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Summary of reviewsFour Points by Sheraton Batam offers a strategically and conveniently located hub for travelers eager to explore the city. Its central positioning provides easy access to attractions such as Nagoya Hill Mall and the Harbour Bay Ferry Terminal. Guests appreciate the vibrant local dining scene and the ease of transportation around the area, despite its less polished surroundings.
The hotel is renowned for its spacious, clean, and stylish rooms, providing a modern and relaxing environment that ensures a restful night's sleep. Guests often highlight the exceptional comfort of the beds and the quiet atmosphere, making it an excellent value for money. The hotel's commitment to cleanliness is clear, with guests praising the well-maintained facilities and the attentive daily cleaning services, which contribute to a fresh and hygienic environment.
Staff members at Four Points by Sheraton Batam are celebrated for their friendliness, professionalism, and dedication to providing excellent service. Every interaction, from reception to breakfast service, underscores their commitment to hospitality, with specific team members frequently going above and beyond to ensure guests have a memorable experience.
While breakfast receives mixed reviews, many commend the superb quality and diverse selection of the buffet, which blends local and international dishes to provide a satisfying start to the day. Some suggestions for improvement include expanding the variety and better maintenance of food temperatures, but the overall experience is enhanced by the friendly and accommodating staff.
Although the pool has received critiques for its condition and cleanliness, it is of good size and potential value if maintenance is prioritized. Overall, the hotel combines clean, spacious accommodations with excellent service, especially notable for the comfort and quality of its beds, making it a reliable choice for travelers in Batam.
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