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Summary of reviewsWingate Augusta Washington Road by Wyndham stands out primarily for its prime location, making it highly convenient for guests attending local events or exploring Augusta. Positioned just off Interstate 20, the hotel offers easy access to a variety of restaurants, convenience stores and downtown Augusta, ensuring minimal travel hassles and a wealth of dining and entertainment options. Though nestled in a lively area, the location remains relatively quiet, providing a restful environment.
Breakfast at the hotel receives mixed reviews. Many guests appreciate the diverse and filling options, from bacon and eggs to waffles and commend the clean facilities and friendly breakfast attendants. However, some criticisms about inconsistent supply and variety, alongside occasional issues with cold food or missing items, suggest areas for improvement. Nonetheless, the convenience and overall satisfaction with the breakfast often outweigh the negatives.
The rooms have garnered both praise and criticism. Guests frequently describe them as spacious, clean and comfortable, appreciating the modern decor and quiet ambiance. However, significant cleanliness issues have been reported, including dirty rooms, mold, roaches and lack of essential items, indicating inconsistency in housekeeping standards. While some guests had a favorable experience, others faced substantial cleanliness and maintenance concerns.
Staff at Wingate Augusta Washington Road by Wyndham receive overwhelmingly positive feedback for their friendliness, professionalism and helpfulness. Individuals such as Eugene and Jessica are specifically praised for their exceptional service. Despite a few isolated incidents of unprofessional behavior, the staff's warm and attentive service is frequently cited as a key reason for guest satisfaction and returning customers.
The parking situation presents challenges with guests noting a small, tight lot often shared with two other hotels. While some guests find ample parking, others struggle during late hours with limited spaces and insufficient handicapped spots. These issues highlight a need for parking improvements.
Beds at the hotel are often highlighted positively, described as comfortable and conducive to a good night's sleep. However, concerns about cleanliness, including stained pillows and bed bugs, indicate a need for better maintenance.
For business travelers, the hotel offers promising facilities and multiple rooms suitable for professional purposes. The friendly and helpful staff enhance the experience, although inconsistency in staff conduct and some instances of unprofessionalism suggest potential for improvement. Despite these issues, the hotel remains a convenient option for business purposes with many staff members leaving a positive impression.
In summary, Wingate Augusta Washington Road by Wyndham boasts a prime location, friendly staff and comfortable beds with mixed reviews on cleanliness and parking. Improvements in breakfast variety, housekeeping consistency and parking facilities could significantly enhance the overall guest experience. Show more
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Hotel near Golf Courses
This hotel offers exceptional access for golf enthusiasts, located less than half a mile from the world-renowned Augusta National Golf Club, home of the Masters Tournament. It is situated within blocks of the golf course.
Hotel for Honeymoon
Offering suites and receiving positive reviews, this hotel provides spacious and comfortable accommodations suitable for a couple's stay.
Business Hotel
This hotel is tagged as a business hotel and is likely to offer amenities and services suitable for business travelers.
Accessible Hotel
This hotel is listed as an accessible property, indicating it provides features for guests with disabilities.
Hotel with Gym
Wingate Augusta Washington Road by Wyndham offers a fitness center for guests to use. The hotel’s commitment to guest wellness is reflected in the availability of these fitness facilities.
3-Star Hotel
This hotel offers comfortable rooms, free Wi-Fi, and a complimentary breakfast. It also features a pool and fitness center.
Family Friendly Hotel
Room Types
Queen Room with Two Queen Beds - Non-SmokingOffering free toiletries, this quadruple room includes a private bathroom with a bath. This quadruple room features air conditioning, a tea and coffee maker and a TV. The unit offers 2 beds.
King Room - Non-SmokingFeaturing free toiletries, this triple room includes a private bathroom with a shower. This triple room has air conditioning, a tea and coffee maker and a TV. The unit has 1 bed.
Deluxe King Studio Suite - Non-SmokingThe suite has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a TV.
King Studio Suite - Non-SmokingThe suite has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a TV.
King Room - Mobility Access/Non-SmokingOffering free toiletries, this triple room includes a private bathroom with a shower. This triple room has air conditioning, a tea and coffee maker and a TV. The unit has 1 bed.
Deluxe King Room - Mobility Access/Non-SmokingProviding free toiletries, this triple room includes a private bathroom with a shower. This triple room features air conditioning, a tea and coffee maker and a TV. The unit offers 1 bed.
Guest Reviews
7.0
Good
Location
Wingate Augusta Washington Road by Wyndham boasts a prime location, making it a top choice for guests attending local events or exploring Augusta. The hotel is conveniently situated just off Interstate 20, providing easy access and reducing travel time for visitors. Numerous restaurants and convenience stores are within walking distance, offering diverse dining and shopping options.
Guests appreciate the proximity to downtown Augusta with a brief 10-15 minute drive allowing them to enjoy weekend activities and entertainment effortlessly. The central location also benefits those visiting the VA Hospital or attending trade shows, ensuring a stress-free commute.
Many reviews highlight the convenience of being close to everything needed, from dining spots to entertainment venues. The neighborhood features an abundance of eateries, making it simple to find a meal nearby at any time. Despite being in an area bustling with activity, the location remains relatively quiet and peaceful, providing a restful environment.
In summary, the Wingate Augusta Washington Road by Wyndham offers an excellent location with easy interstate access, a plethora of nearby restaurants and a short drive to downtown attractions. Its ideal setting ensures that guests can enjoy all that Augusta has to offer with minimal hassle.
Breakfast
The breakfast at Wingate Augusta Washington Road by Wyndham receives a mix of reviews from guests. Many guests appreciate the filling and diverse breakfast options, highlighting the availability of bacon, eggs, waffles and a good variety of other hot and cold items. The breakfast is often described as delicious, excellent and awesome with several reviewers noting that it offers a full and satisfying meal. The clean facility and friendly breakfast attendants also contribute positively to the dining experience.
However, there are some criticisms. Some guests report that the breakfast selection lacks variety and sometimes runs out of popular items like eggs, sausage and yogurt. Issues such as cold food, a lack of bread or tea and the absence of items like turkey sausage or bacon are mentioned. Additionally, a few guests found the breakfast subpar with some describing it as disappointing and not meeting expectations.
Overall, while there are areas for improvement, particularly in maintaining a consistent supply and variety of breakfast items, many guests seem to enjoy the breakfast offered at the hotel, especially considering the price and convenience it provides.
Rooms
The reviews of the rooms at Wingate Augusta Washington Road by Wyndham paint a mixed picture. On the positive side, rooms are frequently described as spacious, clean and comfortable. Many guests highlighted the comfortable beds and pillows, noting that the rooms often matched the online photos. The size of the rooms was also appreciated, as they were described as large and good-sized.
Several guests were pleased with the modern feel and decor of the rooms and some found the room settings to be private and quiet. Additionally, the professionalism and friendliness of the housekeeping staff received praise.
However, there are significant criticisms as well. Cleanliness seems to be a recurring issue with numerous reviews mentioning dirty rooms, filthy showers and stained bedding. Specific complaints included mold in the bathrooms, roaches, hair in the beds and dirt on the floors and walls. Instances of rooms not being properly cleaned before check-in and a lack of essential items like towels and toilet paper, were also reported.
While some guests had a favorable experience, finding their rooms to be very clean and comfortable, many others faced issues with cleanliness and maintenance, making the overall feedback quite varied.
Beds
Many guests at Wingate Augusta Washington Road by Wyndham found the beds to be a highlight of their stay, frequently praising them as comfortable, clean and conducive to a good night's sleep. Evaluations such as comfy and very comfortable appear consistently, indicating a general satisfaction with the quality of the mattresses.
However, some reviews pointed to issues with cleanliness and maintenance. Stained pillows, dirty sheets and bed covers with noticeable stains were noted and isolated reports of bed bugs and cockroaches mentioned a less-than-pleasant experience for a few visitors. Despite these concerns, the positive comments about the comfort of the beds were predominant, suggesting that improvements in cleanliness could significantly enhance the overall guest experience.
Cleanliness
Nestled on Washington Road, the Wingate Augusta by Wyndham presents a mix of experiences when it comes to cleanliness. There are guests who articulate their satisfaction, praising the hotel for having very clean rooms that look brand new and commending the common areas for their tidiness. Some have highlighted that the entrance to the building and the hallways were adequately clean and found the bed linens fresh-looking, which contributes to a comfortable stay.
However, this positive praise is overshadowed by numerous reports of neglect in housekeeping. A noticeable number of reviews point out various issues such as rooms not being cleaned properly, trash not being emptied and carpets, walls and floors being visibly stained and dirty. Specific complaints noted the presence of hair in bathrooms, grime in crevices and a general uncleanliness that extended to showers and sinks which sometimes had mildew or mold.
Several guests have reported severe cleanliness issues, including dirty bed sheets, unclean bathtubs and even sightings of ants and roaches. Some remarks mention a horrendous smell throughout the halls and rooms that have not been vacuumed in a long time. Occurrences of blood stains, unemptied trash cans and clogged sinks add to the litany of complaints. The state of the hallways, often described as filthy and having an unpleasant smell, further detracts from the overall guest experience.
The inconsistency in cleanliness at Wingate Augusta Washington Road by Wyndham seems to hinge heavily on variability in housekeeping standards, leading to a significant discrepancy in guest experiences. Those who stay might find either a very clean room or one in dire need of attention.
Staff
The staff at Wingate Augusta Washington Road by Wyndham receive an overwhelmingly positive response from guests. Many highlight the staff's friendliness, professionalism and helpful nature. Guests repeatedly describe the staff as amazing, friendly and accommodating, noting their pleasant interactions with front desk personnel and housekeepers alike. Individuals like Eugene and Jessica are specifically praised for their exceptional service and positive impact on guests' stays.
Despite a few criticisms regarding certain front desk members and some isolated incidents of unprofessional behavior, the majority of guests commend the warm and attentive service they experienced. Customer service is often cited as great with staff eager to assist and provide necessary information.
Overall, the hotel staff are portrayed as a key reason for returning customers, contributing significantly to the positive atmosphere and guest satisfaction at the Wingate Augusta Washington Road by Wyndham.
Parking
The parking situation at Wingate Augusta Washington Road by Wyndham presents a mixed experience according to guest reviews. On the positive side, ample parking has been noted by some guests, offering a sense of convenience. However, numerous reviews highlight significant challenges. Many guests found the parking lot to be small and tight with limited spaces available, particularly during late hours. Some reviews mentioned that the parking area can become quite full, leading to difficulties in finding a spot. The sharing of the parking lot with two other hotels further exacerbates the issue, creating limited availability and sometimes necessitating parking away from the entrance. Additionally, the after-hour parking posed a huge challenge for several guests. There were also mentions of insufficient handicapped spaces and some unsightly conditions in the parking area. Despite these issues, the general sentiment indicates that parking is a predominant concern that could benefit from improvements.
Business
Wingate Augusta Washington Road by Wyndham offers promising facilities and services tailored for business travelers. The hotel features multiple rooms designed for business purposes and various locations in the lobby suitable for networking, making it convenient for professional gatherings and interactions.
Staff interactions appear varied based on guest observations. Many guests noted that the front desk clerk and other staff members were amazing, friendly and super nice, enhancing the overall customer experience. The front desk staff, in particular, was cited for being helpful and accommodating.
However, there are mentions of some less favorable experiences with staff behavior, including arguments and bickering among themselves, which detracted from the professionalism expected in such an environment. Instances of unpleasant workers and difficulty in finding staff were also noted, alongside a peculiar instance of a receptionist in casual attire with slippers and bleach-stained clothing.
While the hotel's efforts in service are evident, it’s clear that inconsistencies in staff conduct could affect the guest experience for business travelers relying on a professional and seamless service. Despite these issues, the helpfulness and friendliness displayed by many staff members leave a positive impression for those visiting for business purposes.
No, Wingate Augusta Washington Road by Wyndham doesn't have any pool.
No, a spa isn't available at Wingate Augusta Washington Road by Wyndham.
No, Wingate Augusta Washington Road by Wyndham doesn't allow dogs.
No, parking facilities aren't available at Wingate Augusta Washington Road by Wyndham.
Yes, Wingate Augusta Washington Road by Wyndham has a gym.