Zermatt, Bahnhofstrasse 2846.022085,7.747145(Show on Map)
9.1
Excellent
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Pollux in Zermatt is widely acclaimed by guests for its exceptional offerings across various aspects of the stay. Nestled in the picturesque heart of Zermatt, the hotel enjoys a prime location that provides convenient access to local attractions, major ski lifts, and the charming village center, all within walking distance. This central position, combined with cozy accommodations and captivating views, makes it an attractive choice for visitors seeking a blend of adventure and relaxation.
A standout feature at Hotel Pollux is the breakfast experience, which sets a high standard with its vast selection of delicious hot and cold options, including fruits and breads. Guests frequently applaud the complimentary breakfast, often describing it as the best they have encountered in a hotel. The stylish ambiance and exceptional service contribute to a memorable start to the day.
Dining at Hotel Pollux is equally impressive, offering a delightful mix of traditional and eclectic dishes. Guests appreciate the quality and variety of the meals, with the fondue earning special mention. The combination of delicious food and reasonable prices enhances the dining experience significantly.
The rooms at Hotel Pollux are noted for their spaciousness, comfort, and immaculate cleanliness. Many feature stunning views of the Matterhorn or lively Main Street, enriching the overall guest experience. The hotel’s accommodations are particularly family-friendly, catering well to varied family needs with configurations that offer privacy and convenience.
The level of cleanliness throughout the hotel is consistently praised, highlighting the bright and welcoming decor that complements the stylish comfort. Guests also commend the exceptional staff, recognized for their friendliness, professionalism, and attentiveness, ensuring a welcoming atmosphere.
The spa facilities provide a serene and rejuvenating experience, perfect for unwinding after a day on the slopes. The newly renovated saunas and steam rooms, along with the flexibility of using the whirlpool outside official hours, offer a luxurious touch.
Finally, the hotel’s beds receive positive feedback for their comfort and support, contributing to a restful stay. While some may prefer firmer bedding, the overall sleeping experience is pleasant and relaxing.
In summary, Hotel Pollux delivers a highly satisfying experience marked by its excellent location, impressive dining, comfortable accommodations, and outstanding service, making it a preferred choice for those visiting Zermatt.
Categories
Family
What percentage of your guests are families?Under 50%
Situated on Bahnhofstrasse, this hotel offers excellent central access to Zermatt's main transport hub, facilitating convenient travel to the Golfclub Matterhorn. It is also within walking distance of the Matterland INDOOR-GOLF facility.
Ski
This hotel boasts an on-site ski shuttle, ski-in/ski-out access, and storage facilities for winter sports equipment. It is a family-friendly Zermatt hotel, offering free buffet breakfasts every morning.
Romantic
Hotel Pollux, located in the heart of Zermatt, offers comfortable accommodations and a cozy atmosphere. Its central location and friendly service make it a convenient and romantic option for couples exploring the area.
Nightlife
Located in the center of Zermatt, this hotel offers a cozy bar that is a popular meeting place for both locals and guests. The hotel’s central location also provides convenient access to other nightlife options in town.
Business
Located in the center of Zermatt, this hotel provides a conference room and essential amenities for business travelers. It features modern rooms and is close to the railway station.
4 Star
Hotel Pollux is appreciated for its central location and comfortable accommodations. It provides easy access to Zermatt's attractions and a pleasant stay.
Spa
Luxury
Gym
Room Types
Double Room with BalconyThese rooms are furnished and decorated in a modern Alpine style and feature a balcony.
Family Room (2 Adults + 2 Children)1 room with a double bed and a connected room with a bunk bed. It features a bathroom with bathtub for the adults, while the children enjoy their own shower.
Double Room StreetsideThese rooms are furnished and decorated in a modern Alpine style.
Small Single Room with GalleryThe bed is on a gallery and accessible via a ladder.
Attika Double RoomA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are provided in this spacious double room. The unit offers 1 bed.
Classic Triple RoomOffering free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a hairdryer and slippers. The triple room has parquet floors, a seating area with a flat-screen TV, a minibar, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.
Guest Reviews
9.1
Excellent
Review Summaries
Location
Nestled in the heart of Zermatt, Hotel Pollux boasts an enviable location that guests consistently praise. Its central position makes it an ideal base for exploring this charming village, with everything remarkably accessible on foot. Just a short walk from the train station, the hotel offers easy access to transport links, including the Gornergrat train and Matterhorn lifts, which are only minutes away. Guests appreciate being in the lively hub of Zermatt, where shopping, dining, and local attractions are all within easy reach. The hotel's proximity to major ski access points and the main street further enhances its appeal, ensuring a convenient stay whether for leisure or adventure. With cozy accommodation, delicious breakfasts, and lovely views, Hotel Pollux provides a balanced mix of comfort and prime positioning, making it a compelling choice for visitors seeking both convenience and charm in Zermatt.
Breakfast
At Hotel Pollux, guests are consistently impressed by the exceptional breakfast experience. The morning offerings boast a wide variety of choices, featuring both hot and cold options, and a particularly rich selection at the breakfast buffet. Guests rave about the sensational and plentiful spread, often highlighting the inclusion of delicious fruits and an assortment of breads. The extensive buffet is praised for its diversity, accommodating different tastes and dietary preferences. A highlight for many is the included complimentary breakfast that they describe as the best they have ever had in a hotel. With a stylish atmosphere and a fantastic service team, including staff who speak Portuguese, the breakfast experience adds significant value to the stay, making it a highlight of many guests' visits to the hotel. The breakfast is not only delicious but also conveniently included in the room rate, ensuring a great start to the day for every guest.
Dinner
The dining experience at Hotel Pollux is consistently praised by guests who have enjoyed both its traditional and eclectic offerings. The restaurant provides a high-quality selection of dishes, garnering appreciation for its variety and culinary excellence. With a reputation for serving delicious foods, many diners highlight the fondue as a standout option. Guests savor meals that are not only scrumptious but also reasonably priced, making for a satisfying dining experience whether indulging in a casual dinner or sampling Swiss specialties. The combination of fantastic food and great value contributes to the restaurant’s status as a favored dining venue within the hotel.
Rooms
Hotel Pollux offers a delightful stay with its spacious and comfortable rooms, providing guests with a cozy and homey atmosphere. Many rooms boast stunning views, such as the majestic Matterhorn or the bustling Main Street, ensuring a memorable backdrop for any visit. The hotel prides itself on cleanliness, with rooms consistently described as modern, immaculate, and well-equipped. Families will find the accommodations particularly suited to their needs, with options like separate bedrooms and bathrooms, bunk beds, and generous layouts that offer privacy and ease.
Whether opting for the attic-style rooms that showcase the mountain peaks or enjoying the large balconies, guests appreciate the thoughtful design and ample space provided by the hotel. The property is centrally located, offering convenience for travelers, and is enhanced by friendly hosts and a charming hotel bar. With excellent room accommodations and all the necessities, Hotel Pollux stands out as a dependable choice for a comfortable and enjoyable stay.
Beds
Hotel Pollux provides a consistently comfortable sleeping experience, as noted by various guests who describe their beds as very comfortable, comfy, and featuring supportive bedding and mattresses. The cleanliness and comfort of the rooms further enhance the restful atmosphere, contributing to a pleasant stay. Though most reviews emphasize comfort, some guests mention that the mattresses and pillows can be too soft for their preference. Overall, the beds are a highlight for many, offering a relaxing retreat after a day of exploring.
Cleanliness
Nestled in the heart of Zermatt, just a few hundred meters away from the vibrant center, Hotel Pollux is a shining example of immaculate cleanliness and comfort. Visitors consistently praise the hotel for its spotless, spacious rooms that blend cozy comfort with great value for money. The decor is bright and perfectly complements the stunning locale, creating a pleasing aesthetic throughout both the rooms and common areas. Guests appreciate the quiet ambiance of this boutique hotel, where excellent service accompanies the high standard of cleanliness, making every stay a hassle-free experience. Impeccably maintained, this property ensures that every corner, from rooms to shared spaces, is tidy and inviting, offering stylish comfort with a keen sense of hygiene.
Staff
Hotel Pollux consistently receives high praise for its exceptional staff. Reviewers frequently highlight the team's friendly, accommodating, and helpful nature. The staff members, whether at the reception or in the restaurant, exhibit a cheerful and attentive demeanor, ensuring that guests feel welcome and supported throughout their stay. Visitors are particularly impressed by the professionalism combined with a warm, pleasant attitude, which contributes to the overall enjoyment of their stay. This hospitable approach extends to all areas of the hotel, with staff members going above and beyond to meet guests' needs, such as preparing spa rooms after a day of exploration. In summary, guests can expect outstanding service from a team of genuinely friendly and competent professionals, making for a top-notch experience at Hotel Pollux.
Spa
Hotel Pollux offers a delightful spa experience that impresses guests with its charm and comfort. The spa is widely appreciated for its excellent facilities and relaxing ambiance, often described as heavenly and gorgeous. Although the spa is relatively small, it provides a cozy environment, making it a perfect retreat after a day on the slopes. Guests particularly enjoy the variety in the common sauna area, with newly renovated saunas and steam rooms being highlights. The wellness center includes showers and a sauna, adding to the overall sense of relaxation. The spa's appeal is further enhanced by the flexibility to use the whirlpool outside of official hours, providing an extra touch of luxury. Overall, Hotel Pollux's spa promises a pleasant and rejuvenating experience for those seeking tranquility and comfort.
Family
Hotel Pollux stands out as a favorite destination for families, offering a highly accommodating and family-friendly experience. The family room configuration is consistently praised, providing an ideal setup for various family sizes, with options that include bunk beds and separate bedrooms. These arrangements ensure both convenience and privacy, making it super suitable for family travelers. Guests have also appreciated the room’s thoughtful design, which includes the convenience of verandahs with appealing views and multiple bathrooms, adding an extra layer of comfort. The hotel’s ability to cater to diverse family needs and offer adequate space for families of up to four members has made it a great place for family stays. Whether visiting with little kids or older children, the facilities ensure a convenient and enjoyable stay, reinforcing Hotel Pollux's reputation as an ideal choice for families.
FAQ
No, Hotel Pollux doesn't have any pool.
Yes, a spa is available at Hotel Pollux.
No, Hotel Pollux doesn't allow dogs.
No, parking facilities aren't available at Hotel Pollux.
