Excelaris Grand Resort Conventions & Spa is located in a vibrant and scenic area that is praised for its convenience and strategic positioning. Guests enjoy easy access to local attractions such as Lake Tequesquitengo and Hacienda Vista Hermosa, while the resort itself offers well-maintained facilities and a pleasant environment, contributing significantly to the overall appeal of the location.
The breakfast experience stands out with its delicious and varied buffet options, earning commendations for both quality and friendly service. Although some minor issues with consistency are noted, particularly in terms of inclusion in the stay and pricing, breakfast generally provides a satisfying start to the day.
Dinner at the resort is celebrated for flavorful and generously portioned dishes, with special praise for events like the Christmas dinner. Despite the higher pricing, the quality of the food and service remains a positive aspect of the dining experience. There is potential for improvement in offering a wider range of dishes, yet guests predominantly leave satisfied.
Rooms at Excelaris Grand Resort are lauded for their spaciousness, cleanliness, and comfort, with visually appealing views enhancing the stay. Some critiques include furniture wear and mattress comfort, but overall, the accommodations meet guests' expectations.
The cleanliness of the resort is consistently highlighted, with immaculate maintenance of rooms, facilities, and communal areas affirming its dedication to hygiene standards. This, combined with its excellent location, crafts a highly satisfying experience.
The staff deserves acknowledgment for their exceptional service and friendliness, creating a welcoming atmosphere throughout the resort. Their attentiveness significantly elevates the guest experience, fostering a comfortable environment.
While free WiFi is offered, guests often find the connection unreliable, particularly in their rooms, suggesting an area for technological improvement.
The resort's pool is a notable feature, praised for its cleanliness and enjoyable ambiance. Yet, the absence of heating and occasional crowding are mentioned as areas for enhancement. Despite this, its aesthetic and upkeep remain favorable.
Beds present a mixed experience; while many guests enjoy comfortable sleep, others find them too hard or creaky. Such feedback suggests room for improvement in bedding quality.
Overall, Excelaris Grand Resort Conventions & Spa offers a generally positive and rewarding experience, marked by its prime location, cleanliness, friendly staff, and quality dining options, while leaving room for minor improvements in certain areas.
Villa Bejar Tequesquitengo is highly praised for its exceptional location on the banks of Lake Tequesquitengo, providing guests with stunning views and a serene, calming environment. The hotel's setting is ideal for relaxation, with well-maintained facilities and a welcoming atmosphere that extends to families and recreational activities.
The breakfast at Villa Bejar Tequesquitengo is celebrated for its quality and variety, featuring a buffet with delightful Mexican flavors. While the cost can be a concern for some, the excellent food and attentive service from waitstaff enhance the overall dining experience. Dinner options are also appreciated for their delicious and flavorful dishes, with many enjoying the romantic ambiance of the restaurant, although some note limited food variety and high prices.
Accommodations at the hotel are generally positive, marked by spacious rooms with captivating views and cleanliness. While the decor may appear dated to some, and certain maintenance issues have been noted, the friendly and attentive staff contribute to a pleasant stay.
The hotel maintains good cleaning standards in its rooms and common areas, though some reviews mention areas needing improvement, such as the pool and certain older rooms. The staff consistently receives accolades for their friendly demeanor and exceptional service across all areas of the hotel, significantly enhancing the guest experience.
However, Wi-Fi connectivity is limited to common areas, potentially posing challenges for those requiring reliable access in their rooms. The pool area offers a picturesque escape with beautiful views, but the unheated water and occasional cleanliness issues have been highlighted.
Overall, Villa Bejar Tequesquitengo leverages its stunning lakeside location, attentive hospitality, and amenities to offer a memorable experience, although there are areas for improvement.
Fiesta Americana Hacienda San Antonio El Puente Resort & Spa is a charming and serene retreat nestled about an hour from Mexico City, offering a picturesque backdrop with its meticulously maintained gardens and stunning architecture. The ambiance of the expansive estate, complemented by modern amenities like a pool and on-site Starbucks, provides guests with plenty of picturesque spaces for relaxation.
The breakfast experience at the resort stands out with guests consistently praising the delicious and varied à la carte and buffet options, particularly enjoying the hearty Mexican cuisine and the exceptional service of the restaurant staff. Although a few guests wished breakfast were included in the room rate, the overall dining experience leaves most guests satisfied.
Dinner at the resort has received mixed reviews. Many guests appreciate the tasty and beautifully presented dishes, the good value for money and the elegant dining atmosphere. However, some have noted issues with slow service, lack of variety and occasional lapses in food quality, highlighting areas for improvement.
Rooms generally receive positive feedback for their spaciousness, comfort and tasteful decor that blends with the historic estate’s character. However, there are notable concerns regarding maintenance, including issues like small bathrooms, musty smells and occasional discrepancies between room expectations and reality. While the beds are frequently praised for their comfort, attention to detail and consistent maintenance are necessary to enhance guests' overall experience.
The cleanliness of the resort is commendable in common areas and gardens, contributing to an enchanting setting. However, the rooms and specific areas sometimes fall short of guests’ cleanliness expectations, indicating a need for more rigorous cleaning standards and better maintenance to ensure a consistent guest experience.
The staff at the resort are often lauded for their exceptional hospitality, attentiveness and friendliness, which significantly enhance the overall stay. While some guests have noted slow service in the restaurant, the polite and helpful nature of the personnel generally creates a welcoming and pleasant environment.
The pools at the resort are a highlight with guests enjoying the clean, pleasantly warm water and the balance between shaded and sunny areas. Despite some minor issues with variability in water temperature and occasional poolside dirtiness, the pools are described as a beautiful and relaxing retreat.
Overall, Fiesta Americana Hacienda San Antonio El Puente Resort & Spa offers a compelling blend of historic charm, serene landscapes and commendable service, making it an attractive destination for travelers seeking relaxation amidst enchanting surroundings.
The Radisson Hotel Cuernavaca generally receives favorable reviews, highlighted by a selection of positive aspects that appeal to a wide range of guests. Its location, while slightly remote, is appreciated for its convenience to local venues and its peaceful, relaxing setting. Guests often praise the hotel's proximity to highways and airports, making it ideal for those traveling by car and attending nearby events.
The breakfast experience is mixed, but many guests enjoy the variety and quality of the buffet, with Sunday brunch being particularly notable. The dinner service, in contrast, is frequently commended for its delicious and well-priced offerings, complemented by attentive and friendly restaurant staff. Although some suggest expanding the menu and buffet variety, the overall dining experience is well-received.
The hotel rooms receive mixed feedback. Many guests appreciate their comfort, spaciousness, and the serene garden views. However, some note a need for better maintenance and upgrades, particularly regarding amenities and cleanliness. Despite these drawbacks, the hotel’s lush garden setting contributes significantly to the pleasant atmosphere.
Cleanliness across the hotel garners varied feedback. While many guests find the environment aesthetic and well-maintained, others encounter issues that suggest room for improvement in certain areas. The majority highlight the hotel's immaculate public spaces and gardens, which leave a positive impression.
Staff at the Radisson Hotel Cuernavaca are consistently praised for their friendliness and helpfulness, enhancing the guest experience. The restaurant and bar staff, in particular, receive high marks for their warmth and efficiency. Although there are occasional reports of less favorable interactions at reception, the overall sentiment is positive, reflecting a high level of service.
The hotel's pool facilities stand out as a significant attraction, with multiple heated pools offering warmth and comfort regardless of the weather. Families, in particular, find the pool area delightful. While a few minor issues related to cleanliness and service around the pools are noted, the facilities largely contribute to a satisfying stay for guests.
For families, the Radisson Hotel Cuernavaca is a welcoming destination, offering spacious, pet-friendly accommodations, pristine pools, and lush gardens that create an inviting setting for relaxation and enjoyment. Its reputation as a family-friendly venue is further enhanced by its appeal as a charming location for weddings.
Additionally, the hotel is consistently praised for the comfort of its beds, with many guests highlighting the quality of the mattresses and pillows as a key factor in achieving a restful night's sleep.
Overall, the Radisson Hotel Cuernavaca offers a comfortable, scenic, and family-friendly experience, with attentive service and well-regarded amenities, making it an appealing choice for those visiting the area.
Hotel Coral Cuernavaca offers a welcoming and serene environment, making it an excellent choice for travelers seeking a relaxing getaway. Situated in a peaceful location, the resort is conveniently positioned for family vacations and events, with easy access to nearby attractions and gardens that add to its appeal. Guests frequently commend the well-maintained amenities, including swimming pools, tennis courts, and exercise rooms, which provide ample opportunities for leisure and recreation. The resort is praised for its family-friendly atmosphere and attentive staff, ensuring a comfortable and enjoyable stay.
Breakfast at the resort is often highlighted for its delightful meals and friendly service, with many guests finding the offerings both delicious and reasonably priced. Although some individuals desire more variety and consistency in the menu, the overall breakfast experience is regarded positively. Dinner at the resort similarly receives commendations for tasty dishes and a pleasant atmosphere, despite some feedback on pricing, portion sizes, and limited menu options. Improvements in service efficiency and dining hours could enhance the experience further.
While the rooms present a mixed experience, with some guests noting their compact size and dated interiors, they are generally appreciated for cleanliness and simplicity, serving well for brief stays. However, updates in decor and room amenities, such as more comfortable mattresses, would significantly enhance guest satisfaction. Cleanliness across the resort is consistently praised, with well-maintained pools and gardens contributing to a pleasant stay, although occasional minor issues are noted.
The staff at Hotel Coral Cuernavaca are highly regarded for their warmth and attentiveness, leaving a positive impression on guests. However, there is room for improvement in Wi-Fi connectivity, which is currently unreliable and slow, particularly in room areas, limiting its utility for work-related tasks. Despite this, the resort's inviting pool areas are a standout feature, often praised for their cleanliness and warm water, providing a safe, enjoyable environment for families.
Overall, Hotel Coral Cuernavaca is a favored destination for its relaxing atmosphere, comprehensive amenities, and excellent location, with friendly staff enhancing the guest experience. Addressing feedback on room updates, Wi-Fi connectivity, and menu variety could further elevate the resort's appeal.
Grand Fiesta Americana Sumiya Cuernavaca, nestled in a serene wooded area, exudes a tranquil atmosphere with stunning natural beauty and exquisite Japanese-inspired architecture. The hotel's beautifully maintained gardens and impressive facilities are repeatedly praised by guests, creating a relaxing environment perfect for those seeking peace and serenity. Despite its distance from the city center and somewhat confusing approach, the overall charm of the location tends to outweigh these logistical challenges.
Guests frequently commend the breakfast for its delicious and varied buffet offerings, though the high costs and occasionally slow service are drawbacks. The dinner experience mirrors this sentiment: while the food is often described as delicious, particularly at the Sumiya restaurant, the high prices and service inconsistencies are noted. The staff's warm hospitality and attention to detail enhance the dining experiences, despite some specific areas needing improvement.
The hotel's rooms are applauded for their comfort and spaciousness with serene ambiance and efficient room service frequently mentioned. However, maintenance issues, noise disturbances and occasional cleanliness concerns like outdated decor and fluctuating air conditioning performance are areas identified for improvement. Despite this, the overall comfort remains a positive point.
Cleanliness is a significant strength of Grand Fiesta Americana Sumiya Cuernavaca with the common areas and gardens particularly well-kept, although the pools occasionally faced criticism for inconsistency in cleanliness. The attentive and friendly staff significantly contribute to a positive stay, notwithstanding some inconsistent experiences with the reception staff.
WiFi connectivity is a notable concern, primarily available in public areas but often weak or absent in the rooms, affecting guests' ability to stay connected. The spa, while offering quality massage services and clean facilities, could benefit from clearer signage and some updates. The gym, free of charge and equipped with functional amenities, also requires maintenance to modernize its equipment.
The hotel's pools receive mixed reviews: while the heated pools are appreciated for their comfortable temperatures, issues with cleanliness and maintenance detract from the overall experience. The family-friendly environment, complete with spacious rooms and a delightful swimming pool for kids, makes it a suitable choice for leisurely family weekends.
In essence, Grand Fiesta Americana Sumiya Cuernavaca stands out for its serene ambiance, beautiful surroundings and attentive service, though improvements in some areas could enhance the overall guest experience even further.
Hosteria Las Quintas Hotel Restaurante Bar in Cuernavaca is celebrated for its serene and picturesque location. Nestled away from the city's hustle and bustle yet conveniently close to key attractions, this establishment offers a tranquil oasis surrounded by lush gardens, appreciated for their beauty and the overall peaceful ambiance they provide.
Guests frequently commend the spacious, clean and comfortable rooms, many of which feature private terraces, jacuzzis and beautiful garden views. While the rustic charm of the rooms is appreciated, some note that the décor feels dated and that improvements, especially in air-conditioning and modern amenities, could enhance the experience.
The dining experience is generally positive with many guests praising the delicious food and excellent buffet, particularly the weekend brunches. Nonetheless, there is a recurring concern about the high prices and limited menu options, especially for children. Dinner also receives mixed reviews with the quality and consistency of dishes being points of contention.
Cleanliness at the hotel is often highlighted with clean rooms and well-maintained facilities contributing to a welcoming atmosphere. However, some guests report issues with inconsistent housekeeping and occasional lapses in maintenance, particularly in the pool and bathroom areas.
The hotel's staff garners positive feedback for their friendliness, helpfulness and attentiveness, particularly among the restaurant and general staff. However, the reception staff receive mixed reviews with some guests experiencing issues regarding rudeness and inefficiency.
Family-friendliness is a key attribute with multiple pools catering to all ages, including a dedicated children's pool and various play areas that make it an ideal destination for family vacations. Despite this, some suggest a better separation between children's and adults' areas to improve the experience for all.
Additional services like the spa and gym receive mixed feedback. The spa is praised for its quality but operates on a limited schedule, while the gym is noted for needing better upkeep and more modern equipment. The pool area, though aesthetically pleasing, requires improvements in maintenance and management to address overcrowding and cleanliness concerns.
Lastly, the reviews for the Wi-Fi service are predominantly negative, highlighting weak signals and connectivity issues as areas needing significant improvement.
Overall, Hosteria Las Quintas Hotel Restaurante Bar provides a beautiful, comfortable and family-friendly environment with generally positive guest experiences, though several areas could benefit from improvements to fully meet the five-star expectations many have.
Hotel Real del Sol receives substantial praise for its central location, which is a standout feature appreciated by many guests. Situated close to the city center of Cuernavaca, it offers easy access to shopping malls, restaurants, event venues and the main square, making it ideal for both leisure and business travelers. Despite its central positioning, the hotel provides a peaceful and quiet environment, further accentuated by high marks for cleanliness.
Breakfast at the hotel receives a mix of feedback. While many guests enjoy the traditional Mexican options and appreciate the simple, tasty offerings, there are notes on inconsistencies in portion sizes and the inclusion of breakfast in bookings. Dinner fare, however, generally garners favorable reviews for its delicious dishes and good service, though some mention that service can be slow and prices occasionally on the higher side.
The rooms at Hotel Real del Sol are frequently highlighted for their spaciousness, cleanliness and comfort with favorable mentions of amenities like air conditioning and Jacuzzis. However, some guests noted a need for updating furniture and maintenance issues such as lighting and old fixtures.
Cleanliness is a relative strong point with daily well-kept rooms and hygienic facilities, although there have been some concerns about the pool and occasional issues such as dirty curtains or musty smells.
The hotel staff is celebrated for their warmth and attentive service, significantly enhancing the guest experience, despite occasional reports of communication issues and rudeness at the reception. While the WiFi service is widely criticized for being unreliable, the hotel's parking facilities are deemed convenient and appreciated for their ease of use and proximity to the rooms.
The pool presents a mixed experience with some guests enjoying it while others complain about the cold water and cleanliness issues. The beds also receive mixed feedback with some finding them uncomfortable and too hard, indicating a potential need for upgrades.
Overall, Hotel Real del Sol is a recommended choice for travelers seeking a centrally located, comfortable stay in Cuernavaca with commendable staff service and convenient facilities, although there are areas with room for improvement such as WiFi connectivity and updating some aspects of the rooms and amenities.
Casa Francisco in Cuernavaca is highly regarded by guests for its prime location, which is ideal for exploring the city. The hotel is conveniently situated near downtown, shops, restaurants, supermarkets and the Pullman de la Selva bus station. This makes it accessible and perfect for both leisure and work trips, offering a peaceful and safe atmosphere.
The hotel provides a range of well-maintained amenities that impress guests, particularly the clean, spacious rooms and pool facilities. The rooms are noted for their cleanliness, comfort and direct access to the pool in some cases. Although some guests reported minor maintenance issues, the overall room experience is positive with comfortable beds ensuring a restful stay.
Families find Casa Francisco especially accommodating with its family-friendly atmosphere, heated pools and kid-safe areas. The common areas are thoughtfully designed to provide relaxation and enjoyment for parents and children alike.
The breakfast at Casa Francisco receives mixed reviews; while praised for its delicious and varied options, some guests feel certain offerings could be more diverse and reasonably priced. Dinner experiences are largely positive, highlighted by delicious and varied menu options, although some improvements in service speed and consistency could enhance the dining experience.
Staff at Casa Francisco receive abundant praise for their exceptional service and friendliness. Guests appreciate the attentive and helpful nature of the staff across various roles, which significantly contributes to a pleasant stay. The cleanliness of the hotel is also consistently lauded, though there is an occasional call for more frequent pool maintenance.
The hotel offers free Wi-Fi, but its quality and coverage vary with guests sometimes finding it intermittent and slow, especially in individual rooms. Conversely, the common areas tend to have a more reliable connection.
Parking at the hotel is secure and accessible, but the limited space may pose a challenge during peak times. Guests appreciate the helpful parking staff but advise potential visitors to plan accordingly.
Overall, Casa Francisco shines as a four-star hotel offering excellent value, a comfortable ambiance and a strong customer service experience. It is recommended for families, business travelers and leisure visitors alike, ensuring a memorable stay in Cuernavaca.
Hotel Rio 1300 in Cuernavaca is highly regarded for its superb location in a peaceful yet central neighborhood. Guests appreciate its proximity to delightful restaurants, shops and key destinations, all within a clean and spacious environment that enhances the overall comfort of their stay.
The breakfast offerings receive mixed reviews with a noteworthy weekend buffet providing quality and variety at a reasonable price, though some guests desire more options and improved inclusiveness in the room rate. The dinner service enjoys commendations for good food quality and friendly staff, despite some criticism regarding menu variety and inconsistent taste.
The spacious and clean rooms are often praised for their comfort and pleasant views, although a few critiques mention outdated mattresses and a lack of specific amenities like refrigerators and sufficient outlets. Maintenance issues such as occasional noise due to proximity to the elevator, shower problems and water flow inconsistencies also emerge.
Cleanliness is a consistent strength with spotless rooms, facilities and common areas maintained by a courteous and attentive staff. The hotel’s service is widely lauded for its friendliness and exceptional attention to detail, enhancing guests' overall experience.
While the Wi-Fi service is a point of contention due to reliability issues, the pool area is celebrated for its cleanliness, warm water, charming ambiance and suitability for children, despite its smaller size.
Overall, Hotel Rio 1300 provides a comfortable, friendly and well-located stay with some areas for improvement in breakfast variety, Wi-Fi quality and certain room amenities. Despite these areas for growth, the hotel's cleanliness, staff service and location make it a commendable choice for travelers.
Hotel Argento stands out as an attractive choice for visitors seeking a comfortable and enjoyable stay in Cuernavaca, praised for its prime and central location. The hotel offers immediate access to downtown attractions, numerous restaurants, shopping areas and major highways, making it a convenient base for exploring the city. Guests commend the well-maintained facilities, including clean, spacious rooms and inviting pools set in beautiful gardens, which collectively contribute to a relaxing environment.
The breakfast and dinner options at the hotel receive high praise for their delicious and varied offerings, especially the breakfast buffet available on weekends, which features traditional Mexican dishes and abundant options. Although some guests feel that the breakfast is pricey and occasionally limited on weekdays, the quality and service often justify the cost. Similarly, the dinner experience tends to excel despite some remarks on the slowness and expense of the à la carte menu.
Rooms at Hotel Argento are generally described as spacious, comfortable and very clean with pleasant views and satisfactory amenities like hot water and air conditioning. While the minimal and slightly outdated decor could use some updates and improvements, especially in terms of bed comfort and noise control, most guests find the rooms conducive to a restful stay.
The hotel staff is frequently applauded for their friendliness and attentiveness with guests feeling warmly welcomed and well-cared for. Both the reception staff and restaurant personnel play key roles in enhancing the overall guest experience, despite occasional lapses in service speed.
Hotel Argento’s cleanliness extends beyond the rooms with guests highlighting the super clean pools and well-maintained common areas. The warmly heated pools and lovely garden setting add to the hotel’s appeal, making the pool area a standout feature.
Parking at the hotel is secure and hassle-free with ample spaces and a valet service that further simplifies the experience. The hotel's family-friendly atmosphere is another highlight with well-heated pools, spacious areas for family activities and a general serene ambiance catering to both children and adults.
Even though the gym's equipment needs updating and there are mixed experiences with the Wi-Fi, these factors are minor in comparison to the overall positive reviews. While some room for improvement exists, particularly in terms of gym maintenance and bedding comfort, Hotel Argento successfully provides a welcoming, clean and convenient option for families, tourists and business travelers alike.
Nestled in the heart of Cuernavaca, the hotel redefines luxury with distinctive service and personal passion, making each stay even more memorable than the last one.
Summary of reviews
Anticavilla Hotel Restaurante & Spa is a luxurious and exceptional hotel that offers a five-star experience. The hotel's restaurant serves terrific food with excellent quality and flavor and the staff is amazing and attentive, providing exceptional customer service. The rooms are spacious, beautifully designed and furnished with a modern style and comfortable beds. The swimming pool area is lovely with lush grounds and a delightful pool that guests absolutely loved. While some guests noted minor issues, the overwhelmingly positive reviews of the hotel make it a perfect choice for a romantic getaway or a peaceful and secure stay surrounded by luxurious amenities.
Gamma Cuernavaca Puerta Paraiso enjoys a favorable reputation among its guests, particularly for its prime location. Conveniently connected to La Estancia garden, the hotel provides easy access to various activities and attractions, making it an ideal choice for event attendees and travelers. The hotel's ample parking and easy accessibility add to its appeal.
Guest opinions on the breakfast offerings are mixed. Many found the breakfast delicious with notable personal attention from the staff. However, some guests felt the variety and quality did not meet their expectations, particularly given the price. While certain meals were enjoyed by guests, inconsistencies in service and food quality were pointed out, especially regarding high prices and portion sizes. This was also reflected in dinner reviews, where positive experiences were overshadowed by criticisms of slow service and forgetful waitstaff.
The hotel's rooms offer a blend of comfort and challenges. Positive features include spacious, clean rooms with good amenities like soft pillows and large TVs. Families appreciated additional conveniences such as cribs and bathroom chairs. Nevertheless, many guests noted deficiencies in ventilation, noise isolation and the aged state of furniture and facilities. Cleanliness, although praised, had notable lapses with occasional reports of bugs and inconsistent cleaning services.
The hotel staff received high marks for friendliness, attentiveness and helpfulness, although there were instances of poor service and unprofessional behavior from the reception staff. Despite these, the majority of guests experienced excellent service.
Internet connectivity was generally reliable and well-received with positive feedback about its speed and reach within the hotel. However, the pool facilities garnered mixed reactions; while appreciated for their cleanliness and spaciousness, constant complaints about cold water temperatures affected guests' satisfaction. The pool area, attractive and well-maintained, saw some criticism for insufficient heating and limited amenities.
Parking was another area with both positive and negative feedback. Guests appreciated the spacious and conveniently located parking, although issues with limited spots, unpaved areas and security concerns were noted.
For families, the hotel excels with facilities catering to children, including a pool slide and expansive lounge areas. Reviews emphasize its suitability for family vacations, albeit with minor accessibility concerns.
Comfortable beds and clean linens added to a positive experience for many guests. However, comfort levels varied due to complaints about worn-out mattresses and small bed sizes.
In summary, Gamma Cuernavaca Puerta Paraiso is favored for its excellent location, friendly staff and comfortable amenities, though it has certain areas needing improvement, particularly in service consistency and room quality.