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Summary of reviewsSercotel Hotel Parque in Las Palmas de Gran Canaria stands out for its exceptional location, providing easy access to both the city and the island. Positioned next to the San Telmo bus station, guests can easily reach iconic neighborhoods, historic sites, shopping areas and dining establishments. Visitors enjoy the hotel's proximity to the Triana shopping street, Vegueta historic quarter and San Telmo Park, making it an excellent base for exploring cultural and culinary attractions. The rooftop terrace offers scenic views of the harbor, enhancing the overall experience.
The breakfast at Sercotel Hotel Parque is lauded for its quality, variety and generous selection of fresh products, including both sweet and savory options. The breakfast buffet, served on the top floor with magnificent views of the ocean, San Telmo Park and the city, provides a memorable start to the day. The friendly and attentive staff further enhance the breakfast experience, although some guests noted minor improvements could be made, such as addressing the repetitive menu and starting breakfast earlier.
Guests frequently mention the availability of good food nearby, especially praising the Asian restaurant directly under the hotel. However, the hotel's own café has limited hours and lacks a restaurant service for dinner or lunch, a point of some disappointment.
The rooms at Sercotel Hotel Parque receive high praise for their modernity, spaciousness, cleanliness and comfortable beds. Many rooms are well-decorated, bright, airy and equipped with high-quality amenities. The cleanliness is of a high standard with daily housekeeping ensuring spotless rooms. Guests appreciate the spacious and modern bathrooms, effective soundproofing and amenities like minibars and coffee facilities.
The hotel is consistently praised for its cleanliness across all areas. The recent renovations add to the fresh and inviting atmosphere, ensuring a spotless and well-maintained environment.
The hotel's staff is another highlighted feature with guests commending their friendliness, attentiveness and professionalism. The multi-lingual team, including specific staff members like Consuelo and Laura, receive individual mentions for going above and beyond to enhance the guest experience.
While the free Wi-Fi is generally reliable and fast, a few guests reported connectivity issues, such as difficulty connecting or weak signals at times. Despite these occasional hiccups, most guests found the Wi-Fi satisfactory for their needs.
The hotel offers a well-equipped gym appreciated by guests, though occasional equipment issues were noted. Parking, while not available on-site, is easily accessible in nearby public and private garages. Guests found the parking options generally convenient with staff providing helpful advice.
Sercotel Hotel Parque is also a family-friendly option with amenities such as nearby playgrounds, connected rooms and a pet-friendly policy. Despite minor concerns, the hotel's location, cleanliness and service make it a good value for family stays.
The hotel's bedding arrangements receive consistent praise for their comfort with guests highlighting the soft, large and clean beds. While some found the beds a bit too soft, the overall consensus is that the beds contribute to a restful night's sleep.
Overall, Sercotel Hotel Parque exceeds the expectations commonly associated with a three-star hotel, impressing visitors with its high-quality facilities, exceptional service and comfortable accommodations. Show more
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Categories
Dog Friendly Hotel
This hotel is pet-friendly.
Business Hotel
The Sercotel chain often caters to business travelers. This hotel may offer services such as meeting rooms, business centers, and efficient check-in/check-out processes.
Hotel with Parking
This hotel offers a car park for a daily fee, with parking spaces bookable upon arrival. Its central location near the historic areas and good connectivity, along with the availability of parking, contribute to its ranking.
Accessible Hotel
This hotel is listed as a popular accessible hotel in Las Palmas de Gran Canaria, providing suitable accommodation for guests with accessibility requirements.
Hotel with Gym
The hotel features a fitness room equipped with sports equipment, which is open daily from 7 AM to 11 PM. It also offers fitness classes, providing guests with options for their workout.
3-Star Hotel
Located near Muelle Las Palmas, this hotel offers convenient access to the port area, making it ideal for travelers interested in maritime activities and city excursions. It provides comfortable accommodations and standard amenities expected from a 3-star hotel, ensuring a pleasant stay.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Room Types
Double or Twin RoomThese spacious rooms are exterior-facing. Some overlook the street behind the hotel and some overlook San Telmo Park. A safe is available free of charge.
Superior Double RoomThese quiet rooms are larger than standard rooms. A safe is available free of charge.
These rooms do not have park views.
Junior SuiteThis suite features a minibar, wooden floor and sofa. A safe is available free of charge.
Double Room with TerraceThe double room provides air conditioning, soundproof walls, a terrace with a quiet street view as well as a private bathroom featuring a walk-in shower.
Single RoomFeaturing free toiletries, this single room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned single room features a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as an inner courtyard view. The unit has 1 bed.
Guest Reviews
8.7
Very Good
Location
Sercotel Hotel Parque is remarkably situated in Las Palmas de Gran Canaria, offering guests an unbeatable location that makes exploring both the city and the island a breeze. The hotel is perfectly positioned next to the San Telmo bus station, providing effortless access to urban, intercity and airport bus connections. This strategic placement ensures that visitors can easily reach iconic neighborhoods, historic sites, shopping areas and diverse dining establishments.
Guests frequently praise the hotel's proximity to renowned landmarks, such as the Triana shopping street, Vegueta historic quarter and the picturesque San Telmo Park. The central location allows for convenient walking tours of the old town and leisure strolls through pedestrianized streets full of cultural and culinary attractions. The hotel's modernity and cleanliness, combined with its outstanding location, provide excellent value for money.
The rooftop terrace offers scenic views of the harbor, enhancing the overall experience. Whether one is in Las Palmas for a leisurely escape or a business trip, Sercotel Hotel Parque stands out as a top choice for its central, accessible and serene environment. This well-located gem enables guests to fully immerse in the local culture while enjoying the comfort and friendly service that the hotel consistently delivers.
Breakfast
The breakfast at Sercotel Hotel Parque receives overwhelmingly positive feedback with many guests praising its quality and variety. The breakfast buffet is often described as generous, extensive and delicious, offering a comprehensive selection of fresh products. Guests appreciate the full and complete nature of the breakfast, which includes both sweet and savory options, traditional Spanish fare and hot dishes such as scrambled eggs and bacon.
The breakfast experience is enhanced by its stunning setting on the top floor of the hotel, offering magnificent views of the ocean, San Telmo park and the city, making it a memorable way to start the day. The breathtaking panorama adds an idyllic touch to the morning meal, making it an unforgettable experience for many visitors.
Several reviews highlight the friendly and attentive staff who contribute to a pleasant breakfast experience. The breakfast is noted not only for its variety and taste but also for its good value, especially when booked in advance. Special dietary needs are occasionally mentioned with some positive feedback regarding gluten-free options.
However, there are a few critiques. Some guests found the breakfast options to be repetitive or lacking in variety, particularly for those with dietary restrictions. Others felt that certain aspects, such as bland coffee or industrial pastries, could be improved. Moreover, a few mentioned that the breakfast could start earlier to accommodate early departures.
Despite these minor shortcomings, the general consensus is that Sercotel Hotel Parque offers an excellent breakfast that leaves guests satisfied, combining great food with remarkable views and good service.
Dinner
The dining experience at 'Sercotel Hotel Parque' comes with a mix of highs and lows. Guests frequently highlight the availability of good food in the nearby San Telmo restaurant area as a significant plus. A great Asian restaurant located right under the hotel is praised for being both very good and extremely affordable. However, the hotel's own cafe has limited operating hours and there is no restaurant open for dinner or lunch, a situation that many feel is unfortunate. The COVID-19 pandemic has affected the availability of bar and restaurant facilities, adding to the limited dining options. Despite these constraints, guests enjoy a nice breakfast and have expressed hope for the inclusion of dinner services in the future.
Rooms
The guest reviews of Sercotel Hotel Parque paint a picture of a modern and comfortable accommodation that consistently impresses with its spaciousness and cleanliness. Many reviewers noted the large, well-decorated rooms that are bright and airy, complemented by modern and spacious bathrooms. The beds are particularly highlighted for their comfort with spacious and cozy rooms frequently described.
Although there are some mentions of smaller rooms, the overall sentiment is that these spaces are well-equipped and functional, often recently renovated with contemporary furnishings and high-quality amenities. Rooms with balconies or views of San Telmo Park were popular among guests, although occasionally noted for traffic noise. Soundproofing, however, is generally effective, ensuring a quiet stay.
The hotel’s cleanliness is repeatedly praised with numerous mentions of spotless rooms and well-maintained facilities. Several guests appreciated the high water pressure in the showers, the availability of room service and the presence of essential amenities like minibars and coffee facilities, even though a few felt these could be enhanced further.
Overall, the ambiance, service and comfort levels meet and often exceed, guest expectations, making it a reliable choice for travelers seeking a mix of modern conveniences and a pleasant, comfortable stay.
Beds
Sercotel Hotel Parque has received numerous commendations for its bedding arrangements, consistently highlighted for comfort and softness. Guests frequently describe the beds as comfortable, soft and sometimes, incredibly large, making for a cozy and relaxing stay. Many visitors appreciated the fluffy and spacious nature of the beds, often complementing their large and accommodating size.
Particular praise is given to the mattresses and pillows, which are generally described as very comfortable, contributing to a restful night's sleep. Soft, comfortable mattresses and pillows enhance the overall sleep experience, even though a few guests noted that the beds could be a bit too soft for their preference, leading to some sinking.
Cleanliness is another notable aspect with several guests pointing out how pristine and well-maintained the bedding is. The high foam mattresses also stand out as a positive feature, ensuring guests are well-rested for their activities.
However, there were occasional mentions of the pillows being too small or flat and some beds being softer than expected, which might not suit everyone’s comfort needs. Despite these minor concerns, the general theme suggests that the vast majority of guests found the beds at Sercotel Hotel Parque to be synonymous with comfort and luxury, promising a pleasant sleep experience.
Cleanliness
Sercotel Hotel Parque has garnered numerous positive remarks regarding its cleanliness from satisfied guests. The hotel is notably very clean across all areas, including rooms, bathrooms and common areas. Housekeeping is consistent and thorough, ensuring that rooms are cleaned daily to a high standard. Guests have praised the spotless and spacious suites and have highlighted the well-maintained facilities and modern decor. The cleanliness of the hotel often exceeded expectations with many appreciating the impeccable state of their accommodations. The hotel's recent renovations have also contributed to its fresh and clean environment, making it a comfortable and welcoming place to stay. Located centrally, Sercotel Hotel Parque not only offers great convenience but also a tranquil and clean atmosphere for its visitors.
Staff
Guest reviews for Sercotel Hotel Parque overwhelmingly highlight the exceptional quality of the staff, consistently praising their attentiveness, friendliness and professionalism. From reception to room service, guests laud the team's courteous and helpful nature, often mentioning individual staff members like Consuelo and Laura for their standout service. The receptionists, in particular, receive high marks for their welcoming demeanor and efficiency, ensuring a smooth and pleasant check-in experience.
The staff's ability to speak multiple languages, including English and German, is noted with appreciation, aiding international guests. Reviewers also commend the cleaning staff for maintaining high standards of cleanliness, contributing to the overall positive impression of the hotel. Personalized touches, such as remembering returning guests and recommending local spots, further enhance the guest experience.
Positive interaction and consistent helpfulness characterize the staff's approach, making travelers feel well-cared for throughout their stay. Whether handling inquiries, providing assistance or simply offering a friendly smile, the staff at Sercotel Hotel Parque evidently play a significant role in enhancing the hotel's reputation among its guests.
Wi-Fi
The Wi-Fi at Sercotel Hotel Parque presents a mixed bag of experiences according to guest reviews. On the positive side, the internet is generally described as good, reliable, stable and reasonably fast with consistent signal strength throughout the hotel. Many guests found the Wi-Fi functional with effective and free access included in the room rate. Some even noted super-fast internet, which made online tasks a breeze.
However, not all reviews were glowing. A few guests reported issues such as difficulty connecting to the network in their rooms, weak or inconsistent signal and frequent disconnections requiring repeated log-ins. Some found the login process complicated and described the connection as very weak or not working well at certain times. There were mentions of slow internet speeds and challenges when trying to browse the web or use online services.
Despite these drawbacks, effective internet solutions seemed to be available and any connectivity issues were often resolved. The hotel appears to deliver a generally satisfactory Wi-Fi experience, making it a suitable choice for guests needing stable online access during their stay.
Gym
Sercotel Hotel Parque offers guests a well-equipped and complimentary gym that has received positive feedback. Guests appreciate the gym's overall quality, describing it as nice, very good and complete. However, there were occasional remarks about specific equipment, such as a non-functional running machine. Despite this, the gym's availability and quality, along with the attentive hotel staff, contribute positively to the hotel's overall experience.
Parking
Guests at Sercotel Hotel Parque frequently highlight the availability of parking close to the hotel, albeit not on the hotel premises itself. Numerous public and private parking garages are conveniently located nearby, offering easy access. Many guests appreciated the large underground parking options just a short walk away, typically around 10 minutes with some as close as 150 to 500 meters.
While the parking options near the hotel are varied and mostly affordable, it’s worth noting that some did find the process of securing a spot to be tricky, especially during peak times. The need to book parking in advance was emphasized and in some cases, having no reservation resulted in difficulties or the inability to find available spaces.
The hotel staff are praised for providing useful advice on the best parking solutions and managing the parking situation effectively. However, a few guests mentioned that parking can be complex with limited spaces leading to a need for timely reservations. It’s also notable that parking fees can add up with prices at 14 euros per night being specifically mentioned.
Overall, parking at Sercotel Hotel Parque is generally manageable and convenient with several options in close proximity, but planning ahead is advisable to avoid any inconvenience.
Family
Sercotel Hotel Parque offers an excellent location that is ideal for families visiting the capital. The hotel is surrounded by convenient amenities such as supermarkets, cafes, bars and shops, all of which enhance its family-friendly environment. The nearby playground is a significant plus for families with children, providing an enjoyable space for kids to play.
The hotel is praised for its cleanliness and beautiful, comfortable rooms. For those traveling with pets, it is a pet-friendly option making it a great choice for family travel. Several reviews highlight the exceptional service, particularly mentioning Angéla who goes out of her way to ensure kids are comfortable during breakfast.
Although there are a few concerns about specific areas, such as a rough family area with a bad smell and safety issues with balcony railings, the overall consensus is that Sercotel Hotel Parque provides good value for money. Its proximity to the old town and the harbor, combined with thoughtful details for families like connected rooms, make it a suitable choice for visitors looking to explore the city and enjoy a comfortable stay.
3 Star
'Sercotel Hotel Parque' impresses guests far beyond expectations typically associated with a three-star hotel. The hotel's facilities and services surpass those of many four-star establishments, showcasing a high level of quality in all aspects. Visitors consistently highlight the very comfortable and clean rooms, praising the overall cleanliness and the attentive staff. The breakfast also receives accolades, contributing to what many describe as a '10 stay'.
Despite being categorized as a three-star hotel, guests find the value for money exceptional, even recommending it for work trips due to its great balance of comfort and affordability. The hotel's freshly renovated interiors add to its appeal, making it an ideal choice for travelers seeking superb facilities without the associated high costs.
Its central, magnificent location further enhances its appeal, allowing convenient access to nearby attractions. While some find the rates on the higher side for a three-star rating, the consensus remains that the hotel's offered amenities and service level justify the expense. In summary, 'Sercotel Hotel Parque' consistently exceeds expectations with many guests feeling the hotel merits an extra star.
Business
Sercotel Hotel Parque proves to be an exceptional choice for business travelers, offering a prime central location that ensures convenience to nearby bus services and the city center of Las Palmas. This classic business hotel is commended for its quiet and comfortable rooms, providing an optimal environment for work and rest. The fast internet and efficient check-in process streamline the experience for those on tight schedules, while business amenities cater to professional needs.
The hotel's friendly and professional staff enhance the efficient, business-friendly atmosphere. While the reviews did not specify unique features for business travelers, the functional and practical facilities make it a favorable option for a productive business trip. In addition to the business-friendly ambiance, the hotel's central position allows easy exploration of shopping areas, adding to the overall convenience and appeal for those traveling on business.
Accessible
Sercotel Hotel Parque positions itself as a favorable destination for guests with disabilities, offering excellent accessibility features. The hotel is adapted for wheelchair users and people with reduced mobility, ensuring guests can navigate comfortably. Its location is particularly advantageous, being in a centralized area close to stores and restaurants and easily accessible by public transport, bus and taxi. Guests noted good access points within the hotel, such as elevator access, making it convenient for excursions and exploring the island. However, the lack of accessible rooms and absence of grab rails in the shower were noted as areas needing improvement. Despite these shortfalls, the overall accessibility and staff assistance contribute positively to the guest experience.
Dog Friendly
Sercotel Hotel Parque is recognized for its dog-friendly amenities, welcoming pets and providing suitable environments for them. Guests appreciate the hotel's acceptance of pets with services that include allowing dogs in the premises and offering assistance such as translation for pet-related needs. A notable feature is the off-leash park available for dogs, conveniently located across from the hotel, which adds to the overall pet-friendly vibe. Some guests, however, noted that the pet fee of €20 per night could be considered excessive when compared to similar hotels. Despite the fee, the services and facilities for dogs contribute positively to the experience for pet owners.
No, Sercotel Hotel Parque doesn't have any pool.
No, a spa isn't available at Sercotel Hotel Parque.
Yes, Sercotel Hotel Parque welcomes dogs.
Yes, parking facilities are available at Sercotel Hotel Parque.