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Summary of reviewsThe Bay Horse in Hamilton has garnered positive feedback for its strategic location, proving convenient for both leisure and business travelers. Guests appreciate its proximity to amenities like supermarkets and the Hamilton West train station, along with the ease of access to nearby attractions and the M74. Despite some traffic noise from its position along a busy dual carriageway, the location is valued for its centrality and practicality, especially with off-street, video-monitored parking available.
Room accommodations are generally well-received, noted for being clean, spacious, and comfortable, offering good value for money. Guests highlight the large size of the rooms and beds, which contribute to a cozy environment. While some issues with noise and minor maintenance are noted, the overall comfort and cleanliness prevail.
Breakfast experiences vary, with some guests noting the lack of direct breakfast facilities. However, a satisfying breakfast is reportedly available, and the Indian cuisine at Spice Restaurant receives high praise, enhanced by a discount for hotel guests.
Cleanliness is a strong point for The Bay Horse, with many reviews praising the tidy and modern decor of the rooms. While some maintenance issues are mentioned, the cleanliness and comfort generally create a pleasant stay.
Staff interactions are met with mixed reviews. Pub staff are often highlighted as friendly and helpful, contributing to a lively atmosphere. However, some guests report negative experiences with restaurant staff and suggest potential improvement in consistency of hospitality.
Free Wi-Fi is available but could benefit from clearer access instructions, as some guests have encountered difficulties connecting. Parking logistics present initial challenges but ultimately offer ample and appreciated space once navigated.
Overall, The Bay Horse is a practical and well-located option, providing a comfortable stay with friendly service, good amenities, and commendable cleanliness, despite some areas that could benefit from improvement.
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