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Summary of reviewsThe Matterhorn Lodge Boutique Hotel & Apartments in Zermatt offers an exceptional experience, consistently praised by guests for its prime location, excellent amenities and outstanding service. Situated centrally yet peacefully, the hotel provides easy access to key attractions such as the train station, gondolas and main plaza, allowing guests to fully enjoy the charm and beauty of Zermatt, including breathtaking views of the iconic Matterhorn.
Guests appreciate the high-quality breakfast, which features a rich and extensive buffet of local products, providing a delightful start to the day. While some mention a desire for more hot choices, the overall quality and selection are well-received with an emphasis on fresh produce and sustainability-focused practices.
The rooms at Matterhorn Lodge are frequently described as spacious, clean and beautifully decorated in an Alpine chic style with modern amenities and thoughtful details. Exceptional views of the Matterhorn from the balconies enhance the serene and comfortable atmosphere, making for a cozy retreat. The impeccable cleanliness of the hotel, from individual rooms to common areas, is consistently highlighted, contributing to a well-maintained and welcoming environment.
The staff at the Matterhorn Lodge is continually lauded for their friendliness, attentiveness and personalized service. Guests feel genuinely cared for and valued with staff often going above and beyond to ensure a comfortable stay. This family-run hotel exudes a warm, family-friendly atmosphere, making it an ideal choice for those traveling with children.
The spa facilities receive high praise for their cleanliness, relaxing atmosphere and excellent amenities. Guests find the spa to be a perfect place to unwind after a day of activities, adding significant value to their stay. The quality of the beds also stands out with many reviews noting their comfort and soundproofing, ensuring a restful night’s sleep.
Despite some minor criticisms, such as a slightly limited breakfast variety or specific feedback about bed firmness, the Matterhorn Lodge Boutique Hotel & Apartments is celebrated for its superb service, comfortable accommodations and tranquil setting. It offers a true four-star experience that embodies Swiss design and style, making it a favorite among travelers exploring Switzerland. Show more
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Hotel near Golf Courses
Situated on Englischer Viertel, this hotel is in close proximity to Hofmattstrasse, where the Matterland INDOOR-GOLF facility is located. This offers convenient access to indoor golf simulators for practice and play.
Hotel Taking Steps Towards Sustainability
This hotel is listed as a sustainable accommodation option by Switzerland Tourism, signifying its dedication to environmental responsibility.
Family Friendly Hotel
The Matterhorn Lodge offers spacious apartments ideal for families, along with a central location in Zermatt. The apartments provide flexibility and convenience, enabling families to manage their schedules and meals easily.
Romantic Hotel
Matterhorn Lodge offers boutique hotel rooms and apartments, providing a blend of comfort and privacy. Its stylish design and convenient location in Zermatt make it a romantic choice for couples seeking a home-away-from-home experience.
Accessible Hotel
This hotel is described as fully accessible and largely wheelchair accessible, offering guests with disabilities essential freedom of movement. It is located in the heart of Zermatt and provides a free shuttle service from the train station.
Small Hotel
The Matterhorn Lodge combines traditional materials with contemporary design, offering gorgeous rooms and fantastic Matterhorn views. It is designed as a mountain lodge providing an intimate and cozy atmosphere.
Luxury Hotel
Hotel near Ski Resorts
Hotel for Honeymoon
Hotel with Spa
Hotel near Nightlife Spots
Business Hotel
Hotel for Yoga
4-Star Hotel
Room Types
Chalet Double RoomThis room has a flat-screen TV, a safe, coffee and tea making facilities, a bathroom and modern furnishings.
Please note that extra beds and baby cots are not available in this room type.
Panorama Apartment Suite with Matterhorn ViewThis suite has views of the Matterhorn Mountain, 2 flat-screen TVs, a kitchenette and modern furnishings.
Penthouse Apartment with Matterhorn ViewThis apartment has a balcony with views of the Matterhorn Mountain, a bathroom, 2 flat-screen TVs, a fully equipped kitchen and modern furniture.
Chalet Double Room with Matterhorn ViewThis room has a flat-screen TV, a safe, coffee and tea making facilities, a bathroom and modern furnishings. From the balcony, you enjoy views of the Matterhorn Mountain.
Please note that extra beds and baby cots are not available in this room type.
Garden Double Room with TerraceThis room has a flat-screen TV, a safe, coffee and tea making facilities, a bathroom and modern furnishings. A terrace is also featured.
Please note that extra beds and baby cots are not available in this room type.
Chalet Double Room with BalconyThis double room features a electric kettle.
Please note that extra beds and baby cots are not available in this room type.
Panorama Apartment with Matterhorn ViewGuests can make meals in the kitchen that comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious family room provides a private entrance, soundproof walls, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Chalet Double Room Single UseOffering free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This single room has soundproof walls, flat-screen TV with satellite channels, a quiet street view, as well as wine/champagne for guests. The unit has 1 bed.
Garden Double Room with balconyThe spacious double room provides soundproof walls, a coffee machine, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Guest Reviews
9.2
Excellent
Location
Nestled in the heart of Zermatt, the Matterhorn Lodge Boutique Hotel & Apartments offers an impeccable location that has delighted guests time and again. Centrally situated, this charming and modern hotel stands out for being both conveniently close to key attractions and remarkably quiet. The train station, gondolas, bus stops and the bustling Bahnofstrasse are just a few minutes' walk away, making it an excellent base for exploring the area. Guests consistently praise the superb and beautiful views of the iconic Matterhorn, made all the more special by the hotel's position near the river promenade and main plaza. With its central, yet serene locale, visitors find that everything is within easy walking distance, allowing them to fully immerse themselves in the charm of Zermatt.
Breakfast
The Matterhorn Lodge Boutique Hotel & Apartments offers a breakfast experience that has garnered generally positive reviews from guests. Many visitors highlight the breakfast as excellent, delicious and very good with some noting a rich and extensive buffet featuring local products. Guests appreciate the quality and wide selection of food, including fresh produce, local cheeses, hams and freshly made omelets or scrambled eggs.
The breakfast area receives praise for its cozy atmosphere and the delightful range of offerings. Sustainability-focused practices in the breakfast service are also well-received. However, there are some mentions of limited variety and a need for more hot choices. A few guests felt the breakfast could be more extensive or had issues with the buffet's replenishment.
Overall, the breakfast at Matterhorn Lodge is considered delightful and high-quality, contributing positively to guests' experiences despite minor criticisms.
Rooms
The Matterhorn Lodge Boutique Hotel & Apartments receives consistently positive feedback for its rooms, which guests describe as clean, spacious and beautifully decorated. The rooms are noted for their modern, Alpine chic style with stylish furnishings and well-thought-out details. Many reviews highlight the advanced room facilities and the peaceful atmosphere. Guests appreciate the comfort and size of the apartments with several mentioning the exceptional views of the Matterhorn, particularly from balconies adorned with flowers. The bathrooms are large and well-lit, contributing further to the overall feeling of spaciousness and comfort. The staff is mentioned as friendly and attentive, enhancing the guests' stay. Overall, the accommodations offer a blend of modernity and cozy charm, making it an excellent choice for a serene and comfortable getaway.
Beds
The Matterhorn Lodge Boutique Hotel & Apartments has garnered numerous positive reviews centered around the comfort and quality of its beds. Guests frequently highlight the comfort, whether referring to the mattresses, pillows or overall sleep experience. Despite some feedback indicating that a bed was hard or a room-bed combination being small, most guests emphasized the comfort with descriptions such as "huge and comfortable" and "super beds" being common. The hotel rooms are also praised for their strong soundproofing and cleanliness, often providing serene views of the Matterhorn. Overall, the hotel's beds and pillows are described as top quality, ensuring a restful stay for visitors.
Cleanliness
Matterhorn Lodge Boutique Hotel & Apartments consistently impresses guests with its impeccable cleanliness. Many reviews highlight the spotlessly clean rooms and facilities, describing the property as consistently clean, environmentally sustainable and well-maintained. Guests frequently compliment the beautiful, comfortable and modern design of the rooms, noting their spaciousness and exceptional quality. The staff and management are often described as extremely friendly and hospitable, contributing to the overall positive experience. The hotel's cleanliness extends to all areas, from common spaces to individual rooms, exuding a sense of thorough care and attention. Furthermore, the well-kept and stylish ambiance adds to the overall appeal, making the Matterhorn Lodge a remarkably clean and welcoming destination.
Staff
The reviews of the Matterhorn Lodge Boutique Hotel & Apartments paint a picture of an establishment where the staff are consistently praised for their friendliness, helpfulness and attentiveness. Guests frequently noted feeling welcome and valued, as if they were visiting friends or family. The owner, in particular, is highlighted for their exceptional kindness and willingness to assist with any needs.
The staff's dedication to service is evident with terms like accommodating, courteous and caring frequently appearing in the reviews. Guests experienced personalized service with staff members often going out of their way to ensure a comfortable and enjoyable stay. It’s clear that the team at Matterhorn Lodge takes pride in providing exceptional service, creating a warm and inviting atmosphere for all visitors.
Spa
Guests at the Matterhorn Lodge Boutique Hotel & Apartments generally have high praise for the hotel's spa facilities. Descriptions such as "sparkling clean," "welcoming," and "well-maintained" are recurrent, suggesting a consistent standard of cleanliness and upkeep. Many guests find the spa to be a perfect place to unwind after a day of skiing, emphasizing its relaxing atmosphere. The area is often described as great, magnificent and top-notch with commendations for its amenities, including saunas, steam rooms and soaking areas. Several reviews highlight the intimate and cozy nature of the spa, adding to its appeal. Staff and services have also been positively mentioned with some guests even considering it one of the best hotel spas they have experienced. However, there are occasional mentions that the spa's user-friendliness could be improved with rare cases noting it wasn't open. Overall, the spa area at this hotel is well-regarded and adds significant value to the guests' stay.
Family
Situated in the heart of Zermatt, the Matterhorn Lodge Boutique Hotel & Apartments is a charming, family-run establishment that exudes a welcoming, family-friendly atmosphere. Many guests have praised the very kind service and attentive staff who make visitors feel like part of the family from the moment they arrive. This family hotel is ideal for those traveling with children with one family specifically mentioning their enjoyable stay with two young boys aged 9 and 12.
The hotel's family-like hospitality ensures that guests feel comfortable and well taken care of, contributing to a truly fabulous experience. The personal touch of the staff, including services like providing transportation to and from the lifts and personalized drives by staff members like Raul, adds to the pleasant stay.
Though the hotel generally receives high marks for its family-oriented facilities and friendly service, one review noted that the manager's strict policy towards younger adults was less accommodating. However, the overall impression reflects a fantastic family getaway in a beautiful location, perfect for those looking for a great stay in Zermatt.
4 Star
Matterhorn Lodge Boutique Hotel & Apartments stands out as a high-quality establishment that embodies Swiss design and style, offering a true 4-star experience in every aspect. Though some guests note the absence of a traditional reception desk, the hotel compensates with a serene atmosphere and dedicated service, run with a lot of passion.
The hotel’s overall quality and distinct character have made it a favorite among travelers exploring Switzerland. While the breakfast may not fully meet 4-star expectations, the hotel’s exceptional qualities and tranquil setting make it worth its four-star rating.
No, Matterhorn Lodge Boutique Hotel & Apartments doesn't have any pool.
Yes, a spa is available at Matterhorn Lodge Boutique Hotel & Apartments.
No, Matterhorn Lodge Boutique Hotel & Apartments doesn't allow dogs.
No, parking facilities aren't available at Matterhorn Lodge Boutique Hotel & Apartments.
No, Matterhorn Lodge Boutique Hotel & Apartments doesn't have a gym.