Crowne Plaza Alice Springs Lasseters by IHG
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Summary of reviewsCrowne Plaza Alice Springs Lasseters by IHG, presents a serene and conveniently located retreat in Alice Springs, appealing to both leisure and business travelers with its proximity to the city center, airport, casino and convention center. The picturesque mountain views and well-maintained rooms offer a relaxing atmosphere, complemented by practical onsite facilities such as restaurants, a pool and secure parking. The hotel’s location near Todd River and the Botanic Gardens makes it an ideal base for exploring the local attractions.
Breakfast at Crowne Plaza Alice Springs Lasseters is generally well-received with guests appreciating the variety and quality of the buffet offerings, including highlights like barista-made coffee and organic eggs. Though some critique the breakfast as overpriced or occasionally overcooked, the generous portions and friendly staff ensure a positive experience for many.
Dining options at the hotel cater to diverse preferences, featuring well-reviewed restaurants like the main dining venue and Tali restaurant, known for its delicious meals and excellent quality. Despite mixed reviews for Juicy Rump and occasional issues with service speed and accuracy, the variety and overall quality of the food receive commendation from guests.
The rooms at Crowne Plaza Alice Springs Lasseters are praised for their spaciousness, modern touches and comfort, offering scenic views of the mountains and bush. While some areas show minor maintenance issues, the majority of guests find the accommodations clean and well-maintained with amenities like free Wi-Fi (despite noted connectivity issues), close proximity to the pool, gym and spa enhancing their stay.
Cleanliness generally garners positive feedback with guests highlighting the modern and comfortable rooms and polite cleaning staff. Although there are reports of inconsistent housekeeping, the overall impression is one of a tidy and inviting environment.
The hotel staff earns high marks for their friendliness, efficiency and helpfulness, particularly at reception. Individual staff members receive special mentions for their exemplary service, contributing to a welcoming atmosphere. Some areas for improvement are noted, including occasional slow responses and miscommunications, but the overall service is regarded positively.
The hotel’s Wi-Fi connectivity is a notable downside with many guests experiencing slow and unreliable internet, though this does not significantly detract from the overall satisfaction of their stay.
The spa at the hotel is seen as a relaxing amenity with the heated spa and Jacuzzi being popular features. Despite occasional maintenance issues, the spa contributes positively to the guest experience.
The gym is widely praised for its comprehensive equipment and quality facilities with access to spa amenities enhancing the fitness experience. Although a temporary closure was noted, the gym remains a standout feature.
The pool area is a highlight of the hotel, frequently described as spacious, clean and beautiful. Guests enjoy the pool's temperature, size and the pleasant surrounding environment. The poolside bar adds convenience, though the food offerings could be improved. Overall, the pool is a key attraction for visitors.
For families, Crowne Plaza Alice Springs Lasseters offers spacious and comfortable family rooms, a charming garden area and a well-loved pool that children particularly enjoy. The family-friendly environment ensures comfort and safety for a relaxing getaway.
In summary, Crowne Plaza Alice Springs Lasseters by IHG, is a commendable choice for those seeking a mix of modern comfort, scenic beauty and practical amenities, providing a welcoming stay in the heart of Australia's Red Centre.
Categories
Breakfast at Crowne Plaza Alice Springs Lasseters is generally well-received with guests appreciating the variety and quality of the buffet offerings, including highlights like barista-made coffee and organic eggs. Though some critique the breakfast as overpriced or occasionally overcooked, the generous portions and friendly staff ensure a positive experience for many.
Dining options at the hotel cater to diverse preferences, featuring well-reviewed restaurants like the main dining venue and Tali restaurant, known for its delicious meals and excellent quality. Despite mixed reviews for Juicy Rump and occasional issues with service speed and accuracy, the variety and overall quality of the food receive commendation from guests.
The rooms at Crowne Plaza Alice Springs Lasseters are praised for their spaciousness, modern touches and comfort, offering scenic views of the mountains and bush. While some areas show minor maintenance issues, the majority of guests find the accommodations clean and well-maintained with amenities like free Wi-Fi (despite noted connectivity issues), close proximity to the pool, gym and spa enhancing their stay.
Cleanliness generally garners positive feedback with guests highlighting the modern and comfortable rooms and polite cleaning staff. Although there are reports of inconsistent housekeeping, the overall impression is one of a tidy and inviting environment.
The hotel staff earns high marks for their friendliness, efficiency and helpfulness, particularly at reception. Individual staff members receive special mentions for their exemplary service, contributing to a welcoming atmosphere. Some areas for improvement are noted, including occasional slow responses and miscommunications, but the overall service is regarded positively.
The hotel’s Wi-Fi connectivity is a notable downside with many guests experiencing slow and unreliable internet, though this does not significantly detract from the overall satisfaction of their stay.
The spa at the hotel is seen as a relaxing amenity with the heated spa and Jacuzzi being popular features. Despite occasional maintenance issues, the spa contributes positively to the guest experience.
The gym is widely praised for its comprehensive equipment and quality facilities with access to spa amenities enhancing the fitness experience. Although a temporary closure was noted, the gym remains a standout feature.
The pool area is a highlight of the hotel, frequently described as spacious, clean and beautiful. Guests enjoy the pool's temperature, size and the pleasant surrounding environment. The poolside bar adds convenience, though the food offerings could be improved. Overall, the pool is a key attraction for visitors.
For families, Crowne Plaza Alice Springs Lasseters offers spacious and comfortable family rooms, a charming garden area and a well-loved pool that children particularly enjoy. The family-friendly environment ensures comfort and safety for a relaxing getaway.
In summary, Crowne Plaza Alice Springs Lasseters by IHG, is a commendable choice for those seeking a mix of modern comfort, scenic beauty and practical amenities, providing a welcoming stay in the heart of Australia's Red Centre.
Hotel near Golf Courses
This hotel is ideally situated backing directly onto the Alice Springs Golf Course, offering guests immediate access to an 18-hole championship desert course. Many rooms provide views of the golf course, enhancing the experience for golf enthusiasts.
Hotel with Spa
This hotel offers a spa and wellness center, a sauna, and a heated pool. Guests can enjoy a variety of spa treatments and relax in the spa bath. There is also a 24-hour health and fitness centre.
Business Hotel
This hotel is a popular choice for business travelers in Alice Springs. It provides comprehensive business facilities and services.
Hotel with Gym
The gym at Crowne Plaza Alice Springs Lasseters by IHG earns consistent praise for its quality and range of facilities. The gym is considered fantastic, with comprehensive equipment and available classes. The presence of spa amenities and a sauna enhances the overall fitness experience.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Casino Hotel
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Pool Lap Lanes Outdoor Pool
Accessible Hotel
Hotel for Yoga
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Hotel with Heated Pool
Guest Reviews
Nestled in a serene and quiet part of town, the Crowne Plaza Alice Springs Lasseters offers a conveniently located retreat with easy access to both the city center and local attractions. Guests appreciate the peaceful atmosphere, away from the hustle and bustle yet still close enough to walk or take a short drive to the town center. The proximity to the airport, casino and convention center makes it an accessible choice for both leisure and business travelers.
The hotel boasts lovely mountain views, a nice outlook from well-maintained rooms and an overall scenic environment, perfect for relaxation. Many guests find the array of onsite facilities—including restaurants, a pool and secure parking—both practical and enjoyable. Security and service are high points, contributing to a stress-free stay.
Visitors highlight the excellent location within Alice Springs' limits with convenient access to the Todd River and the Botanic Gardens, making it a well-rounded hub for exploring the area. Whether for a quiet holiday or a work conference, the combination of good facilities, friendly staff and picturesque surroundings make this hotel a commendable choice.
The breakfast at Crowne Plaza Alice Springs Lasseters by IHG, receives mixed reviews from guests with a general tilt towards positive experiences. Many guests appreciated having breakfast included with their stay, describing the buffet breakfast as excellent, superb and amazing with a wide selection of options. The variety and quality of food, including features like barista-made coffee, a continental spread organic eggs and the availability of Nutella on tap, received high praise. Chef Owen garnered specific commendation for his exceptional service.
However, there were also several critiques. Some guests noted that the breakfast was overpriced with issues like overcooked food and cold buffet items detracting from the experience. The quality of certain items, such as bacon and eggs, drew particular criticism for being overcooked or poorly prepared. Despite these criticisms, the breakfast service was generally appreciated for its generous portions and friendly staff, making it a highlight for many during their stay. Overall, while there are areas for improvement, the breakfast experience at Crowne Plaza Alice Springs Lasseters tends to leave a positive impression on most guests.
The dining experience at Crowne Plaza Alice Springs Lasseters by IHG, generally offers a variety of options that cater to diverse preferences. Guests have commended the great menu options, delicious meals and exceptional quality of the main dining restaurant. Tali restaurant, in particular, has received praise for its good dinner offerings with some describing the food as delicious and excellent. The casual dining options also provide good value for money and room service meals are often tasty and practical.
However, there are mixed reviews regarding the Juicy Rump restaurant, which some found below average and not worth the price, although it does have its fans who enjoyed the steak. A few guests mentioned that both the restaurant service and room service could be inconsistent, at times being slow or delivering incorrect orders. The Tali restaurant, while praised by many, was also noted to be occasionally understaffed and disappointing in terms of service.
Despite some negative experiences with room service and specific dishes, the overall dining options at the hotel, including the choice of restaurants and the variety of food and drink available, have satisfied many visitors. The food quality in most cases meets expectations with good value, making it a notable aspect of the stay at Crowne Plaza Alice Springs Lasseters.
Nestled in the picturesque backdrop of Alice Springs, the Crowne Plaza Lasseters offers a variety of rooms that most guests find comfortable and clean, adorned with modern touches. Many praise the spaciousness and comfort of the rooms with several highlighting the roomy layout and large beds that cater well to both solo travelers and families.
Views from the rooms, specifically of the mountains and the bush, are frequently mentioned as a highlight, providing a serene and picturesque start to the day. The updated rooms and furnishings contribute to a fresh, modern appeal, although some guests noted that a few areas still feel a bit dated and could use a touch more maintenance.
Bathrooms receive mixed feedback with guests appreciating the modern amenities and cleanliness, though some encountered minor issues like cracked basins or small sizes. The walk-in showers are particularly well-regarded.
Amenities like free Wi-Fi and the proximity of rooms to facilities such as the pool, gym and spa add to the convenience and enjoyment of their stay. While some rooms were noted as not being cleaned daily or upon arrival, others describe the hotel’s premises as generally clean and well-maintained.
In terms of room service, feedback ranged from excellent to disappointing, but the overall consensus is that the rooms are spacious, quiet and provided a comfortable retreat after exploring Alice Springs.
For those seeking a mix of modern comfort and scenic beauty, Crowne Plaza Alice Springs Lasseters seems to strike a balance, offering a welcoming stay in the heart of Australia's Red Centre.
Crowne Plaza Alice Springs Lasseters by IHG, boasts a mixed but predominantly positive reception when it comes to their beds. Many guests praised the beds for their comfort, frequently describing them as very comfortable, super comfy and even extremely comfortable. The larger king-size and queen beds were a notable highlight, often appreciated for their generous size and quality. Visitors found the combination of comfy beds and spacious rooms particularly appealing with some mentioning efficient block-out blinds that contributed to an excellent night's sleep.
However, not all reviews were glowing. A few guests found their beds to be extremely hard or likened them to a rock, which detracted from their overall experience. Isolated complaints included issues like lumpy mattresses, broken beds and even concerns about bed hygiene. Despite these drawbacks, the majority of feedback affirmed that the beds provided a comfortable and cozy sleeping environment, making Crowne Plaza Alice Springs Lasseters a largely favorable choice for a good night’s rest.
Crowne Plaza Alice Springs Lasseters by IHG, generally receives praise for its neat and clean property with guests frequently mentioning clean, spacious rooms that are modern and comfortable. Many highlight the cleanliness and inviting nature of the rooms, noting the helpful and polite cleaning staff, though some point out that housekeeping can be inconsistent. Visitors appreciate the clean large rooms and stylish contemporary interior design.
The hotel’s amenities, such as the lovely pool area, modern gym and good dining options, contribute positively to the overall experience. However, some reviews indicate issues with room service with several guests noting missed cleanings and specific areas needing more attention, such as the carpets, bathrooms and common areas. Despite these occasional setbacks, the majority of guests find the hotel’s clean and comfortable accommodations to be satisfactory for their stay.
Crowne Plaza Alice Springs Lasseters by IHG, boasts a dedicated team that often garners praise for their friendliness and efficiency. Many guests highlight the warm welcome and helpful nature of the reception staff, citing their efforts to make check-in and check-out processes smooth and pleasant. The front desk team is frequently described as accommodating and specific staff members like Renee and AJ receive individual commendations for their outstanding service and positive demeanor.
Porters and housekeeping personnel also receive positive mentions for their helpfulness and courteous behavior, contributing to the overall welcoming atmosphere of the hotel. Guests appreciate the fantastic service in the dining areas, noting the attentiveness of the staff and the excellent work of the chefs.
However, some reviews indicate inconsistencies in the level of service provided. Issues such as slow response times, unfriendliness and occasional rudeness from certain staff members are pointed out. Specific mentions of unenthusiastic or unhelpful service, especially at the bars and restaurants, denote areas for improvement. The hotel has faced challenges with language barriers and staff training, leading to occasional miscommunications and mistakes.
Despite these varied experiences, the majority of reviews reflect a positive impression of the hotel’s staff, highlighting their effort to ensure a pleasant stay for guests. The overall consensus suggests a team that is mostly friendly, polite and committed to providing good service, albeit with room for improvement in certain aspects to achieve a consistently high standard.
Crowne Plaza Alice Springs Lasseters by IHG, unfortunately struggles with consistent Wi-Fi connectivity. Many guests experience slow or virtually unusable internet with reports of frequent dropouts and overloaded systems. The hotel's complimentary Wi-Fi often fails to work in rooms, making it difficult for guests to maintain a stable connection. Some even describe the Wi-Fi as outdated and reception poor. However, there are occasional mentions of good Wi-Fi experiences, hinting at sporadic successes but overall, this area needs significant improvement. Despite the Wi-Fi issues, the hotel does offer ample car parking, which may add a touch of convenience to the stay.
The spa at Crowne Plaza Alice Springs Lasseters by IHG, has garnered a mix of impressions from guests. Many reviews highlight the spa as a cosy and relaxing feature with several guests appreciating the inclusion of a heated spa and Jacuzzi, which are often described as great extras to the overall experience. The large heated spa is frequently mentioned as a pleasant amenity, allowing guests to unwind effectively.
However, there are mentions of the spa being under repair at times and some guests noted that the hot tub was not working during their stay. The spa and sauna, which are shared with locals using the gym, receive varied feedback with some guests enjoying the communal aspect while others felt it detracted from the exclusivity.
Overall, despite occasional maintenance issues, the hotel's spa appears to be a valued facility, providing a relaxing retreat that complements the linked amenities of the nearby casino and dining options. The general consensus suggests that when operational, the spa and its related features contribute positively to the stay at Crowne Plaza Alice Springs Lasseters.
The gym at Crowne Plaza Alice Springs Lasseters by IHG, earns consistent praise for its quality and range of facilities. Guests frequently highlight the gym as fantastic, wonderful and one of the best they have encountered, noting its comprehensive equipment and available classes. Additionally, the presence of spa amenities and a sauna enhances the overall fitness experience. Access to these top-tier health club facilities is often regarded as a significant plus, contributing to the hotel's well-rounded offering. However, there was an instance reported where the gym was shut during a stay, which affected the experience. Despite this, the gym and accompanying spa amenities remain standout features of the hotel.
The pool at Crowne Plaza Alice Springs Lasseters by IHG, consistently receives high praise from guests. Described frequently as nice, great and beautiful, the pool area is a standout feature of this property. Reviewers highlight the spaciousness and cleanliness of the pool, along with its excellent facilities, including a jacuzzi and a pool bar that many found enjoyable. The pool's temperature strikes a pleasing balance and its large size ensures there's ample room for everyone.
Several mentions of the pool being fantastic and stunning indicate that it leaves a strong impression on visitors. The surrounding area is often noted for being very pleasant, comfortable and clean with beautiful flowering and a great general ambiance that enhances relaxation. Guests have appreciated the shaded areas and the serene environment perfect for lounging.
Additional amenities, such as the heated pool, spa and a well-equipped gym, further augment the leisure experience at the hotel. The poolside bar adds to the convenience, although some guests noted that the food offerings could be improved. Nonetheless, the pool complex, complemented by excellent staff and spacious rooms, contributes significantly to the positive experiences of the hotel's patrons.
In essence, the pool area at Crowne Plaza Alice Springs Lasseters is frequently highlighted as the best feature of the hotel, praised for its size, temperature and overall appeal, making it a key attraction for anyone planning a stay.
Crowne Plaza Alice Springs Lasseters, part of the IHG Hotels, offers a welcoming retreat for families looking to experience comfort and relaxation. Families appreciate the spacious and comfortable family rooms, providing plenty of space for a family of four to stay cozy. The well-maintained facilities and the lovely gardens add to the charm, making it a great place for a family getaway.
Children particularly enjoy the pool area with several reviews noting how much kids loved spending time there. The family-oriented resort ensures that families feel safe and can manage their children without issues. Additionally, the grassed area open to balconies provides a pleasant environment, enhancing the overall experience.
Although a few guests mentioned the need for a larger pool to accommodate bigger families, the general sentiment towards the resort is positive. Families highlight the ample car parking and the convenience of moving from the parking area directly to the rooms. The lovely decor and the safe location further contribute to the resort's appeal as an ideal family-friendly destination.
Crowne Plaza Alice Springs Lasseters by IHG, offers an overall pleasant experience with a mix of note-worthy features and a few areas for improvement. Guests frequently commend the hotel for its superb, modern facilities and stylish restaurant. The rooms are often described as light, airy and comfortable with clean and tidy amenities. Families find it an ideal place to stay, appreciating the spacious accommodations and the great location for the price.
Furthermore, the customer service is frequently noted as great, contributing to a generally quiet and relaxing atmosphere at the hotel. The presence of good car parking facilities adds to the convenience.
However, some reviews point out that service levels did not always meet the expectations of a four-star hotel. Issues such as unaddressed safety concerns, unhelpful staff, the lack of a shuttle bus and porter and delayed maintenance detract from the guest experience. Additionally, some elements, like the floor cleanliness, indicated areas needing attention.
Overall, while Crowne Plaza Alice Springs Lasseters maintains a high standard with appealing features and reasonable pricing, there are clear opportunities for improvement to fully meet the expectations set by its four-star rating.
Crowne Plaza Alice Springs Lasseters offers a range of amenities and services tailored for business travelers. The hotel is praised for its quiet location and ambiance, which facilitates a productive evening work environment and relaxing stays. Notably, it is situated close to a convention center, enhancing its appeal for guests attending conferences or business events.
Business travelers have the convenience of a well-equipped business center located on the third floor and the availability of business conference areas. The hotel also offers business combination rooms and formal meeting setups, making it an ideal venue for arranging dinners with business partners or other corporate events. There are tables available for work until 11 pm and free parking is a useful perk for those traveling by car.
Guests appreciate the hotel’s proximity to a casino and restaurants, which cater to both leisure and business needs, adding an extra layer of convenience. Overall, Crowne Plaza Alice Springs Lasseters stands out as a practical choice for business travelers seeking quality conference facilities and a conducive work environment.
The Crowne Plaza Alice Springs Lasseters by IHG, features an attached casino that many guests found highly accessible and conveniently located. The presence of the casino adds an extra layer of entertainment to the hotel's offerings, which include three restaurants, two bars, a pool, a spa and a health and fitness center. Visitors appreciated the security, noting they felt safe on the hotel and casino grounds.
The casino, however, seems to need some updates, as it has been described as old and in need of renovations. While it is marketed as a Vegas-style casino, some believe it falls short of that standard. Despite this, the dining options associated with the casino received praise with amazing food and drinks served not only within the casino but also around the pool area.
Staff performance appears to be a mixed bag; while some found the service indifferent or poorly trained, particularly at the casino bar, others did not raise concerns. Points of concern included noise from the casino and occasional issues with accessibility for staff after hours. Nonetheless, for those looking for more budget-friendly gaming options compared to other nearby casinos, this location could be a viable choice. Overall, the casino provides a good spot for some fun gaming action as part of an all-in-one entertainment complex.
The outdoor complex at Crowne Plaza Alice Springs Lasseters boasts an impressive selection of pool amenities. The large outdoor pool, frequently mentioned for its heated feature, provides a comfortable and enjoyable swimming experience. Guests particularly appreciate the temperature of the water, which adds to the overall relaxation. Complementing the pool is an excellent hot tub and a brilliant spa, both known for their inviting warmth. Overall, the heated pool and spa facilities at the hotel receive high marks, enhancing the stay for those seeking both activity and relaxation in an inviting atmosphere.
The outdoor pool area at Crowne Plaza Alice Springs Lasseters by IHG, receives high praise from guests. Descriptions frequently highlight the large, lovely and fantastic pool, which many guests found great for relaxation. There is also an outdoor pool bar that adds to the overall enjoyment. Besides the main outdoor pool, the facility includes a heated indoor pool, spa and hot tub, ensuring a variety of options for all preferences. Overall, the pool and surrounding area create a pleasant and enjoyable ambiance for guests.
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Location
The hotel boasts lovely mountain views, a nice outlook from well-maintained rooms and an overall scenic environment, perfect for relaxation. Many guests find the array of onsite facilities—including restaurants, a pool and secure parking—both practical and enjoyable. Security and service are high points, contributing to a stress-free stay.
Visitors highlight the excellent location within Alice Springs' limits with convenient access to the Todd River and the Botanic Gardens, making it a well-rounded hub for exploring the area. Whether for a quiet holiday or a work conference, the combination of good facilities, friendly staff and picturesque surroundings make this hotel a commendable choice.
Breakfast
However, there were also several critiques. Some guests noted that the breakfast was overpriced with issues like overcooked food and cold buffet items detracting from the experience. The quality of certain items, such as bacon and eggs, drew particular criticism for being overcooked or poorly prepared. Despite these criticisms, the breakfast service was generally appreciated for its generous portions and friendly staff, making it a highlight for many during their stay. Overall, while there are areas for improvement, the breakfast experience at Crowne Plaza Alice Springs Lasseters tends to leave a positive impression on most guests.
Dinner
However, there are mixed reviews regarding the Juicy Rump restaurant, which some found below average and not worth the price, although it does have its fans who enjoyed the steak. A few guests mentioned that both the restaurant service and room service could be inconsistent, at times being slow or delivering incorrect orders. The Tali restaurant, while praised by many, was also noted to be occasionally understaffed and disappointing in terms of service.
Despite some negative experiences with room service and specific dishes, the overall dining options at the hotel, including the choice of restaurants and the variety of food and drink available, have satisfied many visitors. The food quality in most cases meets expectations with good value, making it a notable aspect of the stay at Crowne Plaza Alice Springs Lasseters.
Rooms
Views from the rooms, specifically of the mountains and the bush, are frequently mentioned as a highlight, providing a serene and picturesque start to the day. The updated rooms and furnishings contribute to a fresh, modern appeal, although some guests noted that a few areas still feel a bit dated and could use a touch more maintenance.
Bathrooms receive mixed feedback with guests appreciating the modern amenities and cleanliness, though some encountered minor issues like cracked basins or small sizes. The walk-in showers are particularly well-regarded.
Amenities like free Wi-Fi and the proximity of rooms to facilities such as the pool, gym and spa add to the convenience and enjoyment of their stay. While some rooms were noted as not being cleaned daily or upon arrival, others describe the hotel’s premises as generally clean and well-maintained.
In terms of room service, feedback ranged from excellent to disappointing, but the overall consensus is that the rooms are spacious, quiet and provided a comfortable retreat after exploring Alice Springs.
For those seeking a mix of modern comfort and scenic beauty, Crowne Plaza Alice Springs Lasseters seems to strike a balance, offering a welcoming stay in the heart of Australia's Red Centre.
Beds
However, not all reviews were glowing. A few guests found their beds to be extremely hard or likened them to a rock, which detracted from their overall experience. Isolated complaints included issues like lumpy mattresses, broken beds and even concerns about bed hygiene. Despite these drawbacks, the majority of feedback affirmed that the beds provided a comfortable and cozy sleeping environment, making Crowne Plaza Alice Springs Lasseters a largely favorable choice for a good night’s rest.
Cleanliness
The hotel’s amenities, such as the lovely pool area, modern gym and good dining options, contribute positively to the overall experience. However, some reviews indicate issues with room service with several guests noting missed cleanings and specific areas needing more attention, such as the carpets, bathrooms and common areas. Despite these occasional setbacks, the majority of guests find the hotel’s clean and comfortable accommodations to be satisfactory for their stay.
Staff
Porters and housekeeping personnel also receive positive mentions for their helpfulness and courteous behavior, contributing to the overall welcoming atmosphere of the hotel. Guests appreciate the fantastic service in the dining areas, noting the attentiveness of the staff and the excellent work of the chefs.
However, some reviews indicate inconsistencies in the level of service provided. Issues such as slow response times, unfriendliness and occasional rudeness from certain staff members are pointed out. Specific mentions of unenthusiastic or unhelpful service, especially at the bars and restaurants, denote areas for improvement. The hotel has faced challenges with language barriers and staff training, leading to occasional miscommunications and mistakes.
Despite these varied experiences, the majority of reviews reflect a positive impression of the hotel’s staff, highlighting their effort to ensure a pleasant stay for guests. The overall consensus suggests a team that is mostly friendly, polite and committed to providing good service, albeit with room for improvement in certain aspects to achieve a consistently high standard.
Wi-Fi
Spa
However, there are mentions of the spa being under repair at times and some guests noted that the hot tub was not working during their stay. The spa and sauna, which are shared with locals using the gym, receive varied feedback with some guests enjoying the communal aspect while others felt it detracted from the exclusivity.
Overall, despite occasional maintenance issues, the hotel's spa appears to be a valued facility, providing a relaxing retreat that complements the linked amenities of the nearby casino and dining options. The general consensus suggests that when operational, the spa and its related features contribute positively to the stay at Crowne Plaza Alice Springs Lasseters.
Gym
Pool
Several mentions of the pool being fantastic and stunning indicate that it leaves a strong impression on visitors. The surrounding area is often noted for being very pleasant, comfortable and clean with beautiful flowering and a great general ambiance that enhances relaxation. Guests have appreciated the shaded areas and the serene environment perfect for lounging.
Additional amenities, such as the heated pool, spa and a well-equipped gym, further augment the leisure experience at the hotel. The poolside bar adds to the convenience, although some guests noted that the food offerings could be improved. Nonetheless, the pool complex, complemented by excellent staff and spacious rooms, contributes significantly to the positive experiences of the hotel's patrons.
In essence, the pool area at Crowne Plaza Alice Springs Lasseters is frequently highlighted as the best feature of the hotel, praised for its size, temperature and overall appeal, making it a key attraction for anyone planning a stay.
Family
Children particularly enjoy the pool area with several reviews noting how much kids loved spending time there. The family-oriented resort ensures that families feel safe and can manage their children without issues. Additionally, the grassed area open to balconies provides a pleasant environment, enhancing the overall experience.
Although a few guests mentioned the need for a larger pool to accommodate bigger families, the general sentiment towards the resort is positive. Families highlight the ample car parking and the convenience of moving from the parking area directly to the rooms. The lovely decor and the safe location further contribute to the resort's appeal as an ideal family-friendly destination.
4 Star
Furthermore, the customer service is frequently noted as great, contributing to a generally quiet and relaxing atmosphere at the hotel. The presence of good car parking facilities adds to the convenience.
However, some reviews point out that service levels did not always meet the expectations of a four-star hotel. Issues such as unaddressed safety concerns, unhelpful staff, the lack of a shuttle bus and porter and delayed maintenance detract from the guest experience. Additionally, some elements, like the floor cleanliness, indicated areas needing attention.
Overall, while Crowne Plaza Alice Springs Lasseters maintains a high standard with appealing features and reasonable pricing, there are clear opportunities for improvement to fully meet the expectations set by its four-star rating.
Business
Business travelers have the convenience of a well-equipped business center located on the third floor and the availability of business conference areas. The hotel also offers business combination rooms and formal meeting setups, making it an ideal venue for arranging dinners with business partners or other corporate events. There are tables available for work until 11 pm and free parking is a useful perk for those traveling by car.
Guests appreciate the hotel’s proximity to a casino and restaurants, which cater to both leisure and business needs, adding an extra layer of convenience. Overall, Crowne Plaza Alice Springs Lasseters stands out as a practical choice for business travelers seeking quality conference facilities and a conducive work environment.
Casino
The casino, however, seems to need some updates, as it has been described as old and in need of renovations. While it is marketed as a Vegas-style casino, some believe it falls short of that standard. Despite this, the dining options associated with the casino received praise with amazing food and drinks served not only within the casino but also around the pool area.
Staff performance appears to be a mixed bag; while some found the service indifferent or poorly trained, particularly at the casino bar, others did not raise concerns. Points of concern included noise from the casino and occasional issues with accessibility for staff after hours. Nonetheless, for those looking for more budget-friendly gaming options compared to other nearby casinos, this location could be a viable choice. Overall, the casino provides a good spot for some fun gaming action as part of an all-in-one entertainment complex.
Heated Pool
Outdoor Pool
Yes, Crowne Plaza Alice Springs Lasseters by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at Crowne Plaza Alice Springs Lasseters by IHG.
No, Crowne Plaza Alice Springs Lasseters by IHG doesn't allow dogs.
No, parking facilities aren't available at Crowne Plaza Alice Springs Lasseters by IHG.
Yes, Crowne Plaza Alice Springs Lasseters by IHG has a gym.
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