Grand Mercure Bangkok Atrium
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Summary of reviewsThe Grand Mercure Bangkok Atrium is a well-regarded hotel, offering a range of appealing features and amenities in a central Bangkok location. The establishment provides easy access to public transportation such as the MRT and Airport Link, making it a convenient choice for guests. While the metro and BTS lines are a bit of a walk, the locale's serenity and functional accessibility to key locations are appreciated by many.
One of the standout features of the hotel is its breakfast, frequently described as excellent, fantastic and sensational. Guests enjoy a copious buffet that includes both Asian and European cuisine with special mentions of the omelette station and diverse fresh food options. The dinner experience also garners praise for its exceptional quality, especially at the steakhouse with a variety of dishes available in the buffet.
The rooms at the Grand Mercure Bangkok Atrium are consistently praised for their spaciousness and comfort with splendid views and commendable cleanliness. The bed's comfort contributes to a restful stay and the modern bathrooms add to the convenience. However, some rooms show signs of aging and a few guests noted issues with musty smells and outdated furnishings. Despite these drawbacks, the overall environment remains cozy and inviting.
Cleanliness is a strong point throughout the hotel with both rooms and common areas described as spotless and well-maintained. Guests appreciate the lobby's tidy appearance and the consistent cleaning services, though there are occasional remarks about dated aspects of the rooms.
The staff receives numerous commendations for their friendliness and helpfulness with many guests highlighting their attentiveness and positive interactions. Specific mentions of exceptional bell service further emphasize the high level of customer care. While there are a few reports of lengthy check-in processes and communication issues, the overall staff experience is positive.
The hotel's wifi generally offers a stable and reliable connection, adequate for most needs. The gym is highly praised for its excellent facilities and cleanliness with the fitness center described as spacious and well-equipped. The pool is also well-received, noted for being large, clean and a pleasant place to relax, although it sometimes appears older than expected.
Families find the hotel highly accommodating with amenities tailored for children and a family-friendly environment that ensures a comfortable and secure stay. Reviews highlight an enjoyable atmosphere for both kids and adults.
Regarding nightlife, the vicinity offers vibrant options and easy-access venues, making it a compelling choice for those seeking an active evening out. However, some guests felt the hotel was a bit far from other lively city attractions.
The beds are noted for their comfort, contributing to a good night's sleep, although there are mixed opinions about the pillows. While the hotel aims to provide a five-star luxury experience, some guests find the services and facilities align more with a three-star rating. Despite varying opinions, many aspects of luxury and comfort are appreciated, making the Grand Mercure Bangkok Atrium a favored choice for various travelers.
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One of the standout features of the hotel is its breakfast, frequently described as excellent, fantastic and sensational. Guests enjoy a copious buffet that includes both Asian and European cuisine with special mentions of the omelette station and diverse fresh food options. The dinner experience also garners praise for its exceptional quality, especially at the steakhouse with a variety of dishes available in the buffet.
The rooms at the Grand Mercure Bangkok Atrium are consistently praised for their spaciousness and comfort with splendid views and commendable cleanliness. The bed's comfort contributes to a restful stay and the modern bathrooms add to the convenience. However, some rooms show signs of aging and a few guests noted issues with musty smells and outdated furnishings. Despite these drawbacks, the overall environment remains cozy and inviting.
Cleanliness is a strong point throughout the hotel with both rooms and common areas described as spotless and well-maintained. Guests appreciate the lobby's tidy appearance and the consistent cleaning services, though there are occasional remarks about dated aspects of the rooms.
The staff receives numerous commendations for their friendliness and helpfulness with many guests highlighting their attentiveness and positive interactions. Specific mentions of exceptional bell service further emphasize the high level of customer care. While there are a few reports of lengthy check-in processes and communication issues, the overall staff experience is positive.
The hotel's wifi generally offers a stable and reliable connection, adequate for most needs. The gym is highly praised for its excellent facilities and cleanliness with the fitness center described as spacious and well-equipped. The pool is also well-received, noted for being large, clean and a pleasant place to relax, although it sometimes appears older than expected.
Families find the hotel highly accommodating with amenities tailored for children and a family-friendly environment that ensures a comfortable and secure stay. Reviews highlight an enjoyable atmosphere for both kids and adults.
Regarding nightlife, the vicinity offers vibrant options and easy-access venues, making it a compelling choice for those seeking an active evening out. However, some guests felt the hotel was a bit far from other lively city attractions.
The beds are noted for their comfort, contributing to a good night's sleep, although there are mixed opinions about the pillows. While the hotel aims to provide a five-star luxury experience, some guests find the services and facilities align more with a three-star rating. Despite varying opinions, many aspects of luxury and comfort are appreciated, making the Grand Mercure Bangkok Atrium a favored choice for various travelers.
Hotel with Swimming Pool
Located in Bangkok, this hotel offers a comfortable stay with its well-maintained pool and convenient access to city attractions. The hotel is a good choice for both leisure and business travelers.
Outdoor Pool
Number of pools 2
Pool 1 information:
Location of the pool: Outdoor pool, on the 4th floor
Show more...Hotel with EV Charging Stations
Grand Mercure Bangkok Atrium is listed as having electric vehicle charging stations available for guests.
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
The Grand Mercure Bangkok Atrium is a well-regarded establishment situated in a relatively central and convenient area of Bangkok. It provides easy access to various modes of public transportation, including the MRT and Airport Link, although some guests mention that the metro and BTS lines are a bit of a walk. The location is particularly beneficial for business travelers and those needing proximity to places like the Bangkok Hospital or Arab Street.
While the hotel’s location is praised for being near several shopping malls and business districts, it is noted that it is somewhat distant from nightlife and major tourist attractions. The quiet, uncongested environment enhances its appeal, making it easy for guests to relax away from the hustle and bustle of the main tourist areas.
In terms of connectivity, the locale offers good bus and train connections to the city and the airport. Despite this, some guests find it less than ideal due to the distance from more lively spots and restaurants, implying a reliance on taxis or public transportation for broader city exploration. However, visitors appreciate the serene environment and functional accessibility to various key locations in Bangkok, making it a valued choice for many.
The breakfast at the Grand Mercure Bangkok Atrium generally receives high praise for its quality, variety and generous portions. Many guests commend the hotel for offering a copious and diverse selection of food, catering to various tastes with both Asian and European cuisine options. Words like "excellent," "fantastic," "sensational," and "super" frequently describe their breakfast experiences.
Several guests highlight the extensive buffet as a standout feature, mentioning the presence of an omelette station and a variety of fresh food. The breakfast spread is often described as very tasty, delicious and even luxurious, making it one of the best hotel breakfasts some have ever had. Many appreciated the inclusion of halal and haram options, showcasing the hotel's effort to cater to diverse dietary requirements.
However, there are mixed opinions as well. Some guests felt that the breakfast was too tailored to Indian cuisine, lacking decent bacon and diverse meat options. A few reviews pointed out issues such as running out of certain items like breakfast muffins and found the quality of some dishes below standard. Occasionally, the breakfast experience was described as overcrowded, publicly accessible and expensive with a need for more staff and better organization.
Despite some criticisms, the positive feedback significantly outweighs the negative, suggesting that the breakfast service at the Grand Mercure Bangkok Atrium is highly appreciated by most guests, making it a notable part of their stay.
At the Grand Mercure Bangkok Atrium, dinner experiences generally receive high praise. The steakhouse is noted for its exceptional quality and the restaurant serves good food overall with meat dishes being particularly well-executed. The dining area offers luxury dishes, contributing to a generally great food experience. A variety of options is available in the buffet, which is popular for its extensive selection. While some guests reported longer wait times for ordered food, room service maintains an excellent standard. The onsite amenities, including restaurants and bars, are superb, further enhancing the dining experience at the hotel. However, it should be noted that dinner may not always be included in the stay.
At the Grand Mercure Bangkok Atrium, guests can expect rooms that are consistently praised for their spaciousness and comfort. Many reviews highlight the splendid views available from various rooms with some enjoying panoramic and skyline vistas from corner suites that are especially noted for their breathtaking perspective.
The cleanliness of the rooms is a recurring positive theme with numerous mentions of well-maintained accommodations. Beds are generally described as comfortable, contributing to a good night's rest. The modern and large bathrooms in some rooms add to the overall comfort and convenience.
However, some aspects of the rooms show signs of aging with several guests pointing out that the decor and furnishings are outdated. Issues such as a musty smell, old furniture and dated bathrooms have been noted. There have also been occasional problems with room keys, lighting systems and inconsistent power supply within the rooms.
Despite these drawbacks, many travelers still appreciate the large, cozy environment the rooms provide, complemented by the nice views. The hotel staff's diligence in maintaining daily cleanliness adds to the positive experience for many guests.
The beds at Grand Mercure Bangkok Atrium receive generally positive feedback from guests. Many describe them as big, comfortable and luxurious with some mentioning they are soft by Thai standards and superb. The mattresses are frequently noted for their comfort, contributing to a good night's sleep. Guests appreciate the presence of two pillows per sleeper, although some found the pillows themselves not very comfortable. Other guests felt that the beds, while fine, could be nicer or found them a bit hard. Bed linens are observed to be clean, though not changed daily. Additionally, the hotel provides clean, large and soft towels, adding to the overall comfort experience.
The Grand Mercure Bangkok Atrium receives generally favorable comments regarding its cleanliness. Guests consistently highlight the cleanliness of both rooms and common areas, often describing them as very clean, spotless and well-maintained. The lobby, in particular, impresses many with its tidy and inviting appearance. Regular and excellent cleaning services are frequently mentioned, contributing to an overall sense of cleanliness throughout the hotel.
However, there are occasional remarks about certain shortcomings. Some guests note that the rooms, while clean, can feel old or dated with issues like yellow stains in the toilets, musty smells and dirty windows. The cleanliness of the carpet floors and the plumbing facilities emerge as areas needing attention with several reviews mentioning a persistent damp or musty odor and complaints about the slow service in some instances.
Despite these few drawbacks, the hotel generally maintains a high standard of cleanliness, ensuring a comfortable stay for most visitors. The combination of clean rooms, good cleaning services and a well-maintained environment makes it a commendable choice for travelers seeking a tidy and organized stay in Bangkok.
The staff at Grand Mercure Bangkok Atrium have received numerous commendations for their friendliness, helpfulness and attentiveness. Many reviews highlight the staff as the pillar of the hotel with guests frequently describing them as lovely, polite, nice and wonderful. Specific mentions of exceptional bell service by Chris and Tiang add to the positive feedback, emphasizing the exceptional customer service provided. The concierge team and restaurant personnel are particularly praised for being accommodating and friendly.
However, there are some areas for improvement. Several reviews indicate that the check-in process can be lengthy and that receptionists are sometimes not very fluent in English, leading to communication issues. There are also mentions of unhelpful and sometimes rude front desk staff with complaints about a lack of assistance with luggage and poor handling of guest complaints.
Despite these hiccups, the majority of guests describe their interactions with the staff as positive, finding the team to be welcoming, always smiling and eager to assist. Overall, while there is room for improvement in certain areas, the staff's warmth and helpful nature contribute significantly to the hotel's appeal.
The wifi at Grand Mercure Bangkok Atrium is generally reliable and offers a stable connection. Guests have highlighted the good and working wifi, indicating no significant complaints and describing the service as solid. While the internet is typically described as good, some users noted that the speed might be too slow for tasks like video conferences. Additionally, accessing the wifi might be a bit complicated for some guests. Nonetheless, the inclusion of free wifi adds to the convenience for travelers.
The gym at Grand Mercure Bangkok Atrium receives high praise for its excellent facilities and cleanliness. Guests have noted that it is spacious and very well equipped, making it suitable for various fitness routines. The outstanding quality of the gym and pool has been highlighted, adding to the overall positive experience. While some suggest it could be slightly bigger, the general sentiment affirms that the gym is more than adequate for travelers looking to maintain their fitness regimen during their stay. The fitness center is consistently described as wonderful and fantastic, making it a valued amenity for guests.
The Grand Mercure Bangkok Atrium's pool generally receives positive feedback from guests. Descriptions highlight the pool as amazing, large, clean and enjoyable with many appreciating the inviting and nice pool area. The pool and bar are enjoyable with drinks available from the pool bar. However, some guests note that the pool closes at 10:00 PM, which they found a bit early. There are mixed reviews regarding the pool's aesthetics with a few mentioning it appears small in reality compared to the pictures and that the facility appears old and might benefit from a makeover. Nevertheless, for a city hotel, the pool is considered good, clean and a refreshing spot to relax. Some criticisms include the pool being a bit dirty at times and ice-cold. Nonetheless, it retains its charm as a beautiful spot within an affordable stay in Bangkok.
The Grand Mercure Bangkok Atrium is highly praised for its family-friendly environment, making it an ideal destination for families looking to enjoy a comfortable and secure stay. The hotel is described as perfectly geared up for families, offering amenities that cater specifically to children, ensuring they have a joyful experience. Kids loved their stay, as they found plenty of entertaining activities.
The family-friendly pool and food options add to the hotel's appeal, creating an overall enjoyable atmosphere for both children and adults. Rooms tailored for families, such as the spacious family room and the corner rooms with views, further enhance convenience and comfort.
A high standard of cleanliness and security measures contribute to a safe and peaceful environment, which is a priority for family vacations. The staff are noted for their eagerness to help, making the logistics of traveling with family much easier. Despite a few mentions of less than ideal experiences, the general consensus is that the hotel significantly supports family fun and is an excellent choice for family holidays.
Overall, the Grand Mercure Bangkok Atrium offers an environment where families can relax and enjoy memorable vacations together.
Grand Mercure Bangkok Atrium is a hotspot for those seeking vibrant nightlife options. Reviews highlight the abundance of great nightlife in the vicinity with some describing it as the best they've ever experienced. Guests appreciate the multitude of fun and easy-access venues and the nightlife within the hotel itself garners praise. Nightlife is described as perfect, excellent and top-tier, attracting visitors looking for a memorable evening out. The proximity of various nightlife spots adds to the convenience, making it a compelling choice for nocturnal adventurers. However, a few reviews noted that the location feels a bit far from other lively attractions and fun areas in the city. Despite this, the overall sentiment remains positive, emphasizing the pleasant nightlife around the hotel.
The Grand Mercure Bangkok Atrium advertises itself as a five-star luxury hotel and while some guests found it very accommodating and worthy of its 5-star rating, others were less impressed. Some reviews strongly highlight the hotel’s luxurious and classic ambiance, describing it as a true five-star experience. On the other hand, numerous patrons argue that the services and facilities do not live up to five-star standards, labeling it rather as a three-star hotel. Criticisms include maintenance issues like blood-stained sheets and an overall sense of the hotel being misrepresented. Some guests even mentioned the hotel is being sold at a bargain price, attracting budget tourists, which might contribute to the mixed experiences. While the helpful manager and certain aspects of luxury are appreciated, consistent concerns about service levels and overall value raise questions about the accuracy of its five-star rating.
Grand Mercure Bangkok Atrium caters well to business travelers, featuring dedicated business areas, conference rooms and meeting spaces. The hotel's business-oriented approach and excellent conference rooms make it ideal for meetings and short business stays. Its location near business centers is convenient, although some guests noted it could be far from certain meeting venues. Overall, the hotel provides a suitable environment for business or transit stays, offering a good balance for business travelers despite some suggested improvements for the staff.
The outdoor pool at Grand Mercure Bangkok Atrium has received numerous positive comments from guests. Described as a nice, big and super nice pool area, it stands out with its cleanliness and well-maintained condition. Guests have particularly appreciated the great ambience surrounding the pool, complemented by the presence of a nice bar. The pool area is noted as being well-kept and offering a pleasant view. While some felt the pool could be larger, the overall sentiment remains favorable with many guests expressing their enjoyment of the experience.
The Grand Mercure Bangkok Atrium offers an elegant experience with several aspects of luxury. Guests have praised the luxurious beds and high-end dishes, contributing to an overall upmarket ambiance. The hotel's structure is noted as truly elegant, evoking the former luxury of past years. However, some guests feel that the services do not live up to a 5-star standard, rating it closer to a 3-star experience. Despite this, the luxurious elements and ambiance make it a notable choice in Bangkok, even if there are several better options available in the city.
The Grand Mercure Bangkok Atrium offers an experience tailor-made for romantic getaways. Guests frequently praised the hotel’s romantic setting and super romantic ambience, making it an excellent choice for couples seeking a memorable stay. The romantic restaurant and romantic views added to the charm, providing an overall romantic atmosphere that many described as perfect for a romantic escape. With its good location, nice pool and great breakfast, the hotel also ensures convenience and comfort, rounding out a stay that’s as practical as it is idyllic. All these elements together make it one of the most romantic places to stay in Bangkok.
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Location
While the hotel’s location is praised for being near several shopping malls and business districts, it is noted that it is somewhat distant from nightlife and major tourist attractions. The quiet, uncongested environment enhances its appeal, making it easy for guests to relax away from the hustle and bustle of the main tourist areas.
In terms of connectivity, the locale offers good bus and train connections to the city and the airport. Despite this, some guests find it less than ideal due to the distance from more lively spots and restaurants, implying a reliance on taxis or public transportation for broader city exploration. However, visitors appreciate the serene environment and functional accessibility to various key locations in Bangkok, making it a valued choice for many.
Breakfast
Several guests highlight the extensive buffet as a standout feature, mentioning the presence of an omelette station and a variety of fresh food. The breakfast spread is often described as very tasty, delicious and even luxurious, making it one of the best hotel breakfasts some have ever had. Many appreciated the inclusion of halal and haram options, showcasing the hotel's effort to cater to diverse dietary requirements.
However, there are mixed opinions as well. Some guests felt that the breakfast was too tailored to Indian cuisine, lacking decent bacon and diverse meat options. A few reviews pointed out issues such as running out of certain items like breakfast muffins and found the quality of some dishes below standard. Occasionally, the breakfast experience was described as overcrowded, publicly accessible and expensive with a need for more staff and better organization.
Despite some criticisms, the positive feedback significantly outweighs the negative, suggesting that the breakfast service at the Grand Mercure Bangkok Atrium is highly appreciated by most guests, making it a notable part of their stay.
Dinner
Rooms
The cleanliness of the rooms is a recurring positive theme with numerous mentions of well-maintained accommodations. Beds are generally described as comfortable, contributing to a good night's rest. The modern and large bathrooms in some rooms add to the overall comfort and convenience.
However, some aspects of the rooms show signs of aging with several guests pointing out that the decor and furnishings are outdated. Issues such as a musty smell, old furniture and dated bathrooms have been noted. There have also been occasional problems with room keys, lighting systems and inconsistent power supply within the rooms.
Despite these drawbacks, many travelers still appreciate the large, cozy environment the rooms provide, complemented by the nice views. The hotel staff's diligence in maintaining daily cleanliness adds to the positive experience for many guests.
Beds
Cleanliness
However, there are occasional remarks about certain shortcomings. Some guests note that the rooms, while clean, can feel old or dated with issues like yellow stains in the toilets, musty smells and dirty windows. The cleanliness of the carpet floors and the plumbing facilities emerge as areas needing attention with several reviews mentioning a persistent damp or musty odor and complaints about the slow service in some instances.
Despite these few drawbacks, the hotel generally maintains a high standard of cleanliness, ensuring a comfortable stay for most visitors. The combination of clean rooms, good cleaning services and a well-maintained environment makes it a commendable choice for travelers seeking a tidy and organized stay in Bangkok.
Staff
However, there are some areas for improvement. Several reviews indicate that the check-in process can be lengthy and that receptionists are sometimes not very fluent in English, leading to communication issues. There are also mentions of unhelpful and sometimes rude front desk staff with complaints about a lack of assistance with luggage and poor handling of guest complaints.
Despite these hiccups, the majority of guests describe their interactions with the staff as positive, finding the team to be welcoming, always smiling and eager to assist. Overall, while there is room for improvement in certain areas, the staff's warmth and helpful nature contribute significantly to the hotel's appeal.
Wi-Fi
Gym
Pool
Family
The family-friendly pool and food options add to the hotel's appeal, creating an overall enjoyable atmosphere for both children and adults. Rooms tailored for families, such as the spacious family room and the corner rooms with views, further enhance convenience and comfort.
A high standard of cleanliness and security measures contribute to a safe and peaceful environment, which is a priority for family vacations. The staff are noted for their eagerness to help, making the logistics of traveling with family much easier. Despite a few mentions of less than ideal experiences, the general consensus is that the hotel significantly supports family fun and is an excellent choice for family holidays.
Overall, the Grand Mercure Bangkok Atrium offers an environment where families can relax and enjoy memorable vacations together.
Nightlife
5 Star
Business
Outdoor Pool
Luxury
Romantic
Yes, Grand Mercure Bangkok Atrium has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Grand Mercure Bangkok Atrium.
No, Grand Mercure Bangkok Atrium doesn't allow dogs.
No, parking facilities aren't available at Grand Mercure Bangkok Atrium.
Yes, Grand Mercure Bangkok Atrium has a gym.
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