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Summary of reviewsThe Sheraton Brussels Airport Hotel is highly regarded for its prime location, situated just steps away from the airport terminal, making it an ideal choice for travelers seeking convenience. Guests repeatedly emphasize the ease of access and stress-free proximity to both the terminal and public transportation. This strategic location is perfect for those with early morning flights, ensuring a seamless travel experience.
The hotel's breakfast offerings are a notable highlight, with guests appreciating the extensive selection that caters to various dietary preferences, starting conveniently early in the morning. Although some find the breakfast slightly expensive, the overall quality and variety are well-received, contributing to a positive start to the day.
Dining experiences at the hotel's Gulliver Restaurant come with mixed reviews, although many guests commend the quality and taste of the meals. The restaurant is praised for its selection of local Belgian beers and diverse menu options. While some guests find the prices high, the convenient dining option remains a practical choice for travelers.
Rooms at the Sheraton Brussels Airport Hotel are consistently lauded for their spaciousness and exceptional soundproofing, ensuring a peaceful rest despite the bustling location. Comfort is a priority, with guests appreciating the large, clean, and well-maintained rooms, complemented by very comfortable beds. While certain rooms appear slightly dated, the overall room experience is positive.
Cleanliness at the hotel is frequently mentioned as a strong point, with guests describing rooms as immaculate and well-maintained. This high standard of hygiene, paired with a cozy atmosphere, enhances the sense of relaxation and comfort. Staff at the hotel receive high praise for their friendliness and efficient service, contributing to a welcoming and pleasant stay.
The Wi-Fi experience is generally satisfactory for basic use, although high-speed internet comes at an additional cost. The parking facility offers easy access, though its high fees are a common concern among guests, who find it burdensome given the hotel's pricing.
Overall, the Sheraton Brussels Airport Hotel delivers a reliable and comfortable stay with its exceptional beds, attentive staff, and the unmatched convenience of its airport location. While some areas, such as decor and certain service aspects, could benefit from enhancements, the hotel's practical offerings and strategic position make it a commendable choice for both leisure and business travelers. Show more
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Categories
Business Hotel
This hotel offers direct access to Brussels Airport, providing ultimate convenience for business travelers. It features extensive meeting facilities and modern amenities to ensure a productive stay.
Hotel with Parking
This hotel offers a highly convenient on-site covered parking garage with 24/7 security, directly adjacent to the airport terminal. It provides electric car charging stations and 'Park, Sleep & Fly' packages, ideal for airport travelers.
EV charging stations
Accessible Hotel
Located directly at the airport, it offers convenience and likely adheres to international accessibility standards. Airport hotels generally prioritize accessibility for travelers with disabilities.
Hotel with Gym
Located directly at Brussels Airport, this hotel offers a convenient and well-equipped fitness center for travelers looking to maintain their workout routine.
Hotel with EV Charging Stations
Located directly at Brussels Airport, this hotel offers ultimate convenience for travelers, including EV charging facilities. It's an excellent option for those needing to recharge their vehicles before or after a flight.
4-Star Hotel
This hotel offers unparalleled convenience with direct access to Brussels Airport. It provides comfortable accommodations and a range of amenities tailored for travelers, ensuring a seamless and stress-free experience.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Room Types
Classic King RoomThis soundproof comfortable Classic room with King Sheraton Sleep Experience bed, creates an atmosphere where you can relax before heading out to your next destination.
Classic Twin RoomThis soundproof comfortable Classic room with Twin Sheraton Sleep Experience bed, creates an atmosphere where you can relax before heading out to your next destination.
Club, Club level, Guest room, 1 KingThis soundproof comfortable Club room with King Sheraton Sleep Experience bed, creates an atmosphere where you can relax before heading out to your next destination. This rooms also offers access to the club lounge.
Club, Club level, Guest room, 2 Twin/Single Bed(s)This soundproof comfortable Club room with Twin Sheraton Sleep Experience bed, creates an atmosphere where you can relax before heading out to your next destination. This rooms also offers access to the club lounge.
Junior Suite, Club lounge access, Junior Suite, 1 KingThis soundproof comfortable Suite room with King Sheraton Sleep Experience bed, creates an atmosphere where you can relax before heading out to your next destination. This rooms also offers access to the club lounge.
Connecting Family RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room offers air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 3 beds.
Deluxe Triple Guest RoomProviding free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. This triple room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
Nestled just steps away from Brussels Airport, the Sheraton Brussels Airport Hotel boasts an unmatched location for travelers seeking convenience and ease. Ideal for those with early morning flights, it eliminates the stress of commuting by placing guests directly across from the terminal. The hotel’s proximity to the airport is frequently highlighted by guests as its greatest asset, making it perfect for layovers and overnight stays before flights. With merely a minute’s walk to the departure area, its strategic position allows guests to enjoy a hassle-free journey, ensuring they are on time for their flights. Moreover, the ease of access extends to public transportation connections, making it equally convenient for those looking to explore the city or connect internally. Beyond location, the accompanying amenities such as comfortable rooms and friendly staff enhance the overall experience, offering a seamless blend of practicality and comfort right at the airport’s doorstep.
Breakfast
The breakfast experience at the Sheraton Brussels Airport Hotel largely garners positive feedback for its variety and quality. Guests praise the extensive selection of both hot and cold dishes, with options available for vegetarians and vegans, and the breakfast service starting conveniently early at 6:00 AM, accommodating travelers with early flights. Many reviewers note the high quality and taste of the breakfast items, often describing it as excellent, with some calling it one of the best they've had at any hotel. The breakfast buffet is described as very good, with plenty of choices and well-presented dishes. Some guests also appreciated the friendly and helpful staff during their breakfast experience.
However, there are remarks on the breakfast being expensive relative to what is offered, with some expecting a more comprehensive spread for the price. A few reviews mention that breakfast options felt limited compared to the cost, and some were disappointed by the absence of an early morning breakfast given its airport-location. Despite these mixed opinions on price, the general sentiment around the breakfast quality and range is notably positive, making it a highlight for many staying at the hotel.
Dinner
Dining at the Sheraton Brussels Airport Hotel offers a diverse range of experiences, reflected in the varied guest reviews. Many guests have praised the restaurant for its delicious and high-quality meals, describing the food as yummy and the portions as delightful. The Gulliver Restaurant, in particular, has been noted as a pleasant surprise, providing great food options that are well-priced for the quality. Some guests compliment the variety of dishes available, with particular mention of local Belgian beers enhancing the dining experience.
Despite the positives, there are areas where the restaurant seems to fall short. Several reviews highlight the dining experience as potentially expensive, with the quality not always meeting the expectations associated with the Sheraton brand. Issues with service, such as a lack of sufficient staff and long wait times, have been mentioned, contributing to an overcrowded and sometimes chaotic atmosphere. There's also feedback about the menu being somewhat limited and the food combining unusual flavors that do not always resonate well with guests.
In summary, while the dining experience at the Sheraton Brussels Airport Hotel receives commendations for its quality and taste, room for improvement remains, particularly in service efficiency and consistency in food quality. Overall, the restaurant offers a convenient and pleasant option for travelers, with its good selection and friendly service making it a noteworthy choice.
Rooms
Nestled conveniently across from the departure terminal, the Sheraton Brussels Airport Hotel offers travelers a welcoming stay with undeniable comfort. This hotel focuses on spaciousness and soundproofing within its rooms, ensuring guests can enjoy a peaceful night’s rest regardless of its bustling airport location. The rooms are consistently praised for their size and cleanliness, with many guests noting that they are considerably large by European standards.
Equipped with comfortable beds and providing excellent soundproofing, these rooms promise a restful night before or after a flight. Although some rooms may appear a bit outdated, guests still find them well-appointed, clean, and offering essential amenities for ease during their stay. The layout is both spacious and accommodating, featuring ample counter or desk space ideal for business travelers.
Guests are impressed by the very comfortable bedding, which is highlighted as a standout feature. In addition, the large, clean bathrooms contribute to the overall quality of the room environment. The cleanliness and comfort are complemented by a swift check-in and check-out process, allowing guests to easily transition between their travels and hotel stay.
Overall, while the rooms may benefit from some updates in decor and amenities, the Sheraton Brussels Airport Hotel reliably delivers comfort, cleanliness, and convenience in its bedrooms, making it an attractive choice for travelers seeking proximity and relaxation right at the airport.
Beds
Nestled conveniently at the Brussels Airport, the Sheraton Brussels Airport Hotel offers visitors a delightful experience, particularly when it comes to their sleeping arrangements. Guests consistently emphasize the comfort and quality of the beds, noting them as one of the highlights of their stay. Numerous reviews describe the beds as very comfortable, excellent, and even heavenly, providing a restful experience with top-notch mattresses and bedding. Whether it's a king-size bed or just the sheets themselves, the beds frequently receive favorable comments for their comfort.
The spacious and quiet rooms further complement this comfort, allowing for a tranquil night's sleep. However, there are sporadic mentions of issues that detract from the overall experience, such as creaking beds or firmness that some find less than ideal. A few guests have expressed concerns about the mattresses’ conditions needing improvement, noting visible indentations and a loss of comfort over time.
While a handful of reviews mention uncomfortable pillows or beds that move too easily, these are exceptions against a backdrop of overwhelmingly positive feedback, highlighting the location, room ambiance, and sound isolation as contributing to travelers' satisfaction. Overall, the Sheraton Brussels Airport Hotel demonstrates a strong commitment to providing a comfortable and restful stay, with its beds often praised as the best part of their stay.
Cleanliness
The Sheraton Brussels Airport Hotel receives notably positive feedback for its cleanliness, a highlight frequently mentioned by guests. Many visitors report rooms being not just clean but immaculate, underscoring a consistently high standard of hygiene throughout the property. The cleanliness is complemented by comfortable and cozy accommodations, contributing to an overall sense of calm and relaxation. Rooms are generally described as spacious, well-maintained, and quiet, enhancing the stay experience despite the hotel's proximity to the airport.
Staff friendliness and a quick check-in process add to the welcoming atmosphere. While most interactions with the hotel's facilities leave a positive impression, some isolated incidents of cleanliness issues, particularly in bathrooms, are noted but do not overshadow the overall upkeep. Guests also appreciate the hotel's amenities and location directly opposite the airport, making it an ideal choice for travelers seeking convenience without compromising on cleanliness. Despite occasional noise from events and minor signs of wear in the furnishings, the general consensus is that the hotel remains a clean and reliable choice for those passing through Brussels.
Staff
The Sheraton Brussels Airport Hotel seems to consistently impress guests with its exceptional staff and dedicated service. Visitors frequently emphasize the welcoming atmosphere created by the team, particularly at the reception and during breakfast, with individuals like Kevin and Lila receiving special mention for their helpfulness and courtesy. The reception staff are noted for their efficiency, politeness, and attentiveness, ensuring smooth check-ins and handling requests with grace.
While the majority of interactions with the staff are described in favorable terms such as friendly, helpful, and accommodating, there are occasional mentions of language barriers, with some staff members primarily communicating in English and lacking proficiency in Dutch or French. Despite this, the concierge and front desk personnel are appreciated for their professionalism and willingness to assist guests with various needs, including luggage and document handling.
Restaurant staff receive mixed reviews; some guests find them friendly and efficient, while others have experienced indifferent service. Nonetheless, overall impressions highlight the staff's ability to go above and beyond, ensuring guests feel well-cared-for throughout their stay. The hotel's proximity to the airport is an added convenience, complemented by the warm and attentive service from the team, making it a preferred choice for travelers seeking comfort and friendly service before or after a flight.
Wi-Fi
The Wi-Fi experience at the Sheraton Brussels Airport Hotel offers a mix of reliability and challenges. Visitors often praise the connection for being good and providing reliable service, especially when it comes to basic browsing and streaming on platforms like YouTube. For those seeking enhanced speeds, the option to upgrade to high-speed internet is available, although it comes with an additional fee—typically around 15 euros a day. While some guests find the Wi-Fi adequate and easy to connect, others face hurdles, such as difficulty in finding private connections or encountering weak signals. The requirement for enrolling in a loyalty program for complimentary service is often noted as unexpected. Overall, while the internet service meets basic expectations for many, potential guests may wish to plan for additional costs if premium connectivity is essential during their stay.
Parking
Sheraton Brussels Airport Hotel offers a convenient parking facility that is well-placed, directly across from the airport, making it particularly advantageous for those looking to leave their vehicle for a short stay or weekend trip. The hotel's parking location is praised for its easy access and good availability, providing an accessible solution for guests traveling with luggage. Despite these conveniences, guests frequently highlight the parking fee as a significant downside, often described as excessively high and unjustified. Many found the additional parking cost burdensome, especially given the already high room prices, and suggest it could be better integrated into the overall hotel fee. There are conflicting reports on ease of access and navigation, with some guests finding it challenging to locate the parking or unclear directions to the hotel from the airport parking lot. While electric car charging is an option, the cost of charging is noted as particularly expensive. Overall, while the location and accessibility of the parking are beneficial, the costs associated with it remain a notable concern for travelers.
4 Star
The Sheraton Brussels Airport Hotel is often praised for its prime location, directly across from the airport, making it an ideal choice for travelers seeking convenience and ease of access. Despite its somewhat worn appearance, the hotel maintains its practical effectiveness, offering clean accommodations that guests appreciate, especially when combined with the peace of mind of seamless travel arrangements. Guests have commented on the high quality of service and the impressive dining options available at the main restaurant, noting that both breakfast and other meals are particularly enjoyable. While the hotel has received positive remarks for providing a 5-star room experience in terms of luxury, some visitors feel it could benefit from a renovation to better match the usual expectations of the Sheraton brand and to align with international standards. The high price associated with staying at the hotel is a notable consideration, though many find the value justifiable due to the convenience and comprehensive service provided, making it a favorable option for those traveling via Brussels Airport.
Business
The Sheraton Brussels Airport Hotel stands out as a quintessential choice for business travelers largely due to its strategic location directly across from Brussels Airport. This prime location ensures a hassle-free experience for those catching early flights, making it an ideal stopover for transit passengers. Business professionals appreciate the hotel's efficient infrastructure, which caters well to meetings and conferences. Guests highlight the convenience of not requiring a taxi or shuttle for airport access. The hotel garners praise for its professional ambiance, with a layout suited for both business and leisure purposes.
Comfortable accommodations are a staple here, with many noting the comfort of the bedding and overall room design as being particularly suited for short stays. The restaurant is well-regarded for its excellent service and culinary offerings, providing a refreshing dining experience after a long day of travel or meetings. The staff receives commendation for their friendly and efficient service, making check-ins and check-outs smooth and quick.
For business travelers needing an overnight stay near the airport, the Sheraton Brussels Airport Hotel delivers the essential conveniences with a high standard of professionalism and comfort.
Luxury
Nestled conveniently near the airport, the Sheraton Brussels Airport Hotel offers a blend of comfort and modernity, with its location being a unique advantage for travelers. The rooms, described as luxurious and quiet, provide a modern and clean atmosphere, suggesting a commitment to quality accommodations. Guests appreciate the friendly staff, which enhances the overall experience of luxury. However, some reviews indicate that the hotel does not consistently meet the luxury expectations set by its 4-star rating and price point. Despite these discrepancies, the hotel's amenities hint at the potential of a 5-star experience, albeit not fully realized for some guests. Overall, the Sheraton Brussels Airport Hotel provides a quiet, comfortable stay with certain luxurious touches, even though it might not fully align with its luxury claims for everyone.
No, Sheraton Brussels Airport Hotel doesn't have any pool.
No, a spa isn't available at Sheraton Brussels Airport Hotel.
Yes, Sheraton Brussels Airport Hotel welcomes dogs.
Yes, parking facilities are available at Sheraton Brussels Airport Hotel.