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Summary of reviewsHotel Izelai is highly appreciated for its strategic location, which is ideal for travelers wanting to explore nearby cities such as Pamplona, Bilbao and San Sebastian. Conveniently situated on the outskirts of Alsasua near major roads and highways, it offers easy access and a peaceful atmosphere despite being close to a busy national road. The proximity to practical amenities such as a supermarket, gas station and restaurant adds to its convenience, making it perfect for both short stopovers and extended stays. Guests can also enjoy ample parking, effortless self check-in and easy access to the town center and nearby natural parks, ensuring a great value for money.
Although the hotel does not offer an on-site breakfast service, guests have nearby options for morning meals, including a bar 200 meters away and another in the same building. This arrangement provides convenient alternatives for those in need of a quick breakfast.
Hotel Izelai excels in offering spacious and clean rooms equipped with modern amenities like mini-fridges, safes, air conditioning and functional bathrooms. The comfort of the beds and the quality of the bedding are frequently praised, ensuring restful nights for guests. While a few minor issues such as noise from air conditioning and occasional maintenance needs have been noted, the overall cleanliness and functionality of the rooms receive high marks. Automated check-in and remote assistance also contribute to a seamless experience.
Cleanliness is a standout feature at Hotel Izelai with daily thorough cleaning and fresh towels ensuring a consistently tidy environment. Though there are occasional mentions of areas that could benefit from more attention, the overall cleanliness and maintenance of the hotel support its great value proposition.
The staff at Hotel Izelai, particularly the manager Jesús, are frequently commended for their exceptional customer service. Guests appreciate the friendly, helpful and professional demeanor of the staff, which enhances the overall experience. The multilingual capabilities and personal touch of the team leave a lasting positive impression.
Guests have mixed views on the Wi-Fi; some find it fast and reliable, while others experience poor connectivity in certain areas. Despite this, the availability of free parking is widely appreciated, offering ample, easily accessible spaces for guests with vehicles.
The comfort of the beds is another highlight with many guests enjoying a restful sleep thanks to the firm and supportive mattresses, some of which feature memory foam. Although a few visitors found the mattresses or pillows too firm, the general consensus is that the bed quality significantly contributes to a pleasant stay.
In conclusion, Hotel Izelai offers a comfortable, clean and conveniently located stay with excellent customer service and practical amenities. Despite minor issues, the overall value for money and the positive experiences of its guests make it a highly recommended choice for travelers.
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