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Summary of reviewsSurabaya River View Hotel stands out as a prime choice for visitors to Surabaya, offering a remarkable stay characterized by its strategic location, comfortable rooms, exceptional staff, and appealing amenities. Perfectly situated in the heart of Surabaya, the hotel provides convenient access to key attractions, traditional markets, cultural centers, and bustling shopping streets, all while maintaining a tranquil environment thanks to its charming riverside setting. Guests commend this ideal location for its ability to offer both value and immersion in the city's vibrant atmosphere.
The hotel excels in offering comfortable accommodations, with rooms that are spacious, impeccably clean, and modernly designed, catering well to families and solo travelers alike. Stunning city and canal views add to the allure, paired with modern amenities such as powerful showers and consistently comfortable beds. The hotel's cleanliness is widely praised, attributed to a recent renovation and attentiveness from the courteous and professional staff. This dedication creates a welcoming environment and ensures guests have a pleasant stay.
Dining options at the hotel are generally well-received, with dinner offerings praised for their delicious, reasonably priced meals, balancing local Indonesian and Western dishes. The dinner ambiance is enhanced by beautiful views, adding value and quality to the experience. While breakfast feedback is mixed, guests with a preference for Asian cuisine enjoy the variety, though suggestions for expanding Western offerings are noted.
The rooftop pool, another standout feature of the hotel, provides guests with a tranquil, beautiful spot to relax while enjoying panoramic views of the city. Although the pool area offers limited sun loungers, its design and size contribute to a serene atmosphere, complemented by a rooftop terrace restaurant and skybar. Further enhancing the guest experience is the hotel's free WiFi, which offers variable connectivity but is functional with occasional need for patience.
Finally, the attentive and friendly staff leave a lasting impression, consistently praised for their hospitality, expertise, and ability to facilitate seamless communication with international guests. Their dedication to guest satisfaction, including thoughtful gestures like room upgrades, exemplifies the renowned Indonesian hospitality.
Overall, Surabaya River View Hotel provides an excellent base for both short stays and adventures to nearby attractions, offering superb value, comfort, and a memorable experience in the vibrant city of Surabaya. Show more
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3-Star Hotel
This hotel is noted for its unique river view and convenient amenities. Surabaya River View Hotel offers a memorable stay with its scenic location and comfortable accommodations.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Cheap Hotel
Small Hotel
Hotel with Outdoor Pool
Room Types
Superior Double RoomThis double room features a pool with a view. The double room features air conditioning, a safe deposit box, as well as a private bathroom boasting a shower and slippers. This double room has an electric kettle, a tiled floor, a flat-screen TV and river views. The unit has 1 bed.
Deluxe Twin RoomThe pool with a view is a top feature of this twin room. The twin room features air conditioning, a safe deposit box, as well as a private bathroom boasting a shower and slippers. The unit has 2 beds.
SuiteThis suite offers a pool with a view. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and slippers. The suite provides a flat-screen TV, a safe deposit box, an electric kettle, a tiled floor as well as city views. The unit offers 1 bed.
Family RoomThis family room's standout feature is the pool with a view. The family room offers air conditioning, a safe deposit box, as well as a private bathroom featuring a shower and slippers. The unit offers 2 beds.
Superior Twin RoomThe pool with a view is the standout feature of this twin room. The twin room offers air conditioning, a safe deposit box, as well as a private bathroom boasting a shower and slippers. This twin room has an electric kettle, a tiled floor, a flat-screen TV and river views. The unit has 2 beds.
Deluxe King RoomGuests will have a special experience as this double room provides a pool with a view. The double room offers air conditioning, a safe deposit box, as well as a private bathroom featuring a shower and slippers. This double room features an electric kettle, a tiled floor and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
Location
Surabaya River View Hotel is strategically positioned in the heart of Surabaya, making it an ideal base for both tourists and business travelers. Guests have praised its proximity to key attractions such as Jalan Tunjungan, Pasar Genteng, and numerous local eateries and shopping centers. Located just a short walk from main streets bustling with restaurants and shops, it offers convenience without the noise one might expect from a central location. The hotel stands close to traditional markets, cultural centers, and large malls, ensuring visitors have easy access to a variety of experiences. Its location on a river adds a unique charm and convenience for those looking to explore the city. Overall, the hotel is highlighted for offering great value with a prime location, making it perfect for visitors wanting to immerse themselves in the vibrant atmosphere of Surabaya.
Breakfast
Surabaya River View Hotel offers a breakfast experience that receives mixed feedback from guests. The highlights of the morning meal service include a good selection of dishes, both in variety and taste, particularly excelling in traditional Indonesian cuisine. Many guests appreciated the generous and extensive buffet, with some describing it as excellent and delicious. Others noted the friendly staff and pleasant dining atmosphere, especially enjoying the views from the rooftop pool and restaurant.
However, the breakfast leans heavily toward Asian-style offerings, with limited Western options available, primarily consisting of eggs. Despite the wide range, guests suggested that the breakfast could benefit from improvements such as fresh fruit juices and more international pastries. The dining area is noted to be a bit cramped, leading to queues during peak times.
Overall, while the extensive buffet generally caters well to those with a preference for Asian cuisine, those expecting a more Western-style breakfast might find the selection somewhat lacking.
Dinner
The dinner experience at the Surabaya River View Hotel receives positive feedback from guests, highlighting the delicious and reasonably priced meals served at the hotel's restaurant. Both local and Western dishes satisfy diverse tastes, offering a good culinary balance. Diners enjoy the added ambiance of a beautiful view while savoring their meals. While the restaurant food is predominantly praised for its taste, some guests describe it as simple but satisfactory. Additionally, guests appreciate the affordability of their dining experiences, with options like the upstairs restaurant providing cheap food and cold beers, enhancing the overall appeal for travelers seeking value and quality.
Rooms
Surabaya River View Hotel offers a truly comfortable stay with its impressively spacious and impeccably clean rooms. Guests repeatedly highlight the tidiness and modern design of these rooms, which cater to both families and solo travelers with ease. The accommodation boasts large, well-equipped spaces that often exceed expectations and are enhanced by stunning views of the city and canal. Visitors appreciate the modern amenities, including good bathrooms and powerful showers, along with the consistently comfortable beds.
Known for its prime location, the hotel provides a welcoming atmosphere marked by friendly staff and luxurious facilities. The presence of a nice swimming pool and rooftop terrace further enhances the guest experience, offering superb views of Surabaya that complement the hotel's contemporary vibe. Overall, Surabaya River View Hotel stands out as an excellent choice for those seeking spacious, clean, and comfortable accommodation in the city, whether for a short stay or as a base for adventures to nearby attractions like Bromo or Ijen.
Beds
The Surabaya River View Hotel receives high praise for its comfortable accommodations, particularly when it comes to the quality of its beds. Guests frequently commend the hotel for its spacious and cozy beds, often highlighting the comfort of the mattresses. Many reviewers express satisfaction with the cleanliness and maintenance of the bedding, noting that it rivals accommodations in other popular destinations like Bali and Bromo. While a few guests mention preferences about pillow sizes, the consensus is overwhelmingly positive about the overall sleeping experience. Complementing the comfort of the beds is the hotel's excellent service and cleanliness, making it a recommended choice for travelers seeking a restful stay.
Cleanliness
Surabaya River View Hotel is widely praised for its cleanliness, with guests frequently highlighting how clean their rooms and the hotel premises are. Many guests found their accommodations to be comfortable and well-maintained, benefitting from a fresh renovation that adds to the overall appeal. The hotel's cleanliness is consistently described as very good or perfect, with several guests also noting the helpful and friendly staff. Visitors also appreciated the large, well-appointed rooms and the convenient location. While there were some minor concerns about specific areas, such as occasional marks or wear on furnishings, the general consensus is that the hotel's dedication to maintaining a clean and welcoming environment makes for a pleasant stay.
Staff
The staff at Surabaya River View Hotel consistently earn high praise for their friendliness and helpfulness. Guests frequently describe the team as kind, attentive, cheerful, and enthusiastic, creating a welcoming atmosphere throughout the hotel. The reception staff are noted for their exceptional assistance, often going above and beyond to help travelers with their needs. Whether arranging private drivers or providing detailed local insights, the responsiveness of the staff enhances the overall guest experience.
Moreover, the hospitality team is professional and skilled in English, further facilitating seamless communication with international visitors. This proficiency, alongside their genial demeanor, ensures visitors feel at ease and well-cared-for during their stay. Families particularly appreciate the staff's ability to engage with children, adding an extra layer of comfort to the experience.
The generosity of the staff is another highlight, with numerous guests mentioning thoughtful gestures such as room upgrades and attentive service. This dedication to guest satisfaction is complemented by the hotel's offerings, such as the good breakfast and reasonably priced airport shuttle, adding convenience to the warmth of the hospitality.
In essence, Surabaya River View Hotel’s staff exemplifies the renowned Indonesian hospitality, creating a pleasant and memorable stay for those who visit.
Wi-Fi
The Surabaya River View Hotel offers a mixed experience when it comes to WiFi connectivity. Some guests found the WiFi to be good and excellent, providing a hassle-free online experience. However, others noted occasional spotty coverage and slow internet speed, suggesting some inconsistencies in reception. While the hotel does have instances of reliable WiFi, there is room for improvement to ensure a consistently high-performing connection for all guests. Overall, the WiFi can be functional but may require some patience during busier times.
Pool
Surabaya River View Hotel boasts a remarkable rooftop pool that consistently impresses guests with its stunning panoramic views of the city. Located at the top floor, the pool area provides a tranquil escape, offering a small yet beautiful pool complemented by a spacious terrace. The views are truly a highlight, allowing guests to soak in the cityscape while lounging or swimming. The rooftop pool is deemed a real plus and is often described as spectacular, with its well-designed space contributing to an overall pleasant experience. Despite having only two sun loungers, the pool itself is quite large, catering well to those seeking leisure or relaxation. Visitors also appreciate the combination of delicious food and comfortable accommodations, making the hotel an excellent choice for its value. The professional and pleasant staff further enhance the guest experience, alongside the central location and diverse amenities including a rooftop restaurant and skybar. Overall, the rooftop pool is a cherished feature, often serving as a focal point during guests' stays at the hotel.
Yes, Surabaya River View Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Surabaya River View Hotel.
No, Surabaya River View Hotel doesn't allow dogs.
Yes, parking facilities are available at Surabaya River View Hotel.