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Summary of reviewsThe SLEEEP Hotel Vösendorf offers a convenient and well-regarded stay for travelers, especially emphasizing its prime location near SCS Vösendorf and various large shopping centers. Its proximity to highways makes it an excellent stopover for road trips and business trips, while easy access to public transportation allows for quick trips to downtown Vienna and the airport. Despite being near a busy highway, the hotel manages to maintain a peaceful ambiance, further complemented by its ample and secure parking facilities.
Guests generally praise the breakfast, noting its variety, quality and the peaceful atmosphere in the dining area. Despite some criticisms regarding lack of options and occasional stock issues, the breakfast provides a satisfactory start to the day. The dinner experience, though limited, receives positive feedback for its delicious, reasonably priced food and friendly service, particularly highlighting Hungarian specialties and family-friendly options.
The hotel rooms are spacious, clean and soundproof, providing comfortable beds and essential amenities like fridges and kettles. However, there is consistent feedback about the rooms showing age and needing renovation with issues such as poor lighting, outdated furniture and inconsistent air conditioning being commonly mentioned. Cleanliness across the hotel is generally high, although some isolated incidents suggest the need for better maintenance in specific areas.
Staff at the hotel are predominantly praised for their friendliness, helpfulness and professionalism. Reception and housekeeping staff, in particular, are often cited for making guests' stays pleasant and welcoming, despite occasional negative reviews highlighting unprofessional behavior.
One notable downside is the hotel's Wi-Fi, which many guests find weak and unreliable, especially in rooms. Internet connectivity issues remain a significant area for improvement. The gym, although equipped with basic facilities, is criticized for its outdated and poorly maintained equipment.
The outdoor swimming pool, set in a beautiful garden, is a charming feature appreciated by many guests. However, the limited access hours and somewhat cold water temperature are minor drawbacks. Parking is a stress-free experience with plenty of safe and secure spaces available, enhancing the overall convenience for travelers.
While the main beds are comfortable and well-maintained, additional and sofa beds are often described as uncomfortable and of poor quality. The SLEEEP Hotel Vösendorf, despite its inviting exterior and some appealing features, faces criticism regarding its four-star classification with many guests suggesting it aligns more closely with a three-star experience.
Overall, the SLEEEP Hotel Vösendorf offers a convenient and comfortable stay with several highlights in location, cleanliness and staff service, though areas such as room maintenance and Wi-Fi connectivity require attention to meet higher expectations. Show more
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Categories
Hotel with Parking
Located near Shopping City Süd, this hotel in Vösendorf features a large parking space, including disabled parking spaces and a bus parking lot.
EV charging stations
Hotel with EV Charging Stations
This hotel provides an electric car charging station. Guests benefit from free self-parking on-site, offering a practical solution for charging their electric vehicles.
Hotel near Golf Courses
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Double RoomThe double room features a wardrobe, a safe deposit box, as well as a private bathroom boasting a bath and a hairdryer. Rooms on the upper floors are reachable by lift. The unit has 1 bed.
Double or Twin RoomThe twin/double room features a wardrobe, a safe deposit box, as well as a private bathroom boasting a bath and a hairdryer. The unit has 2 beds.
Triple RoomThe triple room provides a wardrobe, a safe deposit box, as well as a private bathroom featuring a bath and a hairdryer. Rooms on the upper floors are reachable by lift. The unit offers 3 beds.
Superior Double RoomThe double room offers a wardrobe, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. Rooms on the upper floors are reachable by lift. The unit has 1 bed.
Guest Reviews
7.7
Good
Location
The 'SLEEEP Hotel Vösendorf' boasts a location that is especially convenient for travelers with a variety of needs. Situated near the SCS Vösendorf, the hotel is ideal for those looking to indulge in extensive shopping, thanks to its proximity to multiple large shopping centers including the Westfield Shopping City Süd. For those traveling by car, the close access to the highway makes it a prime choice for a stopover on a long journey, whether it's a road trip or a business trip.
Public transportation options are also easily accessible with a metro station just a short drive away, making downtown Vienna reachable. The location is also beneficial for day trips to Vienna and the airport is only about a half-hour drive away. Despite being on a large industrial estate near a busy highway, the hotel manages to offer a peaceful stay for its guests.
The availability of convenient parking and a strategic spot next to major roadways make it an excellent choice for both quick transit and longer stays. Whether planning a day of shopping, a business trip or a city tour, the 'SLEEEP Hotel Vösendorf' ensures that everything from shopping malls to public transport links and even the scenic city center of Vienna, are within easy reach.
Breakfast
The breakfast at SLEEEP Hotel Vösendorf received generally positive feedback from guests, emphasizing its variety and quality. Many found the breakfast to be very good, delicious and sufficient, often surpassing expectations. Descriptions such as tasty, rich, abundant and providing lasting energy were frequently noted. Despite some mention of it being somewhat repetitive and lacking diversity, most guests seemed satisfied with the offerings. Several reviewers appreciated the peaceful dining atmosphere and polite staff.
However, there were recurring remarks about limited options and occasional issues with refills and stock levels. Some guests found the breakfast pricey for what was offered, suggesting that the selection did not always justify the cost, especially items like croissants and pancakes being notably absent. A few reviews pointed out that the breakfast quality could be inconsistent with some days being better than others.
Overall, while there is room for improvement in terms of variety and value for money, the breakfast at SLEEEP Hotel Vösendorf mostly met or exceeded guests' expectations, providing a solid start to their day.
Dinner
Despite the frequent closure of the restaurant at the SLEEEP Hotel Vösendorf, the dining experience when available has gained positive feedback from guests. For those fortunate enough to dine on-site, the restaurant boasts an impressive menu, including Hungarian specialties, various grill dishes and vegetarian options. The food is described as delicious and reasonably priced, complemented by friendly service from the waitstaff. Diners have enjoyed offerings such as beef or chicken in curry sauce and rice with four meats with a view of the pool adding to the overall pleasant ambiance. While in-hotel dining services are often limited, the available meals are highly appreciated with reviewers recommending the restaurant for its above-average food quality and family-friendly environment.
Rooms
The rooms at the SLEEEP Hotel Vösendorf are generally spacious, well-equipped and clean. Many guests appreciated the adequate size, soundproof windows and functional amenities like fridges and kettles. Cleanliness is often highlighted with several reviews mentioning clean beds, rooms and bathrooms. Despite its proximity to a highway, the rooms are noted for being quiet. Beds in the rooms are largely comfortable, making for a good night's sleep.
However, several reviews indicate that the rooms show their age and require renovation. Issues such as insufficient lighting, outdated furniture, broken fixtures and poor soundproofing were frequently mentioned. Problems with air conditioning and heating are common with rooms often described as too cold or too hot and air conditioning units either not working or not adjustable. Some guests found the extra beds uncomfortable and the room layouts odd with low-mounted toilets and odd bathtub designs. Moreover, complaints about cleanliness and maintenance issues like dusty environments and clogged bathtubs surfaced repeatedly.
Overall, while the rooms offer comfort and adequate space, a notable number of guests felt they were outdated and in need of refurbishing to enhance the overall experience.
Beds
Guests at the SLEEEP Hotel Vösendorf have mixed reviews about the beds with a noticeable emphasis on comfort for the main beds. Many highlight the beds and pillows as "excellent" and "comfortable," contributing to a good sleeping environment. The beds are often described as "big and comfortable," "immaculate," and paired with "pleasant beddings," which seems to enhance the overall stay. Words like "well-maintained," and "very good mattresses" suggest a standard that generally meets guest expectations for regular beds.
However, there are recurring concerns about additional and sofa beds. Many reviews note that these extra sleeping arrangements are "very uncomfortable,” often described as “hard,” “unacceptable,” and "of poor quality." Guests also mention issues like "slipped mattresses" and "iron bars uncomfortable" in sofa beds. Despite some positive mentions of "soft and comfortable" mattresses, there are grievances about both "super hard" and "too soft" beds causing discomfort, including some reports of "back pain."
In summary, while the main beds at the hotel receive praise for their comfort and good maintenance, the extra beds and sofa beds fall short, often deemed uncomfortable and of lower quality.
Cleanliness
The SLEEEP Hotel Vösendorf impresses many guests with its high cleanliness standards. Numerous guests praise the hotel's rooms, describing them as very clean, well-maintained and spotless. Despite the rooms being somewhat outdated, they are considered neat and comfortable. Cleanliness extends to the general areas and facilities of the hotel, earning appreciation from its visitors.
However, there are occasional negative remarks about cleanliness in specific areas. Some guests noted issues such as dirt in the bathtub and shower area, dust on surfaces and even mold under the bathtub partition wall. These isolated incidents suggest that while overall cleanliness is commendable, there might be inconsistencies in some rooms.
Overall, the hotel is generally lauded for its clean and spacious rooms, which contribute to a comfortable stay. The cleaning team receives kudos for their efforts, maintaining a high standard of cleanliness that is frequently mentioned in the reviews. Despite minor lapses in certain areas, the SLEEEP Hotel Vösendorf provides a clean environment, making it a reliable choice for travelers seeking comfort and hygiene.
Staff
The staff at SLEEEP Hotel Vösendorf generally received positive feedback from guests, particularly regarding their friendliness and helpfulness. The reception staff were frequently highlighted for being exceptionally friendly, courteous and accommodating. Guests appreciated the dedication and consistent support provided by the staff, describing them as knowledgeable, well-mannered and considerate. Housekeeping was commended for being kind and competent.
However, not all reviews were positive. Some guests encountered rude and unprofessional behavior, particularly at the reception and noted instances of unhelpfulness and unmet expectations. During the lockdown period, the staff was noted to be anxious but still managed to deliver supportive service. Despite these few negative remarks, overall, the staff's friendliness and helpful attitude left a favorable impression on many visitors, making their stay pleasant and welcoming.
Wi-Fi
Visitors to the SLEEEP Hotel Vösendorf have consistently highlighted several challenges with the hotel's internet service. The most frequently mentioned issue involves a weak Wi-Fi signal, particularly in the rooms and areas facing the road. Guests have noted that the Wi-Fi reception often does not extend beyond the hotel's reception area, resulting in an unreliable connection within their accommodations. Furthermore, login issues and overall weak internet coverage further exacerbate the problem. While some guests described the Wi-Fi as completely non-functional in their rooms, others experienced partial coverage or poor connectivity, making it difficult to stay connected. The general consensus is that the hotel's internet connectivity requires significant improvement.
Gym
The gym at SLEEEP Hotel Vösendorf includes basic facilities like a treadmill, a bike and an elliptical machine, complemented by a sauna. However, guests noted that the fitness equipment appears outdated and lacks proper maintenance. The gym itself is small and some of the machines, such as the elliptical, were reported as non-functional, while the bike had issues with squeaking and reliability. Though the gym allows for a basic workout, the limited and poorly maintained equipment can be a drawback for those seeking a more comprehensive fitness experience.
Pool
The SLEEEP Hotel Vösendorf offers guests a relaxing escape with its garden oasis featuring an outdoor swimming pool. Visitors often highlight the picturesque view of the pool, complementing the serene garden setting. The pool itself has been described as nice and amazing, providing an enjoyable spot to unwind, especially considering it is conveniently located near SCS. However, it's important to note that the pool is only accessible from 2 o'clock onwards, which might be a consideration for early swimmers. Some reviews do mention that the pool water can be a bit cold and while the pool is cozy, it may be better suited for kids given its size. Despite this, the pool facilities add a charming touch to the hotel experience.
Parking
When it comes to parking at the SLEEEP Hotel Vösendorf, guests will find a host of positive remarks. The hotel offers abundant and free parking options, ensuring that visitors don't have to worry about finding a spot for their vehicles. Many reviewers appreciated the spacious and ample parking spaces, highlighting how easy and convenient the parking access is. The availability of a large, safe and secure parking lot just adds to the convenience, making it an effortless experience for travelers. Whether heading to nearby shopping centers or simply wanting easy access to their cars, guests consistently noted the reliability and safety of the parking facilities. Overall, parking at the SLEEEP Hotel Vösendorf seems to be a stress-free and pleasant aspect of the stay, enhancing the overall guest experience.
4 Star
SLEEEP Hotel Vösendorf offers a mixed experience for travelers, particularly concerning its four-star rating. Upon arrival, the exterior of the hotel presents an inviting appearance that suggests a high level of quality. Some guests find certain features in the rooms quite interesting, highlighting specific aspects that could appeal to those seeking something unique. However, there is a strong sentiment among guests that the hotel struggles to meet the expectations typically associated with a four-star rating.
Many reviews mention the basic and uncomfortable nature of the rooms, which fall short of what guests anticipate from a hotel with such a high classification. There is a prevailing notion that the overall quality and experience do not surpass a three-star level. Despite these opinions, there are some who firmly believe that the hotel has earned its four-star status, indicating a disparity in guest experiences.
In summary, while SLEEEP Hotel Vösendorf has some appealing features and a promising exterior, it faces consistent criticism regarding its classification as a four-star hotel. Travelers considering a stay should weigh these mixed reviews and align their expectations accordingly.
Accessible
Best Western Smart Hotel provides excellent accessibility, making it a convenient choice for travelers with disabilities. Guests have praised the hotel's easily accessible features and its accessible location, which connects seamlessly to the city center. The good location ensures that the city’s attractions and amenities are close by, providing effortless access to the heart of the city. Additionally, the hotel boasts an accessible pool, although it is noteworthy that pool access is available only from 2 o'clock. While the hotel ensures convenience for most guests, pet owners should be aware that only one room on the first floor is accessible for dogs. Overall, the hotel effectively meets the needs of guests seeking accessible amenities and a central location.
Outdoor Pool
The outdoor pool at the SLEEEP Hotel Vösendorf is an inviting feature, highly appreciated by guests. Descriptions frequently highlight its well-maintained condition and serene garden setting, creating a peaceful atmosphere that serves as an oasis for relaxation. Ideal for cooling off, the pool is accessible from 2 o'clock, allowing ample time for guests to unwind during their stay. Despite being on the smaller side, its cleanliness and the tranquil garden environment around it contribute to its charm, making it a great spot to relax and enjoy the outdoor space.
Yes, SLEEEP Hotel Vösendorf has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at SLEEEP Hotel Vösendorf.
No, SLEEEP Hotel Vösendorf doesn't allow dogs.
Yes, parking facilities are available at SLEEEP Hotel Vösendorf.