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Summary of reviewsT11, T12 Hotel is recognized for providing a tranquil retreat, ideal for those looking to escape city life and indulge in nearby racetrack events. Its serene setting offers guests a peaceful atmosphere, while its proximity to Lihpao outlet mall enhances the shopping experience. Although public transportation access might be somewhat limited, the location is well-suited for guests planning a longer stay in the Lipao area, especially those interested in racetrack events and shopping.
The hotel offers a satisfying breakfast with a diverse array of options that cater to both adults and children. Many guests find the breakfast delightful, with rich and delicious selections that make for a pleasant start to the day. The dining area's comfortable environment, coupled with views of the racetrack, adds an extra dimension to the breakfast experience.
Rooms at T11, T12 Hotel are lauded for their excellent soundproofing and cleanliness. Guests appreciate the spacious, well-appointed rooms, highlighting the quality of furnishings and comfortable bedding. While some rooms are described as smaller or simpler, others stand out for their size and effective equipment. The youthful decor and pleasant views, particularly of the racetrack, contribute to a vibrant atmosphere, making relaxation enjoyable.
The hotel's cleanliness is generally praised, with guests expressing satisfaction with the high standards maintained in the rooms. Staff members are admired for their polite and attentive service, which enhances the overall guest experience. Although minor issues like occasional lapses in toilet cleaning and defective sockets were noted, the excellent cleanliness and sound insulation from outside noise significantly improve the comfort of the stay.
The staff at T11, T12 Hotel receive acclaim for their warm and polite demeanor, with many guests appreciating their helpfulness, especially at the reception. The staff are noted for their willingness to assist, efficiently resolving queries and ensuring smooth room changes. Although there are some reports of less attentive interactions, such instances are rare compared to the overwhelmingly positive feedback regarding the friendly and effective service offered by the team.
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