Gorse Hill Hotel
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Summary of reviewsGorse Hill Hotel is renowned for its stunning and tranquil location amidst beautiful, well-maintained gardens, making it an ideal retreat for those seeking peace and serenity. The property’s picturesque surroundings and close proximity to landmarks such as Wisley Gardens enhance its appeal, especially for guests interested in outdoor strolls or attending events like weddings and corporate functions.
The breakfast offerings at Gorse Hill Hotel receive high praise for their quality and variety with delicious cooked options and fresh fruit mentioned frequently. The charming dining space overlooking the gardens adds to the positive experience, although some guests note areas for improvement, such as portion size and variety.
Dinner experiences at the hotel vary with many praising the quality and taste of the food and the delightful atmosphere of the dining room. However, there are occasional critiques of limited menu options and inconsistent quality, indicating room for enhancements.
Rooms are generally described as clean, spacious and comfortable with some featuring lovely garden views. However, inconsistencies in room quality with some being dated and small and occasional cleanliness issues have been noted. Lodge rooms are especially favorable for guests with dogs, although they may not meet the standards of the main hotel accommodations.
The hotel staff earn accolades for their friendliness, helpfulness and attentiveness. The reception staff, in particular, are commended for their warm and welcoming demeanor, although there are occasional remarks about less consistent service from bar staff. Individuals like Philippe, Jasmine and Yasmin are highlighted for exceptional service.
WiFi service is good but inconsistent with some areas experiencing connectivity issues. Parking is ample, convenient and free, contributing positively to guest experiences.
The hotel offers a peaceful environment suitable for families with clean and comfortable rooms and serene surroundings. However, it may not primarily cater to families, as it serves a diverse range of events from gatherings to business stays.
Bed comfort is subjective with some guests finding the beds very comfortable, while others report issues with hardness and size. The overall four-star rating perception is mixed with guests noting that while the hotel has charming surroundings and potential, it sometimes falls short of four-star expectations due to issues like limited breakfast options and inconsistent room quality.
Business travelers find Gorse Hill Hotel suitable with commendable meeting facilities and an optimal blend of convenience and reasonable pricing. However, guests with disabilities may face significant challenges due to the lack of lift service, numerous stairs and inadequate bathroom accessibility features.
Overall, Gorse Hill Hotel offers a memorable stay with its beautiful location, excellent breakfast and friendly staff, though improvements in room quality and dining consistency are needed to fully meet the expectations of a four-star experience.
Categories
The breakfast offerings at Gorse Hill Hotel receive high praise for their quality and variety with delicious cooked options and fresh fruit mentioned frequently. The charming dining space overlooking the gardens adds to the positive experience, although some guests note areas for improvement, such as portion size and variety.
Dinner experiences at the hotel vary with many praising the quality and taste of the food and the delightful atmosphere of the dining room. However, there are occasional critiques of limited menu options and inconsistent quality, indicating room for enhancements.
Rooms are generally described as clean, spacious and comfortable with some featuring lovely garden views. However, inconsistencies in room quality with some being dated and small and occasional cleanliness issues have been noted. Lodge rooms are especially favorable for guests with dogs, although they may not meet the standards of the main hotel accommodations.
The hotel staff earn accolades for their friendliness, helpfulness and attentiveness. The reception staff, in particular, are commended for their warm and welcoming demeanor, although there are occasional remarks about less consistent service from bar staff. Individuals like Philippe, Jasmine and Yasmin are highlighted for exceptional service.
WiFi service is good but inconsistent with some areas experiencing connectivity issues. Parking is ample, convenient and free, contributing positively to guest experiences.
The hotel offers a peaceful environment suitable for families with clean and comfortable rooms and serene surroundings. However, it may not primarily cater to families, as it serves a diverse range of events from gatherings to business stays.
Bed comfort is subjective with some guests finding the beds very comfortable, while others report issues with hardness and size. The overall four-star rating perception is mixed with guests noting that while the hotel has charming surroundings and potential, it sometimes falls short of four-star expectations due to issues like limited breakfast options and inconsistent room quality.
Business travelers find Gorse Hill Hotel suitable with commendable meeting facilities and an optimal blend of convenience and reasonable pricing. However, guests with disabilities may face significant challenges due to the lack of lift service, numerous stairs and inadequate bathroom accessibility features.
Overall, Gorse Hill Hotel offers a memorable stay with its beautiful location, excellent breakfast and friendly staff, though improvements in room quality and dining consistency are needed to fully meet the expectations of a four-star experience.
Business Hotel
This hotel provides dedicated meeting spaces and essential business services, suitable for corporate events and conferences.
Hotel with Parking
Guests benefit from complimentary onsite parking at Gorse Hill Hotel. The hotel also provides an Electric Vehicle Charging point, catering to guests with electric cars.
Accessible Hotel
This hotel offers entrance ramps to the front and rear entrances, a movable wheelchair ramp, and an elevator ramp from the car park to the function center. Accessible guest rooms feature wider doorways and a call-assistance alarm system. A seated shower is also available.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Gorse Hill Hotel is situated in an exceptionally beautiful and quiet location, making it the perfect retreat for those seeking a peaceful and scenic environment. Set amidst stunning grounds and well-maintained gardens, the property’s picturesque surroundings offer ample opportunities for relaxing strolls and outdoor enjoyment, even though the rural setting requires transportation for venturing further afield.
The hotel's proximity to landmarks like Wisley Gardens adds convenience for visitors, while the spacious property accommodates a variety of events, including weddings and corporate functions. The stunning building and superb facilities contribute to a delightful stay, complemented by excellent service and welcoming staff. Whether for a serene getaway or a venue for special occasions, Gorse Hill Hotel’s idyllic setting and beautiful architecture ensure a memorable experience.
The breakfast at Gorse Hill Hotel has received generally positive feedback from guests, who praised the quality, variety and taste of the offerings. Many guests described the breakfast as excellent, very good and delicious with a good selection of both buffet and cooked options. The presence of fresh fruit, multiple choices and a beautiful breakfast space with a view of the stunning garden added to the overall experience. Several guests appreciated the freshly cooked dishes served on hot plates and highlighted the friendly and helpful staff.
However, there were some areas for improvement. A few guests found the breakfast portions small and the buffet selection limited, not meeting 4-star standards. Some pointed out specific issues like disappointing pancakes, hard poached eggs and the breakfast starting too late on weekends. There were also isolated complaints about the service speed and availability of certain items.
Overall, while the breakfast at Gorse Hill Hotel has been a highlight for many guests, addressing some of the noted concerns could enhance the experience further.
The dining experience at Gorse Hill Hotel seems to be a mixed bag based on guest reviews. On the positive side, many guests found the dinner to be of very good quality with several noting that both the dinner and breakfast were excellent. The food was frequently described as delicious, lovely and with good portions that were filling. Guests particularly enjoyed the good food in the evening, the enjoyable and quiet atmosphere with minimal interruptions and the beautifully decorated dining room and lounge area. There was also praise for the excellent food and service and for those who enjoyed a meal on arrival, it was noted as excellent.
However, some guests found the restaurant to be very poor with food described as below average and not always meeting expectations. Specific complaints included chewy steak, fatty meat and soft chips. The dinner menu was mentioned as small and limited with dinner sometimes being described as disappointing or not edible. The food was also considered expensive by some with bar food offering a limited selection. There were mentions of the dining room looking worn out and service being slow. Light meals not being available after 6pm and expensive food were additional points of criticism.
In summary, while many guests had positive dining experiences, noting excellent and delicious food, some found the menu limited and the quality inconsistent with a few critical remarks on service and dining room ambiance.
The Gorse Hill Hotel offers a mixed experience when it comes to its rooms. On the positive side, many guests reported that their rooms were clean, spacious and comfortable with some rooms featuring lovely views of the gardens and well-equipped, modern bathrooms. The lodge rooms are great for guests traveling with dogs and the rooms were frequently described as cozy, clean and tidy. Some rooms were praised for being nicely decorated and stylish, creating a wonderful and relaxing atmosphere. Additionally, the stunning surroundings and friendly staff add to the charm of the hotel.
However, there are notable downsides. Several guests mentioned that many rooms are dated and in need of renovation with frequent mentions of small, cramped spaces that barely fit a double bed. The rooms in the courtyard building and lodges were often described as dark, cold and having thin walls. Several bathrooms showed signs of wear, like rusty baths and old fixtures, while some rooms lacked basic amenities such as blinds or shelves. Cleanliness issues were reported intermittently with some rooms having stained carpets or unclean bathrooms.
In summary, while Gorse Hill Hotel has its merits with spacious and well-decorated rooms in certain areas, it also faces challenges with maintenance and room size consistency. Visitors looking for a rustic charm might enjoy their stay, but those expecting modern amenities and larger spaces might find it less desirable.
At Gorse Hill Hotel, guests have varied experiences with the beds. While a notable number of reviewers found the beds to be very comfortable with some even describing them as amazing and the most comfortable bed ever, other guests weren't as fortunate. The recurring issue highlighted by several reviews is the hardness of the mattresses, which many found uncomfortable. Terms like hard springs, very hard and firm regularly came up in the feedback.
Size appears to be another frequent concern with beds often described as small, narrow or even tiny, making it less ideal for two adults. Some guests also mentioned that the beds did not come with headboards, reducing overall comfort. Pillows were another point of contention, frequently criticized for being thin, lumpy or too hard.
While some guests enjoyed a good night’s sleep, there is a clear pattern suggesting that improvements are needed in both mattress comfort and bed size to ensure a more consistently pleasant experience for all visitors.
Gorse Hill Hotel has received mixed feedback regarding its cleanliness. On the positive side, many guests found the rooms to be clean, tidy and comfortable. The common areas also received compliments for being very clean with some guests noting the hotel's beautiful and well-maintained grounds. Clean towels were provided daily and bathrooms were sometimes singled out for being very clean and tidy.
However, several concerns were raised about specific cleanliness issues. Stains on carpets and mould in bathrooms were frequently mentioned with multiple guests highlighting that the carpets were stained and some bathrooms exhibited mould or required attention. A recurring theme was that the bathrooms were generally run down and in need of refurbishment with some fixtures showing signs of age and wear, including rusty steel and scaled-up taps and showers. Dust and cobwebs were also noted in some rooms and a few guests reported an unpleasant damp smell or layers of dust on surfaces.
Occasionally, rooms were not adequately clean upon check-in with some guests experiencing issues like a faint smell of smoke, dirty bath curtains, stained toilets and even hair in the bath. While some rooms received half-hearted cleaning efforts during stays, others were described as needing a deep clean to address these persistent issues.
Overall, while Gorse Hill Hotel offers a generally clean environment with some charming aspects, there are specific areas that require more consistent and thorough cleaning to meet guest expectations fully.
Gorse Hill Hotel boasts a staff that is largely celebrated for their friendliness, helpfulness and attentiveness. Guests frequently praise the hotel employees for being polite, personable and keen to assist, contributing positively to the overall experience. The reception staff, in particular, receive accolades for their warm and welcoming demeanor, which sets the tone for a pleasant stay. While many highlight the efficient service and the pleasant interaction with the waitstaff in the restaurant, some guests mention a few hiccups, particularly with the bar staff, whose friendliness falls short compared to the rest of the team. Overall, staff members like Philippe, Jasmine and Yasmin are specifically noted for their outstanding service, demonstrating the hotel's commitment to guest satisfaction. Despite occasional remarks about inconsistencies, the majority of the reviews paint a picture of a hotel where the staff significantly enhance the charm and comfort of staying at Gorse Hill Hotel.
Gorse Hill Hotel provides good, fast WiFi in certain areas, enhancing the convenience for guests who can access it. However, access can be inconsistent with some guests noting the absence of Wi-Fi signal in specific rooms and difficulties in finding Wi-Fi information. Smart TVs in the hotel are not always connected to the WiFi and TV reception can be unreliable. While some guests enjoyed a positive WiFi experience, others faced challenges with connectivity and usability.
Gorse Hill Hotel offers an abundance of parking options, ensuring a hassle-free experience for guests arriving by car. The spacious and large car parking area provides ample space for vehicles, including designated spots for disabled guests. Free on-site parking is a pleasant addition, which adds significant value for visitors. Many guests appreciate the convenience of having parking available right outside their rooms, making luggage handling and access straightforward. Despite some issues not related to parking, guests consistently acknowledge the good and extensive parking facilities at the hotel. All in all, the plentiful parking contributes positively to the overall guest experience at Gorse Hill Hotel.
Gorse Hill Hotel offers a clean and peaceful environment, making it an ideal choice for families seeking a serene getaway. Guests have praised the hotel for its tranquility with no disturbance from other visitors. The rooms are noted for their cleanliness and the beds for their exceptional comfort. However, while some visitors have found it lovely for family occasions like anniversaries and birthdays, others have suggested it might not be primarily a family-oriented hotel. The hotel has been convenient for various family events, from gatherings to funerals. Overall, it provides a comfortable and quiet retreat suitable for families.
Gorse Hill Hotel offers charming surroundings and amenities, providing everything one might need from a hotel. However, it appears to struggle with consistently meeting the expectations of a four-star establishment. Guests have noted issues such as a limited breakfast buffet, subpar room cleanliness and poor customer service. While some visitors appreciate the hotel's lovely ambiance and potential for a four-star experience, many feel it falls short of the advertised standards. The overall presentation and care seem to be positive highlights, yet several reviews suggest that the hotel does not fully achieve the quality expected from a four-star property.
Gorse Hill Hotel offers commendable facilities for business travelers, including well-maintained meeting and training spaces, making it a business-focused hotel. With an optimal blend of convenience, reasonable pricing and appropriate workspaces, it serves as a suitable option for overnight business stays. The hotel is considered to have the potential for a four-star experience, enhancing its appeal further. Additionally, the lovely venue and grounds add to the charm, creating a balanced environment for both business and occasional leisure events like weddings.
Gorse Hill Hotel presents several challenges for guests with disabilities. The property lacks a lift service, making the numerous stairs to the rooms particularly difficult to navigate. Some rooms are located far away and are not easily accessible. Even the designated wheelchair-accessible rooms come with their own set of issues, including being situated at the end of a corridor or across a courtyard, both of which may prove inconvenient for disabled guests. Additionally, the bathrooms are not ideally equipped for those with mobility issues as they feature a shower head over the bath rather than a proper accessible shower. Overall, the accessibility features at Gorse Hill Hotel need significant improvements to adequately accommodate guests with disabilities.
Gorse Hill Hotel offers accommodations for guests with dogs in a separate section known as the Lodge. This setup caters well to dog owners with dog-friendly rooms described as clean and spacious. However, some reviews suggest that these rooms might not match the standard of the main hotel accommodations. While the Lodge rooms cater specifically to those with pets and dogs are generally welcomed, the extra charge of £40 for bringing a pet has been noted as expensive by some guests. Despite the practical amenities for dogs, such as direct access for dog walkers, not all guests felt the facilities were sufficiently dog-friendly. Overall, while Gorse Hill Hotel does make an effort to accommodate pets, there are mixed opinions on the quality and value of their dog-friendly services.
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Location
The hotel's proximity to landmarks like Wisley Gardens adds convenience for visitors, while the spacious property accommodates a variety of events, including weddings and corporate functions. The stunning building and superb facilities contribute to a delightful stay, complemented by excellent service and welcoming staff. Whether for a serene getaway or a venue for special occasions, Gorse Hill Hotel’s idyllic setting and beautiful architecture ensure a memorable experience.
Breakfast
However, there were some areas for improvement. A few guests found the breakfast portions small and the buffet selection limited, not meeting 4-star standards. Some pointed out specific issues like disappointing pancakes, hard poached eggs and the breakfast starting too late on weekends. There were also isolated complaints about the service speed and availability of certain items.
Overall, while the breakfast at Gorse Hill Hotel has been a highlight for many guests, addressing some of the noted concerns could enhance the experience further.
Dinner
However, some guests found the restaurant to be very poor with food described as below average and not always meeting expectations. Specific complaints included chewy steak, fatty meat and soft chips. The dinner menu was mentioned as small and limited with dinner sometimes being described as disappointing or not edible. The food was also considered expensive by some with bar food offering a limited selection. There were mentions of the dining room looking worn out and service being slow. Light meals not being available after 6pm and expensive food were additional points of criticism.
In summary, while many guests had positive dining experiences, noting excellent and delicious food, some found the menu limited and the quality inconsistent with a few critical remarks on service and dining room ambiance.
Rooms
However, there are notable downsides. Several guests mentioned that many rooms are dated and in need of renovation with frequent mentions of small, cramped spaces that barely fit a double bed. The rooms in the courtyard building and lodges were often described as dark, cold and having thin walls. Several bathrooms showed signs of wear, like rusty baths and old fixtures, while some rooms lacked basic amenities such as blinds or shelves. Cleanliness issues were reported intermittently with some rooms having stained carpets or unclean bathrooms.
In summary, while Gorse Hill Hotel has its merits with spacious and well-decorated rooms in certain areas, it also faces challenges with maintenance and room size consistency. Visitors looking for a rustic charm might enjoy their stay, but those expecting modern amenities and larger spaces might find it less desirable.
Beds
Size appears to be another frequent concern with beds often described as small, narrow or even tiny, making it less ideal for two adults. Some guests also mentioned that the beds did not come with headboards, reducing overall comfort. Pillows were another point of contention, frequently criticized for being thin, lumpy or too hard.
While some guests enjoyed a good night’s sleep, there is a clear pattern suggesting that improvements are needed in both mattress comfort and bed size to ensure a more consistently pleasant experience for all visitors.
Cleanliness
However, several concerns were raised about specific cleanliness issues. Stains on carpets and mould in bathrooms were frequently mentioned with multiple guests highlighting that the carpets were stained and some bathrooms exhibited mould or required attention. A recurring theme was that the bathrooms were generally run down and in need of refurbishment with some fixtures showing signs of age and wear, including rusty steel and scaled-up taps and showers. Dust and cobwebs were also noted in some rooms and a few guests reported an unpleasant damp smell or layers of dust on surfaces.
Occasionally, rooms were not adequately clean upon check-in with some guests experiencing issues like a faint smell of smoke, dirty bath curtains, stained toilets and even hair in the bath. While some rooms received half-hearted cleaning efforts during stays, others were described as needing a deep clean to address these persistent issues.
Overall, while Gorse Hill Hotel offers a generally clean environment with some charming aspects, there are specific areas that require more consistent and thorough cleaning to meet guest expectations fully.
Staff
Wi-Fi
Parking
Family
4 Star
Business
Accessible
Dog Friendly
No, Gorse Hill Hotel doesn't have any pool.
No, a spa isn't available at Gorse Hill Hotel.
Yes, Gorse Hill Hotel welcomes dogs.
Yes, parking facilities are available at Gorse Hill Hotel.
Yes, Gorse Hill Hotel has a gym.
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