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Summary of reviewsNestled in a picturesque and elevated location, 'Alexain Hotel Restaurant & Wellness - Colmar Ouest' provides guests with a stunning backdrop of the Alsace plain and the Black Forest. Just a short drive from Colmar and conveniently close to the Wine Route and Vosges mountains, the hotel is an excellent base for exploring the Haute-Rhin region, offering abundant opportunities for hiking and cycling. The peaceful, serene environment ensures a restful retreat, enhanced by the magnificent valley views from balconies and terraces.
Guests consistently praise the delicious breakfast buffet, which includes a variety of French classics like fresh baguette and croissants alongside hearty options like cold cuts, cheeses and eggs. Unique touches like crémant d'Alsace and sparkling wine add to the experience, though some guests mentioned a desire for more variety over extended stays. The breakfast room's pleasant atmosphere and beautiful views enhance the overall dining experience.
The hotel's dinner offerings receive high acclaim for quality and variety with a 4-course set menu being a popular choice. Guests appreciate the chef's skill and the sophisticated presentation of meals, which are described as delicious and generous. The restaurant staff are noted for their efficiency and accommodation of dietary restrictions, although some guests mentioned long wait times and limited selections.
Rooms, often spacious and comfortable, offer charming furnishings and large windows or balconies with breathtaking views. While many guests found their rooms clean and cozy, some reported issues with outdated decor and worn-out carpeting. The comfortable beds and well-equipped bathrooms are highlights, despite occasional noise insulation and heating problems.
The staff at Alexain Hotel are frequently praised for their friendliness, helpfulness and accommodating nature, notably individuals like Bertrand and Wendy. The warm and attentive service significantly enhances the guest experience, making guests feel welcomed and well-supported throughout their stay.
The wellness facilities, including a steam room, sauna, hammam and a unique salt cave, are appreciated for their cleanliness and relaxing atmosphere. However, the small size and temperature control of the spa area receive mixed feedback with some finding it too cold and small for comfortable use. Despite these issues, the wellness area is generally seen as a pleasant addition to the hotel.
The pool elicits mixed responses with many enjoying its cleanliness and inviting nature, though its cold temperature and small size are frequently noted drawbacks. The accompanying spa area complements the pool experience but could benefit from better maintenance and temperature regulation.
Parking at the hotel is well-received with ample and easily accessible free parking spaces available. While some guests mentioned minor maintenance issues and occasional complications accessing the hotel from the parking lot, the overall convenience and availability of parking are appreciated.
Family-friendliness is another positive aspect with spacious family rooms and suites that cater to larger groups. While some facilities may not be ideally suited for young children, the welcoming atmosphere and friendly staff contribute to an enjoyable family experience. The location is perfect for short family outings and provides a comfortable retreat.
In summary, 'Alexain Hotel Restaurant & Wellness - Colmar Ouest' impresses guests with its serene and picturesque location, excellent dining experiences and friendly staff. While some areas like room decor, WiFi and wellness facilities could use improvement, the hotel's overall offerings make for a highly recommended destination for leisure and exploration.
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