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Summary of reviewsGrand Eska Hotel & Suites Batam is well-regarded for its strategic and peaceful location, allowing guests easy access to local attractions, shopping destinations, and the ferry terminal. Nestled on a hill near the downtown area, the hotel offers tranquility and accessibility, supported by ample parking and proximity to nightlife and eateries. The friendly and attentive staff, including standout team members, enhance the welcoming environment that complements well-maintained rooms equipped with ample amenities.
The breakfast experience receives positive feedback for its wide variety of options and delicious offerings, although some guests point out areas for improvement, such as food temperature and variety. Nonetheless, the breakfast area maintains a pleasant atmosphere, contributing to the hotel's strong reputation in Batam.
Room accommodations are praised for cleanliness and spaciousness, especially the suites, which are beautifully decorated and feature thoughtful setups ideal for families. However, some guests note that certain rooms are older with limited air circulation, and improvements in specific areas such as bathrooms and shower size would enhance the overall experience.
Despite the ongoing renovations causing minor disturbances, the hotel generally maintains a clean environment, with well-kept suites and friendly staff creating a relaxing atmosphere. Some areas, such as bathrooms and the swimming pool, require attention to address cleanliness inconsistencies and maintenance issues.
The pool area is aesthetically pleasing, although guests have expressed concerns about its upkeep, impacting the opportunity for enjoyment. On the positive side, the beds receive favorable remarks for comfort, contributing to restful sleep, although a few guests noted issues with bed size and condition.
Overall, Grand Eska Hotel & Suites Batam is celebrated for its warm hospitality, exceptional staff, and inviting ambiance, making it a memorable destination for visitors to Batam seeking comfort and convenience.
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