Holiday Inn Tacoma Mall by IHG offers a highly convenient and favorable location for travelers, with easy access to dining, shopping, and entertainment options due to its proximity to I-5. Despite some road noise, the clean, comfortable, and secure environment makes it an attractive choice for visitors looking to explore local attractions. Guests laud the hotel’s breakfast, highlighting the fresh, delicious made-to-order options and the friendly, attentive service. The dining experience continues to impress with the on-site restaurant, Toast to Toast, offering a diverse menu and a welcoming bar ambiance, often praised for excellent service by staff members like Laura.
The hotel rooms receive favorable feedback for their spaciousness, cleanliness, and modern conveniences, despite some areas being slightly dated. Guests appreciate the ongoing renovations and upscale updates. The hotel’s exceptional cleanliness, combined with well-maintained facilities, contributes to a relaxing stay, further enhanced by friendly and professional staff who prioritize guest satisfaction. The gym is well-kept, though it lacks some weights, and the pool's clean and inviting atmosphere is a hit among families and children.
Parking is accessible and secure, offering guests peace of mind, although the presence of a nearby comedy club can occasionally lead to limited space. The hotel caters excellently to families, providing kid-friendly amenities and spacious rooms that ensure comfort and convenience for all guests. Lastly, the beds are consistently described as exceedingly comfortable, often highlighted as a key feature contributing to restful sleep and a pleasant overall experience. Overall, the Holiday Inn Tacoma Mall by IHG stands out as a well-rounded, quality accommodation choice for travelers visiting Tacoma.
The Best Western Plus Tacoma Hotel is recognized for delivering a positive and comfortable guest experience, underscored by its modern and clean facilities. Centrally located on Interstate 5, the hotel offers convenient access to local attractions, dining, and shopping options, with complimentary monitored parking enhancing its appeal for those traveling by car. Despite the surrounding industrial area and visible homeless presence, guests generally feel safe at the hotel.
The complimentary breakfast is a notable highlight, featuring a wide variety of tasty and timely offerings that cater to diverse tastes, despite minor hiccups like occasional empty coffee urns. Guests appreciate the clean and accommodating dining area as well.
Rooms are consistently praised for their cleanliness, comfort, and modern design, complete with spacious layouts and comfortable beds. The hotel's attention to detail ensures a relaxing and quiet stay, bolstered by amenities like blackout screens providing added privacy.
Cleanliness extends throughout the property, with the hotel maintaining an exceptionally clean environment supported by friendly and attentive staff. The team excels in providing excellent customer service, with notable efficiency at the front desk. Their hospitality greatly contributes to a welcoming atmosphere, making guests feel valued.
Parking is generally secure, with monitored spaces and overflow options nearby. While parking space can be tight, the presence of security personnel adds to the peace of mind.
Beds at the hotel are often highlighted for their comfort, aiding restful nights with new, well-maintained mattresses and cozy blankets.
Overall, the Best Western Plus Tacoma Hotel presents itself as a newer, reliable choice for travelers, offering a clean and comfortable stay with commendable staff service, despite a few areas for improvement. The location, cleanliness, and exemplary service create a positive experience for guests seeking a convenient and peaceful retreat.