WIWO Hotel

Bintulu 3.20255800, 113.05904600 , Lot 116-124, Lot 7668, Block 31, Bintulu Sentral, Jalan Kidrurong (Show on Map)
7.2
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsWIWO Hotel, situated in the heart of Bintulu, offers a prime location that is highly appreciated by guests for its proximity to shopping malls, dining options, and educational institutions. This strategic placement allows visitors easy access to explore the city's vibrant food scene and attractions. Guests frequently commend the cozy environment and friendly staff, which enhance the overall experience and make the hotel a welcoming and worthwhile choice for both leisure and business travelers.

Breakfast at WIWO Hotel is a highlight for many, with guests enjoying the delicious simplicity of the offerings. The free breakfast options are a thoughtful gesture, though the limited variety and occasional issues with timely replenishment suggest room for improvement. Suggestions for a buffet-style breakfast could enhance the start of the day for guests by providing more variety and ensuring availability.

The rooms at WIWO Hotel are noted for their spaciousness and comfort, especially suitable for families. The welcoming atmosphere of the lobby sets a pleasant tone for guests upon arrival. However, there are several areas where enhancements could significantly boost satisfaction. Issues with the efficiency of air conditioning, dim lighting, and occasional maintenance problems such as non-functioning water heaters and persistent toilet flush noises detract from the overall experience. Improvements in room cleanliness and amenities, like TV quality and bathroom facilities, are suggested.

Cleanliness at the hotel receives mixed reviews. While many guests describe the rooms as clean, with refreshing scents in the hallways and effective air conditioning, there are areas needing attention. Maintenance issues in shower rooms and unsatisfactory cleaning of tiles have been noted, along with a need for better towel and blanket replacement practices.

Overall, WIWO Hotel offers a comfortable stay with a few areas needing attention. Enhancing room maintenance, breakfast variety, and cleanliness standards could further improve guest satisfaction and increase the likelihood of repeat visits.
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Family Friendly Hotel

Room Types
Standard Twin Room The twin room offers air conditioning, a seating area, as well as a private bathroom boasting a shower and a bidet. This twin room has a wardrobe, an electric kettle, a flat-screen TV and city views. The unit has 2 beds.

Superior King Room The double room offers air conditioning, a seating area, as well as a private bathroom boasting a shower and a bidet. This double room has a wardrobe, an electric kettle, a flat-screen TV and city views. The unit has 1 bed.

Deluxe Triple Room The triple room offers air conditioning, a seating area, as well as a private bathroom featuring a shower and a bidet. The unit offers 2 beds.

King Room The double room provides air conditioning, a seating area, as well as a private bathroom featuring a shower and a bidet. The double room features a wardrobe, an electric kettle, a sofa, a flat-screen TV, as well as city views. The unit offers 1 bed.

Guest Reviews
7.2
Good
Location
Nestled in the heart of Bintulu, WIWO Hotel boasts a strategic location that delights its guests with easy access to numerous attractions and facilities. A mere stone's throw away from bustling shopping malls and a variety of dining options, it provides the convenience of exploring the city's vibrant food scene, with restaurants and grocery shops just a short walk away. The hotel is also well-connected, making it easy to travel to different parts of the city, including educational institutions like UPM. The central location, combined with good hospitality and comprehensive amenities, makes WIWO Hotel a worthwhile choice for travelers seeking value and convenience. Whether for leisure or business, guests appreciate the cozy environment and friendly staff who enhance the overall experience of staying at this accessible and welcoming spot.

Breakfast
At WIWO Hotel, breakfast is a culinary journey marked by simplicity with pockets of delightful surprises. Guests have praised the breakfast menu, noting its delicious offerings, especially when opting for various dishes. However, the limited choice has been a recurring observation, and there is eager anticipation for an expanded menu on future visits. While some have enjoyed their American breakfast, others have found certain dishes, like hash browns, acceptable, though aspects like overcooked eggs or low-quality sausages are areas for improvement. The thoughtful gesture of free breakfast options is appreciated, providing guests with a convenient start to their day. Breakfast is served from 6:30 to 10:30, yet timely replenishment remains an issue as food tends to run out by 8:30. A suggestion for a buffet-style service could enhance the dining experience, offering variety and ensuring that guests have a fulfilling start to their day.

Rooms
WIWO Hotel offers guests a mix of experiences, with its spacious and comfortable rooms being a standout feature, well-suited for families and accommodating up to three people comfortably. Guests appreciate the coziness of the rooms and the ease of access to nearby dining options, which add convenience to the stay. Additionally, the hotel lobby exudes a welcoming atmosphere, setting a pleasant tone upon arrival.

However, some aspects of the rooms leave room for improvement. The air conditioning sometimes lacks efficiency, impacting the comfort level for guests seeking a cooler environment. The lighting within the rooms tends to be dim, which may not meet the preferences of all travelers. While the cleanliness has been satisfactory for some, others noted issues with maintenance, including the bathroom facilities and general tidiness of the rooms. The TV quality, with limited programs and hazy screen resolution, could use enhancements to meet guest expectations. Technical issues, such as non-functioning water heaters and persistent toilet flush noises, were occasionally reported, detracting from the overall experience.

Although the hotel provides a decent base for exploring the surrounding area, enhancing room maintenance and amenities would greatly improve guest satisfaction and revisit intentions. Improving breakfast offerings to a buffet style could also elevate the guest experience by catering to diverse tastes. Overall, WIWO Hotel presents a comfortable stay with a few areas needing attention to fully meet guests' expectations.

Cleanliness
WIWO Hotel receives mixed reviews when it comes to cleanliness, with several guests noting both positive aspects and areas needing improvement. The rooms are often described as clean, with pleasant scents in the hallways contributing to a refreshing atmosphere. Guests appreciate the cool, effective air conditioning in their rooms. However, some reviews highlight issues that need attention, such as unsatisfactory maintenance of the shower rooms and glass screens. Additionally, there are mentions of unclean toilet facilities and slippery tiles due to improper cleaning procedures. A few guests encountered musty-smelling blankets and noticed that towels weren't replaced when needed. These comments suggest that while cleanliness is generally managed well, there are specific areas where the hotel could enhance its cleaning standards to ensure a more consistent experience for guests.


No, WIWO Hotel doesn't have any pool.

No, a spa isn't available at WIWO Hotel.

No, WIWO Hotel doesn't allow dogs.

No, parking facilities aren't available at WIWO Hotel.

No, WIWO Hotel doesn't have a gym.

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