The Grand Hotel at the Grand Canyon garners significant appreciation for its ideal location, situated just minutes from the South Rim entrance of Grand Canyon National Park. Guests frequently commented on the hotel's charm, cleanliness, spacious rooms and the welcoming and friendly staff. The close proximity to local shops, restaurants and tour services enhances the convenience, making it a strategic base for both short and extended visits to this iconic destination.
Breakfast received mixed reviews; while some guests praised the variety and quality, others found it inconsistently managed and overpriced, particularly given that it was not included in the room rate. However, those who enjoyed the breakfast found it substantial and well worth the additional cost.
Dinner also elicited mixed feedback. Positive remarks were given for the delicious food, especially the steaks and the convenience of an on-site restaurant and bar with a pleasant atmosphere. Nonetheless, frequent closures due to staffing shortages, slow service and high prices detracted from the overall dining experience for many guests.
Rooms at the hotel are generally described as spacious, clean and comfortable with modern amenities like mini-fridges and microwaves. However, some guests found the rooms smaller than expected or encountered minor cleanliness issues and dated furnishings. Noise from air conditioning and common areas was noted occasionally.
Cleanliness at the hotel largely receives positive feedback with rooms and common areas being well-maintained. However, a few guests reported inconsistencies in housekeeping standards, such as dusty floors and unclean carpets.
The hotel's staff is predominantly seen as friendly, helpful and courteous, contributing positively to the guest experience. While there were rare instances of uncooperative or indifferent behavior, these were outliers in the otherwise positive portrayal of the hotel's service.
WiFi performance varied with some guests finding it excellent and reliable, while others experienced weak connectivity and spotty service in certain areas of the hotel. Improving the consistency of internet access would enhance the overall guest experience.
The indoor pool and jacuzzi are well-liked for their clean and well-maintained condition, though some guests found the pool small, occasionally crowded and in need of better maintenance. Issues of cleanliness and excessive chlorination were also mentioned.
Parking is widely praised for being ample, free and conveniently located, making it easy for guests to find a spot. There are also EV charging stations available, which is a valuable amenity, especially for Tesla drivers, although some guests occasionally faced charging availability issues.
Families appreciate the hotel for its spacious rooms and family-friendly amenities. The pool and children's play area are favorites among young guests, making it a popular choice for family vacations. The hotel's shop and other facilities further add to its appeal for families.
In summary, The Grand Hotel at the Grand Canyon is highly favored for its excellent location, overall cleanliness, friendly staff and convenience. While there are areas such as dining, room size and WiFi that can be improved, the hotel remains a solid choice for visitors looking to explore the Grand Canyon.
Holiday Inn Resort The Squire at Grand Canyon by IHG is widely praised for its exceptional location, just minutes from the Grand Canyon's south entrance. This proximity allows guests to explore the natural wonders of the Grand Canyon with ease and return to a peaceful retreat, away from the park's hustle. Visitors appreciate the convenience of nearby restaurants, shops and attractions in Tusayan, enhancing their overall experience.
The breakfast offerings at the resort provide a varied selection with fresh fruits, pastries and both sweet and savory options. While many guests find the breakfast delicious and nutritious, the cost of $20 per person and occasional service inefficiencies are common points of contention. Despite these drawbacks, the inclusion of free meals for children under 12 is a notable perk.
Dining options at the resort receive mixed reviews. The Coronado Room garners accolades for its excellent food and service, particularly for dishes like steak and elk chili, though the high prices and limited menu options can be a downside. The pub area offers a more casual dining experience with a fun ambiance and additional entertainment options, yet the quality of food can be hit or miss.
Room quality at the Squire Resort generally receives positive feedback for its cleanliness, spaciousness and comfort. Guests appreciate the well-appointed amenities, such as microwaves, refrigerators and coffee makers, along with cozy, inviting interiors. However, some areas could benefit from updates and more consistent housekeeping services.
Cleanliness is a strong point with many guests noting the well-maintained rooms and public areas. However, inconsistencies in housekeeping practices, such as occasional dirty floors and missed cleanings, have been highlighted.
The staff at Squire Resort are frequently commended for their friendliness, helpfulness and efficiency, especially front desk personnel who provide excellent service. Nevertheless, some guests have encountered unprofessional or inattentive behavior from certain staff members, indicating a need for better consistency and training.
WiFi connectivity at the resort presents challenges with many guests experiencing weak or unreliable connections, particularly in certain areas of the hotel. Despite this, the provision of free tea and coffee at the reception is a pleasant touch.
The gym is a standout feature, boasting well-maintained equipment and a clean, spacious environment. Guests also appreciate the additional amenities like indoor and outdoor pools, an arcade, a bowling alley and a game room, which add to the overall enjoyment of their stay.
The pool areas, including both heated indoor and outdoor options, are well-received for their cleanliness and pleasant ambiance. While occasional noise and overcrowding can detract from the experience, the variety of amenities and poolside activities for families are generally praised.
Families find the Squire Resort to be an excellent choice with numerous activities and clean, spacious accommodations that cater to both kids and adults. The range of family-friendly amenities and a safe, welcoming environment make it a preferred destination for those visiting the Grand Canyon.
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*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-2 out of 2 hotels in and around Tusayan