Riu Playacar - All Inclusive is celebrated by guests for its outstanding features and services. Situated directly on the pristine Playacar beach, the resort benefits from a prime location that is both tranquil and conveniently close to downtown Playa del Carmen. Guests enjoy easy access to both the beach and the town's lively Quinta Avenida. The property is secure and welcoming, catering to both families and adults with well-maintained facilities that are easy to navigate.
The food offerings at Riu Playacar are consistently praised with the breakfast buffet standing out for its variety and quality. Guests find the dinner experience equally delightful, noting the diverse and delicious options available in both the buffet and specialized restaurants. The overall dining experience is enhanced by attentive and friendly staff, who are frequently highlighted for their exceptional service.
Rooms at the resort are described as spacious, clean and comfortable, featuring large beds and generous bathrooms. Despite some observations regarding the rooms' outdated decor and occasional maintenance issues, the cleanliness and comfort are frequently emphasized. The hotel's excellent standards of cleanliness extend to the entire property, including the beach and pool areas, which are meticulously maintained.
The staff at Riu Playacar receive high praise for their friendliness, professionalism and dedication. Personnel like Froy from the Ananá bar, Rosa from Las Olas bar and Kathia from the entertainment team are noted for their standout service. This positive interaction significantly contributes to the overall guest experience.
The resort's pool area is another highlight, featuring three well-maintained swimming pools, including a swim-up bar. The pools are generally uncrowded, offering a relaxing environment, although occasional minor issues with cleanliness have been noted. The family-friendly atmosphere is bolstered by facilities like a kids' pool and the dedicated Riuland activity area, making it a favored choice for family vacations.
Riu Playacar - All Inclusive combines a picturesque beachfront setting, convenient location, exceptional service and a variety of high-quality amenities, making it an inviting destination for relaxation and exploration.
Riu Palace Riviera Maya - All Inclusive is highly regarded for its exceptional location, offering breathtaking views and a serene beachfront position. Nestled in a safe neighborhood, the hotel provides easy access to local attractions such as Playa del Carmen, Cancun, Tulum, and Chichen Itza, making it an ideal base for exploring the region. The turquoise sea nearby ensures beautiful beach access, significantly enhancing the guest experience.
The breakfast service at the hotel is celebrated for its variety and quality, with a buffet spread that caters to all tastes. Guests rave about the diverse offerings, deeming the breakfast exceptional and satisfying, though early breakfast options are somewhat limited. Dinner at Riu Palace Riviera Maya receives positive feedback for its variety, with multiple restaurants providing excellent cuisine, although some guests note limited menus at certain venues.
The rooms are noted for their cleanliness and comfort, with spacious and well-equipped accommodations offering a cozy retreat. While some guests mention issues with bathroom layouts and views, these minor inconveniences are overshadowed by the overall positive impression. The hotel infrastructure and front desk services are praised for efficiency and hospitality, further enhancing the guest experience.
Cleanliness is a standout feature of Riu Palace Riviera Maya, with the hotel consistently maintaining immaculate conditions in all areas. The staff's dedication to cleanliness complements the high standards of service, contributing to the hotel's welcoming ambiance.
The staff receives high accolades for their friendly and professional demeanor, ensuring guests feel at home throughout their stay. Whether offering drinks poolside or assisting in the lobby, the staff's attentiveness and warmth significantly enhance the hospitality experience.
The pool area is another highlight, appreciated for its cleanliness and maintenance, featuring a swim-up bar and multiple pools with sea views. Despite some feedback on pool size and water temperature, guests generally enjoy the pool amenities.
The beach offers a picturesque retreat with pristine sands, attentive service, and ample sunbeds, providing a serene environment for relaxation. Its beauty and tranquility contribute significantly to the overall guest satisfaction.
Overall, Riu Palace Riviera Maya - All Inclusive impresses with its location, service, and facilities, offering a comfortable and clean retreat for guests seeking a beachfront paradise with access to cultural attractions.
Ideal for romantic getaways and family vacation alike, this eco-friendly hotel in Tulum provides everything guests might need for the most relaxing and luxurious stay.
Summary of reviews
Jashita Hotel offers a luxurious, secluded and peaceful beach location, making it an incredible travel experience for guests seeking relaxation and paradise-like surroundings. Exceptional food served at the hotel's restaurant, breath-taking views and well-appointed rooms with stunning designs and spaciousness are just a few of the impressive features. The hotel staff is applauded for their kindness and exceptional hospitality and the pools and grounds are fabulous. Additionally, the hotel offers a private beach that guests describe as calm, peaceful and perfect for disconnecting. Though the room can be bare at times and a few have noise issues, guests consider Jashita Hotel an amazing and luxurious five-star experience. It's the perfect romantic retreat with customized services and attention to detail, making it a must-visit destination.
MAYAB Playa - 5Th. Ave boasts an unbeatable location on the vibrant 5th Avenue in Playa del Carmen, placing guests right in the heart of the action. The hotel's proximity to the beach, shopping areas, dining venues and entertainment options ensures that everything is within walking distance, making it extremely convenient for exploring the area. Easy access to the ADO bus station and ferry terminal further enhances connectivity to nearby attractions like Cozumel, contributing to a seamless and enjoyable stay.
While the location is highly praised, the rooms receive mixed feedback. Though amenities such as air conditioning and TV are appreciated, numerous guests express concerns about cleanliness and maintenance. Issues such as dirty towels, unsatisfactory bathroom conditions and noise due to the hotel's central position above a bar are frequently highlighted.
Cleanliness is a recurring issue with guests reporting dirty sheets, towels and rooms, accompanied by an unpleasant odor in some cases. The presence of cockroaches and other critters, along with infrequent housekeeping, detracts from the overall stay experience. Neglected facilities, such as the pool being closed for maintenance and broken mini fridges, further indicate a need for better upkeep.
Staff interactions also vary with some guests finding certain members friendly and helpful, particularly the receptionist. However, issues such as difficulty locating front desk personnel, handling of reservations and communication barriers indicate a need for improved service delivery and communication. Incidents like long waits for check-ins and a lack of assistance with luggage highlight areas for improvement in basic hospitality services.
Despite these drawbacks, the hotel's prime location provides a significant advantage for guests looking to explore Playa del Carmen conveniently.
Capital O Mimi Del Mar in Playa del Carmen receives high praise for its unparalleled beachfront location and proximity to the city's vibrant heart. Guests love the stunning ocean views and the soothing sounds of waves just steps from their rooms. The hotel's prime spot next to the bustling 5th Avenue provides easy access to shops, restaurants and nightlife, contributing to its overall appeal. Despite some noise from the central location, many appreciate the convenience of being close to essential amenities like the ADO bus station and the Cozumel ferry terminal.
The hotel's service is often described as exceptional with guests noting the friendliness and helpfulness of the staff. Specific mentions of Ivan at reception and housekeeper Monica highlight the staff's dedication to ensuring a pleasant stay. The clean and spacious rooms, some with terraces offering beautiful ocean views, further enhance the comfort and satisfaction of the guests.
Dining at the hotel is well-regarded, especially the dinner options. Guests frequently mention the quality and taste of the food, particularly the shrimp cocktail and margaritas. The restaurant service receives consistent praise for its excellence. Although breakfast receives mixed reviews with high points for beachfront dining, some guests find the quality and value lacking, especially due to extra costs and inconvenient serving times.
The rooms offer notable positives with spacious layouts and comfortable beds. Air conditioning works effectively to provide a cool retreat from the tropical heat. However, some facilities need renovation with guests reporting issues like poor lighting, musty smells and occasional maintenance problems. Noise from nearby clubs can be a concern for light sleepers, but the overall charm and location of the hotel compensate for these drawbacks.
Cleanliness receives commendable feedback with many guests noting the hotel's commitment to maintaining a clean beach, pool and rooms. However, there are occasional complaints about inconsistent cleaning standards, broken tiles and sightings of cockroaches.
The pool area, though small, provides beautiful beach views and guests enjoy its refreshing and clean condition when accessible. However, its limited operating hours are a downside for some. The WiFi experience at the hotel is mixed with some guests enjoying good connectivity while others struggle with weak signals, particularly in higher-floor rooms.
Guests consistently highlight the hotel's unbeatable beachfront location, allowing for easy beach access and exploration of Playa del Carmen. The provision of beach chairs and umbrellas and the cleaning of seaweed contribute to a pleasant beach experience. While the prime location makes it a hotspot for nightlife lovers, the noise from nearby nightlife can be disruptive for those seeking a quiet night.
Overall, Capital O Mimi Del Mar provides a blend of beachside relaxation and urban convenience with exceptional service and a friendly atmosphere, making it a popular choice for visitors to Playa del Carmen.
Hotel Casa Tortuga Tulum - Cenotes Park Inclusive receives a wealth of positive reviews across various categories. The tranquil location is highly praised for its natural beauty, offering a serene escape with convenient proximity to stunning cenotes and nearby attractions like Xel-Ha and archaeological sites. Although the hotel is secluded, requiring a vehicle for easy access to Tulum's city center and other locales, the peaceful setting contributes significantly to a restful and private experience.
Guests appreciate the spacious, clean and modern rooms equipped with amenities such as flat-screen TVs with Netflix, air conditioning and kitchenettes. The large, comfortable beds are frequently highlighted, ensuring a pleasant and restful stay. Despite occasional mentions of minor issues like variable water temperature in the showers, musty smells or inconsistent housekeeping, the overall sentiment towards the accommodations remains positive.
Breakfast offerings at the hotel receive mixed reviews. While many find the breakfast delicious and of good quality, concerns about its late availability and extra costs for some items like fruits are noted. This timing issue is particularly inconvenient for early risers or those planning to explore Tulum. Conversely, the unique dining experience, especially dinner at the cenote cave and the 4-course meals at the Baalman restaurant, garners high praise, although diners must plan ahead due to the early closing times of on-site dining options.
Cleanliness stands out as a strong point with many guests describing the property as fresh, well-maintained and hygienic. Modern decor and inviting pool areas further enhance the appeal of the hotel. The pool facilities, frequently described as beautiful and comfortable, add to the overall relaxing atmosphere.
Staff receive generally favorable feedback for their friendliness and helpfulness, contributing to a welcoming environment. Specific staff members like Miss Lulú and Lucy are often commended for their exceptional service. However, some inconsistencies in service quality, particularly at night, are noted.
WiFi quality presents a mixed bag with some guests experiencing stable and excellent connectivity while others confront unreliable or non-functional internet. Helpful staff at reception reportedly address these issues promptly when they arise.
Parking arrangements are well-received with secure and convenient options available near rooms and the cenote site, enhancing overall convenience for guests with vehicles.
In summary, Hotel Casa Tortuga Tulum - Cenotes Park Inclusive is celebrated for its beautiful and peaceful setting, comfortable and well-equipped rooms and warm hospitality. While there are some logistical considerations with breakfast timing, dining options and WiFi reliability, the general consensus points to a satisfying and memorable stay, especially for those seeking a natural retreat.