be complicated, involving separate and complex passwords and limitations of one device per person. On occasion, there was no internet available for an entire day and some guests had to request multiple vouchers to connect. In several instances, WiFi issues required reboots and were not always promptly restored.
Overall, while the WiFi experience at Grand Canyon Plaza Hotel-South Rim had its strong points, it was inconsistent and could be unreliable, particularly in the guest rooms. Guests should be prepared for potential connectivity challenges during their stay.
Gym
Pool
The indoor conservatory features a hot tub that has received praise for being large and enjoyable, even in winter. The jacuzzi area is frequently described as nice and relaxing with some guests mentioning that they appreciated the maintenance and cleanliness of both the pool and hot tub areas. The availability of a whirlpool and spa further enhances the experience, providing additional relaxation options after a day exploring the nearby Grand Canyon.
Despite the positive feedback, there are a few areas where some guests felt improvements could be made. The pool area can be noisy at times with echoes being a common issue and some found the pool to be smaller than expected. Additionally, there were occasional reports of the pool not being as clean as desired or closed during the winter. The smell around the pool area also drew minor complaints.
Overall, the Grand Canyon Plaza Hotel-South Rim's pool offerings are a popular and much-appreciated feature, contributing significantly to the hotel's atmosphere and guest enjoyment.
Family
Families particularly appreciated the indoor pool area, shared open garden and the overall cleanliness and safety of the environment. The convenience of a shuttle bus to the Grand Canyon was also highlighted as a significant advantage for family outings. Ideal for both short and extended stays, the hotel’s location makes it a perfect base for exploring the Grand Canyon.
While some reviews mentioned a lack of specific activities for kids within the hotel, the overall family-oriented vibe and necessary facilities like comfortable bedding, spacious rooms and separate bathroom areas provided a satisfactory experience. Friendly and accommodating staff, alongside convenient parking, further enhanced the guest experience, making Grand Canyon Plaza Hotel-South Rim a solid choice for families visiting the area.
3 Star
The hotel is safe for family stays and provides all the essentials of a typical three-star property with courteous and well-appointed staff. However, there's a lack of additional perks and amenities that might be found in other hotels and not all features are in perfect working condition, such as ice machines.
On the positive side, the hotel is an excellent base for those planning to hike the Grand Canyon with the magnificent natural wonder just minutes away. Guests can expect good cleaning and room service during their stay. Despite some areas needing improvement, the proximity to the Grand Canyon and the basic but comfortable accommodations make it a practical choice for travelers. Just be prepared for a three-star experience at potentially higher prices than expected.
Business
While the hotel is generally considered suitable for business trips, it falls short in terms of dedicated business support and conference facilities, which are reported to be loosely organized and unavailable. Despite some reports of unfriendliness and the perception of being overpriced, check-in is typically described as easy, thanks to the accommodating front desk staff.
The hotel provides a table in rooms which can be used conveniently for laptop work, contributing to its practicality for business purposes. Though not perfect, there are associated hotels in the area that offer supportive environments, suggesting an improving trend in overall service and facilities.
Accessible
The hotel offers accessible rooms and certain areas of the property are wheelchair accessible. These features make it easier for guests with mobility issues to navigate parts of the hotel. However, there were several mentions of areas where accessibility could be improved. Some guests noted the lack of elevator access to certain rooms, which necessitated climbing stairs. Additionally, the design of the wheelchair-accessible bathrooms was critiqued, as the floors tended to get wet easily, presenting a potential hazard.
Moreover, the stairs leading to the pool were described as slippery and unsafe, posing challenges for guests with limited mobility. Despite these drawbacks, the hotel's overall accessibility and proximity to the Grand Canyon Park make it a convenient choice for travelers, particularly those planning to spend significant time exploring the park.
Heated Pool
A standout feature often highlighted is the hotel's array of hot tub jacuzzis. Visitors describe these as very pleasant, spacious and well-maintained. The indoor spa, equipped with hot tubs and a pleasant conservatory, further enhances the relaxation experience.
Despite a few minor concerns such as early pool closures due to extreme heat and some issues with window treatments, the overall sentiment conveys that the heated areas, including the indoor and outdoor pools and jacuzzis, are very good and well-received by guests. These features create a comfortable and enjoyable atmosphere, making the Grand Canyon Plaza Hotel-South Rim a delightful retreat for travelers looking to unwind.
Outdoor Pool
However, some guests noted that the pool area can be untidy and small relative to the size of the hotel with issues of overcrowding. Seasonal closures and maintenance issues were also mentioned with the pool sometimes being unavailable or not open during the colder months. Despite these drawbacks, the general sentiment is that the pool is a pleasant feature of the hotel when it is fully operational.
Dog Friendly
Guests have praised the hotel for welcoming their canine companions, mentioning it is particularly great for dogs and their needs. However, there have been a few mentions of dog hair on the carpet and occasional room odors presumably from previous pets, which may require attention. Despite this, the general consensus is positive with many travelers pleased with the pet-friendly atmosphere and the convenience of being able to bring their dogs along on their trips.
In summary, the Grand Canyon Plaza Hotel-South Rim is a commendable choice for pet owners, thanks to its accommodating nature, green spaces for dog walking and overall dog-friendly environment.
Yes, Grand Canyon Plaza Hotel-South Rim has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Grand Canyon Plaza Hotel-South Rim.
Yes, Grand Canyon Plaza Hotel-South Rim welcomes dogs.
No, parking facilities aren't available at Grand Canyon Plaza Hotel-South Rim.
Yes, Grand Canyon Plaza Hotel-South Rim has a gym.
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