ERNES Hotel Alma Bukit Mertajam
Bukit Mertajam
5.33162200,
100.48534100
,
32a, Lorong Seri Alma, Pusat Perniagaan Seri Alma
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Summary of reviewsERNES Hotel Alma Bukit Mertajam offers a balanced combination of spacious and clean rooms, which many guests find comfortable and conducive for relaxation. The housekeeping staff, particularly those of Indian descent, win praise for their prompt and courteous service and the hotel’s receptionists are commended for their polite and welcoming demeanor, adding to a generally positive atmosphere.
However, the hotel faces inconsistencies that affect the overall guest experience. Issues such as rooms not being ready on time, noise disruptions from nearby venues and problematic air conditioning units are frequently mentioned. Additionally, cleanliness is a mixed bag; while some rooms are spotless, others suffer from cleanliness lapses like hair, dust and lingering bad smells. Practical amenities like an iron box are conspicuously absent and the transparency of bathroom doors can cause discomfort for some guests.
Despite these challenges, many guests still appreciate the spaciousness and comfort of the rooms. However, those considering a stay should be prepared for potential inconsistencies in room readiness, air conditioning efficiency and overall hygiene standards. The generally polite and responsive staff do make efforts to mitigate these issues, contributing to a somewhat positive, yet room-for-improvement, service experience at ERNES Hotel Alma Bukit Mertajam.
However, the hotel faces inconsistencies that affect the overall guest experience. Issues such as rooms not being ready on time, noise disruptions from nearby venues and problematic air conditioning units are frequently mentioned. Additionally, cleanliness is a mixed bag; while some rooms are spotless, others suffer from cleanliness lapses like hair, dust and lingering bad smells. Practical amenities like an iron box are conspicuously absent and the transparency of bathroom doors can cause discomfort for some guests.
Despite these challenges, many guests still appreciate the spaciousness and comfort of the rooms. However, those considering a stay should be prepared for potential inconsistencies in room readiness, air conditioning efficiency and overall hygiene standards. The generally polite and responsive staff do make efforts to mitigate these issues, contributing to a somewhat positive, yet room-for-improvement, service experience at ERNES Hotel Alma Bukit Mertajam.
Cheap Hotel
ERNES Hotel Alma provides a budget-friendly option for travelers. It offers essential amenities and a convenient location in Bukit Mertajam.
Family Friendly Hotel
Guest Reviews
ERNES Hotel Alma Bukit Mertajam presents a mixed bag of experiences when it comes to its rooms. On the positive side, many guests found the rooms to be quite spacious, providing ample space for relaxation and comfort. Cleanliness appears to be a strong point for numerous reviewers with several mentioning that their rooms were clean and cozy, making for a pleasant night's stay.
However, the hotel does have some areas in need of improvement. Several guests reported issues such as rooms not being ready for check-in and having to request room changes due to noise from a nearby nightclub or other inconveniences. Some noted problems with the air conditioning, either because it wasn't cool enough or made noise and one guest pointed out that the direction of the air conditioner made it uncomfortable as it blew air directly onto the bed.
The overall hygiene of the rooms was a point of contention with some guests encountering dirty beds, rooms full of hair and persistent bad smells. The lack of windows in some rooms and cramped bathroom spaces were also mentioned as drawbacks. Practical amenities like an iron box were missing and the translucent glass of the bathroom door was a point of discomfort for some.
In summary, while ERNES Hotel Alma Bukit Mertajam shines in aspects of spaciousness and cleanliness in certain rooms, it struggles with consistency in room readiness, air conditioning and overall hygiene. Guests should weigh these pros and cons when considering a stay.
ERNES Hotel Alma Bukit Mertajam has received mixed reviews concerning its cleanliness. Positive highlights include guests noting clean and cozy rooms and the housekeeping staff as friendly and responsive with the Indian staff in particular mentioned for taking immediate action upon request. However, there are several areas where cleanliness needs improvement. Some guests found hair and snacks on the floor, dust on walls and tables and dirty carpets in the elevator and rooms. Bathrooms were also a point of concern with issues such as other people's hair in the water outlets and stuck in bathroom holes. There were reports of a stench from overused beddings. Housekeeping services appeared to be inconsistent, sometimes described as slow or not sufficient. Despite the friendly staff's best efforts, these cleanliness issues suggest there's room for improvement.
The staff at ERNES Hotel Alma Bukit Mertajam generally receives positive feedback for their friendly and courteous demeanor. Guests particularly appreciate the polite attitude of the receptionists and the 24-hour availability at the reception, contributing to a welcoming atmosphere. However, there are isolated incidents reported, such as a forgetful counter service employee and a situation where a cleaning staff member forgot to provide shampoo. Despite these minor issues, the majority of the staff interactions are characterized by an understanding and accommodating approach. These positive elements contribute to an overall acceptable service experience for guests.
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Rooms
However, the hotel does have some areas in need of improvement. Several guests reported issues such as rooms not being ready for check-in and having to request room changes due to noise from a nearby nightclub or other inconveniences. Some noted problems with the air conditioning, either because it wasn't cool enough or made noise and one guest pointed out that the direction of the air conditioner made it uncomfortable as it blew air directly onto the bed.
The overall hygiene of the rooms was a point of contention with some guests encountering dirty beds, rooms full of hair and persistent bad smells. The lack of windows in some rooms and cramped bathroom spaces were also mentioned as drawbacks. Practical amenities like an iron box were missing and the translucent glass of the bathroom door was a point of discomfort for some.
In summary, while ERNES Hotel Alma Bukit Mertajam shines in aspects of spaciousness and cleanliness in certain rooms, it struggles with consistency in room readiness, air conditioning and overall hygiene. Guests should weigh these pros and cons when considering a stay.
Cleanliness
Staff
No, ERNES Hotel Alma Bukit Mertajam doesn't have any pool.
No, a spa isn't available at ERNES Hotel Alma Bukit Mertajam.
No, ERNES Hotel Alma Bukit Mertajam doesn't allow dogs.
No, parking facilities aren't available at ERNES Hotel Alma Bukit Mertajam.
No, ERNES Hotel Alma Bukit Mertajam doesn't have a gym.
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